Front of property – evening/night

Reviews of Mercure Le Havre Centre Bassin du Commerce

4 out of 5
Mercure Le Havre Centre Bassin du Commerce
Chaussee Georges Pompidou, Le Havre, Seine-Maritime

Reviews

8.4

Very good

Rating 10 - Excellent. 127 out of 313 reviews" "
Rating 8 - Good. 132 out of 313 reviews" "
Rating 6 - Okay. 36 out of 313 reviews" "
Rating 4 - Poor. 10 out of 313 reviews" "
Rating 2 - Terrible. 8 out of 313 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nader, Riyadh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bel Hotel, équipe attentive et professionnelle. on a envie de revisiter Le Havre juste pour dormir dans cet Hotel. Merci
Stayed 1 night in Feb 2024
Response from Audrey - Service réception on 12 Feb 2024
Cher client, merci pour note parfaite :) La satisfaction de nos clients ainsi que l'accueil est notre priorité, nous sommes heureux que vous l'ayez remarquer.Excellente journée et au plaisir de vous revoir prochainement :)

6/10 Okay

Vlad, Brooklyn

Liked: Staff & service, amenities
The room was too small even without a standard furniture like a desk and a closet. A little ran sowm 3* hotel
Stayed 2 nights in Sep 2023
Response from Laëtitia - Accomodation Manager on 26 Sept 2023
Dear guest,Thanks for your feedback. We have bigger rooms which are Privilege rooms. For a next stay, you can call us directly to book this kind of room.Have a lovely day,Best regards,

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I left my jacket in bar b4 i went out,arrived back and the staff had put in my room for me .nice people x
Stayed 1 night in Sep 2023
Response from Laëtitia - Accomodation Manager on 25 Sept 2023
Dear guest,Thanks for your reply. We hope welcoming you for a next stay in Le Havre. Have a nice day,Best regards,

8/10 Good

William, Bracknell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable room. Only quibble with Bathroom was flooding of floor caused by blocked shower drain but this was fixed after we reported it. The bar was great.
Stayed 2 nights in Sep 2023
Response from Laëtitia - Accomodation manager on 20 Sept 2023
Dear guest,Thanks for your feedback.Have a lovely day,Best regards,

8/10 Good

Lay Hong Eunice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 6 nights in Aug 2023
Response from Laëtitia - Accomodation manager on 20 Sept 2023
Dear guest,Thanks for your feedback.Have a lovely day,Best regards,

2/10 Terrible

James

Disliked: Staff & service, property conditions & facilities
Poor hotel, poor food, poor location
Stayed 2 nights in Aug 2023
Response from Laëtitia - Accomodation manager on 20 Sept 2023
Dear guest,We are really sorry you had a bad experience in our hotel. Our apologizes for the problems you had.Have a lovely day.Best regards,

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Laëtitia Salaün - Responsable Hébergement on 11 Aug 2023
Cher client,Merci pour votre excellente note.Très belle journée.Sincèrement,

10/10 Excellent

Simon

Stayed 2 nights in Jul 2023
Response from Laëtitia Salaün - Responsable Hébergement on 11 Aug 2023
Cher client,Merci pour votre excellente note.Très belle journée.Sincèrement,

10/10 Excellent

Simon

Stayed 3 nights in Jul 2023
Response from Laëtitia Salaün - Responsable Hébergement on 11 Aug 2023
Cher client,Merci pour votre excellente note.Très belle journée.Sincèrement,

10/10 Excellent

Simon

Stayed 1 night in Jul 2023
Response from Elisa - Service réception on 29 Jul 2023
Cher Simon, merci pour cette superbe note! Au plaisir de vous revoir prochainement. Cordialement,

2/10 Terrible

Christopher

Stayed 1 night in Jun 2023
Response from Laëtitia Salaün - Responsable Hébergement on 27 Jun 2023
Cher client,Merci pour votre notation.Bonne journée.Cordialement,

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Working at the port
Reception staff were great. I opted for the charity scheme, so instead of daily room servicing, the money was donated to charity.
Stayed 6 nights in May 2023
Response from Laëtitia - Front Office Manager on 23 May 2023
Dear David,Thanks for your feedback after your stay in our hotel. We are happy you enjoyed it and we will be glad to welcoming you as soon as possible.Have a lovely day,Best regards,

