Superior Room, Balcony | Down duvets, Select Comfort beds, minibar, in-room safe

Reviews of Mansion Hotel

4.5 out of 5
Mansion Hotel
Xinle Road, Xuhui District, 82, Shanghai, Shanghai

Reviews

8.4

Very good

Rating 10 - Excellent. 32 out of 79 reviews" "
Rating 8 - Good. 34 out of 79 reviews" "
Rating 6 - Okay. 9 out of 79 reviews" "
Rating 4 - Poor. 3 out of 79 reviews" "
Rating 2 - Terrible. 1 out of 79 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed.
Breakfast was appalling . Not even 1 star. No espresso or Cappucino on offer or if one wanted some cheese in the omelette also not on offer. Catering surely for the Western market not considered. As for service same rating.Have stayed several times at this hotel and it’s gone down hill. Will not be staying there again. Have skipped breakfast on all previous trips. Definitely a wise decision. A shame as Hotel position is good and really could be transformed into a 4/5 star hotel.
Stayed 2 nights in Oct 2019

8/10 Good

Darby, Denver, Colorado

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great historical building in an extremely convenient location. Owners did a great job of bringing the hotel back to its former glory. Unfortunately it has been neglected, and is now somewhat shabby and dusty. Still, the Mansion Hotel is a wonderful opportunity to revisit the roaring 20s in Shanghai.
Stayed 3 nights in Apr 2019
Response from Jay Wang on 18 Apr 2019
Thanks for your comments and we will share it with our management and staff. Hope to see you soon.

8/10 Good

Verified traveller

Shanghai style
People who like shanghai style would like this hotel. It’s very vintage. For those that don’t, it would look creepy I reckon.
Stayed 1 night in Mar 2018

6/10 Okay

Eva

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old French precinct
We loved staying in this beautiful building designed by famous French architect Lafayette; it's a reminder of former, grand times. Our room was very spacious with lovely furniture and though it faced the street, no traffic sound intruded.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful historic hotel. Well located in the former French Concession

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cool stay in gracious area
Very very cool old mansion converted to lux property. Beautiful room/ bath really lux. Bed ok. airflow on my courtyard room weird. staff pro and nice, English can still sometimes be challenging, but hey its China. I'd return!

10/10 Excellent

Angi, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay and beautiful hotel.
Room is very tidy and comfortable. When we walk in the room, we saw 2 big pears on the table and later afternoon they sent another 3 oranges to our room. So nice. The bed is very good to sleep. The room is very classic and beautiful. We love it. We definitely will stay in this hotel next time.

8/10 Good

Hampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty Good Hotel.
The Mansion Hotel has impressive and interesting rooms. Cleanliness and comfort were good. The wifi was bad. The area around the hotel is excellent and walking distance to many shops, restaurants and bars.

10/10 Excellent

PETER, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great find in Puxi
A lovely small hotel with a fascinating history. It would be nice for guests to be able to learn more about its former owners and its history. The most comfortable bed we have slept in. Great that you can open the windows even if it was mid winter - very unusual for a hotel. The two slight disappointments were the breakfast (limited by western hotel standards) - and the quality of the WI-Fi which could have been stronger.

8/10 Good

Julian

Liked: Room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Great looking hotel on the exterior but totally spoilt by the shabby room and filthy carpet.

10/10 Excellent

Nicholas, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel old style - love it
Great small hotel with character and amazing location

8/10 Good

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great ambience
Lovely old-style building, good facilities, helpful staff, and we were lucky to get good rates for the off-season

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish, Well designed and decorated. Appreciation of history. Nostalgic.

8/10 Good

Eve, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1930's Shanghai style with modern comforts
My stay at the Mansion took me back to the beauty, style and history of 1930's Shanghai. This is truly a lovely hotel updated with modern conveniences (a/c, WIFI) and a very comfortable and clean bed. I really recommend it.

