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Reviews of Campanile Rouen Sud - Zénith - Parc Expo

3 out of 5
Campanile Rouen Sud - Zénith - Parc Expo
Rue de la Mare Sansoure, Saint-Etienne-du-Rouvray, Seine-Maritime

Reviews

7.8

Good

Rating 10 - Excellent. 106 out of 402 reviews" "
Rating 8 - Good. 193 out of 402 reviews" "
Rating 6 - Okay. 63 out of 402 reviews" "
Rating 4 - Poor. 33 out of 402 reviews" "
Rating 2 - Terrible. 7 out of 402 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had interrupted sleep from 1.50 am for about 2 hours with couple shouting and giggling. Highlighting the sound insulation is inadequate. It was like they were in the room with us . We had an early start and long journey the next day . So we weren’t very rested . Such a shame that people have no consideration for other patrons . When hardly anyone in hotel why put people in adjoining rooms ?
Stayed 1 night in Mar 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Friendly but tired
Staff were delightful. Hotel is motel-style and very tired.
Stayed 1 night in Dec 2023

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Phoebe.F on 23 Nov 2023
Bonjour, Merci pour cette très belle note ! Espérant vous revoir très vite dans notre établissement. Bien cordialement

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Phoebe.F on 23 Nov 2023
Bonjour, Merci pour cette très belle note ! Espérant vous revoir très vite dans notre établissement. Bien cordialement

4/10 Poor

Melanie

Travelled with partner
Disliked: Property conditions & facilities
The property is very tired and needs general maintenance and painting . The rooms are ok
Stayed 1 night in Aug 2023
Response from Déborah on 7 Dec 2023
Good morning,We are delighted to see that you took the time to leave us a comment.We appreciate your feedback and are sorry to learn that our property does not fully meet your maintenance expectations. We take your feedback very seriously and are committed to improving our customers' experience.We have noted your comments regarding the need for general maintenance and painting, and we are actively working to address these concerns. Your satisfaction is our priority, and we want to ensure that every aspect of your stay meets your expectations.We are delighted to know that you found the rooms satisfactory. However, we want our entire property to meet your expectations. Your feedback is a valuable way for us to identify areas that need improvement, and we appreciate your contribution.We hope to have the opportunity to welcome you again in the future, in order to offer you an experience that will exceed your expectations. Thank you for informing us of your concerns, and we assure you that steps are being taken to improve the overall quality of our establishment

8/10 Good

Melanie

Stayed 1 night in Aug 2023
Response from Déborah on 7 Dec 2023
Bonjour, Merci pour votre agréable note. Nous sommes heureux de voir que votre séjour fut à la hauteur de vos attentes. Nous espérons vous revoir très prochainement. Bien cordialement La réception

10/10 Excellent

Melanie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was great that our dogs are welcome . There was a garden just outside our door for their comfort breaks . The staff were friendly and helpful . We will definitely be going back on our next trip
Stayed 1 night in Jun 2023
Response from Phoebe.F on 27 Jun 2023
Hello, Thank you for your wonderful comment. We are happy to see that you had a pleasant stay in our establishment. Hoping to see you soonYours sincerelyPhoebe.F

6/10 Okay

Malcolm

Stayed 1 night in Apr 2023
Response from Phoebe.F on 18 Apr 2023
Bonjour , Merci pour votre commentaire. Espérant vous revoir bientôt Cordialement

8/10 Good

BERNARD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Phoebe.F on 31 May 2023
Bonjour Chantal , Merci pour votre très belle note. Espérant vous revoir très vite Bien cordialement

10/10 Excellent

Kelly

Stayed 1 night in Jun 2022
Response from Phoebe.F on 31 May 2023
Bonjour , Merci pour votre belle note. Espérant vous revoir très vite Bien cordialement

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stay somewhere else.
This hotel is very dated. The doors do not lock properly and made us feel very unsafe with lots of men standing around their doors smoking. In fact, someone even walked into our room at 9am!! All rooms open onto the outside, no safe communal area. The pillows are tiny and bar prices high.
Stayed 1 night in Apr 2022
Response from Laura D. on 23 Apr 2022
Dear Guest, Please accept our apologies for your stay in our establishment. We really do our best to make our guests feel comfortable. For your information, no one can enter your room, only you have the keys. Perhaps the floor employee entered without knowing that you were still inside. You have a small sign to hang on your door so that you are not disturbed while you are there. As far as the corridors are concerned, the Campanile chain represents a motel type establishment which is very different from other hotels you may have known, and very characteristic of this brand. We hope that you will give us a second chance to test our services again. We look forward to seeing you again. Best regard, Laura D. (the receptionnist)

