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Reviews of L'Auberge de Sedona

5 out of 5
L'Auberge de Sedona
L'Auberge Lane,301, Sedona, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 734 out of 1001 reviews" "
Rating 8 - Good. 170 out of 1001 reviews" "
Rating 6 - Okay. 59 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were beautiful. The facility was quiet. The food (we had breakfast there most days) was delicious. We were most impressed, however, by the staff. Extremely friendly and courteous and accommodating. In particular, the restaurant hostess, Lily, was exceptionally nice. The parking attendant / shuttle driver, Natalie, was extremely personable, a genuine delight, and has god taste in music. All the staff at the check-in desk at the lobby, including Adam and Jordan, were wonderfully friendly and helpful. There was also an exceptional job done by the room cleaning staff, especially the unnamed person who cleaned our room after our second night there. The reasons for the slight issue with property condition and facilities were as follows. The door to the outdoor shower was jammed, there was a very slight spider web above the bath tub, and one of the sinks drained slowly. All of these issues were taken care of immediately by staff and were not major problems or inconveniences , it is just that the expectation was that there would not be any issues if any kind. All who took care of these things were friendly, efficient, and prompt. Again, kudos for a great staff. We enjoyed our stay very much.
Stayed 4 nights in Apr 2024

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room showed wear and tear in a few areas. It was big but there was no table and chairs or even a coffee table. Kind of weird to have so much empty space. Great bed, big and comfy. The piece of chicken that was extra with my salad was very very dry. My husband had the BLT W/fries, which was delish. Loved the extras like the welcome snacks and turndown service.The area is beautiful and the staff was lovely, really excellent staff.
Stayed 1 night in Apr 2024
Response from Adam on 15 Apr 2024
Amy -- thank you so much for your kind words and your constructive feedback. I will pass along your comments to the relevant department managers as we are always pushing to further improve the overall guest experience. I will also share your thoughtful sentiments with the rest of the team, as we always make a point to celebrate outstanding service-related feedback such as yours. Thank you again, and we hope to welcome you back at some future date.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a Spa cottage and it was such a great room. Cozy and comfortable. Nice outdoor patio for lounging or eating room service. Loved the relaxing music played through out the property. The staff was awesome, very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Sarahlynn on 9 Apr 2024
James, thank you so much for sharing your positive feedback regarding your recent stay at L'Auberge de Sedona. We look forward to welcoming you back in the future.

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2024
Response from Sarahlynn on 9 Apr 2024
Thank you so much, Kimberly! Please come back and visit us again soon!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Very dreamy!
Stayed 1 night in Mar 2024
Response from Adam on 23 Mar 2024
Thank you so much, Ashley! We look forward to the opportunity to host you again very soon!

10/10 Excellent

Antonio, miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Customer Service!
Stayed 3 nights in Feb 2024
Response from Adam on 17 Mar 2024
Thank you so much, Antonio! Come back and visit us again soon!

4/10 Poor

Lyndsey

Disliked: Cleanliness, property conditions & facilities
Room had a malfunctioning AC unit that made a loud pierced sound that kept up us all night. When making management aware, they didn't agree to comp a full night. Ruined what was supposed to be a relaxing vacation
Stayed 3 nights in Mar 2024
Response from Adam on 15 Mar 2024
Good afternoon Lyndsey -- Thank you for your candid feedback. I regret to read that your rest was disturbed as this is certainly not typical. We do our best to thoughtfully recover with guests who experience missteps throughout their stay, and I'm sorry that you feel our efforts to make things right did not align with your expectations. I will pass along your feedback to our team to continually improve the overall guest experience here at L'Auberge de Sedona. Thank you again.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the finest properties I’ve ever been to. The hotel was clean, relaxing, and had a zenlike environment and atmosphere. The creek where the restaurant is located is so peaceful and charming. What a wonderful stay. Truly 5 stars!
Stayed 2 nights in Mar 2024
Response from Sarahlynn on 15 Mar 2024
Thank you so much for your positive feedback! It was a pleasure to host you. We look forward to seeing you again the next time your travels bring you back to Red Rock Country!

