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Reviews of Campanile Washington Newcastle Upon Tyne

2 out of 5
Campanile Washington Newcastle Upon Tyne
Emerson Road, District 5, Washington, England

Reviews

7.4

Good

Rating 10 - Excellent. 234 out of 904 reviews" "
Rating 8 - Good. 339 out of 904 reviews" "
Rating 6 - Okay. 204 out of 904 reviews" "
Rating 4 - Poor. 78 out of 904 reviews" "
Rating 2 - Terrible. 49 out of 904 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good value, staff friendly and room basic but clean
Stayed 1 night in Apr 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is good and convenient for what we need and the road network.. It could do with a freshen up decor wise but other than that it is OK
Stayed 2 nights in Apr 2024

8/10 Good

Marjorie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Excellent value for an overnight stay. The staff could not have been more helpful and the breakfast was nice and freshly cooked. Room small but clean and comfortable, with a very efficient heater and a window that opened!
Stayed 1 night in Mar 2024
Response from Skyler on 1 Apr 2024
Dear Guest, Thank you for your time in creating your review. We are pleased you had a pleasant stay with us. We hope to welcome you back through our doors in the future. Warmest Regards, Campanile washington team

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy bed and very clean. Thank you.
Stayed 1 night in Mar 2024
Response from Skyler on 1 Apr 2024
Dear Guest, Thank you for your time in creating your review. We are pleased you had a pleasant stay with us. We hope to welcome you back through our doors in the future. Warmest Regards, Campanile washington team

2/10 Terrible

Sydney

Stayed 1 night in Mar 2024
Response from Gemma T - General Manager on 4 Apr 2024
Dear GuestPlease reach out to the hotel if you would to discuss your review, we value all feedback so we can make improvements to our guest experience

2/10 Terrible

George

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel is probably the worst we have ever stayed in Basic is an understatement the beds were like Z beds and very uncomfortable the bathroom left a lot to be desired and the large amount of rust around the plug hole in the bath stopped us using the shower yes you get what you pay for but it was a similar price to the Premier Inn next door which was sadly full but from past experience is far superior just thank goodness it was only one night
Stayed 1 night in Mar 2024
Response from Skyler on 1 Apr 2024
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from, and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Campanile washington

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gemma T - General Manager on 19 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Gemma T - General Manager on 19 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback. Sincerely,

2/10 Terrible

lewis

Stayed 1 night in Jan 2024
Response from Gemma T - General Manager on 19 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback. Sincerely,

6/10 Okay

Fabiola

Travelled with pets, Travelled with partner
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Gemma T - General Manager on 27 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Owain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gemma T - General Manager on 18 Dec 2023
Dear Guest,Thank you for leaving us 10 out of 10! We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Gemma T - General Manager on 18 Dec 2023
Dear Guest,Thank you. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

stuart

Stayed 4 nights in Dec 2023
Response from Gemma T - General Manager on 18 Dec 2023
Dear Guest,Thank you. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Russ

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good Hotel Great breakfast Good business stay
Stayed 1 night in Nov 2023
Response from Gemma T - General Manager on 28 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hôtel
Bon hôtel avec des employés sympathiques et efficaces. Lit confortable. Seule chose dont on devrait informer les clients, c'est que les chambres ne sont nettoyées que si on met l'affiche sur la porte.
Stayed 7 nights in Nov 2023
Response from Gemma T - General Manager on 28 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Joanne

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice
It was a nice place to lay ypur head, breakfast was nice too a great selection
Stayed 1 night in Nov 2023
Response from Gemma T - General Manager on 28 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback. We are pleased you enjoyed your stay and We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Brian

Stayed 1 night in Nov 2023
Response from Gemma T - General Manager on 28 Nov 2023
Dear Guest,Thank you for giving us 10 out of 10!. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Janet

Stayed 2 nights in Oct 2023
Response from Gemma T - General Manager on 28 Nov 2023
Dear Guest,Thank you for the 5 out of 5! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

les

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Gemma T - General Manager on 2 Nov 2023
Dear GuestThank you for your reviewWe do hope to see you again in the futureSincerely,

10/10 Excellent

Mick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stop
Staff were friendly and helpful, room clean, shower was powerful and relaxing, food was good overall highly recommend
Stayed 1 night in Oct 2023
Response from Gemma T - General Manager on 24 Oct 2023
Dear Guest,Thank you for taking the time to share your great review! We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Sharron

Travelled with family
Liked: Cleanliness, staff & service
Looks are deceiving, when we walked in i thought OMG what have i booked corridor looked a bit taty, the rooms are basic, but it was only a couple of nights as a base camp. I actually slept through 6 hrs solid, bed was comfy, shower temp brilliant. I will definitely book here again. The evening food menu is limited choice.
Stayed 2 nights in Oct 2023
Response from C BENNETT on 8 Oct 2023
Dear Guest, Thank you for your 4 out of 5 review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely C. Bennett

