Exterior

Reviews of Mercure Shanghai Yu Garden

4 out of 5
Mercure Shanghai Yu Garden
789 East FuXing Rd., Huangpu District, Shanghai, Shanghai

Reviews

7.8

Good

Rating 10 - Excellent. 87 out of 277 reviews" "
Rating 8 - Good. 120 out of 277 reviews" "
Rating 6 - Okay. 42 out of 277 reviews" "
Rating 4 - Poor. 17 out of 277 reviews" "
Rating 2 - Terrible. 11 out of 277 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was definitely a little different than other hotels I've visited. Staff was so helpful and accommodating.
Stayed 5 nights in Jan 2020
Response from Guest Experience Manager Mercure Shanghai Yu Garde on 28 Feb 2020
Dear Guest, We very much appreciate Your comments regarding Your stay at the Mercure Shanghai Yu Garden. It is always a pleasure to receive positive feedback. I will share Your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank You again for sharing Your experience, and we hope Your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Florence

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Guest Experience Manager Mercure Shanghai Yu Garde on 29 Feb 2020
Dear Guest, Thank You for the great review of our hotel! We are happy to hear that You enjoyed it and had comfortable stay with us. We hope to see You soon again and to make Your another journey with us as pleasant as previous one. Sincerely,

8/10 Good

Xiaojiang

Stayed 2 nights in Dec 2019

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Franky on 8 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Zay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very a nice place, convenient modern and comfortable. Accidentally book one more night so negotiated with staff to upgrade the room by cancel on night turns out to have a free upgrade in the end. Very appreciate and completely out of exception!!! Definitely gonna come back again next time!
Stayed 9 nights in Dec 2019
Response from Franky on 8 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Hendri

Travelled with family
Stayed 1 night in Dec 2019
Response from Franky on 1 Jan 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Bilguuntsog

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Franky on 1 Jan 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Chua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Shanghai Trip
We arrived the hotel at 9am+ in the morning and they let us check in immediately to rest. The location is so good and is so convenience to go all the sightseeing places. Right opposite the hotel is a shopping centre, we can get the foods easily. Highly recommend.. 👍👍👍
Stayed 6 nights in Dec 2019
Response from Franky on 27 Dec 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Franky on 27 Dec 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Norman, Hong Kong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and comfortable stay Clean and comfortable Easy to reach
Stayed 1 night in Dec 2019
Response from Franky on 19 Dec 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Daoud

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Disappointed
At check in hotel didn’t have our correct booking we booked 6 rooms, hotel received a booking for one room from the app. We waited very long time for check in Hotel main entrance is not same as shown on pictures, this is the restaurant entrance. And the restaurant is closed! This is not the official Mercure hotel. In Chinese it’s a different brand ( as we were told by Chinese friends)
Stayed 1 night in Nov 2019
Response from Franky on 19 Dec 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You.
Stayed 1 night in Dec 2019
Response from Franky on 19 Dec 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

muhammad, abu dhabi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was in quite place good place to live near metro
Stayed 2 nights in Dec 2019
Response from Franky on 19 Dec 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Average
Standard hotel very basic amenities
Stayed 2 nights in Nov 2019
Response from Franky on 7 Dec 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Franky on 1 Dec 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that you are not 100% satisfied , but we didn't see the comments about our service, please let us know that you have any unsatisfied during your stay , Once again, we would like to thank you for sharing your experiences with us and thank you for your ongoing loyalty. We hope you will give us the opportunity of welcoming you again.

6/10 Okay

Verified traveller

Stayed 4 nights in Nov 2019
Response from Franky on 1 Dec 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that you are not 100% satisfied , but we didn't see the comments about our service, please let us know that you have any unsatisfied during your stay , Once again, we would like to thank you for sharing your experiences with us and thank you for your ongoing loyalty. We hope you will give us the opportunity of welcoming you again.

8/10 Good

Chirag

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Business Hotel
Nice Hotel for business stay purpose. Good Service & Hopitality. Very responsive & co-operative staff
Stayed 3 nights in Nov 2019
Response from Franky on 27 Nov 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Steven

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not a bad place. Good location but it’s near a big road and is very cold (clinical, not temperature)
Stayed 2 nights in Nov 2019
Response from Franky on 25 Nov 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Steve

Business traveller
Liked: Cleanliness
Stayed 1 night in Nov 2019
Response from Franky on 25 Nov 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 3 nights in Nov 2019
Response from Franky on 22 Nov 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that you are not 100% satisfied , but we didn't see the comments about our service, please let us know that you have any unsatisfied during your stay , Once again, we would like to thank you for sharing your experiences with us and thank you for your ongoing loyalty. We hope you will give us the opportunity of welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Franky on 16 Nov 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Franky Fu on 15 Nov 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Stephanie

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, would love to stay there again,only let down was the lack of staff on reception,one person dealing with reception on arrival and departure,but staff were very helpful The hotel was also in a good location to walk to town
Stayed 3 nights in Nov 2019
Response from Franky Fu on 15 Nov 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Nov 2019
Response from Franky Fu on 21 Nov 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that you are not 100% satisfied , but we didn't see the comments about our service, please let us know that you have any unsatisfied during your stay , We hope you will give us the opportunity of welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Franky Fu on 9 Nov 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Anna, Sydney

