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Reviews of Sri Mutiara Hotel

2 out of 5
Sri Mutiara Hotel
134, Jalan Toman 6, Kemayan Square, Seremban, Negeri Sembilan

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 38 reviews" "
Rating 8 - Good. 19 out of 38 reviews" "
Rating 6 - Okay. 9 out of 38 reviews" "
Rating 4 - Poor. 2 out of 38 reviews" "
Rating 2 - Terrible. 4 out of 38 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

mohd shahril

Business traveller
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Business traveller
Stayed 2 nights in Feb 2020

6/10 Okay

JOANNA

Stayed 1 night in Oct 2019
Response from Zara on 18 Oct 2019
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we will definitely improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Zara

6/10 Okay

JOANNA

Stayed 1 night in Oct 2019
Response from Zara on 17 Oct 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Zara

6/10 Okay

JOANNA

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2019
Response from Kevin on 15 Oct 2019
Hi, Joanna! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Kevin

8/10 Good

Elly, Kuala Lumpur

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic amenities, clean and helpful straffs. Suitable for short stay
Stayed 1 night in Oct 2019
Response from Zara on 12 Oct 2019
Hi, Elly! Delighted to see you liked our services. Keep this love coming :) Regards, Zara

6/10 Okay

Verified traveller

Disliked: Cleanliness
A night stay
Found stain and hair on the bed sheet. Room quite dusty, understand is budget hotel therefore do not complaint much.
Stayed 1 night in Aug 2019
Response from HOTREL MANAGEMENT on 20 Aug 2019
Thanks for statying with us. We looking forward to your feedback and fix it as soon as possible

8/10 Good

Nor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My kids enjoyed stay at this hotel. Air condition works good. The room i stayed big and comfort. Will stay here for the next trip.
Stayed 1 night in Jul 2019
Response from HOTEL MANAGEMENT on 2 Aug 2019
Thanks for staying with us. We appreciate your feedback :)

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it acceptable with the money you fork out. Parking at your own risk.
Stayed 1 night in Jun 2019
Response from Hotel Management on 2 Jul 2019
Thanks for staying with us.

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Hotel Management on 11 Jul 2019
Thanks for staying with us.

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from HOTEL MANAGEMENT on 10 Jun 2019
THANKS FOR STAYING WITH US.

8/10 Good

Jason

Liked: Cleanliness
Stayed 1 night in Jan 2019
Response from Hotel Management on 31 Jan 2019
Thanks for staying with us.

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Dec 2018
Response from Hotel Management on 11 Dec 2018
Thanks for staying with us. :)

8/10 Good

Natrah

Not bad
Stayed 1 night in Nov 2018
Response from Hotel Management on 28 Nov 2018
Thanks for staying with us.

8/10 Good

Syinaz, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with mall, shops and hospital nearby. I booked a comfortable family room and because of the design of the room, got 2 TVs inside my room :) Nice staff and good rooms amenities.
Stayed 1 night in Nov 2018
Response from Hotel Management on 26 Nov 2018
Thanks for staying with us :) We appreciate your feedback!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Can be improvement
A bit old and the cleanliness need to bed improve as have dirty stains on the bed sheet and pillowcase.
Stayed 1 night in Jul 2018

10/10 Excellent

nurul, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
nice room. good price. good facilities. comfortable
Stayed 1 night in Mar 2018
Response from Hotel Management on 29 Mar 2018
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Sivaguru, Klang,Selangor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Hotel is located at best place and it’s make us feel like we are in the middle of city because there is many restaurants, shops, and bars
Stayed 1 night in Mar 2018
Response from Hotel Management on 6 Mar 2018
THANKS FOR STAYING WITH US.WE APPRECIATE YOUR FEEDBACK!!

8/10 Good

Nasyra Athira , Ampang, selangor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and comfortable room for a family.
the hotel was walking distance to the shopping mall. there are many restaurants but non-halal. might be could improve in this area. we also searching onto self-service laundry, it is about 10 min (by car). for the environment, it is nice and does not make much noise.
Stayed 1 night in Feb 2018
Response from Hotel Management on 8 Feb 2018
Thanks for statying with us. We looking forward to your feedback and fix it as soon as possible

8/10 Good

Shamsul, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price to stay
Easy to reach after Seremban Toll Plaza.. near shopping complex and others.
Stayed 1 night in Jan 2018
Response from Hotel Management on 1 Feb 2018
Thanks for staying with us.

8/10 Good

Mohd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very comfortable place. Nearby town. Hotel is clean and all the staff very friendly.
Stayed 1 night in Nov 2017
Thanks for staying with us. We looking to serve you the best !!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Thanks for staying with us

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Thanks for staying with us

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Thanks for staying with us

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Thanks for staying with us

8/10 Good

Joshua

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2017
Thanks for staying with us.

4/10 Poor

Yim

Disliked: Cleanliness, staff & service, property conditions & facilities
Not satisfied
Cleanliness is simply.. staffs service not nice and having some problem when check in.. difficult to flush because water is so small!!! Wondering how to poo there if the water is so small to flush?
Stayed 1 night in Aug 2017
Thanks for your feedback sir/madam we will take immediate action on this matter Thanks

6/10 Okay

Rabiatul, Malaysia

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Simple but very comfy
Booked the room at the very last minute and manage to get a King size bed and very huge room! With reasonable price. The hotel is located nearby a few restaurants and a mall. I enjoyed my stay! Thanks.
Huge room with a large bed
Stayed 1 night in Apr 2017
Response from Hotel Management on 22 Aug 2017
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

yy, kl

Liked: Property conditions & facilities
worth the price.
quiet room with a budget rate. worth the price. good for 1 night stay.
Stayed 1 night in Jun 2017
Response from Management on 7 Jul 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
It was okay. Need to improve on its wall maintenance and decorations. Eg: wall paint, leaking stain, towel got stain, no sejadah. Improve on its cleanliness as well.
Stayed 1 night in Jun 2017
Response from Hotel Management on 4 Jul 2017
We will address this directly

10/10 Excellent

Willya

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
the room is small, but very clean and comfortable to stay good services
Stayed 1 night in May 2017
Response from Raj on 14 Jun 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

fizza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a short trip and worth the price. The room is clean and comfort
Response from Raj on 14 Jun 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

ckf, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean & comfortable
Satisfied with amenities for the price paid. No private car park.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
strategic place near to shopping mall. Easy to fine restaurant

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hygiene condition was terrible.
Staff is kind and nice! The hotel and room only "seemed" quite good and clean as you can see in the picture. But blanket and pillow is so dirty. I feel like there are bedbugs. Hygiene condition was terrible.
Stayed 1 night in Oct 2019
Response from Kevin on 15 Oct 2019
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Kevin

8/10 Good

HASMUNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Hotel Management on 18 Jun 2018
Thanks for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Masalah parking. There is no hotel parking. Need to park at paid public parking place