Great Hotel, just unfortunate planning/timing
This is our 4th visit to the hotel. The staff are great and growing in awareness and attention to detail around diet restrictions - they managed to work around a gluten free diet very well this time. In general the staff are extremely professional and genuinely warm and friendly. The hotel itself is in lovely condition and the grounds are very impressive.
The issue that we had with this visit was putting us in an apartment adjacent to several that were going through major refurbishment. I realize that ongoing maintenance needs to happen to keep the hotel up to the high standard that they have set, but having builders, the smell of paint, and vehicles/workers coming and going from early morning until evening was not great. The hotel was probably no more than 25% occupied so I really don't understand why they could not plan the apartments used for guests to be away from these disturbances?
This unfortunate circumstance would not put me off booking again at the hotel; I just hope that their management is monitoring this kind of feedback and take steps to improve their approach to planning.