The room and bath were fine; clean, functional, nice amenities in the bath. The service depended on who was behind the desk and not all personnel were friendly; some actually acted like we were imposing on them with simple questions. The 'fitness center' in the basement is mediocre at best and sorely needs attention, especially the jacuzzi tub, which has moldy smell coming from the water exchange filter. It would also be nice if there were directions to use the equipment, which will be unfamiliar to most guests. There is also a 'massage bed' but it is not clear how to use it or whether you have to put coins in it. The fitness center is only open from 10 am to 8 pm and we wanted to use it early in the morning, or after dinner, so we only went in there once, and we were very disappointed. After walking around all day sightseeing or hiking, it would be nice to have a jacuzzi after dinner. 8 pm is just pointless. We could also have used the fitness area in the early morning, before heading out for the day's activities. 10 am is ridiculous!! Also, don't expect to rent bikes through the hotel on Sunday or Monday - nothing is open in Thann on Mondays. I suggest you write to the hotel ahead of your stay to arrange for bikes. Thann is a well kept secret - lovely vineyards with hiking trails all around, very nice town with shopping and cafes. Safe and quiet at night.