2 restaurants, lunch served

Reviews of Los Abrigados Resort and Spa

3.5 out of 5
Los Abrigados Resort and Spa
160 Portal Ln, Sedona, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 1193 out of 2089 reviews" "
Rating 8 - Good. 498 out of 2089 reviews" "
Rating 6 - Okay. 193 out of 2089 reviews" "
Rating 4 - Poor. 109 out of 2089 reviews" "
Rating 2 - Terrible. 96 out of 2089 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was slightly dated but that is the only thing close to a complaint ! Staff was awesome, check-in/check-out was quick, property was beautiful and amazing views. Easy to walk to all the shops and uptown Sedona. Quick drive to a lot of famous hiking trails.

6/10 Okay

Robert

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
What I liked about the property is the beautiful grassy grounds surrounding the area. What I did not like is the parking and unable to park were my unit was. The unit itself was ok, the bathroom shower was slow and I was unable to turn the shower on. The kitchen had a broken microwave, which for the price I paid I felt that was very tacky.
Stayed 1 night in Mar 2024

8/10 Good

Eileen

Travelled with family
Well situated
Stayed 2 nights in Mar 2024
Response from GB on 26 Mar 2024
We are so glad you enjoyed your time with us. Thank you so much for sharing your feedback about your vacation at Los Abrigados Resort and Spa. It is our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

10/10 Excellent

Christopher

Travelled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness
Need to clean rooms much better before checking in
Stayed 3 nights in Mar 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great area with plenty to do and amazing views
Stayed 2 nights in Mar 2024

10/10 Excellent

Dianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, great space, good workout and spa facilities. Unit was very dated, but all in great working condition! Would stay here again!
Stayed 4 nights in Mar 2024

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Pros: Location! Resort amenities were plentiful even if we didn’t take advantage of them. Cons: Late check in (4PM) and early check out (10AM). Room in the Inn was smallish, felt cramped, furnishing/decor was a bit dated. Fridge made gurgling sounds all night. No comfortable seating besides the bed. A pet peeve of mine - if you’re going to install LED lighting (which is great), use warmer rated bulbs - lighting was very bright with no dimmer options.
Stayed 1 night in Mar 2024
Response from GB on 26 Mar 2024
I am sorry to hear that we were unable to meet your expectations for your stay. The studio rooms are the smallest rooms on property as we are a timeshare resort property which is also part of the 4pm check in and 10am check out. I will definitely pass on the LED note to higher-ups to see if it is something that can be changed with the upcoming update and upgrade. We appreciate your feedback!

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Spanish architecture surrounds walkways with manicured bushes and flowers, intermingled with fountains and pools. Beautiful grounds in the middle of town, the perfect spot to call home for a night or a month. Fabulous amenities are included, spa, fitness center, pool and large hot tub, as well as racquet courts, walkways, play area for children and more. You will not be disappointed!
Stayed 1 night in Mar 2024

10/10 Excellent

AnnaMarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here was a last minute decision while traveling with my kids. I'm so happy we did! It's an absolutely beautiful resort with so much to do, unfortunately we only stayed one night. The location is perfect right next to the arts village, the room was spacious, clean and comfortable with everything we needed. I wouldn't look for any other places to stay the next time I'm in Sedona and highly recommend it! Very welcoming front staff as well.
Stayed 1 night in Mar 2024
Response from GB on 23 Mar 2024
We love to hear that you enjoyed your stay even just for the night! Hopefully during your next trip you can stay longer to get to use all the amenities and not just the beautiful location! We are looking forward to your next stay with us!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GB on 23 Mar 2024
We are so glad you enjoyed your time with us. Thank you so much for sharing your feedback about your vacation at Los Abrigados Resort and Spa. It is our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

10/10 Excellent

Jorge, el paso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Mar 2024
Response from GB on 19 Mar 2024
We are so glad you enjoyed your time with us. Thank you so much for sharing your feedback about your vacation at Los Abrigados Resort and Spa. It is our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a small kitchen which was a positive when we decided to book but it was poorly and haphazardly stocked. That wasn't a huge issue, but it bumped it down from 5 stars. Overall, it was a great property with beautiful views in a great location although that location resulted in huge back ups in traffic during this Spring Break week.
Stayed 5 nights in Mar 2024
Response from GB on 18 Mar 2024
We are so glad you enjoyed your time with us. Thank you so much for sharing your feedback about your stay with us about your kitchen utensils. We have gotten this feedback a few times so when we update and upgrade we can see what we can do about changing it! It is our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GB on 19 Mar 2024
We are so glad you enjoyed your time with us. Thank you so much for sharing your feedback about your vacation at Los Abrigados Resort and Spa. It is our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