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Racing 92 v Leinstrer
The stay was very enjoyable and the hotel was excellent, the staff were very friendly. I was there for the Leinster v Racing 92 game. The hotel was a very good location for the stadium. I would stay here again.
Stayed 2 nights in Dec 2022
Response from Laëtitia Salaün - Chef de Réception on 20 Dec 2022
Dear Tony,It is a pleasure to read your feedback. We are very happy you enjoyed your stay with us. We hope welcoming you for a next stay in Le Havre.Have a lovely day,Best regards,

8/10 Good

Bo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in Jun 2022
Response from Laëtitia Salaün - Chef de Réception on 8 Jul 2022
Cher client, Merci pour votre notation. Au plaisir de vous accueillir à nouveau prochainement. Cordialement,

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Room was fine. Gave us the option to have a donation made to a children’s charity in lieu of room cleaning, which we liked. Bathroom towels are lame. Overall a nice stay
Stayed 2 nights in Jun 2022
Response from Laëtitia Salaün - Front Office Manager on 30 Jun 2022
Dear John, Thanks for your feedback and thanks for the children. We hope welcoming you for a next stay in Le Havre. Best regards,

8/10 Good

David

Stayed 5 nights in Feb 2022
Response from Laëtitia Salaün - Chef de Réception on 25 Feb 2022
Cher client, Merci pour votre note. Au plaisir de vous revoir prochainement. Cordialement,

10/10 Excellent

Gale, SOUTHAMPTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still a great place to stay!
Stayed 2 nights in Oct 2021
Response from Laëtitia Salaün - Front Office Manager on 15 Nov 2021
Dear guest, Thank you for your feedback after your stay in our hotel. We are glad to see that you enjoyed your stay with us. I hope to welcome you soon. Sincerly yours,

4/10 Poor

Xiang

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Clearly, this hotel is overrated as a 4-star hotel. It has: no desk in the room, no single glass cup in the room, an elevator about one meter by one meter, a breakfast offering we decided not to take (others have commented on this)
Stayed 1 night in Aug 2021
Response from Orianne - Front office department on 17 Oct 2021
Dear guest, thank you for chosing our hotel and taking some time to share your impressions. We are sorry to read that it didn't fully satisfy your expectations and know that your remarks are taken in account in order to improve the enjoyment of our customers. We hope to see you again in the Accor hotel group ! Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Clara - Service Réception on 15 Aug 2021
Merci de votre parfaite notation !

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Laëtitia Salaün - Chef de Réception on 25 Dec 2020
Bonjour, Merci pour votre excellente note. Au plaisir de vous revoir très prochainement au Havre. Très bonne journée. Cordialement,

8/10 Good

Gayanee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
on service et belle vue
C’était un très bon séjour et le petit déjeuner était délicieux. Cependant, la ventilation était entièrement scotchée close et ne fonctionnait pas correctement, nous avons eu un peu chaud, même en enlevant le scotch.
Stayed 2 nights in Sep 2020

8/10 Good

kahoru

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2020

10/10 Excellent

Cresta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would recommend this for families
Clean, basic and big rooms. I would recommend the hotel. It was bad weather when we were there but it didn't dampen our stay.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 1 night in Jul 2020

6/10 Okay

Chiu Yui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very very poor breakfast, better than nothing only.
Stayed 3 nights in Jul 2020
Response from Laëtitia Salaün - Front Office Manager on 18 Aug 2020
Good morning, Sorry that you didn't enjoy the breakfast. We have a buffet with many things (hot food, cold, croissants, drinks...). I don't understand why. I wish you a nice day. Best regards.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Laëtitia Salaün - Chef de Réception on 18 Aug 2020
Bonjour, Merci pour votre excellente note !!! Au plaisir de vous revoir prochainement. Bien cordialement,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for business
The reception and food are amazing. Nothing to complaint. Only thing is to get to the car park, there will be a unroof path. If it is raining, you will get slightly wet.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The location was great. Good restaurants and shopping close by.
Stayed 3 nights in Feb 2020
Response from Laëtitia Salaün - Front Office Manager on 29 Feb 2020
Hello, Thank you for your feedback after your stay. We are glad to see you enjoyed the location. Have a nice day. Best regards,

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Laëtitia Salaün - Chef de Réception on 7 Feb 2020
Bonjour, Merci pour votre notation suite à votre séjour. Au plaisir de vous revoir prochainement. Bien cordialement, Laëtitia Salaün

