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Reviews of Pousada Castelo de Alcácer do Sal - Historic Hotel

4 out of 5
Pousada Castelo de Alcácer do Sal - Historic Hotel
Castelo de Alcacer do Sal, Alcacer do Sal

Reviews

9.2

Wonderful

Rating 10 - Excellent. 91 out of 143 reviews" "
Rating 8 - Good. 45 out of 143 reviews" "
Rating 6 - Okay. 5 out of 143 reviews" "
Rating 4 - Poor. 2 out of 143 reviews" "
Rating 2 - Terrible. 0 out of 143 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The castle was enchanting with lots to explore. Breakfast was good with a large variety to choose from. We ate in the dining room the first night, and it was not very good at all with poor choices.
Stayed 2 nights in Mar 2024

10/10 Excellent

Roberto, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place build around the ruins of a old castle. The place is historic but the rooms are modern and confortable.
Stayed 2 nights in Feb 2024

8/10 Good

karen

Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
All around great experience. The property is historic and unique. The views of the surrounding area are beautiful. The staff and service were very good. Our second time to stay and not the last !
Stayed 1 night in Nov 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Manuel

Stayed 1 night in Sep 2023

4/10 Poor

gert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and great property with awesome breakfast in the morning in the court yard!
Stayed 2 nights in Jun 2023

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Beautiful place with a nice mix of history and modern accents Not much to do in the town itself, but we were not there during the full season. Nice stop overnight from Algave on the way to Lisbon
Stayed 1 night in May 2023

10/10 Excellent

Yael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel at a Beautiful Location
Beautiful hotel in a historic building with stunning views. Many beautifully appointed seating areas and a lovely pool. Friendly and helpful staff. Room was clean. Bed was very high. Bathroom had very basic amenities but if you need anything else, you can ask and they will provide. Ample free parking.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in a castle
Beautiful hotel within a castle. Architecturally interesting-juxtaposing the old with the new. Excellent breakfast & comfortable beds. Glad we stayed there. (The adjoining museum is worth the visit, too)
Stayed 1 night in Feb 2023

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We had just come from Tavira where we stayed at another Pestana property, which was GORGEOUS and the food was extraordinary, so when we needed a place to stay over on our way back to Lisbon, we were delighted to know there was the Castelo de Alcácer do Sal. The employees were all exemplary in giving information and being helpful. And, our waiter that evening at the hotel for dinner was lovely. But, the food was truly not good. I ordered a 'shrimp pesto pasta' that had literally no pesto on it. It was dry pasta with shrimp on it. I had to use the oil and garlic from our olive dish and salt from the table to create an edible meal. My husband had the rice and bacalhau fritters. The rice was tasteless and the fritters were quite greasy. Otherwise, the actual building was beautiful with lovely stairways and beautiful details, but they really should work on their menu and food at the hotel. Especially during the winter months when they know that all the restaurants in the town are closed for vacation.
Stayed 1 night in Oct 2022

10/10 Excellent

jie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Stayed 1 night in Oct 2022

10/10 Excellent

Haider

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Antonio, Laval

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Castle Hotel. Tge castle itself is amazing and very well decorated. Rooms are very spacious and extremely comfortable and clean. Our stay was fabulous and also the breakfast is very good, lots of choices of food. Worth the money.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location!
Amazing location on top of the hill with amazing views! Delicious breakfast and large room. Wonderful stay!
Stayed 1 night in Mar 2022
Response from Arminda Teixeira on 9 Apr 2022
Dear Guest, We were delighted to hear that your recent stay at Pousada Castelo Alcácer do Sal was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pousada Castelo Alcácer do Sal for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, The Team at Pousada Alcácer Sal

8/10 Good

DeAndra

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020
Response from Barbara Mateus on 27 Jun 2020
Muito obrigada pela avaliação. Esperamos no futuro voltar a recebê-lo na nossa Pousada. Com os melhores cumprimentos, Pestana Pousadas de Portugal

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first time in a pousada in portugal where there thr dining room was not the best food the rest the room service and views was amazing!
Stayed 2 nights in Mar 2020
Response from Manuel Mira on 8 Apr 2020
Dear Mr/Mrs expedia user, Thank you very much for taking the time to give us your opinion on our facilities and services. Your opinion is very important for us to improve how we work. We are sorry to hear that we did not fully meet your expectations and we hope that, in the future, you will give us another opportunity to host you. It was a pleasure for us to have you as our guest at Pousada de Alcacer do Sal Dom Afonso II. Best regards, Pousadas de Portugal