10/10 Excellent

Jaime

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Beautiful place
Stayed 2 nights in Mar 2024
Response from GB on 17 Mar 2024
We are so glad you enjoyed your time with us. Thank you so much for sharing your feedback about your vacation at Los Abrigados Resort and Spa. It is our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Grounds are very nice Food quite good Yoga classes were free and very good - Rooms are dated but very clean
Stayed 6 nights in Mar 2024
Response from GB on 17 Mar 2024
We love to hear that you enjoyed your stay with us and got to use our amenities! We are also glad to hear that you enjoyed the ground of the property! We are going to be going through a full update and upgrade this year. We are looking forward to your next stay with us!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is a little outdated but in a great location in Sedona walkable to everything. The only problem was the noise in the room from some motor or outside source that was ongoing the last two days which was quite annoying.
Stayed 6 nights in Mar 2024
Response from GB on 17 Mar 2024
Oh goodness! I am sorry to hear about the noise outside your room! I can hopefully look into it to see that it is cut off and does not disturb future guests or you during your next stay! We are glad to hear that you were able to enjoy the location of the property! We look forward to your next stay with us!

10/10 Excellent

marsha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and wonderful staff! Only inconvenience was that there was no door to shut off vanity area while getting ready if someone is sleeping.
Stayed 1 night in Mar 2024
Response from GB on 17 Mar 2024
We are so glad to hear that you enjoyed your stay with us! I am not sure what they have planned for the update and upgrade this year so that may be something they plan on adjusting! We look forward to your next stay with us!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, pretty property, comfy room.
Stayed 1 night in Mar 2024
Response from GB on 17 Mar 2024
We are so glad you enjoyed your time with us. Thank you so much for sharing your feedback about your vacation at Los Abrigados Resort and Spa. It is our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

10/10 Excellent

Caesar E

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique resort, beautiful landscape and rooms were cozy, would totally come back and stay
Stayed 1 night in Mar 2024
Response from GB on 19 Mar 2024
We are so glad you enjoyed your time with us. Thank you so much for sharing your feedback about your vacation at Los Abrigados Resort and Spa. We love to hear that you are wanting to return to us soon! It is our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

6/10 Okay

Terry

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
A beautiful property but very dated.when we got to our room there was no place to park. We ended parking about 2 blocks away. When we got into the room there was no Wi-Fi or internet and the TV in the bedroom did not work. The line for the front desk was busy all night. For the price we paid for the room(over 300) you would expect something to work!
Stayed 1 night in Mar 2024
Response from GB on 18 Mar 2024
We greatly appreciate your feedback, we unfortunately do have limited parking just due to the size of the property. We do have security who are always happy to drive guests to their rooms! We are currently working on internet as we are going through fiber optic upgrading. I do apologize for the TV not working, you would have needed to dial 0 on the phone in order to get to the front desk as stated in the map handout we give each guest. We are also about to go through large renovations as we have been bought by Hilton Grand Vacations!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was bigger and better than expected.
Stayed 5 nights in Mar 2024
Response from GB on 17 Mar 2024
We are so glad to hear that you enjoyed your stay with us! Most of our suits on property are a fairly decent size, the smallest rooms are the studios which are just like a standard hotel room! We are looking forward to your next stay with us!

8/10 Good

MARK

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from GB on 17 Mar 2024
We are so glad you enjoyed your time with us. Thank you so much for sharing your feedback about your vacation at Los Abrigados Resort and Spa. It is our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

8/10 Good

Cheryl Jean

Travelled with family
Liked: Cleanliness, staff & service
This property is dated and our suite smelled musty....but I did let the front desk know that there is a water leak in the bathroom sink and they were in the process of putting in shampoo and conditioner dispensers, but our suite had none. It is difficult to get in and out of the property and parking is limited. We did enjoy the pool/hot tub area a few nights, but beware, you will pay a resort fee whether you use it or not.
Stayed 7 nights in Mar 2024
Response from GB on 12 Mar 2024
I do apologize that we could not make your stay perfect! We will be going through full renovations this year to update and upgrade! We are glad you were able to use some of the amenities! We look forward to your next stay!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from GB on 12 Mar 2024
We are so glad you enjoyed your time with us. Thank you so much for sharing your feedback about your vacation at Los Abrigados Resort and Spa. It is our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great get away place, within walking distance of many enjoyable places.
Stayed 2 nights in Mar 2024
Response from GB on 12 Mar 2024
We are so glad you enjoyed your time and got to enjoy the location of the property with us. Thank you so much for sharing your feedback about your vacation at Los Abrigados Resort and Spa. It is our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the hard sell of the time share… thought it was just a Hilton hotel…
Stayed 3 nights in Mar 2024
Response from GB on 12 Mar 2024
I do apologize for that! As we are a timeshare resort they do try to get new members! Hopefully we can have you come back and re experience the resort! We look forward to your next stay with us!

