One of the worst hotels we've stayed in
Posted 23 Aug 2017
AC didn't work in either of 2 the rooms we reserved, and it was over 100 degrees outside. They moved us to 2 different rooms when we pointed it out. In one room the AC worked better, but it didn't work in ours, they said they didn't have any other rooms. It was miserable! Especially the bathroom, my makeup melted in there. They overcharged us for one of the rooms and then said they didn't know how to fix it, when I asked for a manager she said there wasn't one. We can't seem to get the bill corrected now, even Expedia is trying for us. There was no place to get any food when we got there in the afternoon, not until 7:30PM when the restaurant opened for dinner. They closed the beautiful pool at 7:30 too, we only found that out when we tried to go down there for a swim after dinner and the gate was locked. Also, there was no way to get any coffee before 7:00 in the morning. Since I couldn't sleep I was up early walking around outside where it was cooler and all I wanted was a cup of coffee. All the people at the front desk were so unfriendly, so unhelpful. We originally had reservations at a different hotel (AC Firenze) to begin with but changed it so we would be closer to the airport. BIG mistake! And it cost us 34 Euros to get to the airport, our friends who did stay at the AC Firenze, miles further away, only paid 22 Euros for the airport ride. On the Stanley's website it said they had minibars in every room, and room service, there was neither of those things.