10/10 Excellent

KrisZ

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with large and comfortable rooms. Also, really cool that it used to be a castle
Stayed 1 night in Feb 2020
Response from Teresa Rocha on 10 Mar 2020
Dear Mrs KrisZ, Thank you very much for preferring the Pousada D. Afonso II in Alcácer do Sal, as for your availability on answering our online guest satisfaction form. We are glad for acknowledge that our services as met your expectations. For us it is very important that you have shared your experience, because in this way we can evaluate our strengths and the level satisfaction, letting us maintain and improve our services quality. Best regards, Pousadas de Portugal

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alcacer do Sal in February.
This was our first stay in Alcacer do Sal but our fifth stay in a Pousada hotel. Great location, welcoming and friendly staff particularly when checking in and ordering room service later. The room was smart and clean. Dinner ordered from room service was delicious. The included breakfast buffet was great (one of my favourite points of all Pousadas). If I was to find one negative is that the room doesn't have an electric kettle with tea/coffee making facilities. Thank you nevertheless.
Stayed 1 night in Feb 2020
Response from Teresa Rocha on 10 Mar 2020
Dear Mr. Richard, Thank you for choosing Pousada D. Afonso II in Alcácer do Sal, for reviewing it here in Expedia and for the cool tips for another visitors. We are glad to be part of your favorite Historic Hotels, it is very important for us that our guests feel good in our company. We hope to having you again staying with us. Melhores Cumprimentos Pousadas Portugal

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute rooms inside a castle. Delicious breakfast buffet. Cold assorted meats, breads, fruits, mimosa and other juices. Pastries. Hot eggs bacon and tomatoe.
Stayed 1 night in Jan 2020
Response from Teresa Rocha on 10 Mar 2020
Dear Mrs. Amy, Thank you very much for choosing Pousada D. Afonso II and for the review of your stay with us. It is very important for us, to gain knowledge our guests opinions in order to improve our services. We hope to keep on meeting your expectations and to have your visit soon with us. Best Regards Pousadas de Portugal

10/10 Excellent

Arthur, Bahrain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is like living within a museum. Excellent construction over an old monastery and fort. The archeological museum is steps ways. Nice views of the city and the river below. Ample parking.
Stayed 1 night in Jan 2020
Response from Teresa Rocha on 10 Mar 2020
Dear Mr. Arthur, Thank you very much for choosing Pousadas of Portugal, namely the Pousada D. Afonso II in Alcácer do Sal. We are delighted to read your review and to know you have had a wonderful stay and that you have enjoyed the historical atmosphere of the Pousada and its surroundings. Best Regards Pousadas Portugal

10/10 Excellent

Iraida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, one of the best experience
Stayed 1 night in Dec 2019
Response from Teresa Rocha on 10 Mar 2020
Dear Mrs. Iraida, Thank you very much for choosing Pousada D. Afonso II and for the review of your stay with us. It is very important for us, to gain knowledge our guests opinions in order to improve our services. We hope to keep on meeting your expectations and to have your visit soon with us. Best Regards Pousadas Portugal

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Fascinating hotel with quirky layout. Excellent quality and very clean.
Stayed 2 nights in Dec 2019
Response from Teresa Rocha on 10 Mar 2020
Dear, Thank you very much for preferring the Pousada D. Afonso II in Alcácer do Sal, as for your availability on answering our online guest satisfaction form. We are glad for acknowledge that our services as met your expectations. For us it is very important that you have shared your experience, because in this way we can evaluate our strengths and the level satisfaction, letting us maintain and improve our services quality. Best regards, Pousadas de Portugal

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Really well maintained and clean. Upgraded us at no charge. City walking distance. Very friendly
Stayed 1 night in Nov 2019
Response from Carlos Fernandes on 20 Nov 2019
Dear Guest We thnak you for the stay, where you share your experience at the Pousada de Alcácer. Our biggest aim is to ensure memorable stays to all our dear guests, and your rewarding words are the best incentive for all the team. Thank you very much for your contribution and recommendation. We look forward to welcome you again. With kind regards, Best Regards, Carlos Fernandes

