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Reviews of The Lux Hotel & Conference Center, Ascend Hotel Collection

2.5 out of 5
The Lux Hotel & Conference Center, Ascend Hotel Collection
2468 State Route 414, Waterloo, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 29 out of 61 reviews" "
Rating 8 - Good. 20 out of 61 reviews" "
Rating 6 - Okay. 9 out of 61 reviews" "
Rating 4 - Poor. 2 out of 61 reviews" "
Rating 2 - Terrible. 1 out of 61 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff lovely and accommodating. Housekeeping staff as well. Our room the fan didn’t work in bathroom and some small Things needed fixing, but very clean. The hot tub is gone but didn’t say so on site, which was disappointing to my daughter who uses it for her back pain, but wasn’t the end of the world lol. Close to Seneca falls and Geneva all wineries and breweries within 40 mins off both lakes. One thing to be mindful of which is NOT the hotels fault is the landfill next door. Can be smelly but you aren’t hanging outside the hotel much.
Stayed 3 nights in Apr 2024
Response from General Manager on 14 Apr 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for Lodging while visiting the Finger Lakes Region. We are excited to hear that your stay went well. We appreciate your comments and will be using them to further enhance our services and facilities. Once again, thanks for choosing the Lux Hotel and we look forward to serving you again in the future.

8/10 Good

Linda, Reading

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice breakfast. Room very comfortable. Dog friendly. I’ll be back!
Stayed 3 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for Lodging while visiting the Finger Lakes Region. We are excited to hear that your stay went well and we look forward to serving you again in the future.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for Lodging while visiting the Finger Lakes Region. We are excited to hear that your stay went well and we look forward to serving you again in the future.

10/10 Excellent

Jesse

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for Lodging while visiting the Finger Lakes Region. We are excited to hear that your stay went well and we look forward to serving you again in the future.

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Eclipse Day and they ran out of some food items. I'm sure they'll do better next eclipse day.
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent.. I would definitely recommend and stay there again
Stayed 3 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for lodging while visiting the Finger Lakes Region. We appreciate your comments and are excited that your stay went well. Again thank you for choosing the Lux Hotel and we look forward to serving you again in the future.

8/10 Good

Kolten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shower, clean rooms, friendly staff.
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for lodging while visiting the Finger Lakes Region. We appreciate your comments and are excited that your stay went well. Again thank you for choosing the Lux Hotel and we look forward to serving you again in the future.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Del Lago where I was heading for my stay. Great staff and clean room. Outlets 10 minutes away and easy to get to off the interstate.
Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar 2024
Thank you for choosing the Lux Hotel and Conference Center while visiting the Finger Lakes Region. We are excited to hear your stay went well. Your comments are very much appreciated. We look forward to serving you again in the future.

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Waterloo Outlets
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Thank you for choosing the Lux Hotel and Conference Center while visiting the Finger Lakes Region. We are excited to hear your stay went well. Your comments are very much appreciated. We look forward to serving you again in the future.

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren't thrilled with the breakfast but all else was fine.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for lodging while visiting the Finger Lakes Region. We are excited to hear that your stay went well. Your comments about breakfast will be shared with the proper staff members in order to improve our services. We appreciate your business and look forward to serving you again in the future.

10/10 Excellent

CANDICE

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful!
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Mar 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for lodging while visiting the Finger Lakes Region. We are excited to hear that your stay went well and your expectations were met. We appreciate your business and look forward to serving you again in the future.

8/10 Good

TRACEY

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Mar 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for lodging while visiting the Finger Lakes Region. We are excited to hear that your stay went well. We appreciate your comments and will share them with all staff members. We look forward to serving you again in the future.

6/10 Okay

Donna

Travelled with partner
Liked: Cleanliness, staff & service
There is a dump to close to the hotel very weird shaped hotel hallway to long
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay and the issues you may have encountered. We have shared your concerns with the proper staff and management. We hope you will afford us an opportunity of serving you again in a manner better noted for the Lux Hotel and Conference Center. Your satisfaction is important to us as a valued guest.

8/10 Good

Zarian

Enjoyed Stay 🙌
Stayed 2 nights in Feb 2024
Response from General Manager on 29 Feb 2024
Thank you choosing the Lux Hotel and Conference Center as your choice for lodging while visiting the Finger Lakes Region. We are excited to hear that your stay went well and your expectations were met. We appreciate you taking the time to comments about your stay. We look forward to serving you again in the future

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
we enjoyed the property but husband got sick and we had to go home early
Stayed 3 nights in Feb 2024
Response from General Manager on 12 Feb 2024
Thank You for choosing the Lux Hotel and Conference Center as your choice for lodging while visiting the Finger Lakes Region. We are pleased to hear your expectations were met and all went well with your visit. We are sorry to hear of your early departure and hope that all is well with your husband. We look forward to serving you again in the future.

