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Reviews of Shanghai Shahai International Hotel

4 out of 5
Shanghai Shahai International Hotel
No. 630 Chengnan Road, Huinan Pudong District, Shanghai, Shanghai

Reviews

7.2

Good

Rating 10 - Excellent. 17 out of 89 reviews" "
Rating 8 - Good. 35 out of 89 reviews" "
Rating 6 - Okay. 25 out of 89 reviews" "
Rating 4 - Poor. 6 out of 89 reviews" "
Rating 2 - Terrible. 6 out of 89 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kunpeng, North York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is really really realy good! Thumbs-up Story: our 9 year kid has lost her Hippo (sleeping stuffy toy) to room services. She was crying and scared of a permanent loss from her toy relation as she said it's her careless fault. She wanted to chase Hippo out in the middle of the night. We communicated this incident with the front desk 小石 Ms. Shi. She took a great care of our stay experience and worked out with her colleagues. Even though we must checked out next day, Ms. shi kept our number to follow up. Yesterday our kid received our toy via China postal delivery service. She was the happiest kid. We know it's not easy, but we know we have one more trustable stay choice in Shanghai.
Stayed 2 nights in Aug 2023

6/10 Okay

Fabio Luiz Louzada

Business traveller
Liked: Amenities
Someone was using vacum cleaner or something like this at midnight and nobody at front desk speak English
Stayed 1 night in Apr 2023

2/10 Terrible

ROLF

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from TOMMY on 10 Dec 2019
Hello, if you are not satisfied, please let us know so that we can rectify. The hotel is committed to providing better service for every guest.

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from tommy on 10 Dec 2019
Thanks, we will do dest.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
was very happy with airport pick up. carpet in room stained and old. shower & hot water need improvement. Appreciated fruit plate every evening. Appreciated early & late check out. Thx Daven
Stayed 2 nights in Nov 2019
Response from tommy on 21 Nov 2019
thanks

8/10 Good

Singaporean, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, friendly staff, good room service and near to restaurants
Stayed 4 nights in Nov 2019
Response from TOMMY on 20 Nov 2019
Thank you for your stay. The hotel is committed to providing better service for each guest. The hotel provides free shuttle service to Pudong Airport.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very beautiful older building with interesting pieces in the lobby.
Stayed 1 night in Sep 2019
Response from tommy on 6 Nov 2019
Thanks for your stay.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Free shuttle service is good, but only use 1 time per day. Breakfast should have some changes everyday.
Stayed 5 nights in Jun 2019
Response from tommy on 9 Jul 2019
thanks for your stay.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
A great place, great rooms, amazing ambience.. .. Staff are pleasant and readily available to help
Stayed 1 night in Apr 2019
Response from TOMMY on 22 Apr 2019
Thank you for your stay and give us good comments. We will continue to strive to provide better service for each guest.

6/10 Okay

Leonard

Liked: Cleanliness, staff & service
Disliked: Amenities
I thought the hotel had a gym and spa, but there is nothing here. The food was amazing, so I hate to say anything negative, just not sure how it’s a 4 star hotel.
Stayed 1 night in Mar 2019
Response from TOMMY on 30 Apr 2019
Dear guest, thank you for your positive feedback. The hotel does have saunas and SPAs. Maybe you haven't found the entrance.Thank you again for your stay. The hotel will try to do better.

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from TOMMY on 3 Apr 2019
Thank you again for your stay. The hotel will try to do better.

8/10 Good

Yew Shen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for Pudong airport and Disneyland
Convenient if want to go to Pudong airport or Disneyland...they do provide free transfer service to Pudong International airport and Disneyland...The hotel is clean....overall is good..
Stayed 2 nights in Jan 2019
Response from tommy on 8 Feb 2019
thanks

8/10 Good

Angus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, everything was clean and staff are very helpful.
Stayed 1 night in Jan 2019
Response from TOMMY ZHANG on 15 Jan 2019
THANKS

10/10 Excellent

Verified traveller

Liked: Cleanliness
Very spacious room The front desk was very helpful Breakfast was delicious: a lot of different plates & good service
Stayed 1 night in Dec 2018
Response from tommy on 4 Jan 2019
thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very good. The location is close to typical shopping street.
Stayed 1 night in Dec 2018
Response from tommy on 4 Jan 2019
thanks

6/10 Okay

Verified traveller

Disliked: Room comfort
Hotel room was too warm and we couldn’t control temp
Stayed 1 night in Dec 2018
Response from tommyzhang on 31 Dec 2018
Thank you for your feedback. We have repaired it.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Hotel has airport shuttle and on time.driver is good. Bathroom is old style, hard to use shower.
Stayed 1 night in Dec 2018
Response from TOMMY ZHANG on 17 Dec 2018
Thank you for your positive comments. The Hotel shower has been actively adjusted.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018
Response from tommy on 26 Nov 2018
thanks for your stay.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool
I stayed here during a long layover. The hotel is decent. The front desk personnel spoke sufficient English. The room was spacious with free water to drink and some English channels on the tv. Shower water was nice and hot. Buffett breakfast was good. It was traditional Chinese food. The gym leaves a lot to be desired. The equipment was minimal and very old.
Stayed 1 night in Nov 2018
Response from tommy on 20 Nov 2018
thanks, we will try to do best.