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel is exceptionally clean and the rooms are very spacious. The major downside was the staff and customer service experience. Front desk staff were so unhelpful and unfriendly. They don't smile or greet you well when first checking in or even when passing by the front desk, very low standards for a well known chain of hotels. Definitely need more training and education in the hospitality department, not a welcoming experience at all.
Stayed 9 nights in Oct 2019
Response from Franky Fu on 21 Nov 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Franky Fu on 21 Nov 2019
尊敬的宾客: 您好! 感谢您下榻上海豫园美居酒店,也非常感谢您对我们对认可,在美居,我们致力于为每位宾客提供优质的服务体验,真诚的期待您再次光临。

10/10 Excellent

My

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My
One of the best hotels. Very new hotel, clean, and convenient. The bed is so comfortable. staff are very helpful.
Stayed 6 nights in Oct 2019
Response from Franky Fu on 5 Nov 2019
Dear Guest, In name of the entire team at Mercure Shanghai Yu Garden, I would like to thank you for staying at our hotel recently and for sharing your experiences with us and the Expedia community. We truly value both positive and constructive feedback as this helps us to constantly improve our product and services. We are feel sorry that you did not fully enjoy your stay. It is always our utmost priority to ensure all our guests feel satisfied while and we are saddened that we could not succeed. From your ratings I do understand that during your stay you have experienced challenges with Reception staff service. We will strengthen the training so that we meet your expectations and needs better in the future. Once again, we thank you for staying with us and we are excited welcoming you back again soon and to make it right. Yours Sincerely

10/10 Excellent

Alice

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019
Response from Franky Fu on 28 Oct 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Michael

Stayed 4 nights in Oct 2019

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Franky Fu on 19 Oct 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Franky Fu on 16 Oct 2019
尊敬的宾客您好! 感谢您下榻上海豫园美居酒店并与我们分享您的点评,也非常感谢您对我们的认可。在美居,我们致力于为每位客人提供优质的服务体验,您积极的点评是对我们莫大的鼓舞,再次感谢您的分享,真诚的期待您再次入住上海豫园美居酒店,感谢!

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Franky Fu on 11 Oct 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like - Convenience and good services Dislike - none
Stayed 3 nights in Oct 2019
Response from Franky on 9 Oct 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back to Mercure Shanghai Yu Garden. Sincerely,

10/10 Excellent

Chua, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Staff are helpful and courteous, with flexible arrangement. Mr James Yan granted upgrade of my room for the 10 Nights stay, I am most grateful for his help. Will be back here for Shanghai trip.
Stayed 10 nights in Sep 2019
Response from Franky on 22 Nov 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Poor

Mark

Disliked: Cleanliness
So disappointed with the finishing of the rooms, particularly the windows. As I understand, rooms and the property were recently renovated when they took over from the previous hotel. But they could not even finish the basics. Windows could not be fully closed tight and leaves a gap for the noise from traffic. Rooms reek of cig smell and they did not even bother to rid the smell. Not what I would expect from Accor. Location is not bad though. Opp a mall with adequate dining options.
Stayed 4 nights in Sep 2019
Response from Franky on 6 Oct 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations about the hotel, I have addressed this to the manager concerned for making sure that noise from the rooms window on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Ling, Malaysia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is newly refurbished. Everything is so new and luv the ID. Unfortunately there were few china tourists smoked in the room with open door thus making the entire floor stink. We requeted to change to another floor but sadly the recep only able to upgraded one room even thou we booked for 2 rooms. Is a non-smoking hotel i hope they can take a strict control.
Stayed 4 nights in Sep 2019
Response from Franky on 3 Oct 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies about the smoke in the hotel. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the GM for making sure that the hotel smoke make control and meeting your needs and expectations better in future.. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Annie Ting Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and friendly staff . The environment is unique n clean.
Stayed 1 night in Sep 2019
Response from General Manager Amanda Liu on 27 Sept 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Stayed 6 nights in Sep 2019
Response from General Manager Amanda Liu on 18 Sept 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

山风

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Shanghai historical areas. Quiet, clean rooms
Stayed 2 nights in Sep 2019
Response from General Manager Amanda Liu on 16 Sept 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The robot was cool and the front desk staff was friendly and helpful. The maids were also great.
Stayed 3 nights in Sep 2019
Response from General Manager Amanda Liu on 16 Sept 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We are excited welcoming you back again soon and to make you 100% satisfaction. Sincerely,

8/10 Good

cheng ju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019
Response from General Manager Amanda Liu on 16 Sept 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We are excited welcoming you back again soon and to make you 100% satisfaction. Sincerely,

10/10 Excellent

MARYAM

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The location was quite central. You are steps from metro and you garden. However, quite a bit of a language barrier and they couldn't get wifi to work for me. Some guy looked at my phone for a few minutes and handed it back to me and said it's my fault and nothing I can do.
Stayed 2 nights in Sep 2019
Response from Franky on 6 Oct 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations about the service , I have addressed this to the manager concerned for making sure that our service on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2019
Response from General Manager Amanda Liu on 9 Sept 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We are excited welcoming you back again soon and to make you 100% satisfaction. Sincerely,

8/10 Good

Abdel Hamid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Only no pen in room
Stayed 1 night in Sep 2019
Response from General Manager Amanda Liu on 3 Sept 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We are excited welcoming you back again soon and to make you 100% satisfaction. Sincerely,

10/10 Excellent

XXX

Travelled with group
Liked: Cleanliness, staff & service
Good...............................................................................................................
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from General Manager Amanda Liu on 29 Aug 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,