Never got a response to any message sent
We booked this hotel when our flights were changed and we were supposed to get in late at night and meet someone at the airport early the next morning. We read they had a shuttle available per request and tried contacting the hotel multiple times over the course of 2 months to make arrangements. While their average response time is listed as 1 hour, we never received any response which is unacceptable. Luckily things changed again with our flights and AirChina coordinated accommodation for us including shuttles and we did not need to worry about making it to this hotel.