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely beautiful! would stay again!
Stayed 2 nights in Mar 2024
Response from GB on 11 Mar 2024
We are so glad you enjoyed your time with us. Thank you so much for sharing your feedback about your vacation at Los Abrigados Resort and Spa. It is our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

10/10 Excellent

Swati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the rooms. Although old property, had all the amenities for a family vacation including cooking for the loved once.
Stayed 1 night in Mar 2024
Response from GB on 11 Mar 2024
We are so glad to hear that you were able to take full use of our amenities and room! We will be going through a full renovation this year to upgrade and update! We are looking forward to your next stay!

8/10 Good

Collin

Stayed 2 nights in Mar 2024
Response from GB on 11 Mar 2024
We are so glad you enjoyed your time with us. Thank you so much for sharing your feedback about your vacation at Los Abrigados Resort and Spa. It is our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Staff was accommodating and helpful. Everything was great!
Stayed 3 nights in Mar 2024
Response from GB on 8 Mar 2024
We appreciate your feedback! I will let the staff know your feedback! We are so glad you enjoyed your stay and we look forward to your next stay with us!

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything we needed
Stayed 1 night in Jan 2024
Response from GB on 8 Mar 2024
We love to hear feedback on the property, we are so glad you were able to enjoy the location! We look forward to your next stay with us!

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and grounds were amazing. Rooms are very dated, needs a refresh. Staff were excellent but did not like how they directed guests to concierge for info and coupons unbeknownst to us the discount coupons only applied if you agreed to timeshare meeting… really? Guests visit the area to sightsee and hike.
Stayed 2 nights in Feb 2024
Response from GB on 8 Mar 2024
We are glad you enjoyed your stay, We are going to be going through a full upgrade and update this year! For concierge we send guests to get maps and information on the area and they are part of marketing for the time shares. We look forward to your next stay with us!

6/10 Okay

JoAnne

Travelled with family
Liked: Cleanliness, staff & service
it is very dated.
Stayed 1 night in Mar 2024
Response from GB on 8 Mar 2024
We are so sorry to hear that we did not meet your expectations with your stay we are going to have a full renovation in mid 2024 so hopefully we can have you come back and go above and beyond with your expectations!

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a well run resort, front desk clerk who checked us in was fantastic, welcoming and informative and we truly felt like we were his guest, and all staff for our stay were friendly and helpful
Stayed 6 nights in Feb 2024
Response from GB on 6 Mar 2024
We love to hear how your stay went! We are so glad to hear how welcomed and informed you felt! I will let all the staff know your feedback! We look forward to your next stay!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place thanks for the stay
Stayed 1 night in Mar 2024
Response from GB on 5 Mar 2024
We are so glad you enjoyed your time with us. Thank you so much for sharing your feedback about your vacation at Los Abrigados Resort and Spa. It is our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location, and the staff was very helpful. The room interior is bare bones and dated, but serves its purpose in function and was a decent size.
Stayed 2 nights in Feb 2024
Response from GB on 5 Mar 2024
We love to hear the feedback! We will be going through a full update and upgrade sometime this year! I will let the staff know your feedback as well! We look forward to your next stay with us!

8/10 Good

Elvie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great, as there are many restaurants and shops in walking distance!
Stayed 2 nights in Feb 2024
Response from GB on 4 Mar 2024
We are so glad you enjoyed your time with us and were able to enjoy the location of our property. Thank you so much for sharing your feedback about your vacation at Los Abrigados Resort and Spa. It is our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

10/10 Excellent

Snezana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property at an excellent location. It is a bette option than staying in Uptown Sedona. The grounds are charming and the whole place is classy with excellent service. We plan to return.
Stayed 3 nights in Feb 2024
Response from GB on 3 Mar 2024
We are so glad to hear that you enjoyed your stay! Luckily we are close to uptown but closer to the creek as well as Tlaquepaque! We are looking forward to your next stay with us!

10/10 Excellent

jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a totally wonderful experience in Sedona. The room was perfect and contained everything we needed. Loved it.
Stayed 2 nights in Feb 2024
Response from GB on 3 Mar 2024
We love to hear that our resort helped make your trip to Sedona perfect!! We are glad the room had everything you needed! We look forward to your next stay!

