Bar (on property)

Reviews of Fountain Hotel Isle of Wight by Greene King Inns

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 61 out of 244 reviews" "
Rating 8 - Good. 111 out of 244 reviews" "
Rating 6 - Okay. 43 out of 244 reviews" "
Rating 4 - Poor. 21 out of 244 reviews" "
Rating 2 - Terrible. 8 out of 244 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Michelle

Travelled with partner
Liked: Cleanliness, staff & service
Had a nice stay
Stayed 1 night in Oct 2023
Response from The Fountain Inn on 21 Oct 2023
Thank you so much for taking the time to leave us a review

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities
Arrived out of hours the night porter and front desk did a great job. Gave all the information requested and were very welcoming. The room I stayed in was clean. Bed and sheets spot on but the decor needs refreshing.
Stayed 1 night in Oct 2023
Response from The Fountain Inn on 21 Oct 2023
Thank you so much for your feedback its much appreciated. Hope to see you again soon

8/10 Good

Alan

Stayed 1 night in Oct 2023
Response from The Fountain Inn on 16 Oct 2023
Thank you for the review

8/10 Good

Paul

Liked: Amenities
Property looked historic with some areas a little tired. Breakfast was fantastic and staff were very warm and welcoming 👍
Stayed 1 night in Sep 2023
Response from The Fountain Inn on 27 Sept 2023
Thank you for your review it is much appreciated

10/10 Excellent

Tony David

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from The Fountain Inn on 12 Sept 2023
Thank you for the high rating. Hope to see you again in the future

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Fountain Inn, Isle of Wight
Very old building needed some TLC. Cleanliness was poor, door handles felt sticky, carpets looked dirty. Noisy at night from bar next door which is open until 2am. On a positive note management helpful & friendly, breakfast was good.
Stayed 2 nights in Aug 2023
Response from The Fountain Inn on 12 Sept 2023
Thank you for your feedback

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service
Lovely old building right in the heart of Cowes. Rather faded glory and needs some attention to things like grouting and pitted chrome taps, and the window would only open a small way, meaning the room was very hot. There is NO parking with this property, so don’t travel with heavy cases! Parking is 8-10 mins away. Food was good and me in host was lovely.
Stayed 2 nights in Aug 2023
Response from The Fountain Inn on 22 Aug 2023
Hi Amanda, Thank you for taking the time to give us your feedback. Unfortunately we don't have or advertise parking because as you will have seen there is nothing nearby suitable for park.

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fountain inn excellent
Very exceptional staff all around from bar staff to manger. All aspects of our visit were catered for including the help with luggage to addressing my personal issues and rearranging rooms to help.
Stayed 3 nights in Jul 2023
Response from The Fountain Inn on 22 Aug 2023
Thank you so much for your wonderful feedback we will pass it along to the rest of the team

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sooooo Helpful
The staff could not be more helpful and friendly. Made the stay so easy and enjoyable. Breakfast was lovely too.
Stayed 1 night in Jun 2023

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
USB charging in the room would be useful. Reception kindly lent me an adapter that solved the problem.
Stayed 1 night in May 2023

10/10 Excellent

Michelle-Marie, Chertsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were lovely, helpful and friendly. Location was well connected and there was great atmosphere. Really enjoyed the food! Room did need some low level maintenance and modernisation but wasnt a big issue for us. Would stay again!
Stayed 3 nights in May 2023

10/10 Excellent

penny

Stayed 1 night in Apr 2023

6/10 Okay

Duncan

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Traditional pub with rooms. Friendly staff. No parking. Steep stairs no lift. Annoying piped music in dining room. Needs redecorating.
Stayed 2 nights in Apr 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and great for what it was .. very big room … people in rooms around were noisy when coming back later.. wear earplugs..
Stayed 1 night in Mar 2023

8/10 Good

AR

Stayed 1 night in Dec 2022

4/10 Poor

Chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unclean and looking very sorry for itself....
The room was dirty when I checked in - the bathroom, in particular was filthy, there was mould in the shower, the fittings and shower screen have clearly not been cleaned for a long time and had considerable build up of water marks and calcium. Other shower fittings were disgusting and the light fitting directly above the shower was hanging loose. The carpet had not been hoovered in the room and the kettle was not clean. I reported this to reception, Emily who was working was the only saving grace in this issue and she upgraded me to a larger room which was cleaner but still not particularly clean. The whole hotel is looking very run down and sorry for itself and needs updating.
Stayed 1 night in Nov 2022

10/10 Excellent

Leeann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived to the moment we left all the staff we helpful and kind and friendly. The dining room is beautiful and dog friendly (not that we had our dogs but it was so nice to see them snuggled on their beds <3) there is even a food menu for dogs! Our dinners were delicious and cooked fresh to order. The bedroom was elegantly furnished and we had a lovely view of the harbour. The bathroom could use an update but all perfectly functional. We would definitely recommend and would stay here again in a heartbeat!
Stayed 1 night in Oct 2022

