2 restaurants, breakfast served

Reviews of Hilton Garden Inn Shanghai Hongqiao NECC

4 out of 5
Hilton Garden Inn Shanghai Hongqiao NECC
No. 1915 Huqingping Road, Qingpu District, Shanghai

Reviews

8.8

Excellent

Rating 10 - Excellent. 79 out of 166 reviews" "
Rating 8 - Good. 66 out of 166 reviews" "
Rating 6 - Okay. 17 out of 166 reviews" "
Rating 4 - Poor. 2 out of 166 reviews" "
Rating 2 - Terrible. 2 out of 166 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard, West Monroe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, attentive, friendly, expeditiously performed requests. Great place for a stay. RM
Stayed 4 nights in Dec 2023

8/10 Good

Lei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience overall
Stayed 3 nights in Sep 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Xiaohui

Stayed 3 nights in Jul 2023

6/10 Okay

HiKei

Liked: Cleanliness, staff & service
Front desk Service very good and helpful, but the location not convenient for travelers. Always by taxi go everywhere, because of traffic not convenient, metro railway very far, need 20mins by taxi to go metro railway.
Stayed 3 nights in Jun 2023
Response from Lily on 19 Jul 2023
Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Shanghai Hongqiao NECC. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!

8/10 Good

Dr Marshed

Stayed 3 nights in May 2023
Response from Lily on 19 Jul 2023
尊敬的宾客,您好!非常感谢您选择并下榻上海新虹桥国家会展中心灿辉希尔顿花园酒店!我们的宗旨是为每一位客人提供始终如一的高品质及多元化服务,以达到您的要求与期望。相信在您的支持下,我们将不断提升酒店的服务理念和质量,确保您每一次的旅行与入住都是难忘的经历与体验。真诚期待您的再次光临!

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service
Good location. Clean room Not so good; not enough english speaking TV programs
Stayed 2 nights in Mar 2023

6/10 Okay

Travis

Stayed 3 nights in Jul 2021

8/10 Good

Michael, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to restaurants and food. Quite beautiful big room and good beds
Stayed 1 night in Jan 2020
Response from Xiao on 23 Jan 2020
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We appreciate your positive feedback, and we are looking forward to meet you again!

8/10 Good

saeed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we enjoy our stay
good price far from city and very few option for eat,, but quite area
Stayed 3 nights in Dec 2019
Response from Xiao on 18 Dec 2019
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We appreciate your positive feedback, and we are looking forward to meet you again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern hotel. But a bit pricy and very far from Pudong Airport .
Stayed 1 night in Dec 2019
Response from Xiao on 6 Dec 2019
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We appreciate your positive feedback, and we are looking forward to meet you again!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The location is good, but the facilities and overall conditions are really disappointing - no iron, fridge not working, poor sound insulation for rooms, hot water is not hot enough......
Stayed 5 nights in Nov 2019
Response from Xiao on 22 Nov 2019
We apologize for the fact that your past stay did not meet your expectations! We will share your comments with our team and try to improve our service. We are looking forward to serve you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2019
Response from Xiao on 15 Nov 2019
Dear guest, Thank you for choosing to stay with us. We appreciate that you have given us a positive review by spending your valuable time.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice and clean. The breakfast buffet is decent. There are a good number of restaurants next to the hotel. There are 3 areas which I think need improvement. 1. The restaurant staff tend not to check whether the food items like the lettuce, corn, beans, fruit, etc are depleted and need refills. We have had to find a waiter to ask him/her to get more from the kitchen several times during our 6 day stay. 2. They have no concierge, so we have to ask the Reception staff for information. The staff do not appear to be knowledgeable about various things that tourists may ask. They had to look up the info on the internet every time, and often, the info they provided was not really useful. They did not even have a tourist map for us. 3. The room air conditioning is too warm and never went down to the 21C that we wanted it to be.
Stayed 6 nights in Oct 2019
Response from Xiao on 29 Oct 2019
Dear guest, Thank you for choosing to stay with us. We appreciate that you have given us a review by spending your valuable time. We will share your comments with our team and try to improve our service. We are looking forward to serve you again.

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Too expensive for the standard of the hotel
No brush or toothpaste or any other daily cleaning items provided. Very limited stuff in the room. Nothing to eat or drink other than a water bottle. Very expensive for the standard of the hotel- NOT Recommended.
Stayed 1 night in Oct 2019
Response from Xiao on 28 Oct 2019
Dear guest, thank you for taking a moment to share your experience. In response to the Shanghai Bathroom Amenity New policy, to promote sustainable consumption we no longer provide a dental kit, comb, shaving kit. Thank you for choosing our hotel.

10/10 Excellent

Gin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good as the shopping and food is next door. Only problem is texi can't go to the entrance as it is blocked. Breakfast is ok, facitilies is good.
Stayed 1 night in Oct 2019
Response from Xiao on 24 Oct 2019
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! The entry problem is temporary, we are so sorry for the inconvenience. We will share your comments with our team and try to improve our service. We are looking forward to serve you again.