10/10 Excellent

Louis

Liked: Amenities, property conditions & facilities
Staff very friendly
Stayed 2 nights in Apr 2022
Response from Phoebe.F on 31 May 2023
Bonjour Merci pour votre très belle note. Espérant vous revoir très vite Bien cordialement

8/10 Good

Ewan

Stayed 3 nights in May 2021
Response from Laura D. on 30 May 2021
Cher client, Un grand merci pour la note que vous avez attribué à notre établissement. Au plaisir de vous accueillir à nouveau Cordialement, La Réception

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent quiet comfortable. Helpful staff
Stayed 1 night in Nov 2020
Response from Laura D. on 27 Nov 2020
Dear Guest, Many thanks for the rating and the appreciation you have left for your stay in our establishment. It will be a pleasure to welcome you again next time. In the meantime, take care and see you soon at Campanile Rouen Sud Parc Expo. Best Regards,

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Under the circumstances of Covid-19 the stay we had was very good and the price was reasonable even though the price of breakfast was a little high for the choice of food.
Stayed 1 night in Jun 2020
Response from Laura D. on 3 Jul 2020
Dear Guest, A big thank you for your positive comment as well as the very good rating you gave to our establishment. We are happy to see that you had a good stay overall despite the current conditions. Despite the meal tray of your breakfast and given the price, you can request the quantities you want. We hope to welcome you again in better conditions. Kinds Regards, Laura D - Receptionnist

8/10 Good

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
It was a very nice, business type hotel. The onsite restaurant was good, the rooms were clean, it was in a nice, safe area.
Stayed 5 nights in Feb 2020
Response from Valentine on 18 Mar 2020
Dear Guest, Thank you very much for your note ! Best regards, Valentine T. La réception

8/10 Good

viviane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
December 2019
Lovely location, peace and quiet. The room was a fair size and clean. Reception were always helpful. Room was nice and warm. No wifi connection at all ! and even though the room cleaners were friendly and kind, they kept on asking if they could clean the room. Could not take advantage of breakfast as it costs 10.90€ per person which is quiet expensive. Overall stay was good.
Stayed 3 nights in Dec 2019
Response from Laura D. on 6 Jan 2020
Dear guest, Thank you for your flattering comment about our establishment. We do our utmost to obtain the satisfaction of our customers and with such a positive memory as this one, it is a great reward for us. We are sincerely sorry that you were not able to benefit from wifi at the hotel, we have encountered some difficulties lately. We quickly remedied this by calling a technician. As for breakfast, the rate is due to the fact that we offer a wide choice for all tastes: a wide range of drinks including coffee made from roasted beans as well as hot chocolate from a chocolate maker, all our pastries are baked on site every morning, we also provide savoury products as well as fresh and dried fruit. It will be a pleasure to welcome you at our place and to (re)test once again our services. In the meantime, the whole team wishes you an excellent year 2020. Kinds regards, Laura D.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Valentine T. on 21 Nov 2019
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Cordialement, Valentine T.

8/10 Good

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Laura D. on 28 Jun 2020
Cher client, Nous vous remercions pour la note que vous avez attribué à notre établissement, nous sommes heureux de voir que celui-ci vous a satisfait. En espérant avoir l'occasion de vous accueillir une prochaine fois. Cordialement, Laura D.

4/10 Poor

Janine

Liked: Cleanliness, property conditions & facilities
Expensive one night stay
For a room which cost 170 euros, it was no bigger than one at Ibis Budget, no towels had to ask for them, no facilities to heat food, no hairdryer, air con not very good. We were told the room had just been redecorated, yes it looked nice but for the price there should have been alot more items available, a pool was available but not really applicable for a one night stay. Would not be returing
Stayed 1 night in Aug 2019
Response from Laura D. on 28 Jun 2020
Dear Guest, I want to thank you for this comment. Despite this, we are amazed at the price indicated because our prices are around 100 €. I invite you to find our best rates on our CAMPANILE.FR site or also download our LOUVRE HOTELS GROUP application to benefit from the best offers. Yours, Laura D.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The usual no frills green coloured stop over. Been before and will again
Stayed 1 night in Aug 2019
Response from Clémence C on 12 Aug 2019
Dear customer, thanks for your comment! We look forward to your return. See you soon in our Campanile. Best regards, Clémence C

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Emilie L on 17 Jul 2019
Bonjour, Merci beaucoup pour cette note très positive, nous vous remercions d'avoir pris le temps de nous noter. En espérant avoir le plaisir de vous accueillir de nouveau dans notre hôtel.

8/10 Good

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Break the journey at Rouen
Hotel was busy so had to wait for a while for dinner to be served. I should say that this was unusual from our past experience. Brilliant choice in buffet desserts makes up for any disenchantment elsewhere.
Stayed 1 night in Jun 2019
Response from Emilie L on 20 Jun 2019
Hello Thank you very much for your opinion, we are happy that you enjoyed your stay. Hoping to welcome you back to our hotel.