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Claire Bennett on 8 Oct 2023
Dear Guest, Thank you for your 10 out of 10 review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely C. Bennett

8/10 Good

Julie

Travelled with group
Stayed 1 night in Sep 2023
Response from Gemma T - General Manager on 27 Sept 2023
Dear Guest,Thank you for taking the time to share your score. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Luke

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Gemma T - General Manager on 27 Sept 2023
Dear Guest,Thank you for taking the time to leave a 10 out of 10. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Okay

Rabi

Travelled with family
Liked: Staff & service, property conditions & facilities
The bed was not comfortable at all. I got a back pain Two small bed was attached to make it large as well as mattress and the joining was terrible. I can feel the joining wooden edge in the middle of the bed.
Stayed 2 nights in Sep 2023
Response from Claire Bennett on 20 Sept 2023
Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Kind RegardsClaire Bennett Deputy General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Overall Adequate for needs
Overall was adequate. Beds comfortable, generally clean although one room had a damp/musty smell. We were after 2 rooms at reasonable price and thats what we got
Stayed 2 nights in Sep 2023
Response from Gemma T - General Manager on 19 Sept 2023
Dear Guest,Thank you for the leaving a review of our hotel! We hope to see you again very soon.Sincerely,

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay for GNR. Staff were fantastic, friendly, helpful with a quick and helpful response to queries. Would definitely stay again and recommend to others. Thank you
Stayed 2 nights in Sep 2023
Response from Gemma T - General Manager on 13 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Gemma T - General Manager on 13 Sept 2023
Dear Guest,Thank you for your 8 out of 10 review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was difficult for my wife as there was not walk in shower and she has mobility problems
Stayed 2 nights in Sep 2023
Response from Gemma T - General Manager on 13 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. We will ensure your comments are passed on and hope to see you again in the near futureSincerely,

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023
Response from Kirsty on 5 Sept 2023
Dear Guest, thank you for taking the time to leave a review, we are pleased to hear the team interactions where positive & we will pass them on to our team who strive for customer satisfaction & feedback we aim to improve things that are within our control. We hope to see you again. Kind Regards

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kirsty on 1 Sept 2023
Dear Guest, thank you for taking the time to leave a review, we are pleased to hear the team interactions where positive & we will pass them on to our team who strive for customer satisfaction & feedback we aim to improve things that are within our control. We hope to see you again. Kirsty

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were brilliant only issue was dog corner too small for more than one customer with a pet and a bullying customer in that space but staff were brilliant resolving the problem
Stayed 3 nights in Aug 2023
Response from Gemma T - General Manager on 29 Aug 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and cheerful but as expected
You get exactly what you pay for. Low cat so rooms are basic but shower was decent and room was clean. Hardly any noise too.
Stayed 3 nights in Aug 2023
Response from Gemma T - General Manager on 29 Aug 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gemma T - General Manager

8/10 Good

simon

Stayed 1 night in Aug 2023
Response from Claire Bennett on 17 Aug 2023
Dear Guest thank you for taking the time to leave a 8/10 score of our hotel. I hope the team interactions were positive as we strive for customer satisfaction. We hope to see you again soon. Kind Regards Claire Bennett Deputy General Manager

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 17 nights in Jul 2023
Response from Claire Bennett on 17 Aug 2023
Dear Guest thank you for taking the time to leave a 5/5 score of our hotel. I hope the team interactions were positive as we strive for customer satisfaction. We hope to see you again soon. Kind Regards Claire Bennett Deputy General Manager

8/10 Good

James

Stayed 1 night in Aug 2023
Response from C BENNETT on 30 Aug 2023
Dear Guest,Thank you for leaving a 4/5 review of our hotel! We hope that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and hreat food
Stayed 2 nights in Jul 2023
Response from Claire Bennett on 7 Aug 2023
Dear Guest thank you for taking the time to leave a 5/5 score of our hotel. I hope the team interactions were positive as we strive for customer satisfaction. We hope to see you again soon. Kind Regards Claire Bennett Deputy General Manager

10/10 Excellent

stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from C Bennett on 5 Aug 2023
Dear Guest thank you for taking the time to leave a 10/10 score of our hotel. I hope the team interactions were positive as we strive for customer satisfaction. We hope to see you again soon.Kind Regards Claire Bennett Deputy General Manager

10/10 Excellent

Russell

Stayed 2 nights in Jul 2023
Response from C Bennett on 5 Aug 2023
Dear Guest thank you for taking the time to leave a 10/10 score of our hotel. I hope the team interactions were positive as we strive for customer satisfaction. We hope to see you again soon.Kind Regards Claire Bennett Deputy General Manager