8/10 Good

Keith, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price, great location
For an old world Shanghai experience on the best little street in the French Concession, stay here. Walking distance to everything, huge rooms and the ambience of an old Shanghai mansion. The only downside; the carpets are definitely in need of cleaning. The should rip them out and go for the old hardwood floors -- then this place would be perfect.

8/10 Good

The Lefthander, Colorado, US

Liked: Cleanliness, property conditions & facilities, room comfort
Overall, a very nice stay, and lots of personality
Had a good stay overall, just two issues: 1) The hotel said they could not call a taxi for me when I needed one, resulting in a cancelled dinner meeting, and 2) they forgot my wake-up call the last night. Fortunately, I just use hotel wake-up calls as a "just-in-case", so I was up anyway. Otherwise everything was fine and I will stay there again.

10/10 Excellent

Lynda, New Zealand - Auckland

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Elisabeth, Country Queenslnd

Disliked: Cleanliness
Perfect Location.....But!
We spent five nights at the Mansion Hotel in the French Concession area of Shanghai. We particularly like small boutique properties and areas that are a bit quirky ....we thought we had nailed it. The location is excellent, and our room was quiet and of a decent size....but it could be sooooo much better. Every contact with the hotel and staff could only be rated as poor to average, from our arrival when our taxi driver had to shout in the hotel foyer to fine someone, anyone, alive (!) in reception..from there it stumbled and staggered ....the place is in need of a good scrub, well a complete redecoration to be completely honest, carpets are dirty, decor is overstuffed, velvet uncomfortable faux Victorian, reminiscent of something out of Agatha Christie novels, so bizarre in Shanghai...and one ghastly grubby armchair in a room for a double, such a no no in hospitality as someone has to sit on the bed ..a meal in the hotels much mentioned restaurant, not on the roof, was chaos, no tables laid, one table occupied with smokers, and so a beer and one entree after an hour of scuttling and rushing mindlessly...we have up! The French Concession area is a leafy interesting part of Shanghai, very easy for exploring the many little boutiques, book shops, secret little garden spaces and plenty of food opportunities.... The Mansion Hotel could be wonderful, but sadly missed the boat for us....

10/10 Excellent

ETOH, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Overall very satisfied. Treated with warmth & friendliness at all time. All requests met with smiles and satisfying responses. Would recommend.

8/10 Good

Neil, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Different spot in Shanghai
The decor of this hotel is amazing and the location in the French concession can't be beat. I had three slight issues. One was that my room was a toasty 25 degrees no matter what I did to the thermostat. Two was I found a long black hair in the bathroom (attached to my foot) which clearly wasn't mine. It didn't bother me but other people might be bothered by it. And since they're renovating the restaurant upstairs construction noise started at 8 am. I was up so again wasn't too bothered but you might be. But these are minor points and overall it's a fine hotel.

8/10 Good

J&J, Atlanta

Liked: Staff & service, property conditions & facilities, room comfort
Good location in the French section.
Enjoyed our stay, but restaurant was under renovation. Would stay again.

4/10 Poor

Gary, uk

Disliked: Property conditions & facilities, room comfort
The service is not good, room is so noisy, it took me almost 30 minutes to get my room while checking in, because they did not find my reservation via hotels.com

6/10 Okay

mezza, china

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Disappointing stay this time around
Booked a twin share room through Expedia as friend and I had travelled up to shanghai. Got to hotel to check in and told no twin share room (& had expedia contacted me - which they hadn't). Staff assured us that an equal bed would be placed in room and this wasn't the case. Staff had out a fold up bed in the room to make it twin share. Very disappointing indeed. Heating in room was too hot. Turned thermostat down, then off but room heating must be separate to thermostat (not sure how that works...) as room was so hot couldn't sleep.