8/10 Good

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay on journey.
Good for our overnight stay. Parking secure. Food good with wide choice - beware of dessert buffet, very tempting! Room acceptable standard.
Stayed 1 night in Jun 2019
Response from Laura D. on 12 Jun 2019
Dear customer, thank you for your comment! This makes us all the more happy that your stay was as you wished. Indeed, the dessert buffet is for gourmets but we know that there is always a place for it! See you soon at Campanile. Laura D.

10/10 Excellent

Tarah, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. The restaurant was delicious. Great food and service. Would stay here again.
Stayed 1 night in Feb 2019
Response from Laura on 3 Apr 2019
Dear customer, we sincerely thank you for the positive comment about our hotel-restaurant. We hope to have the pleasure of welcoming you back to our beautiful Normandy region! Sincerely, Laura D.

8/10 Good

David, Scunthorpe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel but not so easy to find - needs better signage
Stayed 1 night in Nov 2018

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased we found a good overnight stay hotel.
Really good hotel if you're wanting a good quality budget overnight stay on a long journey. We will be happily staying over again on other occasions as we travel this route 5 times a year. Very good price - breakfast is very good as well.
Stayed 1 night in Oct 2018

8/10 Good

Pauline

Liked: Cleanliness, staff & service, room comfort
Clean, comfortable, quiet. Perfect overnight stay
Very quiet area of Rouen. Clean, comfortable room, restaurant on site and excellent breakfast. Perfect for our overnight stay
Stayed 1 night in Sep 2018

8/10 Good

L, Bridgend, Wales

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here several times before, it's in a lovely quiet location surrounded by trees but near to main road access. The rooms have been 'modernised' since our last visit but the hotel exterior is the same. We were actually put into a disabled access room, no problem with that actually. The main issue was that the bathroom was a wet room, I guess they are all like this now. A nice modern idea but all we seemed to do was wander around the rest of the bathroom floor post shower getting it even wetter & it took hours to dry! The taps are now sensor operated & as others I've used in the UK, pretty useless. Bed was surprisingly comfortable enough despite it seeming to be to hard. Nonetheless, we would stay here again.
Stayed 1 night in Jun 2018
Response from Maureen on 27 Jun 2018
Thank you very much for your comment about your stay and we hope to see you again very soon. Best regards,

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you are on the road, this is it.
Clean comfortable bed for a good repairing sleep. A refreshing shower in a b room that has all you need. A breakfast with great coffee , fresh finch bread, ham , cheese and pastries . If this is what you are looking for this is what you will get for a great price.
Stayed 1 night in Jan 2018

8/10 Good

Severina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Maureen on 8 Jan 2018
Cher client, Nous vous remercions pour votre note concernant votre séjour. Cordialement,

10/10 Excellent

Lester, Tondu, Bridgend

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Campanile Rouen Expo
Have stayed here before, again on our way back home. Set in a very quiet location surrounded by trees but with good, quick transport links. Room typical of Campanile style, nice big comfy bed in fairly big room, desk area with T & C facilities. Nice bathroom area, clean and functional in good order with double overhead shower facility. Adequate space for storage of clothing etc. Plenty of parking available. We stayed on a Sunday night so there is no 'chef' on, however there is a buffet available and we rather enjoyed our simple 3 course meal! Restaurant area very clean & welcoming and the single member of staff we met was quite polite & helpful. Would highly recommend and would definitely stay here again if available.
Stayed 1 night in Jun 2017

6/10 Okay

artdeconerd, Canberra

Disliked: Property conditions & facilities, room comfort
Budget hotel but small room
Considering it is not in the busy area, the room was rather small. Parking space is abundance. If you have big cases, it is wise to have ground floor. We are supposed to have superior room, but we can't really see the difference! The staircase to go upstairs is a challenge!
Stayed 2 nights in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Easy access to the A10
The rooms needed a makeover as the wash basin was cracked . Ideal for a stop over on route home from the south.
Response from Maureen on 17 Apr 2017
Dear customer, Thank you very much for your comment and for the excellent note you have given us regarding your stay in our establishment. Indeed, our rooms are quietly located on the edge of the forest for the greatest tranquility of our Customers. I also convey your compliments to my teams who thank you. Indeed, we are located very close to major motorways We will be delighted to welcome you again soon in our hotel. Best regards, Maureen M.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We needed a stop-over hotel for one night that was hassle-free, allowing us to eat, sleep and go. Perfect. On the downside, it was not easy to find as the hotel used its new address (road name) that was not listed on my year old GPS system! Also, the phone number of the hotel given was inaccurate (too many '3s' in the country code. Very friendly staff and good food for the money.