10/10 Excellent

Novelty, Orlando Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL,GOOD STAFF. GOOD, PROMPT SHUTTLE SERVICE. BREAKFAST NEED IMPROVEMENT.
Stayed 1 night in Nov 2018
Response from TOMMY on 16 Nov 2018
Thank you for your favorable comments and we will try our best to do better. The hotel offers free shuttle service at pudong airport.

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Wonderful and relaxed! Above excellent breakfast .....Will definitely go back and looking forward to my next stay.
Stayed 1 night in Sep 2018
Response from tommy zhang on 13 Sept 2018
Thanks for your stay. we will try to do best.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staffs are very nice and helpful.
Stayed 1 night in Aug 2018
Response from tommy zhang on 24 Aug 2018
Thanks. we will try to do best.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not st this time.
Stayed 2 nights in Aug 2018
Response from tommy on 4 Sept 2018
Thanks for your stay

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
OLD HOTEL
The hotel is reasonably convenient from PVG and the hotel Clean BUT Old Hotel Rooms ,Old Carpets & Stained Sofas.The staff was nice but difficult to understand English.Check Out Quickly & Went To Another Hoet.
Stayed 2 nights in Jul 2018
Response from tommy on 27 Jul 2018
Thanks for your stay, we will do best.

8/10 Good

Maria, Milwaukee, WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free Airport Shuttle
The room was as great. Thank goodness there was a free airport shuttle as the hotel was about 30 minutes away from PVG airport. Very friendly staff that spoke English.
Stayed 1 night in Jul 2018
Response from tommy on 9 Jul 2018
Thanks for your stay

6/10 Okay

Iswaran

Disliked: Staff & service
Communication is the key problem here. A hotel by PVG and the staff cannot communicate in English. The rooms average but the carpets were terrible. The surrounding is not pedestrian friendly
Stayed 1 night in Jun 2018
Response from TOMMY ZHANG on 2 Jul 2018
Thank you for your stay, and we will try to do better.

6/10 Okay

Aneil

Liked: Staff & service, property conditions & facilities, room comfort
Very Average
They didnt have a typical casino they had majong, spa was not in operation until June, breakfast buffet was very bland and more so catered to those from China. This place should be noted as a 3* hotel if that. Location is not really close for tourist to walk to, there are shops but they are for locals. Service was top grade as they let me check out later due to my flight being later along with a shuttle bus to airport.
Response from tommy on 7 May 2018
thanks for your stay

8/10 Good

Jasbir, Canada

Liked: Cleanliness, room comfort
LANGUAGE IS PROBLEM, but staff try to compensate and try to understand. Staff is cooperative. Good for the money. CARPETS need cleaning in the room.
Stayed 1 night in Mar 2018

10/10 Excellent

desi, mankato, mn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend!
I had a one night stay at this hotel and I was extremely nervous because it's my first time out of the country. Once I got off my plane I got extremely lost. I ended up getting on the wrong shuttle bus and going to the wrong hotel. The hotel I arrived at called this hotel and they sent someone over to get me. They also helped me get my bags to my room and I'm pretty sure they gave me a larger room then what I booked. The bed wasn't the comfyist but I'm not complaining. The staff was extremely friendly and helpful. The breakfast spread was huge and had all different kinds of things that you wouldn't expect for breakfast. They also took me to the airport and helped me with my bags. Over all I enjoyed my stay and I would definitely recommend this hotel to others!
Stayed 1 night in Aug 2017

6/10 Okay

lazlo, ny,ny

Liked: Cleanliness, room comfort
Hotel needs to update website. No KTV
No KTV No Bar Very comfortable English is very limited

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect for a pvg layover...nothing else...
which is why so many airline staff stay there. i would go back again...when i have a layover.

6/10 Okay

Devjit, Dubai

Liked: Cleanliness, room comfort
Good
Comfortable hotel.Away from city centre so distance is an issue. The restaurant spread could be better.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
"OK"
The hotel is reasonably convenient from PVG and the refurbished room was decent. The staff was nice but difficult to understand and some things, like arranging the shuttle, are such a hassle they just aren't worth it (I used Uber and a taxi to get to and from the airport).

