After multiple stays, this was the last...
We've stayed in this hotel multiple times for anniversaries and mini getaways as as we only live an hour outside of Seattle. In the past we have thoroughly loved the experience from the moment you pull up till the moment you leave but after this past stay, we will be trying different hotels in the area.
This stay was completely opposite of every stay we have had there. This time, check in was rushed, the staff was not nearly as friendly as previous times, our room was filthy, the blinds that provide privacy for the bathroom were broken and wouldn't shut, the room service came cold and burnt after we had already had to call back 3 times because the wrong information was provided to us from the front desk about the menus, the bed was hard as a rock. We understand being busier during the holiday season but when each time you stay you're spending upwards of $400-$500 for a room, you expect a certain level of quality each time you come.
We had chosen this hotel over and over again because of the great experience we had during past stays but unfortunately after this last time we won't be back. We make these quick trips for a relaxing day/night and this stay was anything but.