8/10 Good

Dodo, York UK

Liked: Staff & service, room comfort
Well placed for travellers
OK but a bit tired. Offered room change by helpful staff

10/10 Excellent

Adrian, Estepona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a one night stopover en route to Spain. Nice wooded peaceful location yet within a few minutes of Autoroutes. Friendly staff clean rooms nice restaurant area. For the money it was hard to beat. Recommended!

6/10 Okay

Anthony, Malga

Disliked: Property conditions & facilities, room comfort
Campanile Rouen
Stop over en route to Calias. Good location for the Expo Centre and a few nice restaurants close by. Hotel was basic but clean
Response from Maureen M on 26 Apr 2016
Dear client, Thank you very much for your comment about your stay in our hotel. Our hotel is near major highways which is ideal for a stopover on long trips. Hope to see you soon. Best regards Maureen M.

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Maureen M on 30 Apr 2016
Cher client, Toute l'équipe du Campanile Rouen Zénith Parc Expo vous remercie pour la notre que vous avez attribué à votre séjour dans notre hôtel-restaurant. Cordialement, Maureen M.

10/10 Excellent

Paula, Derby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bientot Campanile
Overnight stay for 4 adults (2 rooms booked)- rooms were perfect with comfy beds, lovely towels and superb shower. Tea/coffee making facilities were ample. Staff friendly and breakfast was very good although due to a large group eating before we arrived supplies were very low and we had to wait for food, milk and cutlery to be replenished.

8/10 Good

Andrew, London

Liked: Cleanliness, room comfort
Good value for overnight stay
Hotel is difficult to find but once there is good value for an overnight stop. Rooms are small but nicely refurbished. Although there were several families staying it was quiet and beds were clean and comfortable and we had a good nights sleep. Food in the restaurant was disappointing in the evening but breakfast was good. There is a kettle in the room but we had to ask for cups and there was only 1 teabag and 1 sachet of coffee provided.

6/10 Okay

Mary, Leeds

Liked: Cleanliness, staff & service, room comfort
Check your SatNav!
We have stayed at this hotel before, but used the car's SatNav to get there. Imagine our surprise when we arrived at the B&B hotel 4 km away. Fortunately the old SatNav took us to the right place. There is a new LeClerc not far away with reasonably priced petrol. The hotel rooms are smaller than most Campaniles hotels but still big enough for a one night stay.

4/10 Poor

Eileen, BLACKWOOD

Disliked: Staff & service
hotel fine, but waitress staff, need training
The hotel was fine clean,comfortable, pleasant reception staff, I only wish I could say the same for the waitress that was trying to take our order in the restaurant for our evening meal, apart from the fact that she supposedly couldn't speak any English, her manarisam towards us was very unprofessional she stood with both hands on our table leaning over us, making you feel very intimidated, the woman had no patients, when the language barrier was obvious, and she walked away, so we in turn left the restaurant without a meal and went else where. This woman needs training A.S.A.P.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, room comfort
Good stopover
Tricky to find if following SatNav Nice wooded area adjacent to many restaurants on Rue des Canadiens Staff very helpful. Kettle in room. Very comfortable for short stop.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, room comfort
Very good balue
Obliging staff, comfortable room. Excellent stopover

10/10 Excellent

jeffrey, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice clean & secure gate
The hotel is secured by a gate during night, as well as the free car park which enhanced the safety. Just remember to bring the envelope with room card they gave while checking-in with you if you are coming back late, because the password to open the gate is on the envelope, which I only realize when I was locked outside the gate........

10/10 Excellent

lynn, limoges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good safe clean hotel on route to home in limoges
Staff accommodating , good clean room . Bit sparse on tea bags, coffee , sugar milk , only two of each in double room but I had own supplies. Just two towels for shower inadequate but reception got me two ore and extra pillows swiftly. Really very good value if a bit tricky to find, google maps went into meltdown! Would use again

6/10 Okay

Susan, Suffolk

Liked: Staff & service
Disliked: Property conditions & facilities
Does what it says on the tin - almost
Slightly disappointing. Room was dark, not well positioned, with a very uneven access path. Decent shower. Rooms are small, do have what they claim to have - technically - but at a very basic level. Staff were nice, pleasant outdoor environment and quiet. OK for a one-nighter if passing through Rouen on a budget. Restaurant fair, bit disorganised and ran out of several items on the buffet both at dinner and breakfast. Provision of tea-coffee etc very poor.

4/10 Poor

jonatan, israel

Disliked: Cleanliness, property conditions & facilities, room comfort
the room was very small, the carpet was not clean, the location was not cental

6/10 Okay

Verified traveller

Liked: Cleanliness
good for overnight stay
adequate for overnight stay.Basic and comfortable TV reception could be improved