6/10 Okay

John, Oakville

Liked: Cleanliness, room comfort
Disliked: Staff & service
Taxi driver could not find hotel.
There are two streets in Shanghi with the sane name. We thought we were booking a top end hotel with an upgraded room close to the airport to get a flight connection the next day. It was the ride from HELL. After being in a stinky cab which seemed like forever and triing to tell the taxi driver to call the hotel for directions we finally got to the hotel with a bill 3 times what it should have cost. Make sure you supply the driver with a map to the hotel. The hotel was nice but very little English spoken in this hotel and this part of town. The breakfast was kind of gross. Just settle for the coffee and toast. It is a classy hotel but English speeking westerners will feel out of place.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel do not stay.
I have paid for a 3 adults room with two single beds. As stated in the booking confirmation email all other items were to be supplied for 3 adults but to my horror the hotel marketing officer claims that they do not practice or have rooms for 3 adults so all room supplies were only for two. They claim that I already have a rip off because they have given me a suite which is dirty and has a dead cockroach for 4days of my stay in the bathroom. I was wondering if they do not have a practice of selling 3 adults room then why make us pay for 3 adults. I would definitely recommend all travellers from staying in this hotel.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shahai hotel Shanghai
Not easy to find, many people asking reception by phone for directions, not an international hotel, good parking, surrounding area has very few options for shopping or dining, restaurant is poor, insects in vinegar and soy sauce, not good service. Rooms ok but need updating, breakfast ok but Chinese style, coffee like dishwater. Ok for an emergency overnight airport stay, nothing else to recommend.

8/10 Good

Steve, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce Hotel with very helpful management and staff
I stayed three nights at the hotel and the stay was to me entire satisfcation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
The hotel is near to the airport that makes it easier when return

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

NG

Disliked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Dissappointing
This hotel advertises as International but is truly just Chinese. Not the best place for westerners or english. Also, hotel was probably fantastic back when it was new but does show it's age. Air conditioning barely worked. No stocked mini bar.

6/10 Okay

Verified traveller

Liked: Staff & service

8/10 Good

Jake

Liked: Cleanliness, room comfort
Disliked: Staff & service
Ok. Just ok.
First and foremost, this should not be categorized as an airport hotel. It is not really close to the airport (30 minute cab-ride) and is very far from the city centre. After taking a 180 RMB cab ride from the centre, I arrived at a slightly run-down hotel. Unfortunately, it was 9 pm and the hotel kitchen had closed. I found a nice little family-run restaurant on the street and had a good dinner. The room itself was ok but certainly NOT worth the four star rating. For example, the water had to be run 4-5 minutes to get warm and the rooms looked like they needed updating. My real beef is with the hotel service though: As I had an early flight the next morning, I asked the front desk to book a cab for me. On the night of my arrival (night before my flight) the front desk phoned me in my room to confirm the booking. Lo and behold: The next morning, the booking hadn't been made and they were frantically trying to hail a cab in the street, Luckily they were able to do so within 10 minutes. But this kind of wishy-washy service I wouldn't even expect from a 2 star, let alone a 4 star hotel. The bottom line is this: Put together the 30 GBP/300 RMB you would have spent getting to this hotel/getting to the airport and put it towards an actual airport hotel. This will save you time/hassle. I will certainly do this the next time.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish to stay longer
Staff was very curtious, only manager spoke english. I had a very early flight so, I can't comment on much except the room. Staff had a taxi ready to go to the pudong airport 89 Rmb charged by cabby. Close to mall and very little westerners which was nice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

jeffh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
near to the airport in small china city
Interesting - only westerners there and in the small city it seemed. We had an excellent meal in a small dining room in the hotel at a great price and a great price and service foot massage. An ideal place if you have to get to Pudong airport in a hurry- its 20 mins by taxi to terminal. There are numerous places to eat and an elecrtonics hypermarket nearby. The staff tried very hard indeed, breakfast was a typical chinese one but better than average

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A breif synopsis
The hotel is miles from downtown Shanghai. there are no easy liks to get to downtown Shanghai, other than hire a cab. The cab rides up and down are not cheap. The hotel and staff are freindly and reasonably helpful.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
來往機塲、地鐡站恵南站、動物園、和迪士尼也通通有免費的接駁車，但房間的冷氣壞了，只有熱風出，冬天的我都感覺很辛苦，熱到呼吸系統困難，只好把窗開了，還要借用風扇，才有空氣流通的感覺，便能入睡。
Stayed 4 nights in Dec 2019

10/10 Excellent

Alex L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
在浦东机场赶很早的航班，可考虑上海的最后一晚住到这里。
很不错，很干净，房屋整洁。服务也好。尤其是机场接送很到位。早餐丰富。
Stayed 1 night in Nov 2019
Response from tommy on 10 Dec 2019
thanks, we will do best.