Chaussee Georges Pompidou, Le Havre, Seine-Maritime
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Très bel Hotel, équipe attentive et professionnelle.
on a envie de revisiter Le Havre juste pour dormir dans cet Hotel. Merci
Nader
Stayed 1 night in Feb 2024
Response from Audrey - Service réception on 12 Feb 2024
Cher client, merci pour note parfaite :) La satisfaction de nos clients ainsi que l'accueil est notre priorité, nous sommes heureux que vous l'ayez remarquer.Excellente journée et au plaisir de vous revoir prochainement :)
6/10 Okay
Vlad, Brooklyn
23 Sept 2023
Liked: Staff & service, amenities
The room was too small even without a standard furniture like a desk and a closet. A little ran sowm 3* hotel
Vlad
Stayed 2 nights in Sep 2023
Response from Laëtitia - Accomodation Manager on 26 Sept 2023
Dear guest,Thanks for your feedback. We have bigger rooms which are Privilege rooms. For a next stay, you can call us directly to book this kind of room.Have a lovely day,Best regards,
Nice comfortable room. Only quibble with Bathroom was flooding of floor caused by blocked shower drain but this was fixed after we reported it. The bar was great.
William
Stayed 2 nights in Sep 2023
Response from Laëtitia - Accomodation manager on 20 Sept 2023
Dear guest,Thanks for your feedback.Have a lovely day,Best regards,
Reception staff were great.
I opted for the charity scheme, so instead of daily room servicing, the money was donated to charity.
David
Stayed 6 nights in May 2023
Response from Laëtitia - Front Office Manager on 23 May 2023
Dear David,Thanks for your feedback after your stay in our hotel. We are happy you enjoyed it and we will be glad to welcoming you as soon as possible.Have a lovely day,Best regards,
The stay was very enjoyable and the hotel was excellent, the staff were very friendly. I was there for the Leinster v Racing 92 game. The hotel was a very good location for the stadium. I would stay here again.
Tony
Stayed 2 nights in Dec 2022
Response from Laëtitia Salaün - Chef de Réception on 20 Dec 2022
Dear Tony,It is a pleasure to read your feedback. We are very happy you enjoyed your stay with us. We hope welcoming you for a next stay in Le Havre.Have a lovely day,Best regards,
Nice location. Room was fine. Gave us the option to have a donation made to a children’s charity in lieu of room cleaning, which we liked. Bathroom towels are lame. Overall a nice stay
John
Stayed 2 nights in Jun 2022
Response from Laëtitia Salaün - Front Office Manager on 30 Jun 2022
Dear John,
Thanks for your feedback and thanks for the children. We hope welcoming you for a next stay in Le Havre.
Best regards,
8/10 Good
David
20 Feb 2022
David
Stayed 5 nights in Feb 2022
Response from Laëtitia Salaün - Chef de Réception on 25 Feb 2022
Cher client,
Merci pour votre note.
Au plaisir de vous revoir prochainement.
Cordialement,
Response from Laëtitia Salaün - Front Office Manager on 15 Nov 2021
Dear guest,
Thank you for your feedback after your stay in our hotel.
We are glad to see that you enjoyed your stay with us.
I hope to welcome you soon.
Sincerly yours,
Clearly, this hotel is overrated as a 4-star hotel. It has:
no desk in the room,
no single glass cup in the room,
an elevator about one meter by one meter,
a breakfast offering we decided not to take (others have commented on this)
Xiang
Stayed 1 night in Aug 2021
Response from Orianne - Front office department on 17 Oct 2021
Dear guest, thank you for chosing our hotel and taking some time to share your impressions. We are sorry to read that it didn't fully satisfy your expectations and know that your remarks are taken in account in order to improve the enjoyment of our customers. We hope to see you again in the Accor hotel group ! Sincerely,
C’était un très bon séjour et le petit déjeuner était délicieux. Cependant, la ventilation était entièrement scotchée close et ne fonctionnait pas correctement, nous avons eu un peu chaud, même en enlevant le scotch.
Very very very poor breakfast, better than nothing only.
Chiu Yui
Stayed 3 nights in Jul 2020
Response from Laëtitia Salaün - Front Office Manager on 18 Aug 2020
Good morning,
Sorry that you didn't enjoy the breakfast. We have a buffet with many things (hot food, cold, croissants, drinks...). I don't understand why. I wish you a nice day.
Best regards.
The reception and food are amazing. Nothing to complaint. Only thing is to get to the car park, there will be a unroof path. If it is raining, you will get slightly wet.
Ideal location to stay ahead of catching the early morning ferry. However, if your car is over 1.8m you cannot use the underground parking.
Brunch excellent value. Good selection of food for evening meal.
steve
Stayed 1 night in Aug 2019
Response from Laëtitia Salaün - Front Office Manager on 30 Aug 2019
Hello,
Thank you for your good rating and your good comments.
We hope to welcome you again for a future stay in Le Havre.
Best regards.
This hotel has 3 advantages over many French hotels: 1) larger than average room size, 2) Air Conditioning, 3) Good position in relation to shops, bars, transport (e.g. tram to beach) but also easy walk (10 minutes?) from the ferry to/from Portsmouth. Will stay there again next time
Verified traveller
Stayed 3 nights in Jul 2019
Response from Laëtitia Salaün - Front Office Manager on 30 Aug 2019
Hello,
Thank you for your good comments. We hope to welcome you again during a future stay in Le Havre.
Best regards.
This was a positive experience. Our rom was spacious with a comfortable bed, a coffeemaker and hot water kettle. Furnishings were a little dated but clean. Very good two nights before our cruise. The room staff were very efficient.
We were less happy with finding where to book in - a lovely young lady on a chair near the bar. Similarly in asking for directions - find the person somewhere in the bar. The bar was not so busy, nor the restaurant that a proper reception/concierge wouldn’t be an improvement.
We stayed here for a couple nights and found it to be a nice comfortable stay. The room was spacious and staff were friendly and willing to help in anyway. It’s located well within walking distance of the city centre. We would happily stay here again. Wifi for the most was great just the odd pause here and there.
Dave
Stayed 2 nights in Apr 2019
6/10 Okay
Natasha
1 Apr 2019
Liked: Cleanliness, staff & service
Nice hotel, perfect for short stay however not 4*
Do not really understand the 4* rating. The hotel is nice, however in need of some modernisation in areas such as the bathroom. The check in and out process was extremely slow, with only 1 person available resulting in large queues. As there is no formal reception area this meant that you were queuing in the way of the games area mixed with the bar and seating area. Not ideal. The hotel is very clean and is suitable for a short stay.
Le Havre is a perfect stopover between the Seine and the villages along The Channel. And the Mercure is a good choice to spend a night. Restaurants (many) are good and within walking distance. The marketplace is, as well. Parking on the street was metered but plentiful and not expensive. The room was very large. CNN and BBC News on TV, as well as free WIFI.
Bob
8/10 Good
RENE
19 Dec 2023
Liked: Cleanliness, staff & service
RENE
Stayed 2 nights in Dec 2023
Response from Audrey - Service réception on 16 Jan 2024
Cher client, merci pour cette belle note :) La satisfaction de nos clients ainsi que l'accueil est notre priorité, nous sommes heureux que vous l'ayez remarquer. Nous serons heureux de vous revoir. Excellente journée,
10/10 Excellent
Joerg
8 Sept 2023
Joerg
Stayed 1 night in Sep 2023
Response from Laëtitia - Responsable Hébergement on 20 Sept 2023
Cher client,Merci pour votre excellente note.Très belle journée.Sincèrement,