8/10 Good

Ian, Milton Keynes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Campanile is conveniently located off the A1(M) - there's a little traffic noise as the double glazing is fairly thin. The room was clean, with a comfortable bed and pillows, and a bath and shower. Everything worked fine - the TV has the Freeview channels, including radio, which is good. There's plenty of parking, shared with a Tesla recharging station. It's possible to walk to a pub (Toby carvery) or, with a bit of ingenuity, to the Southbound Washington service area (you need to go up to a signed footpath, then immediately left through a gate on a muddy footpath which has Greggs, Costa, Burger King and WH Smith for essentials. Useful if travelling from the South to Scotland as a half way break.
Stayed 1 night in Jul 2023
Response from C Bennett on 30 Jul 2023
Dear Guest thank you for taking the time to leave a 4/5 score & review of our hotel. I hope the team interactions were positive as we strive for customer satisfaction. We hope to see you again soon.Kind Regards Claire Bennett Deputy General Manager

6/10 Okay

Jonathan, Kirkmuirhill

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Very noisy. Rooms dated Staff rude at check in.
Stayed 1 night in Jul 2023
Response from C BENNETT on 29 Jul 2023
Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Kind Regards Claire Bennett Deputy General Manager

4/10 Poor

Carl

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Tired and old and faulty shower. Thin walls..Staff great though.
Stayed 2 nights in Jul 2023
Response from Claire Bennett on 27 Jul 2023
Dear Guest thank you for taking the time to leave a 25 score & review, we are pleased the team interactions where positive, our team do strive for customer satisfaction. We look to improve what is in our control. We hope to see you again. Kindest Regards Claire Bennett. Deputy General Manager

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
All good. Nothing to add. Thanks
Stayed 2 nights in Jul 2023
Response from Claire Bennett on 17 Jul 2023
Dear Guest thank you for taking the time to leave a 10/10 score & review of our hotel. I hope the team interactions were positive as we strive for customer satisfaction. We hope to see you again soon.Kind RegardsClaire BennettDeputy General Manager

6/10 Okay

Aberlink Ltd

Business traveller
Liked: Staff & service
Stayed 1 night in Jul 2023
Response from C Bennett on 13 Jul 2023
Dear Guest, thank you for taking the time to leave a 46/10 review ,we hope the team interactions where positive as our team strive for customer satisfaction, feedback we aim to improve things that are within our control. We hope to see you again. Kind Regards Claire Bennett Deputy General Manager

4/10 Poor

Ashley

Stayed 1 night in Jul 2023
Response from kirsty on 1 Sept 2023
Dear Guest, thank you for taking the time to leave a review, we are pleased to hear the team interactions where positive & we will pass them on to our team who strive for customer satisfaction & feedback we aim to improve things that are within our control. We hope to see you again.

8/10 Good

Jacqui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money. Clean and tidy
Stayed 1 night in Jul 2023
Response from C Bennett on 7 Jul 2023
Dear Guest, thank you for taking the time to leave a 4/5 review ,we hope the team interactions where positive as our team strive for customer satisfaction, feedback we aim to improve things that are within our control. We hope to see you again. Kind Regards Claire Bennett Deputy General Manager

10/10 Excellent

Carol

Travelled with family
Hotel stay
Receptionist very friendly room nice and clean good night sleep will come back again
Stayed 1 night in Jul 2023
Response from C Bennett on 7 Jul 2023
Dear Guest, thank you for taking the time to leave a 10/10 review, we are pleased to hear the team interactions where positive & we will pass them on to our team who strive for customer satisfaction & feedback we aim to improve things that are within our control. We hope to see you again. Kind Regards Claire Bennett Deputy General Manager

8/10 Good

Hazel

Liked: Cleanliness, staff & service
Overall good value for money. Paintwork and general appearance a bit tired and could do with a bit of TLC. Road up to hotel needs attention, very tight bend with poor surface. Room was clean with working facilities, again a bit tired but functional. Staff very friendly and helpful. Lovely breakfast with a good choice.
Stayed 1 night in Jul 2023
Response from C Bennett on 7 Jul 2023
Dear Guest, thank you for taking the time to leave a 4/5 review, we are pleased to hear the team interactions where positive & we will pass them on to our team who strive for customer satisfaction & feedback we aim to improve things that are within our control. We hope to see you again. Kind Regards Claire Bennett Deputy General Manager

6/10 Okay

june

Stayed 2 nights in Jun 2023
Response from c bennett on 27 Jul 2023
Dear Guest thank you for taking the time to leave a 3/5 score we hope the team interactions where positive, our team do strive for customer satisfaction. We look to improve what is in our control. We hope to see you again. Kindest Regards Claire Bennett. Deputy General Manager

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well run
Stayed 1 night in Jun 2023
Response from C Bennett on 28 Jun 2023
Dear Guest thank you for taking the time to leave a 5/5 score & review, we hope the team interactions where positive, our team do strive for customer satisfaction. We look to improve what is in our control. We hope to see you again. Kindest Regards Claire Bennett. Deputy General Manager