6/10 Okay

Kanako

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel, terrible staff
The hotel was very clean and beautiful. However, they refused to issue a receipt for my stay because I paid online, which I need to be reimbursed by my company for the stay. During this conversation, Helen, the receptionist spoke in Mandarin to the boss and was very rude. She didn’t think I understood Mandarin, but I did, and I was appalled by how she addressed her clients.
Stayed 3 nights in Oct 2019
Response from Xiao on 21 Nov 2019
Dear guest, Thank you for taking time to write a review about us. We are so sorry to hear that you are not satisfied with our services. However, there is no one named Helen at Hilton Garden Inn Shanghai Hongqiao . And the most important thing is that we could not issue the receipts for you when you paid online according to Hotels.Com Policy. If you have further questions, please feel free to contact us.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
My stay was ok, the complaint I have was the staff English was very poor so it was very difficult to communicate.
Stayed 4 nights in Sep 2019
Response from Zoe on 4 Oct 2019
Dear guest, thank you for taking a moment to share your experience. Thank you for staying in our hotel, We will most definitely share your comments with our team and we will try to improve .We hope that you will consider us in next Shanghai tour.

10/10 Excellent

Zhizhou

Stayed 3 nights in Sep 2019

10/10 Excellent

moustapha

Stayed 2 nights in Sep 2019

8/10 Good

Onanong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onanong
Clean room with superb breakfast Location is a bit far from city
Stayed 3 nights in Aug 2019
Response from lily on 10 Sept 2019
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are very happy to hear that you liked our guest room and the facilities that were provided in the room. We are looking forward to serve you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from lily on 5 Sept 2019
Dear guest, thank you for taking a moment to share your experience.We are very happy to hear that you are satisfied to the value for the price paid. We always consider the customer satisfaction as the first priority. We are looking forward to serve you again.

10/10 Excellent

JCL

Travelled with family
Liked: Cleanliness, staff & service
Room is new and clean. Hotel has breakfast service in 3rd floor.
Stayed 1 night in Jul 2019
Response from Lily on 29 Jul 2019
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are very happy to hear that you liked our guest room and the facilities that were provided in the room. We are looking forward to serve you again

10/10 Excellent

BS, Shanghai Hongqiao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, Cleaner hotel and Helpful Staff.
Stayed 1 night in Jul 2019
Response from Lily on 24 Jul 2019
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are very happy to hear that you liked our guest room and the facilities that were provided in the room. We are looking forward to serve you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Everything was amazing.
Stayed 4 nights in Jun 2019
Response from Lily on 3 Jul 2019
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! It's our honor to receive your favor.We are looking forward to serve you again.

10/10 Excellent

Win Ei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from lily on 3 Jul 2019
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! It's our honor to receive your favor.We are looking forward to serve you again.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Lily on 3 Jul 2019
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! It's our honor to receive your favor.We are looking forward to serve you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The room aircon wasn’t cold enough
Stayed 1 night in Jun 2019
Response from Lily on 3 Jul 2019
Thank you for taking the time to let us know about your recent stay with us at Hilton Garden Inn Shanghai Hongqiao. We apologize for the air-condition setup that make your stay uncomfortable. For the next stay in Shanghai, hope we can be your first choice around the Hongqiao Airport & Railway Station, and witnessing our change.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfactory ... will come again Near to railway station
Stayed 1 night in Jun 2019
Response from Lily on 10 Jun 2019
Dear guest, thank you for taking a moment to share your experience. As you said, the hotel is conveniently located - only 5 minutes drive to Metro Line 2 and Line 17, making it easy to travel to various city landmarks and popular shopping centers. We look forward to welcome you back to our hotel. We will be just there to help with whatever you need.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC at this property didn’t really seem to work so it was hot in the lobby and in the rooms. Not terribly uncomfortable but not ideal. Due to the heat the staff left the doors of the lobby & windows of guest room hallways open which let mosquitoes in....which we’re surprisingly bad in Shanghai. Aside from that I’d say everything was satisfactory.
Stayed 2 nights in May 2019
Response from Lily on 10 Jun 2019
Thank you for taking the time to let us know about your recent stay with us at Hilton Garden Inn Shanghai Hongqiao. We apologize for the unsatisfactory experience you had when your stay with us. Please rest assured that we will share this feedback with our team and will take the proper steps to ensure you nor any other guest has a similar experience in the future. Once again, we apologise and hope that this won't deter you from returning for another stay with us in the future. Thank you once again for your feedback!

8/10 Good

Chetan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Hotel management on 1 Jun 2019
Dear Guest: Thanks for your positive comments ,we are really appreciate for that. Looking forward to see you next time. All the best!

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019
Response from LilyYu on 10 Apr 2019
Dear Guest: Thanks for your positive comments ,we are really appreciate for that. Looking forward to see you next time. All the best!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Lily on 8 Apr 2019
Dear Guest : Greeting from Hilton Garden Inn Hotel Shanghai Hongqiao! We are really appreciate for your good comment.Hope see you next time soon. All the best!

8/10 Good

Traveler, NC,US

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, very basic for what you need. Now more filler for Orbitz
Stayed 1 night in Mar 2019
Response from Lily on 2 Apr 2019
Dear Guest : Greeting from Hilton Garden Inn Hotel Shanghai Hongqiao! We are really appreciate for your good comment.Hope see you next time soon. All the best!