10/10 Excellent

Dr Richard D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As is the case with many Pousadas, the Pousada Castelo de Alcacer do Sal is a destination in itself. It’s situated on a commanding hill site which has been inhabited since Paleolithic times. It was a Phoenician trading post before becoming the center of a flourishing Roman fortress city at the beginning of the Christian Era (which became a Moorish fortress after the Islamic conquest of present day Portugal and a Christian fortress during the “reconquest” of Portugal. A must-visit national archaeological museum, featuring both Roman and Islamic eras, is situated beneath the Pousada. The interior of the Pousada tastefully integrates its history and beautiful views of the distant countryside with modern and comfortable rooms. The
Stayed 2 nights in Nov 2019
Response from Carlos Fernandes on 20 Nov 2019
Dear Dr. Richard D, Thank you very much for submitting your review about your stay where you share your experience at the Pousada de Alcácer. Our biggest aim is to ensure memorable stays to all our dear guests, and your rewarding words are the best incentive for all the team. Thank you very much for your contribution and recommendation. We look forward to welcome you again. With kind regards, Best Regards, Carlos Fernandes

10/10 Excellent

Tracey, Whitecourt, AB

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Rooms are nice, beds great. Recommend
Stayed 1 night in Nov 2019
Response from Carlos Fernandes on 5 Nov 2019
Dear Guest, Thank you very much for submitting your review about your stay where you share your experience at the Pousada de Alcácer. Our biggest aim is to ensure memorable stays to all our dear guests, and your rewarding words are the best incentive for all the team. Thank you very much for your contribution and recommendation. We look forward to welcome you again. With kind regards, Best Regards, Carlos Fernandes

10/10 Excellent

Joel Isaias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and wonder
This is a place to stay. Has a beautiful view of the city and surroundings, confortable and unforgetable environment, pool, garden and secular history. The staff is very please to make your stay memorable.
Stayed 1 night in Oct 2019
Response from Carlos Fernandes on 5 Nov 2019
Dear Joel Isaias, Thank you very much for submitting your review about your stay where you share your experience at the Pousada de Alcácer. Our biggest aim is to ensure memorable stays to all our dear guests, and your rewarding words are the best incentive for all the team. Thank you very much for your contribution and recommendation. We look forward to welcome you again. With kind regards, Best Regards, Carlos Fernandes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic place to stay. Excellent views and very comfortable - a real pleasure. The town is lovely too with some good restaurants down by the river. We enjoyed ourselves very much.
Stayed 1 night in Oct 2019
Response from Carlos Fernandes on 5 Nov 2019
Dear Guest, Thank you very much for submitting your review about your stay where you share your experience at the Pousada de Alcácer. Our biggest aim is to ensure memorable stays to all our dear guests, and your rewarding words are the best incentive for all the team. Thank you very much for your contribution and recommendation. We look forward to welcome you again. With kind regards, Best Regards, Carlos Fernandes

10/10 Excellent

AH, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, our room was lovely, very clean and quiet, and breakfast was really good, especially the local fare!
Stayed 1 night in Oct 2019
Response from Carlos Fernandes on 15 Oct 2019
Dear Michele, We thank you for your comments and the time spent. It is with personal satisfaction that I acknowledge the positive feedback regarding our team work and effort. It is reassuring to know that our endeavor to create unforgettable moments is successful. Once again we thank you for your comments which we will be passing on to all our team members and we hope to have the opportunity in welcoming you back in the very near future. Best regards, Carlos Fernandes

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun to stay in a historic castle. We enjoyed the grand style and fabulous views. The food was good and the room was comfortable. Attentive service at the bar and restaurant. Delicious buffet breakfast.
Stayed 1 night in Apr 2019
Response from Carlos Fernandes on 13 Apr 2019
Dear Guest, Thank you very much for submitting your review about your stay where you share your experience at the Pousada de Beja. Our biggest aim is to ensure memorable stays to all our dear guests, and your rewarding words are the best incentive for all the team. Thank you very much for your contribution and recommendation. We look forward to welcome you again. Kind regards, Carlos Fernandes

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location The friendly staf and beautiful accommodation
Stayed 1 night in Feb 2019
Response from Carlos Fernandes on 15 Feb 2019
Dear Customer , Thank you very much for submitting your review about your stay where you share your experience at the Pousada de Alcácer. Our biggest aim is to ensure memorable stays to all our dear guests, and your rewarding words are the best incentive for all the team. Thank you very much for your contribution and recommendation. We look forward to welcome you again. With kind regards, ,Carlos Fernandes