8/10 Good

Danny, Coppell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, excellent resort, we felt the dining experience was a little overrated and expensive.
Stayed 2 nights in Mar 2024
Response from Sarahlynn on 6 Mar 2024
Danny, thank you for your kind words and candid feedback. I will share your concerns with our Culinary leadership team. Here at L'Auberge de Sedona, we always try to improve the guest experience. Thank you again, and we look forward to welcoming you back.

10/10 Excellent

Kelly, Duluth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. The staff was fantastic at every turn. Whoever does their hiring and training is excellent at their job.
Stayed 2 nights in Feb 2024
Response from Sarahlynn on 1 Mar 2024
Thank you so much for your positive feedback regarding your stay at L'Auberge de Sedona. I will be happy to pass along your kind words to our team! We hope to host you again the next time you're in Sedona.

10/10 Excellent

Richard, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Adam on 22 Mar 2024
Thank you so much, Richard! Come back and visit us again soon!

6/10 Okay

Hope

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property is strategically located with a great view, clean rooms , great friendly staff. The property is well kept, with great ambiance. Here are My three reasons for not giving five stars: 1.Only 1 dinning option within the property, so if you didn't like what's on the menu then you have to consider leaving the property for meals . 2. For the amount you pay for room and board its surprising that not even simple breakfast is included. 3. I was disappointed that you have to pay for your packing per night for the entire stay. For such a high class resort, you should be able to provide parking for your guests. I still enjoyed my stay there, would still consider going back due to the friendly staff, the clean rooms and the one night we ate in the property the chef out did himself. The food was amazing
Stayed 2 nights in Feb 2024
Response from Adam on 24 Feb 2024
Hope -- thank you so much for your kind words and candid feedback. I will pass along your praises to our team and our culinary team, in particular, as we feel it's important to celebrate when the efforts of our staff make such a lasting impression. I also appreciate your comments regarding menu selection, stay inclusions, and our parking fee. I will share your concerns with our executive leadership as we are always striving to improve the overall guest experience here at L'Auberge de Sedona. Thank you again, and we look forward to welcoming you back at some point in the future.

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sarahlynn on 21 Feb 2024
Thank you for your wonderful feedback! We look forward to welcoming you back to L'Auberge de Sedona the next time your travels bring you back to Red Rock Country!

8/10 Good

Christian, Peoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at one of the cottages. It’s lovely and a nice break from a basic hotel room. Based on the price we paid (watch out for all the surcharges and taxes), I would expect: basic coffee service in the lobby (espresso pods in the room is not enough), service at the restaurant (6 course and wine pairing) could/should have been better. The car service inside of a mile is a nice touch. The pool area is just ok. Overall a nice retreat from the touristy areas just above the hill from the property. Just not great value for the $ (thus the rating).
Stayed 3 nights in Feb 2024
Response from Adam on 16 Feb 2024
Christian -- thank you so much for sharing your recent experience at L'Auberge de Sedona and for offering your candid feedback on areas of needed improvement. We always strive to provide our guests with a flawless stay, so please know that your comments do not fall on deaf ears. Future improvements to our service standards and property facilities are already in the works, so we look forward to welcoming you back to a newly improved L'Auberge de de Sedona again soon.

8/10 Good

Judy

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Sarahlynn on 7 Feb 2024
Thank you so much for sharing your positive feedback regarding your recent stay at L'Auberge de Sedona. We look forward to welcoming you back in the future.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sarahlynn on 10 Jan 2024
Thank you so much for your positive feedback regarding your recent stay at L'Auberge de Sedona. We appreciate you taking the time to share your experience. We look forward to continuing to show you what exceptional service is and welcoming you back in the future.