10/10 Excellent

Gerhard, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with individual class
This hotel has all the comfort and class without having the antiseptic boredom of comparable hotels in its price range. It is and feels different from the usual boring hotel experience. There was some confusion about breakfast as their restaurant is being renovated. The hotel gave us a bottle of wine to make up for the inconvinience. Location etc. couldn't be better.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant and...strange
We felt like we were royalty when we entered our incredibly spacious, beautifully furnished and well-lit room. We felt like we were on another planet when we used the toilet and had the choice of soft or normal rear or front clean followed by a dry cycle! Huge bathroom with massive tub and intense 4 head shower/massager. Strange, though, is the lack of attention to functionality: no dressers, no drawers in the bathroom for toiletries, and only several hangers in a large armoire for clothing. Breakfast was very good -- plenty of healthy choices and very efficiently served. Front desk staff helpful and professional. A very pleasant experience overall.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The antidote to the concrete jungle.
The opposite of the usual high-rise, anonymous de-luxe Shanghai Hotels of which there are hundreds. It's low-rise and furnished with antiques---or at least reproduction antiques. Bathrooms though are Hi-tech. During the recent stifling heat, it was beautifully cool.The area has tree-lined streets with 2 or 3 story buildings many of which are now high-end boutiques. Lots of small bars and restaurants within a couple of minutes walk. It doesn't have all the facilities of a 5 star hotel eg. no pool or gym, but in comfort terms it's 5 star, and has many other attractions which more than compensate for me. It can be expensive, but look out for promotions which make it extremely good value.

8/10 Good

Richard, Scottsdale, AZ, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with character, excellent staff
This hotel has lots of character, and the staff is very friendly and helpful. If you're looking for a modern high-rise hotel, this is not the place, but if staying in a place that has the feel of the 1920's-1930's is appealing, you are likely find a stay at the Mansion much to your satisfaction. There's an excellent restaurant just across the street.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shaghai surprise
Ideally located in the heart of the French Concession, this is an authentically restored Art Deco mansion cleverly converted into a small hotel with many impeccable period touches, but modern convenience and a luxurious atmosphere, all at a reasonable price, The staff are courteous and helpful, only the breakfast is poor, and not up to the quality of the rest of the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Luxury with loads of character in charming area of former French concession. Absolute gem!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic hotel
I brought my boyfriend here for his birthday. He felt like a king! The room was beautiful, we stayed in the Deluxe King. The bathroom is amazing with a bathtub that's made to fit two people. The service was fast and friendly. Everyone in the hotel speaks good English. I would definitely stay here again.

8/10 Good

Lynn

Liked: Staff & service, room comfort
Great service, beautiful room
The service at this hotel was fantastic. Everybody knew enough English to show us around and help us with what we were looking for. The rooms are beautiful and the lobby is stunning. The bathtubs and showers are amazing. Great water pressure. We had an issue with the toilet in our room, and it was taken care of right away. The cons: the service staff will expect you to tip them for everything, and they expect more than a couple kwai. The bathtub was slow to drain. The rug in our room was stained pretty badly. There was only one towel and one robe in the room when we checked in. But they responded to our request for a second towel immediately. The cafe on the fifth floor is extremely overpriced. We paid something like eight bucks for a small cup of coffee. I'd recommend you buy your coffee elsewhere. The hotel is also not in the cutest part of the French Concession and it's a bit of a walk to the subway.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel and amenities. I stay here on my off day (Sunday) when working in the Shanghai area. Rooms are comfortable and service is outstanding. I can get caught up on work in a relaxing room and then head to Xian Tin Di for some food and shopping. The staff bends over backwards for your every need

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice hotel
Great location, big rooms, big bathrooms nice hotel. Staff speaks little English and when I stayed there, they were doing hotel repairs at 3am in the morning. I had to ask three times for them to stop and they finally did. Still give a 4 out of 5 stars! If you are there in the near future, ask for Justin. He speaks great English and a big help!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service
I would highly recommend this
I would highly recommend this hotel. It is quiet, well located; the staff are very friendly and speak excellent English.

