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Reviews of Comfort Inn & Suites Sea-Tac Airport

3 out of 5
Comfort Inn & Suites Sea-Tac Airport
19333 International Blvd, SeaTac, WA

Reviews

7.8

Good

Rating 10 - Excellent. 362 out of 1000 reviews" "
Rating 8 - Good. 312 out of 1000 reviews" "
Rating 6 - Okay. 168 out of 1000 reviews" "
Rating 4 - Poor. 85 out of 1000 reviews" "
Rating 2 - Terrible. 73 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Meg

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff were awesome. Property is very close to airport (so be ready for some runway noise). Rooms are amply sized, breakfast is good, coffee could be improved. But the helpful shuttle bus drivers and front desk staff are so attentive and lovely
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Meg,Thank you for taking the time to leave a review. We're pleased you enjoyed the attentive service from our team and our comfortable, spacious accommodations. We'll pass on your compliments, and we hope you'll visit us again soon.

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy after midnight checkin after delayed flight. Online checkin ahead helped. Good sleep. Waffles for breakfast. Limited yogurt flavors.
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Keith,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport and for sharing your five-star rating! We are so happy that you were able to have a restful night's sleep after your flight was delayed. In addition, it is wonderful to hear that you found your check-in process to be seamless. We hope to have the opportunity to welcome you back in the future for another comfortable stay.

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Parking seemed to be limited. A lady was really frustrated that she could not find a parking spot
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Dan,We appreciate your feedback, and we're happy to see much of your stay was pleasant. However, we apologize for any concerns regarding parking. Please know that our staff are always available to assist our guests, and we will take your comments into consideration as we continue to improve our property. Should you be in the area again, please consider coming back to see us for a more exceptional experience.

8/10 Good

Mike, Langley

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the air port and had a 24/7 shuttle to the airport. I will be staying there again on out way home from our holiday.
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Mike,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport! We're pleased to hear that our proximity to the airport and shuttle service effectively met your travel needs. It's great to know you plan to stay with us again, and we look forward to welcoming you back for another convenient and comfortable visit!

6/10 Okay

jocelyn

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Tambra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Thank you so much.
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Tambra,Thank you for your kind words about our team! Your appreciation means a lot to us, and we look forward to ensuring your next visit to Comfort Inn & Suites Sea-Tac Airport is just as enjoyable.

10/10 Excellent

DONALD

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, comfy bed. Seatac is Seatac!
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Kevin,Thank you for choosing to stay with us and for taking a moment to provide your review. We are pleased that our friendly service and comfortable beds added to the enjoyment of your visit. It was a pleasure to host you, and we look forward to welcoming you back to Comfort Inn & Suites Sea-Tac Airport.

4/10 Poor

Alyssa

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Courtesy shuttle never came, waited ~22min before catching a Lyft. No reason it should have taken that long when the hotel is located 6min away from the airport. After calling the hotel front desk a second time, I was then informed to look for the “sleep inn” courtesy shuttle, when I was staying at a comfort inn property. These instructions were not written in the initial message I received from the property. Then, at check in, I was asked to pay $200 for incidentals. This is an outrageous amount for a 3 star hotel at best. Front desk person also seemed a bit irritable which only added to my subpar experience.
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Alyssa,While we are happy to have you as our guest, we are sorry to see you were disappointed in your stay. We work hard daily to create a perfect experience for every guest and are continually learning and improving. We will be sure to review your comments as we move forward and hope to have another opportunity to welcome you back and impress you with our improvements.

10/10 Excellent

Fashoda

It was a great and friendly stay with great employees, I’ll highly book again 💯
Stayed 3 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Fashoda,Thank you so much for choosing to stay with us at Comfort Inn & Suites Sea-Tac Airport. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. The pleasure was truly ours, and we can't wait to welcome you back.

10/10 Excellent

Maribel

Liked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Kimberly

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service!
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Kimberly,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if you received anything short of your highest expectations. We assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments will be promptly addressed with our team to ensure improvement. We appreciate your feedback and hope for a chance to change your perceptions down the line.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities
Easy
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Paul,Thank you for your perfect rating. We trust you had the comfortable, welcoming experience we are known for at Comfort Inn & Suites Sea-Tac Airport, and we look forward to welcoming you back for another fantastic time.

2/10 Terrible

Shelley

Travelled with partner
Disliked: Staff & service
Tried calling the airport shuttle for 15 minutes and no one answered. Very disappointed.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Shelley,Thank you for bringing this matter to our attention. We're disappointed to hear about your experience with our airport shuttle service. This falls short of the seamless service we strive to provide. Rest assured, we're addressing this promptly to ensure better responsiveness in the future. We value your patronage and hope for the chance to regain your trust on your next visit.

6/10 Okay

Erin

Travelled with family
Liked: Staff & service
Dated, felt like it needed a good cleaning. The front desk staff was lovely, polite and helpful.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Erin,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our wonderful staff, we are sorry our accommodations weren't up to our usual high standards. We will be sure to review our policies and procedures with the team and hope to have another opportunity to welcome you back and impress you further.