8/10 Good

Dina

Travelled with partner
The room looked dirty around the perimeter. The lounge chair was broken and the room phone did not work.
Stayed 1 night in Feb 2024
Response from General Manager on 7 Feb 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice of lodging while visiting the Finger Lakes region. We are pleased to hear that you enjoyed your stay, and your expectations were met. Your business and comments are very much appreciated, and we look forward to serving you again in the near future.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The front staff was great. The food was good in the onsite restaurant.
Stayed 1 night in Jan 2024
Response from General Manager on 4 Feb 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for lodging. We are excited that you were pleased with your stay and your expectations were met. We appreciate your business and your comments. We look forward to serving you again in the near future.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a night.
Stayed 1 night in Jan 2024
Response from General Manager on 26 Jan 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for lodging. We are excited that your stay went well and your expectations were met.We appreciate your business and look forward to serving you again in the future.

10/10 Excellent

Adrienne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from General Manager on 10 Jan 2024
Thank you for choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Region. We are pleased to hear that your expectations were met and you enjoyed your stay. Your comments will be shared with our team members. We look forward to serving you again in the near future.

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a few what I consider minor issues with our room (126). #1 Close to our room in the hallway, we could hear a very regular beep from the large red fire alarm. We were wondering if this might mean it needed attention. It was a constant beep. #2 In our room by the headboard closest to the window, was an outlet with no cover plate. This posed no problem for my husband and me, but a family with small children could be different. #3 I've always found the hook on the bathroom door to come in very handy. This room's hook had been damaged evidently. The actual hook assembly was still in the bathroom's storage cubicles near the door. These, as I said, are not major problems. The staff treated us very well; were very friendly and helpful. The beds are super comfortable. By the way, the TV remote needs to be within 3 feet of the TV--perhaps the batteries are low. Thank you for giving us the extra night (because of the storm) at a reduced rate. I don't know if this is a standard practice or a courtesy to clients in a snow emergency. Sincerely, June Woods, R.N.
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Thank you for choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Region. We are pleased that you were happy with your stay. We appreciate your comments pointing out a few concerns that needed to be addressed. Your comment will be shared with the proper staff in order to make those corrections. We look forward to serving you again in the near future.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 8 Jan 2024
Thank you for choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Area. We are pleased to hear that your stay went well and your expectations were met. Your comments will be shared with all team members and we look forward to serving you again in the future

10/10 Excellent

Adrienne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from General Manager on 8 Jan 2024
Thank you for choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Area. We are pleased to hear that your expectations were met. We appreciate your comment and look forward to serving you again in the future.

6/10 Okay

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 8 Jan 2024
Thank you for choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Area. Thank you for taking the time t share with us your experiences during your stay. Your comments will be shared with proper team members in order to make needed corrections. We appreciate your comment and look forward to serving you again in the future.

6/10 Okay

Patrick

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
When we packed up in the morning there were ants all over the tile by the bathroom
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Thank you for choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Area. Thank you for taking the time t share with us your experiences during your stay. Your comments will be shared with proper team members in order to make needed corrections. We appreciate your comment and look forward to serving you again in the future.

6/10 Okay

Sungtae

Stayed 1 night in Dec 2023
Response from General Manager on 26 Jan 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for lodging. We are excited that your stay went well and your expectations were met.We appreciate your business and look forward to serving you again in the future.

4/10 Poor

Catherine

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from General Manager on 3 Jan 2024
Thank you for choosing the Lux Hotel Waterloo as your choice for lodging while visiting the Finger Lakes Area.We appreciate you taking the time sharing comments and experiences at our hotel. Your comments will be shared with the proper staff members in order to make needed corrections. We look forward to serving you again in the near future in a manner better noted for the Lux Hotel.

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
There was a lot of trash, cigarette butts and broken things
Stayed 4 nights in Dec 2023
Response from General Manager on 27 Dec 2023
Thank you for choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Region. We appreciate that you took the time sharing your experience of your stay with us. Your comments will be shared with the appropriate team members in order to make the proper corrections and improvements. We look forward to serving you again in the near future.

8/10 Good

Jennifer

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior of the hotel was wonderful (except for the “coffee” - I’m not sure you could really even call it coffee, it was very unpleasant tasting). And although I appreciated the pet-friendly policy, it does require a staff person to pick up after the inconsiderate guests who don’t clean up after their pet (not me). The exterior of the hotel needs a good trash pickup as well. However, the staff were extremely friendly and professional- we really enjoyed our stay!
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec 2023
Thank you for choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Region. We appreciate that you took the time sharing your experience of your stay with us. Your comments will be shared with the appropriate team members in order to make the proper corrections and improvements. We look forward to serving you again in the near future.

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Thank you for choosing the Lux Hotel of Waterloo as your choice for lodging while visiting the Finger Lakes area.We are excited to hear that your expectations were met and all went well with your stay. We appreciate your comment as well as your business and look forward to serving you again in the near future.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 15 Dec 2023
Thank you choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Region. Thank you for taking the time to share your experience at our hotel with us. Your comments will be shared with appropriate staff to make corrections. We look forward to serving you again in the near future.