2/10 Terrible

Andrews, Toronto, Ontario Canada

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Huntley andrews
This hotel is charming from the Outside, service not very good at all, this hotel needs alot of up grades very tired, I would not stay their again, even when we checked out no of their printers would work, had a hand written bill, I mean that is going back in the day.

8/10 Good

phil, gloucestershire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
virtually ideal
Having stayed in 13 different hotels in Shanghai, i would rate this one of the best for my taste. The location was ideal, the style far more interesting than the "new boxes" and the reception and chamber maid staff consistently helpful. 2 areas for improvement: 1. breakfast - great roof garden restaurant spoilt by overpriced, poor quality and mediogre service breakfast 2. as for many Chinese hotels, carpets on stairways etc are badly stained and look dirty and it spoils the impression in a beautiful old building

6/10 Okay

Philip, Sydney, Australia

Liked: Cleanliness, room comfort
Mansion is comfortable, a bit uninspiring
We had a comfortable stay at the Mansion. The ambience is unusual as they combine hotel and museum exhibits. The room was big and well equipped although the TV would not receive CNN or BBC, I suspect for censorship reasons. The location is convenient to major shopping areas and there is a very nice park across the road. The hotel was a good place to have a Western style breakfast as this was hard to find at the shops, apart from American chains (Starbucks etc) which we don't like. The downstairs Chinese restaurant in the hotel was a disappointment, and the 5th floor restaurant was Western, expensive and ordinary. There are excellent Chinese restaurants within walking distance (we used Lonely Planet for advice). Service was just acceptable, not special. Next time we will probably look for somewhere a bit more interesting.

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service, room comfort
the right spot
The atmosphere is very unformal and family like.

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service
It was an awesome experience.
It was an awesome experience. All the chinese attendents spoke english. Very polite. Beautiful room. Walking distance to the main shopping strip.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
上網Wifi 不穩定,比較不方便
Stayed 2 nights in Mar 2019
Response from Jay Wang on 1 Apr 2019
Thanks for your comments and hope to see you again

10/10 Excellent

TEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
上海の雰囲気を味わえるホテルでしょう
古き良き上海の点典型的なホテルです。 良いところ: ①立地、どこへ行っても便利な場所と、周辺に公園、レストラン、、バー、地下鉄、全て揃えてます。 ②ホテルの内装も完璧古典風、部屋も広すぎるくらい大きいです。 ③スタッフも親切でした。 良くないところ: ①使いにくいなっと思ったのは、浴槽の蛇口でした。外国のメーカーでしょうか、とても開け締めがしにくかったです。 ②朝食ですが、私があえて上海風のをチョイスしたけど、お粥はアツアツで厨房で作られたが、他のはどこかで買って来て並べたという感じでした。
Stayed 2 nights in Mar 2019
Response from Jay Wang on 1 Apr 2019
Thanks for your comments, hope see you again

8/10 Good

Sungjun

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019
Response from Jay Wang on 11 Mar 2019
Thank you for your comments, hope to see you again

8/10 Good

TAKASHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
いにしえのVIPの佇まいを追体験できるホテル
旧フランス租界にあるいにしえのハイクラスが暮らした邸宅跡のホテル。 歴史保存地区にある為、外観は古いが ロビーには1920-30年頃の調度や電気製品などが当時のままの佇まいで残されている。スタッフの対応もビジネスライクではなく、旧知の客を迎えるような温かみが感じられた。
Stayed 1 night in Feb 2019
Response from Jay Wang on 11 Mar 2019
Thank you for your comments, hope to see you again

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2019
Response from Jay Wang on 24 Jan 2019
Thank you for your comments and hope you come back again

10/10 Excellent

Koko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel✨
Stayed 4 nights in Jan 2019
Response from Jay Wang on 22 Jan 2019
Thank you for your comments. Hope to see you again!