Ratings based on 176 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller from Northallerton, UK

Not a nice stay

Posted 07-Feb-2016
Pros: Clean, comfortable hotel Close to the airport
Cons: Staff to have extra training on customer service and racial sensitivity
Location: The hotel is in an isolated location. There is nothing to see or do or shop near the hotel. It is the closest to the airport and so very convenient.
The staff made this a very bad experience. They said they were busy with a wedding and did not allot rooms even at 3:30pm (well past checkin time). Once allotted we (3 in total - 1 Indian and 2 foreign friends) were given rooms on different floors, even though it was the same booking. As it happens, probably by complete coincidence, that all the people on my floor appeared to be from the same nationality where as my friends said that people on their floor appeared to be non-local individuals. This is the only airport hotel for HYD and it shows because even at dinner and checkout one is made to feel as it they were an imposition on the staff rather than made to feel welcome. Even my friends said that they could make out the complete contrast in hospitality between the hotel that they stayed in Vijayawada (where they visited) to the Novotel hotel. The rooms were of high quality though. They were clean and the location close to the airport means that this hotel will always be busy and convenient for short staying customers. I urge the senior management of the hotel to look into the staff issues as this leaves a bad impression on the hotel chain which otherwise has a good name (and I have stayed-in in other countries)
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 29-Jan-2016
Was really surprised with the service. Will def stay there again. No complaints absolutely loved my 2 night stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very helpful employees and great service

Posted 29-Jan-2016
Pros: The great service
Cons: Nothing
Location: Great for the airport and getting out and round the city
Every one I came across were very helpful and friendly and gave great service
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel right next to the airport

Posted 24-Jan-2016
Nice hotel, very conveniently located.
5 out of 5
Recommended
for Everyone
by A verified traveller from Knoxville, Tennessee

Excellent Hotel Near Airport

Posted 24-Dec-2015
Pros: Excellent and cordial service. Airport free shuttle service
Cons: Bathroom light reflects on the bed that disturbs sleep. Switching scheme of the room lights is somewhat complex
Location: The location is about 1 mile away from the airport in an isolated place. There is nothing nearby. For airport transfer, this is a very good hotel.
This is an excellent hotel near Hyderabad airport. The free hotel shuttle commutes every 20 minutes. The driver will help you with the baggage transfer to the check-in point. The hotel staff is very cordial and helpful. They are always eager to help you. Location is in wide open space with abundant fresh air -unlike a hotel in inner city. For very early flight, you get an excellent free snack with hot tea or coffee -otherwise hearty free breakfast. The dinner buffet is somewhat expensive. I decided al-a-carte with fish curry and rice. Room has free coffee/tea. I took an evening walk after check-in of the hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Nice hotel easy access to airport

Posted 22-Dec-2015
I was impressed with the helpful staff, Maitri, who welcomed and made me feel at home. She went out of way on my departure to ensure and put my mind at rest in checking in, personally reassuring me. M Venkat kindly went out of way to guide me right up to check in counter, as requested by Maitri.Rajan Kumar in the restaurant took time to hear my view and opinion on single traveller with small appetite! He was open to suggestions and I felt I was talking to a genuine concerned person who wanted to ensure good service on behalf of Novotel. I cannot fault the ever friendly staff. The restaurant could cater whereby half portions could be offered, avoiding wastage and give wider choice for people with smaller diet. Overall excellent hotel,easy access to airport and a good shuttle service.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Dec-2015
空港から近くにあり無料シャトルバスが出ていて便利。フロントスタッフの対応も良かった。部屋はまずまずと思います。
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Dec-2015
空港から2kmにあり立地は良い。空港からは無料シャトルバスが定期的に出ており便利。フロントの対応も良く、部屋はまずまず。Wifiは少し遅いが使える。バイキング形式の夕食ではガーリックナンと焼きそばが美味しかった。
4 out of 5
Recommended
for Business Travellers
by Krishnaraj from mumbai

Comfortable stay close to airport

Posted 10-Nov-2015 on Hotels
check in and check out takes a bit long time.
5 out of 5
Recommended
for Business Travellers
by Harish from Dubai

Nice hotel conveniently located near to airport

Posted 08-Nov-2015 on Hotels
This was short business stay during onward journey to Kakinada via Rajahmundry. Hotel is conveniently located near the airport and is just 15 minutes away. Hotel operates 24 x 7, 20 minutes shuttle to and from the airport to the hotel which is of great help. Buffet breakfast is good with lot of variety. Only shadow part was the reception gentlemen who handled my check in was not conversant with his duties and was probably new and they are understaffed. I felt that the service boys were going out of the way to help Europeans, Americans than Asians may be because of the tip factor (Wrong perception)!