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great renovations and service The room was super clean and new!
Stayed 1 night in Dec 2023
Response from General Manager on 15 Dec 2023
Thank you choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Region. We are pleased to hear that your expectations were met. We look forward to serving you again in the near future.

6/10 Okay

Janet, West Seneca

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Thank you for choosing the Lux Hotel as your choice of lodging while visiting the Finger Lakes Region. We are please to hear that your expectations were met and all went well with your stay. Your comments will be shared with staff members and we look forward to serving you again in the future.

10/10 Excellent

Jennifer

Stayed 2 nights in Dec 2023
Response from General Manager on 12 Dec 2023
Thank you for choosing the Lux Hotel as your choice of lodging while visiting the Finger Lakes Region. We are please to hear that your expectations were met and all went well with your stay. Your comments will be shared with staff members and we look forward to serving you again in the future.

10/10 Excellent

Crown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 11 Dec 2023
Thank you for choosing the Lux Hotel as your choice of lodging while visiting the Finger Lakes Region. We are please to hear that your expectations were met and all went well with your stay. Your comments will be shared with staff members and we look forward to serving you again in the future.

6/10 Okay

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Thank you for choosing the Lux Hotel as your choice of lodging while visiting the Finger Lakes Region. We are please to hear that your expectations were met and all went well with your stay. Your comments will be shared with staff members and we look forward to serving you again in the future.

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on 11 Dec 2023
Thank you for choosing the Lux Hotel as your choice of lodging while visiting the Finger Lakes Region. We are please to hear that your expectations were met and all went well with your stay. Your comments will be shared with staff members and we look forward to serving you again in the future.

6/10 Okay

Melissa

Travelled with family
Liked: Staff & service, property conditions & facilities
It was great for the price.
Stayed 2 nights in Dec 2023
Response from General Manager on 11 Dec 2023
Thank you for choosing the Lux Hotel as your choice of lodging while visiting the Finger Lakes Region. We are please to hear that your expectations were met and all went well with your stay. Your comments will be shared with staff members and we look forward to serving you again in the future.

10/10 Excellent

Gabriel

Stayed 2 nights in Nov 2023
Response from General Manager on 26 Dec 2023
Thank you for choosing the Lux Hotel of Waterloo as your choice for lodging while visiting the Finger Lakes area.We are excited to hear that your expectations were met and all went well with your stay. We appreciate your comment as well as your business and look forward to serving you again in the near future.

8/10 Good

Makayla

Stayed 2 nights in Nov 2023
Response from General Manager on 17 Dec 2023
Thank you choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Region. We are pleased to hear that your expectations were met. We look forward to serving you again in the near future.

6/10 Okay

Nitin

Stayed 1 night in Nov 2023
Response from General Manager on 12 Dec 2023
Thank you for choosing the Lux Hotel as your choice of lodging while visiting the Finger Lakes Region. We are please to hear that your expectations were met and all went well with your stay. Your comments will be shared with staff members and we look forward to serving you again in the future.

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities
The facility it renovated and the staff is very niice. Not much in terms of restaurants, vut for a quick stop, it was perfect
Stayed 1 night in Nov 2023
Response from General Manager on 4 Dec 2023
Thank you for choosing the Lux Hotel as your choice for Lodging while visiting the Finger Lakes Region. Also thank you for sharing your comments with us about your stay. We are excited to hear that your expectations were met and you were happy with your stay. We look forward to serving you again in the future.

2/10 Terrible

Dylan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was next to an emergency exit and that door must have opened 25 times within a 2 hr window. Unacceptable noise
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
Thank you for choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Region. Thank you for taking the time commenting on your stay with us. Please accept our sincere apologies for any inconveniences caused to you during your stay. Your comments will be shared with the proper staff members in order to make the necessary corrections. We look forward to serving you again in the future in a manner better noted for the Lux Hotel.

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
Thank you for choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Region. Thank you for taking the time commenting on your stay with us. We are pleased to hear that your expectations were met. Your comments will be shared with all staff members and we look forward to serving you again in the future.

10/10 Excellent

Savana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! Room was spacious and clean!
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
Thank you for choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Region. Thank you for taking the time commenting on your stay with us. We are pleased to hear that your expectations were met. Your comments will be shared with all staff members and we look forward to serving you again in the future.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable, clean staff was friendly we had a nice stay at the Lux Hotel.
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
Thank you for choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Region. Thank you for taking the time commenting on your stay with us. We are pleased to hear that your expectations were met. Your comments will be shared with all staff members and we look forward to serving you again in the future.

10/10 Excellent

Daylin

Liked: Property conditions & facilities
Disliked: Cleanliness
Debería n tener mas limpios las habitaciones
Response from General Manager on 7 Feb 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice of lodging while visiting the Finger Lakes region. We are pleased to hear that you enjoyed your stay, and your expectations were met. Your business and comments are very much appreciated, and we look forward to serving you again in the near future.