8/10 Good

Charles, Arusha, TZ

Liked: Cleanliness, property conditions & facilities, room comfort
Novel setting inside the walls of the castle and lovely views, although the interiors seemed a bit cold. The bar menu was a bit limited.
Stayed 1 night in Dec 2018
Response from Carlos Fernandes on 15 Jan 2019
Dear Mr. Charles , Thank you for your preference in Pousadas of Portugal as well as the dispatch of your sympathetic views on your stay at Pousada Castelo de Alcácer, which deserved our best attention. Your comments were greatly appreciated as we find them constructive and helpful in order for us to improve our product and services in the future and eliminate all elements of guest dissatisfaction, thus improving ourselves. . We hope to continue to count on your presence in the Pousadas of Portugal. Kind regards, Carlos Fernandes

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2018
Response from Carlos Fernandfes on 1 Jan 2019
Dear Sir or Madam, We thank you for your comments and the time spent. It is with personal satisfaction that I acknowledge the positive feedback regarding our team work and effort. It is reassuring to know that our endeavor to create unforgettable moments is successful. Once again we thank you for your comments which we will be passing on to all our team members and we hope to have the opportunity in welcoming you back in the very near future. Best regards, Carlos Fernandes

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
A scenic hotel
Alcacer do sal is a small town on the river Sado. The river makes a bend where the town is located and the scenery of this location is nice. The hotel is located in a renovated castle and convent on a hill above the river. The hotel is decorated nicely and reminds one of a Spanish parador. Breakfast was good. There was no kettle in the room to make coffee which in my opinion is essential. It also a pity that there is not real viewpoint to see the area from within the hotel, as the scenery is very nice. I felt that the price of the room was a little overrated for what the visitor gets.
Stayed 1 night in Oct 2018
Response from Carlos Fernandes on 3 Nov 2018
Dear Mr Anonymous, We thank you for your comments and the time spent. It is with personal satisfaction that I acknowledge the positive feedback regarding our team work and effort. It is reassuring to know that our endeavor to create unforgettable moments is successful. Once again we thank you for your comments which we will be passing on to all our team members and we hope to have the opportunity in welcoming you back in the very near future. Best regards, Carlos Fernandes

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
Beautiful views over the river from the hotel if your room is on the right side. Good standard as expected. Not quite as interesting internally as I had expected. Rather “cold”.
Stayed 1 night in Oct 2018
Response from Carlos Feranndes on 26 Oct 2018
Estimado Senhor , Agradecemos a V/ preferência pelas Pousadas de Portugal em particular pela Pousada de Alcácer, bem como a disponibilidade em partilhar a sua experiência. Enaltecemos a sua opinião acerca dos nossos serviços V/ agradarem e termos ido de encontro às vossas expectativas. Vossa experiência, pois desta forma permite-nos avaliar os nossos pontos fortes e nível de satisfação. Os nossos serviços e superação de expectativas de quem nos visita, é o nosso Foco Permanente. Na expectativa de uma próxima visita para que lhe possamos oferecer "Momentos Inesquecíveis", apresentamos os nossos melhores cumprimentos. Atentamente, Carlos Fernandes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful experience. The combination of the old a new structures was well balanced. The tour of the historic crypt the hotel was built on was exceptional. We would return to this hotel if we were ever in the area again.
Stayed 1 night in Oct 2018
Response from Carlos Fernandes on 15 Oct 2018
Dear Mr., We thank you for your comments and the time spent. It is with personal satisfaction that I acknowledge the positive feedback regarding our team work and effort. The Team Goal is to create unforgettable moments for our Guests. Once again we thank you for your comments which we will be passing on to all our team members and we hope to have the opportunity in welcoming you back in the very near future. Best regards, Carlos Fernandes

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed in Pousadas in prior trips to Portugal and this one was just fabulous. The location gave us tremendous views of the surrounding area and town...and the ruins on the grounds was a wonderful bonus.
Stayed 2 nights in Oct 2018
Response from Carlos Fernandes on 15 Oct 2018
Dear Mr.Brian, Thank you for your preference in Pousadas of Portugal as well as the dispatch of your sympathetic views on your stay at Pousada Castelo de Alcácer, which deserved our best attention. Your comments were greatly appreciated as we find them constructive and helpful in order for us to improve our product and services in the future and eliminate all elements of guest dissatisfaction, thus improving ourselves. Neverthless I would like to apologize for not being able to meet your expectations. We hope to continue to count on your presence in the Pousadas of Portugal. Kind regards, Carlos Fernandes