8/10 Good

Guy

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Laëtitia Salaün - Chef de Réception on 2 Oct 2019
Bonjour, Merci pour votre excellente note. Au plaisir de vous revoir. Bien cordialement.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to go to sightseeing places. You can walk around in the city. Friendly staff
Stayed 1 night in Aug 2019
Response from Laëtitia Salaün - Front Office Manager on 30 Sept 2019
Hello, Thank you for your reply. We are glad to see you enjoyed your stay. We hope we will welcome you again for a next stay. Best regards.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Laëtitia Salaün - Chef de Réception on 2 Oct 2019
Bonjour, Merci pour votre très bonne note. Au plaisir de vous revoir prochainement. Bien cordialement,

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to ferry terminal.
Ideal location to stay ahead of catching the early morning ferry. However, if your car is over 1.8m you cannot use the underground parking. Brunch excellent value. Good selection of food for evening meal.
Stayed 1 night in Aug 2019
Response from Laëtitia Salaün - Front Office Manager on 30 Aug 2019
Hello, Thank you for your good rating and your good comments. We hope to welcome you again for a future stay in Le Havre. Best regards.

8/10 Good

Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay!
Stayed 1 night in Aug 2019
Response from Laëtitia Salaün - Front Office Manager on 30 Aug 2019
Hello, Thank you for your feedback. We hope to welcome you again during a future stay in Le Havre. Best regards.

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
Great location
Stayed 1 night in Jul 2019
Response from Laëtitia Salaün - Front Office Manager on 30 Aug 2019
Hello, Thank you for your good rating. See you soon. Best regards.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Positive things
This hotel has 3 advantages over many French hotels: 1) larger than average room size, 2) Air Conditioning, 3) Good position in relation to shops, bars, transport (e.g. tram to beach) but also easy walk (10 minutes?) from the ferry to/from Portsmouth. Will stay there again next time
Stayed 3 nights in Jul 2019
Response from Laëtitia Salaün - Front Office Manager on 30 Aug 2019
Hello, Thank you for your good comments. We hope to welcome you again during a future stay in Le Havre. Best regards.

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable rest stop
This was a positive experience. Our rom was spacious with a comfortable bed, a coffeemaker and hot water kettle. Furnishings were a little dated but clean. Very good two nights before our cruise. The room staff were very efficient. We were less happy with finding where to book in - a lovely young lady on a chair near the bar. Similarly in asking for directions - find the person somewhere in the bar. The bar was not so busy, nor the restaurant that a proper reception/concierge wouldn’t be an improvement.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
need more english speaking people there to help with local attractions and tours
Stayed 1 night in May 2019

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable stay
We stayed here for a couple nights and found it to be a nice comfortable stay. The room was spacious and staff were friendly and willing to help in anyway. It’s located well within walking distance of the city centre. We would happily stay here again. Wifi for the most was great just the odd pause here and there.
Stayed 2 nights in Apr 2019

6/10 Okay

Natasha

Liked: Cleanliness, staff & service
Nice hotel, perfect for short stay however not 4*
Do not really understand the 4* rating. The hotel is nice, however in need of some modernisation in areas such as the bathroom. The check in and out process was extremely slow, with only 1 person available resulting in large queues. As there is no formal reception area this meant that you were queuing in the way of the games area mixed with the bar and seating area. Not ideal. The hotel is very clean and is suitable for a short stay.
Stayed 1 night in Mar 2019

8/10 Good

Marco

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable. Good position
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Poor service, bad attitude and they chsrged me the incorrect room rate.
Stayed 4 nights in Oct 2018

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Car park very badly sign posted. No lift from car park to hotel. Had to carry suit cases up a narrow staircase.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Good service good position
Amazing
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view
Good stay.. good view from the room, centrally located.
Stayed 1 night in May 2018

8/10 Good

Bob, SF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Between Honfleur and Etretat
Le Havre is a perfect stopover between the Seine and the villages along The Channel. And the Mercure is a good choice to spend a night. Restaurants (many) are good and within walking distance. The marketplace is, as well. Parking on the street was metered but plentiful and not expensive. The room was very large. CNN and BBC News on TV, as well as free WIFI.

8/10 Good

RENE

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Audrey - Service réception on 16 Jan 2024
Cher client, merci pour cette belle note :) La satisfaction de nos clients ainsi que l'accueil est notre priorité, nous sommes heureux que vous l'ayez remarquer. Nous serons heureux de vous revoir. Excellente journée,

10/10 Excellent

Joerg

Stayed 1 night in Sep 2023
Response from Laëtitia - Responsable Hébergement on 20 Sept 2023
Cher client,Merci pour votre excellente note.Très belle journée.Sincèrement,