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and very friendly staff. Good value for money - would book again.
Stayed 1 night in Oct 2022
Response from The Fountain Inn on 11 Oct 2022
Thank you for your feedback

4/10 Poor

Robert

Stayed 1 night in Oct 2022
Response from The Fountain Inn on 11 Oct 2022
Thank you for your feedback

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, being in the heart of Cowes. Friendly staff and very good breakfast service.
Stayed 2 nights in Oct 2022
Response from The Fountain Inn on 11 Oct 2022
Thank you so much for your feedback

4/10 Poor

Gareth

Stayed 2 nights in Sep 2022
Response from The Fountain Inn on 26 Sept 2022
Thanks for the feedback

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, solid hotel
Very clean and easy to find. Central in cowes. Ate there in the evening and had a lovely reasonably priced meal. Good breakfast to All went smoothly. Staff very helpful Room was very large seating area. Had a bath and shower. Some furnishings were a bit dated with a curtain only just staying up but as the room was comfy that was not an issue. Curtains reslly thick which helpec
Stayed 1 night in Aug 2022
Response from The Fountain Inn on 17 Aug 2022
Thank you so much for your feedback, we will pass it along to the rest of the team

8/10 Good

Tanya

Liked: Cleanliness, staff & service, room comfort
Pleasant stay
We have visited the hotel before and enjoyed our stay both times. The hotel is centrally located within the town and the rooms are a good size. The service is always excellent and the rooms were clean. There was a good range of evening meals to choose from. A friendly family run hotel.
Stayed 3 nights in Jul 2022
Response from The Fountain Inn on 17 Aug 2022
Thank you for your feedback. We really appreciate your comments and we will pass them along to the rest of the team

10/10 Excellent

Marian

Stayed 3 nights in Jul 2022
Response from The Fountain Inn on 17 Aug 2022
Thank You

8/10 Good

Stuart

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Great staff very friendly and helpful but the rooms were very shabby good location though
Stayed 2 nights in Jul 2022
Response from The Fountain Inn on 4 Jul 2022
Dear Stuart, Thank you for your feedback, we always appreciate comments from our guests. We hope that it won't stop you staying with again. Take care

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from The Fountain Inn on 16 May 2022
Hi Chris Thanks for the 10 out of 10 we hope to see you agin

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the hotel staff was friendly and helpful tank you
Stayed 1 night in May 2022
Response from The Fountain Inn on 15 May 2022
Hi Ana, Thank you so much for the wonderful feedback we are pleased to read that you enjoyed your time with us and hope to see you again in the future

8/10 Good

Jenniffer

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022
Response from The Fountain Inn on 11 Apr 2022
Thank you for your feedback always appreciated

10/10 Excellent

carl

Stayed 1 night in Apr 2022
Response from The Fountain Inn on 12 Apr 2022
Thank you so much for your review it is really appreciated

8/10 Good

Roger

Liked: Cleanliness, room comfort
Good budget option
Great location, close to shops and next to jet boat terminal. Helpfull staff, decent breakfast
Stayed 1 night in Mar 2022
Response from The Fountain Inn on 28 Mar 2022
Thank you for your feedback, we hope to see you again in the future

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Room 1!
Lovely room this time round and the staff are always very welcoming. Great choice at breakfast too.
Stayed 2 nights in Mar 2022
Response from The Fountain Inn on 18 Mar 2022
Thank you for your feedback

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
A little disappointed
Staff were excellent, type of guests staying there questionable. Needs a total revamp as looking very tired.
Stayed 1 night in Feb 2022
Response from The Fountain Inn on 5 Mar 2022
Thank you for your feedback,

4/10 Poor

Trev

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2021
Response from The Fountain Inn on 30 Nov 2021
Thank you for your feedback

8/10 Good

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very welcoming and everywhere was very clean understand that work was going on the hotel exterior and the hoped to move on to the room which are in need of updating but were kept clean and tidy sure when the improvements are done this will a great place to stay. Would still recommend it to people as it is
Stayed 4 nights in Nov 2021
Response from The Fountain Inn on 21 Nov 2021
Thank you so much for the positive feedback

8/10 Good

Sue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from The Fountain Inn on 21 Nov 2021
Thanks for the feedback

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family run establishment
Very friendly staff. This is an old building so no lifts which could be a problem for some people. Our room had a great view of the harbour. Breakfast freshly cooked to order. Would definitely book again if returning to the Isle of Wight. Parking was a short walk away priced at around £8.50 for 24hrs
Stayed 3 nights in Oct 2021
Response from The Fountain Inn on 9 Nov 2021
Hi Paul Thank you so much for your wonderful feedback and we do hope that you visit us again when next on the isle of wight