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful
really nice, well done new place. Pepe and ace vibe was great.
Stayed 1 night in Sep 2018
Response from Carlos Fernandes on 18 Sept 2018
Dear Mrs.Linda, We thank you for your comments and the time spent. It is with personal satisfaction that I acknowledge the positive feedback regarding our team work and effort. It is reassuring to know that our endeavor to create memorable moments is successful. Once again we thank you for your comments which we will be passing on to all our team members and we hope to have the opportunity in welcoming you back in the very near future. Best regards, Carlos Fernandes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful old castle. View is spectacular in this quaint town.
Stayed 1 night in Aug 2018
Response from Carlos Fernandes on 6 Aug 2018
Dear Sir , We thank you for your comments and the time spent. It is with personal satisfaction that I acknowledge the positive feedback regarding our team work and effort. It is reassuring to know that our endeavor to create memorable moments is successful. Once again we thank you for your comments which we will be passing on to all our team members and we hope to have the opportunity in welcoming you back in the very near future. Best regards, Carlos Fernandes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Friendly welcome, quick and efficient check in, in a good, easy to get to location.
Response from PP on 6 Apr 2018
Dear Customer, Thank you for your wonderful remarks, which we have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon. Best wishes. Pedro Pinto Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely riverside town
Alcácer do Sal is a lovely town and a good base for exploring the Alentejo. The hotel was large and comfortable but a little bland.
Stayed 1 night in Oct 2017
Dear Customer, Thank you very much for choosing to stay at Pousada de Alcacer, and for taking the time to post your opinion, as it helps us to get better. We take all feedback seriously and we hope to be able to welcome you again in a near future. With kind regards, Pedro Pinto Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Dear Customer, Thank you very much for choosing to stay at Pousada de Beja, and for taking the time to post your opinion, as it helps us to get better. We take all feedback seriously and we hope to be able to welcome you again in a near future. With kind regards, Pedro Pinto Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Magical
Hardly any staff around. Very quiet hotel. Loved it.
Response from Carlos Fernandes on 16 Sept 2018
Dear Mr. , we would like to thank you the available time you have take to share your comments, since it helps improve our service. We appologise not to have reached your expectations. Your comments were very important, since it help us manage the problems to improve effectively our service. Our main goal is to reach allways the expectations of each client that we have the privilege to receive in "Pousada Castelo de Alcácer". We have take into account your experience and we will give more attention the way we manage the Hotel. Best Regards Carlos Fernandes

6/10 Okay

Anthony, Hatfield, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Below average Pousada
We expect much more from a Pousada. Our main frustration was the very poor service at dinner. There were several items "not available" on the menu, no dessert display as we usually find in Pousadas, and our wine and water was left at a side table a long way away - and we had to keep going and help ourselves ! The problem appeared to be lack of training of the young supporting staff. Everything else was ok but just below average for a Pousada in our experience.
Response from General Manager on 12 Oct 2016
Dear Mr. Anthony, Thank you for your preference in Pousadas of Portugal as well as the dispatch of your sympathetic views on your stay at Pousada Castelo de Alcácer, which deserved our best attention. Your comments were greatly appreciated as we find them constructive and helpful in order for us to improve in the future and eliminate all elements of guest dissatisfaction, thus improving ourselves. Neverthless I would like to apologize for not being able to meet your expectations. We hope to continue to count on your presence in the Pousadas of Portugal. Best Regards, Sérgio Dias

10/10 Excellent

James C, Jax Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the dining!
Great Pousadas! Don't miss the museum. Waiter was one of the most professional we have ever had. Really first class dining experience
Response from General Manager on 14 Oct 2016
Dear Mr. James C, Thank you for your preference in Pousadas of Portugal as well as the dispatch of your sympathetic views on your stay at Pousada Alcaçer do Sal, which deserved our best attention. It is words such as yours that actually encourage us and motivate us to continue and improve our work. I have personally conveyed your feedback to the teams and they are all very happy to know that they made your stay even more special. Best Regards, Sérgio Dias