6/10 Okay

Nick

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Make no mistake, this place wasn't terrible by any means. It's just not what I would expect from somewhere that positions itself as a luxury resort. Rooms were very average, dining experience was the same. I found it weird that I had to walk through the "fine dining" restaurant to get to my room -- bags and all, including my dog. Was odd for me and assuming odd for the people settling down for dinner as well. Staff was friendly but perhaps a bit discombobulated? Checkin was a bit messy (they chased me out the door after all was said and done and told me they'd given me the wrong room). When a woman stopped by for turndown service I was given an empty box of chocolates (?), almost like I had inadvertently been given someone's garbage. It was so strange and maybe the third or fourth strange thing that had happened so I told the front desk. I was polite about it, laughing it off a bit as it all seemed so filly, and they apologized profusely. "Well send another box!" they said. They never did. It feels silly complaining about something so small, but it all added up to an experience that had me wondering if I should've maybe stayed somewhere else.
Stayed 2 nights in Jan 2024
Response from Sarahlynn on 10 Jan 2024
My name is Sarahlynn Huggins and I am the Assistant Front Office Manager at L’Auberge de Sedona. I wanted to personally reach out to you concerning your unpleasant experience during your stay with us. I am so sorry to hear of the various missteps experienced during your recent stay with us. From your arrival experience to the housekeeping turndown services-- It is completely unacceptable that your service experience was not up to our high standards, and I want to reassure you that the issues you highlighted will be addressed with our team to ensure processes are in place to avoid similar comments moving forward. We truly consider both positive and negative feedback to be a gift as it shows us where we most need to improve, so please know your feedback in regards to your stay overall will not fall on deaf ears.L’Auberge is a truly special place, and we want to ensure that we are proactive in maintaining our product and service so that it stays that way. Please do let me know if there is any chance we might be able to regain your trust and provide you with a much-enhanced experience here at L’Auberge de Sedona at some future date

4/10 Poor

Matthew

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sarahlynn on 10 Jan 2024
Thank you for taking the time to fill out our survey. Here at L'Auberge de Sedona we truly value all of our guest's feedback, as it shows us where we most need to improve. Should you wish to provide any additional feedback regarding your stay and how we could have improved your overall experience, please do reach back out to me. It would be my pleasure to connect at your convenience to learn more about ways that we can enhance the guest experience.

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property. Cottage was clean, comfortable, well appointed. Staff was quick to answer texts. Will be back.
Stayed 1 night in Jan 2024
Response from Sarahlynn on 10 Jan 2024
Thank you so much for your positive feedback regarding your recent stay at L'Auberge de Sedona. We appreciate you taking the time to share your experience. We look forward to continuing to show you what exceptional service is and welcoming you back in the future.

10/10 Excellent

thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sarahlynn Huggins on 3 Jan 2024
Thank you so much for your positive feedback regarding your recent stay at L'Auberge de Sedona. We appreciate you taking the time to share your experience. We look forward to continuing to show you what exceptional service is and welcoming you back in the future.

10/10 Excellent

Varun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Adam on 26 Dec 2023
Thank you so much for your kind feedback! We look forward to welcoming you back to L'Auberge de Sedona the next time your travels bring you back to Red Rock Country!

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sarahlynn Huggins on 21 Dec 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sarahlynn Huggins on 16 Dec 2023
Thank you so much for staying with us. We appreciate your feedback!

10/10 Excellent

Ryan, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sarahlynn Huggins on 3 Jan 2024
Thank you so much for your positive feedback regarding your recent stay at L'Auberge de Sedona. We appreciate you taking the time to share your experience. We look forward to continuing to show you what exceptional service is and welcoming you back in the future.

8/10 Good

Cortland, Lakewood

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Awesome property, amazing bed and living room. However at such an expensive hotel, I was really surprised that we were refused breakfast because we ordered it 15 minutes before it ended by a very surely employee, and when we had breakfast the next day it was very average. Also the room was advertised as coming with a jetted tub and we just had a shower.
Stayed 2 nights in Nov 2023
Response from Adam on 21 Dec 2023
Thank you so much for your thoughtful feedback! I will pass along your experience to our food and beverage team and this certainly is not typical. Thank you again and we look forward to inviting you back to L'Auberge de Sedona again very soon!