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2019
Response from Lily on 2 Apr 2019
Dear Guest : Greeting from Hilton Garden Inn Hotel Shanghai Hongqiao! We are really appreciate for your good comment.Hope see you next time soon. All the best!

8/10 Good

FTI

Business traveller
Liked: Cleanliness
Disliked: Amenities
Have some nice restaurants near hotel for living,,,
Stayed 4 nights in Mar 2019
Response from Lily on 2 Apr 2019
Dear Guest : Greeting from Hilton Garden Inn Hotel Shanghai Hongqiao! We are really appreciate for your good comment.Hope see you next time soon. All the best!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Lily Yu on 4 Mar 2019
Dear Guest : Greeting from Hilton Garden Inn Hotel Shanghai Hongqiao! We are really appreciate for your good comment.Hope see you next time soon. All the best!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I can rate that the staffs and the facility excellent.
Stayed 1 night in Feb 2019
Response from Lily Yu on 28 Feb 2019
Dear Guest : Greeting from Hilton Garden Inn Hotel Shanghai Hongqiao ! We are really appreciate for your good comment.Hope see you next time soon. All the best! Lily Yu

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Mid Range Hotel, Not Close to Shanghai Prope
This was my first time in the Shanghai area. Pros were that it was not terribly far from the Shanghai Hongqiao International Airport and Shanghai train station (about 20 minutes east). There are also a nice amount of restaurants and shops in easy walking distance from the hotel. Staff spoke good English and friendly. Cons were that breakfast is not included, there is no currency exchange at hotel counter (had to walk to bank 10 min away), and perhaps the biggest for me was distance to Shanghai proper. A can ride would have taken 35 minutes or so to get to the center of Shanghai nightlife I was hoping to experience, but I didn't have it in me getting there late (my problem, but still). So definitely recommend if you need a hotel in the Hongqiao area, but be prepared for a journey if you want to explore downtown Shanghai.
Stayed 1 night in Jan 2019
Response from Andy Yao on 28 Jan 2019
Dear Mr Brandon : Greeting from Hilton Garden Inn Hotel Shanghai Hongqiao ! We are really appreciate for your good comment.The hotel is a little bit far away from the city center.On the other hand,we are very close to Hongqiao International Airport and metro station.For your convenient, we can help you to get taxi to metro station.Again,many thanks for you and hope you like our hotel ,Shanghai and China.See you next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Lily on 9 Aug 2018
Thank you for sharing your positive comments with us which I have gladly passed on. I was so glad to read that you enjoyed your stay. Your message has been sent directly to the hotel so that a member of management at the Hilton Garden Inn Shanghai Hongqiao can extend your compliments to their team. The time you have taken along with the effort you have made to share your comments with us is most appreciated. We are looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Shanghai Hongqiao hotel
Good hotel. Many restaurants to choose from nearby. It’s new too. So that helps
Stayed 3 nights in Mar 2018
Response from Abby on 23 Jul 2018
Thank you for your highly evaluate. We are looking forward your next arrival!

8/10 Good

Dixie

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, a good experience
The room was clean, comfortable, and nice with plenty of seating for hanging out with friends. The staff at the front desk and in the restaurant were friendly and accommodating. The only complaint I have was that the room was too hot and the AC would not come on to cool the room. Friends and I were meeting and staying there for a fun weekend, and they all had the same problem with their rooms, so my guess is that the AC was not yet turned on in the hotel. Otherwise, my stay was great.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Garden near the New Hongqiao Expo Center
The hotel was very new and very clean. The dining area was nice and the breakfast offered western and Chinese food. The area is very convenient to the new expo center near the Hongqiao airport. There is brand new shopping plaza next door that has a decent pizza place and a Starbucks. For Americans who are attending a show at the new expo, this hotel is ideal. For Tourist who want to see old Shanghai, it is a little too far out.
Stayed 5 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2017

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, but the neighborhood...
The hotel itself is great, new and nice. The area is a bit in the middle of no where, and not really too many nice restaurants, per se, not even any restaurants nearby.
Stayed 6 nights in Jul 2017

10/10 Excellent

zhe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Great place
Stayed 1 night in Jun 2017
Dear Guest, Thank you very much for sharing such a great review with us and fellow travelers on Expedia. I am delighted to read that you have enjoyed your stay with us of your general stay experience. Our team members will be thrilled to hear of your kind comments, as they strive to make every guest experience an unforgettable one. We are very much looking forward to welcoming you back soon, on your next trip to Shanghai. Yours sincerely, David David Pan General Manager Hilton Garden Inn Shanghai Hongqiao

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2017

10/10 Excellent

ODILO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need improve the breakfast and restaurant
New hotel with nice employe and manager
Thank you for sharing your positive comments about Hilton Garden Inn Shanghai Hongqiao,which I have gladly passed on. I was so glad to read that you enjoyed your stay. The time you have taken along with the effort you have made to share your comments with us is most appreciated. We are looking forward to welcoming you back soon.

10/10 Excellent

Shuiqing, Santa Barbara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023