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Reviews of Hampton Inn Ithaca

2.5 out of 5
Hampton Inn Ithaca
337 Elmira Rd, Ithaca, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 505 out of 1000 reviews" "
Rating 8 - Good. 352 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

DJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was incredible.
Stayed 1 night in Apr 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was plenty of food options in the area. It was also nearby Buttermilk Falls and the pool was nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stay here all of the time however they are doing renovations so it was very noisy and at one point we lost water access due to a leak. I would give it all too scores usually. I wish I had known About the renovations.
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and quiet. Nice staff
Stayed 6 nights in Feb 2024

10/10 Excellent

Andrey

Stayed 1 night in Mar 2024

6/10 Okay

Leo

Stayed 2 nights in Feb 2024

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice and helpful staff. We had an issue with our tv and it was taken care of promptly.
Stayed 1 night in Feb 2024
Response from Stephanie Lyon on 22 Feb 2024
Hello Tara,Thank you for your feedback. Guest service is very important to the Hampton staff and I am pleased to see that they were able to assist you in a prompt and pleasant manner. We are upgrading our televisions in the next few weeks which will be great!We look forward to seeing you again the next time you are in the Ithaca area.

4/10 Poor

Brenda

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The building was under major construction. Loud starting at 8 a.m. even on the weekends.
Stayed 13 nights in Dec 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great job despite renovations underway.
Renovations were being done. The hotel was clean and safe. The staff did a fabulous job.
Stayed 2 nights in Dec 2023
Response from Stephanie Lyon on 22 Feb 2024
Hello Frank,We appreciate you staying with us here at Hampton Inn Ithaca. It is great to hear that you enjoyed your stay and were happy with the associates and the service they provided. We look forward to seeing you again and showing you our newly refreshed spaces!

8/10 Good

Theonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with welcoming staff
Stayed 1 night in Dec 2023

8/10 Good

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

James

Poor sleeping conditions
The hotel room had construction in the room above us so we had no sleep. Water was coming into our room making a mess. We asked for a refund and was denied.
Stayed 1 night in Dec 2023

10/10 Excellent

charles

Stayed 1 night in Nov 2023

6/10 Okay

Patricia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 4 nights in Nov 2023

10/10 Excellent

Mark Anthony

Stayed 2 nights in Nov 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

jahmal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the few night that spent here. The room was clean and up to date. Free and tasty breakfast was inclusive. My Only gripe was that room cleaning was only provided upon request.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to everything
Stayed 1 night in Sep 2023

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean, comfy room, and plenty of breakfast options including eggs. Our only complaint was not enough soundproofing between the room next to us with the shared door.
Stayed 1 night in Oct 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
When we booked our room it was advertised as 2 Queen beds, they were definitely not Queens but we’re double beds, so we ee ended up sleeping in 2 separate beds. A King room wasn’t available so that’s why we opted for a Queen room. I think we should be somewhat compensated for this. The rest of our stay was quite good.
Stayed 3 nights in Oct 2023

8/10 Good

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was very nice. The only thing is, ask for a room opposite the highway. Very busy on a weekday.
Stayed 2 nights in Oct 2023

8/10 Good

marina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checking in was quick and easy. Nice staff.
Stayed 2 nights in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and wonderful breakfast! Highly recommended! Room was great and comfortable bed!😊
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Room comfort
Mids
Breakfast was great, bedding was clean, room had an odd smell to it, bathroom floor was dirty, and the caulking in the shower was growing mold. service was very very slow at check in.
Stayed 4 nights in Sep 2023

10/10 Excellent

DARYL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WAS CLOSE TO EVERYTHING
Stayed 4 nights in Sep 2023

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The stay was good. Had some minor issues. No shampoo bottle in the bathroom. Cable tv box didn’t work properly. Free coffee was weak. Overall: Room was clean and comfortable. Free breakfast was good. Staff was friendly and helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Brian

Stayed 1 night in Sep 2023

10/10 Excellent

Brigite

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and informative staff
Stayed 2 nights in Sep 2023

10/10 Excellent

Diane

Stayed 1 night in Sep 2023

8/10 Good

Chad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location and parking
Stayed 1 night in Sep 2023

8/10 Good

Danny

Stayed 1 night in Sep 2023

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: nice size room. Place to put luggage. Grab bar in tub. Good water pressure. Nice breakfast. Big sink area. Cons: tv remote wouldn’t change channels. They sent maintenance up, and she looked things over and went and got new remote. She thought she fixed it, but same problem. We just turned tv off. She was very nice as was all the staff. Desk light wouldn’t work. Maybe switch. Reported both at check out. Hotel is nice, besides those inconveniences, which unfortunately were important to us.
Stayed 1 night in Sep 2023

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprised we would have to ask for housekeeping service if staying more than one night.
Stayed 1 night in Sep 2023

6/10 Okay

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly
Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and very clean! Expedia caused confusion at checking in Will avoid using them next time!
Stayed 2 nights in Aug 2023

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and helpful staff
Stayed 1 night in Aug 2023

6/10 Okay

Hank, Goshen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mold in the shower, cracks in the ceiling. Whole facility looked dated.
Stayed 2 nights in Aug 2023

2/10 Terrible

Julie

Travelled with family
Disliked: Property conditions & facilities
We checked in a little early but did not go up to the room as we were participating in move in day at Ithaca College. We paid a premium to stay on move in night. Double the price of an average 1 night stay. Arriving back at the hotel at 8:30pm we saw a bunch of men in the corner lot playing loud music. As a family with a child we felt uncomfortable getting out of our car. The music was blaring loud. We went up to the room and asked the front desk if they could assist. We were exhausted and had to listen to the music for a good 20 minutes before it stopped. We will not be returning.
Stayed 1 night in Aug 2023

6/10 Okay

Nam

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
In the small town Ithaca, the Hampton Inn charged $350 per night, which was the highest price that I paid for all Hampton Inns that I used in the past. I understand that the price can be high or low, depending on the time and location. But, the facility and service that they provided is $100 per night. So definitely not happy with the stay.

6/10 Okay

Cecil

Travelled with partner
Too noisy
Stayed 1 night in Aug 2023

10/10 Excellent

Jeanmarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people treated you like they were happy you were there to stay. My son has a service dog, they were very accommodating. Rooms, lobby, parking lot were clean and well lit.
Stayed 1 night in Aug 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff! Hotel was close to downtown and good access to Cornell. Only disappointment was ran out of eggs potatoes early on first day at breakfast. Otherwise, good stay!
Stayed 2 nights in Aug 2023

8/10 Good

Gary

Stayed 2 nights in Aug 2023

6/10 Okay

Niodita, Omaha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Usual generic hotel

8/10 Good

Artis

Liked: Cleanliness, staff & service, property conditions & facilities
There was issues with stocking Breakfast items.
Stayed 2 nights in Aug 2023

8/10 Good

Kevin

Travelled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Jul 2023