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The creek is beautiful and very peaceful. The location was amazing.
Stayed 4 nights in Nov 2023
Response from Adam on 21 Dec 2023
Thank you so much!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just spectacular. Rustic and upscale at the same time. Service was top notch. Location was great. This place is pricey - be prepared. However, it was one of the best experiences I have had in a long time.
Stayed 4 nights in Nov 2023
Response from Adam on 21 Dec 2023
Thank you so much! It was a pleasure to host you and we look forward to seeing you again the next time your travels bring you back to Red Rock Country

10/10 Excellent

elizabeth

Stayed 5 nights in Oct 2023
Response from Adam on 21 Dec 2023
Thank you!

4/10 Poor

Eric

Liked: Room comfort
5 star pricing 3 star service
Simply a very poorly managed hotel. Late check-in, missed cleanings, outrageous resort fees but missing amenities, F&B slow and weak. 5 star pricing 3 star service.
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, the best in Sedona.
Stayed 4 nights in Oct 2023

4/10 Poor

Carlos

Travelled with partner
Disliked: Cleanliness
There was a miss understanding with my reservation and the hotel blames expedia, and expedia blames the hotel. A side the hotel reception smells bad, and the staff is not friendly. Room is small.
Stayed 1 night in Oct 2023

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at L'Auberg are top notch!! From Sam who checked us in to Bill our waiter. They made us feel pampered and taken care of for our special visit. The daily activities are wonderful and I encourage anyone to take advantage.of the included service.
Stayed 2 nights in Sep 2023

10/10 Excellent

Vania, Miami Lakes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, beautiful grounds.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kathy

Stayed 2 nights in Aug 2023

10/10 Excellent

Urane

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Excellent staff
Stayed 1 night in Aug 2023

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Ashley, Fishers

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location and area! Service was great!
Stayed 2 nights in Aug 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot say enough about our stay. Great place, great staff and just couldn’t do enough for you. From the valet’s who shuttle you to town to housekeeping and front desk. Excellent
Stayed 5 nights in Aug 2023

8/10 Good

Daniel C

Travelled with group
Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

aldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good condition and the room very comfortable.
Stayed 5 nights in Aug 2023

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all amazing experiences sam at the front seat amazing, then if you go to the restaurant be sure to say hello to Tom and Dani these to guys where amazing as well. Overall stay was well worth it can’t wait to go back up in a month or two
Stayed 2 nights in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

4/10 Poor

Rolland

Travelled with family
Liked: Cleanliness, property conditions & facilities
Workers outside our cabin at 6:00 a.m. for two days. Not relaxing
Stayed 3 nights in Jun 2023

4/10 Poor

Kriston

Stayed 3 nights in May 2023

10/10 Excellent

Fredrick

Stayed 1 night in Jun 2023

10/10 Excellent

Ramon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
If you want to just relax, this is the place. The location is also great and the shuttle service was great.
Stayed 1 night in May 2023

2/10 Terrible

Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Property Was Awesome, Staff was awesome, what I disliked was after paying for this very expensive package, The tips were included for all staff but the parking was not… We were nickel and dimed all the way out the door… When we front pay for a vacation package everything should be included and I mean everything including taxes and fees and any other fee the hotel wants to throw at you. Expedia and the hotels were did not explain to us all the additional fees being charged. We paid an additional $400.00 after we paid for this entire package in advance. Upsetting but none the less teaches me to read everything and question everything before you buy Expedia or use an automated system to book travel. A live person is best. That way all those details can be covered in advance…
Stayed 3 nights in Jun 2023

6/10 Okay

Jacob

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023

10/10 Excellent

Rhonda

Stayed 3 nights in Apr 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023