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love this place, great location! Will stay here again :)
Stayed 1 night in Feb 2024
Response from GB on 3 Mar 2024
We love to hear that you enjoyed your stay with us as well as the location of our property! We also look forward to your next stay when you come back to beautiful Sedona!

6/10 Okay

Carrie

Liked: Cleanliness, property conditions & facilities
I was driving cross-country to move my car from FL to CA and needed to stop at various cities along the way. I had never been to Sedona, and the price was so good for a last-minute, late-summer stay, I couldn't pass it up. I booked a studio and found out when I arrived that I had been upgraded to a one bedroom. The property was nice, though a bit dated, and although the one bedroom I stayed in was clean, it did have a kind of musty odor to it. The upside was it had a full kitchen and a great balcony (there was a partially obscured mountain view from the balcony). It is a bit further from the main part of town, but honestly, it's completely walkable, especially in good weather. I also went to eat and drink at the bar and restaurant a couple of times and the food was alright (nothing amazing), but the staff there were nice. My main complaint about this property is that it's a Diamond Resort timeshare. Upon arrival, they try to pressure you into a timeshare presentation by calling it a "tour of the amenities" - assuring you it won't take more than 60-90 minutes and that you'll even be rewarded with vouchers for restaurants in town or a Visa gift card. I had to say no several times and they were relentless. I avoided the lobby for the rest of my visit for this reason. They've now been calling me for SIX MONTHS trying to pressure me to come back for a "nearly free" visit to sit through another timeshare presentation. It's NOT WORTH IT!!! Stay somewhere else w/o a timeshare.
Response from GB on 3 Mar 2024
I am glad to hear that you enjoyed your room, as well as the property. I will speak with concierge about the way you were treated to be sure it does not happen again! I do apologize for the way things were handled. I went into your file and manually changed the consent for marketing I am hopeful that it worked for you! I do apologize once again and hopefully we can have you come stay with us again!

10/10 Excellent

Katelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Twas quite good in my humble opinion.
Stayed 2 nights in Feb 2024
Response from GB on 3 Mar 2024
We love to hear you enjoyed your stay with us! We always appreciate your feedback and we look forward to your next stay with us!

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and well located by the little art village of Sedona. Great facilities. Clean. Spacious rooms. They are about to undergo a big renovation!
Stayed 1 night in Feb 2024
Response from GB on 29 Feb 2024
Love to hear that you enjoyed the location of our property! We always love to hear about your stays! We are looking forward to your next stay!

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just a small issue with parking in the back room areas. It was ver hard to see the parking areas at night. Need more lighting or reflective guide lines on the pavement
Stayed 2 nights in Feb 2024
Response from GB on 29 Feb 2024
I do apologize about parking, we are forced to follow the city ordinances for lighting to keep the stars bright! I can speak with maintenance about different reflectors! We appreciate your feedback and we look forward to your next stay with us!

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice property but needs updating to be top. Paint, some furnishings, better quality TP.
Stayed 2 nights in Feb 2024
Response from GB on 29 Feb 2024
We appreciate your feedback! Luckily we will be going through renovations this year! I will speak with housekeeping about upgrading our toilet paper! We look forward to your next stay!

10/10 Excellent

nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check out to check in it was an easy process, good price, clean and cozy room (felt like I was at home) and conveniently located near the heart of the town. There was also a ton of fun activities like mini golf, yoga, pool, spa, and a lot more!
Stayed 1 night in Feb 2024
Response from GB on 29 Feb 2024
Love to hear that you enjoyed our resort like it's your home! We love to be home away from home! We are incredibly lucky to be where we are in town and we definitely take pride in the amenities we offer! We are looking forward to your next stay with us!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GB on 29 Feb 2024
We are so glad you enjoyed your time with us. Thank you so much for sharing your feedback about your vacation at Los Abrigados Resort and Spa. It is our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

10/10 Excellent

Carrie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Property's location was great. The rooms were a little dated and could use some renovations but overall it was a great stay.
Response from GB on 29 Feb 2024
So glad to hear that you enjoyed your stay with us! We luckily will be going through renovations this year to update and upgrade the rooms! We are looking forward to your next stay!

10/10 Excellent

Danielle

Stayed 2 nights in Feb 2024
Response from GB on 20 Mar 2024
We are so glad you enjoyed your time with us. Thank you so much for sharing your feedback about your vacation at Los Abrigados Resort and Spa. It is our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was very comfortable truly enjoyed the property and the area
Stayed 2 nights in Feb 2024
Response from GB on 26 Feb 2024
We love to hear that you enjoyed your stay and the location of our beautiful property! We are looking forward to your next stay with us!