6/10 Okay

Katherine

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
50/50
Great view from room 20 however the room was in poor condition, with paint flaking everywhere, wall caving in, rusty things in the bathroom, loose windows, shower head, light shades and desk dirty. Whilst the sheets and towels were really clean, the room just felt less so and a bit run down and unloved. It was the cheapest room in Cowes for that night and very quiet overnight, despite the ferry terminal, so very 50/50!
Stayed 1 night in Sep 2021
Response from The Fountain Inn on 29 Sept 2021
Thank you for your feedback

8/10 Good

Katherine, Denny

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fountain inn is a pub rather than a hotel , very friendly staff and atmosphere . We stayed after festival very comfortable bed and huge room it could do will a lick of paint here and there in the corridors and I would give the cleanliness 3.5/5 ( areas to look at around taps bottom Of shower etc but it is an old building ) great location right next to red jet so perfect … food outstanding would recommend and stay again
Stayed 1 night in Sep 2021
Response from The Fountain Inn on 29 Sept 2021
Thank you for your feedback

4/10 Poor

Louise

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not great
The hotel accommodation was attached to a busy pub, rooms were very outdated and corridors leading to rooms upstairs were dirty, big mucky prints on doors. Actual room was very small, hot and stuffy, had just enough space to walk around the bed. A tiny fan was provided but the window needed to be open which caused lots of noise. The wallpaper was peeling off the walls and ceiling. The door to the room was not very secure when locked and could easily have been opened with a strong enough nudge. After a weekend staying at a fesitval we had hoped for a relaxing and restful night before a long journey home, this was not the right place for us. We were woken by beer delivery very early. Got up and left, no reception around this morning to express our disappointment to. Food and staff in the pub were good but would not stay again.
Stayed 1 night in Sep 2021
Response from The Fountain Inn on 22 Sept 2021
Thank you for your feedback. we will take all of your comments on board

6/10 Okay

Josh

Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2021
Response from The Fountain Inn on 21 Sept 2021
Thank you for your feedback

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great staff great location
Great hotel, friendly staff, nothing was too much trouble, Gemma and Dave were really helpful when we needed anything and it’s 50 yards from the red jet terminal. Highly recommended.
Stayed 2 nights in Sep 2021
Response from The Fountain Inn on 21 Sept 2021
Thank you for your feedback

6/10 Okay

KENNETH

Travelled with partner
Liked: Cleanliness, staff & service, amenities
All the staff were so helpful, they were so helpful , friendly , probably the best we have experienced, which well made up the probably dated rooms , but we would go back
Stayed 8 nights in Aug 2021
Response from The Fountain Inn on 23 Aug 2021
Hi Kenneth Thank you for your feedback. I'm happy that you enjoyed part of your time with us and we apologise about the rooms we are doing how best to keep on top of them but we are in need of a refurb fingers crossed that it comes soon

8/10 Good

Verified traveller

Liked: Staff & service
All the staff I encountered were very friendly and especially the lady who ran the breakfast service which was excellent.
Stayed 2 nights in Aug 2021
Response from The Fountain Inn on 22 Aug 2021
Thank you so much for your feedback

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Staff were really helpful and caring. The Breakfasts were excellent and great value
Stayed 2 nights in Aug 2021
Response from The Fountain Inn on 22 Aug 2021
Great feedback thank you so much for taking the time to give it

8/10 Good

christopher

Liked: Staff & service
Convenient but noisy central location in Cowes
The Fountain is convenient and centrally located for everything in West Cowes. Staff were all friendly and helpful throughout our stay. The room faced the street and some noisy late night bars. There were two fans provided, much needed as there was little natural airflow from the one window. A little dated but bathroom was more modern.
Stayed 2 nights in Jul 2021
Response from FountainInn on 31 Jul 2021
Thank you for your feedback glad that you enjoyed your time with us

10/10 Excellent

R

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Perfectly placed hotel right on High Street (so there was a little noise). Amazing service and welcome by the manager
Stayed 2 nights in Jul 2021
Response from FountainInn on 12 Jul 2021
Thank you very much for your feedback, we are glad that you enjoyed your stay

8/10 Good

Iain

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great service
Hotel has character and brilliant location. Great friendly & attentive service...could not be faulted.
Stayed 1 night in Jul 2021
Response from FountainInn on 12 Jul 2021
Really enjoyed reading your feedback we are happy to hear that you enjoyed your stay with us look forward to seeing you again

10/10 Excellent

David

Stayed 2 nights in Jul 2021
Response from FountainInn on 12 Jul 2021
Thanks for the 10/10

8/10 Good

Will

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cowes trip
Stayed 1 night in Jun 2021
Response from Fountain Inn on 29 Jun 2021
Thank you for your feedback

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Jun 2021
Response from Fountain Inn on 29 Jun 2021
Thank you for your feedback