8/10 Good

Yun Chi

Stayed 1 night in Mar 2024

8/10 Good

Stephen

Stayed 1 night in Mar 2024

10/10 Excellent

jason

Liked: Cleanliness, amenities, property conditions & facilities
Friendly, helpful staff.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Jason,Thank you for staying at Comfort Inn & Suites Sea-Tac Airport. We appreciate your feedback. We are happy to hear about your great experience. Our staff is always there to help you in any way possible. We are delighted to hear that your stay met your expectations. Thank you again for your review. We hope to host you again soon.

8/10 Good

Denise

Travelled with partner
Liked: Amenities, property conditions & facilities
Clean and close to airport
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Denise,Thank you for your positive review of Comfort Inn & Suites Sea-Tac Airport! We're happy you enjoyed our clean accommodations and proximity to the airport, and we hope you'll return.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this last minute. Comfort Inn got us in and it was so nice and clean.it smelled clean which I loved because you know its getting cleaned in between customers.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Dawn, Thank you for staying at Comfort Inn & Suites Sea-Tac Airport. We appreciate your recent feedback and taking the time to share your thoughts. We are glad you found your accommodations to be clean and comfortable. Our staff strives to ensure our guests have a comfortable stay and are always available to help in any way. We look forward to seeing you again.

6/10 Okay

INDERPAL

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was a noise as if someone was dragging something heavy around every few seconds throughout the night.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Inderpal,Thank you for your feedback. We're very sorry to hear about the noise you encountered during your stay, and we apologize for the disturbance. Rest assured that we've shared your comments with our team so we can address this. We'd be honored to receive another chance to provide you with the peaceful stay you deserve.

2/10 Terrible

Kanchan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a reservation just 3 hours before arrival and called the hotel to confirm my reservation, which they did. I called again upon arrival at the airport for the schedule - they gave me wrong directions. When I arrived at the hotel they said they did not have any more rooms and sent me to their sister hotel - Sleep Inn. Upon arrival at Sleep Inn they did not have a clean room identified and we had to wait for them to go look. Overall, e should have been checked in within 20-25 minutes after exiting the airport but the whole process took over 2.5 hours and we got to our room only after 2:30 am!!! It made the next work day super hard with just a few hours of sleep.
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Kanchan,Thank you for taking a moment to leave a review. While it is rare that we overbook, we understand the inconvenience caused when this happens, and we sincerely apologize. We will be sure to discuss this matter internally to determine how we can better the guest experience in this respect. It is our hope that you will give us another chance to change your perceptions down the line.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Great evening staff, helpful
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Bill,Our staff is our greatest asset, so we are thrilled to hear their efforts were worthy of a five-star rating! Hosting you again at Comfort Inn & Suites Sea-Tac Airport would be a treat, so please don't hesitate to revisit us for another flawless experience!

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a late check-in (1am) and staff facilitated my pickup from the airport--they were great. And I had an Amtrak train to catch that morning--they made sure my taxi was arranged as well. An overall pleasant, non-stressfull stay. I'll be back :-)
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Terri,It was such a pleasure having you as our guest! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. Thank you for your kind review and perfect rating, and we look forward to your return!

8/10 Good

Shannan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking available. We had to park at the building next door and haul our luggage around the building in the dark.
Stayed 2 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Shannan,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport and for sharing your feedback. We are sorry to hear you had a concern with parking, and we will be sure to review your feedback to ensure everything is as it should be. We hope that otherwise you enjoyed your stay and we look forward to welcoming you back and impressing you further.

10/10 Excellent

Jodeen

Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Maria,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport! Our team is delighted you had a wonderful stay with us and received excellent service. We take pride in providing a phenomenal experience for our guests, and we appreciate your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

8/10 Good

Randy W

Travelled with family
Liked: Staff & service
Just okay. Staff is very nice and friendly
Stayed 1 night in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Randy,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. If you're in the area again, please come back to see us.

8/10 Good

Jessica, Dartmouth

Travelled with group
Liked: Cleanliness
This was a good hotel for a quick sleep befor moving on with our journey. I did notice that some maintnance could be updated to the hotel. All and all o did havw w good sleep and it was reaonably priced. After a mistake expedia made i was glad we were able to find a place to sleep
Stayed 1 night in Mar 2024
Response from General Manager on 9 Mar 2024
Dear Jessica,We were happy to provide you with affordable accommodations, and we're glad you had a restful sleep. Thank you for your suggestions for improvement. We'll keep your comments in mind, and we hope to see you again soon.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Dear Gary,We're delighted to know that our clean, safe accommodations were the highlight of your visit and that you had a great experience with us overall. Thank you so much for the perfect rating and we hope you'll join us again soon.

6/10 Okay

Andrew

Liked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

EZGEL

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service
Small parking garage.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Stephanie,Thank you for choosing to stay at Comfort Inn & Suites Sea-Tac Airport! We understand that you'd prefer a larger parking garage. However, based on your positive rating, it sounds like your stay was otherwise pleasant. We appreciate your input and hope you'll return.

10/10 Excellent

Robin K

Stayed 1 night in Feb 2024

6/10 Okay

Kai

Stayed 1 night in Feb 2024

10/10 Excellent

Lionel, Makawao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is outstanding.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Lionel,Thanks for the glowing review of Comfort Inn & Suites Sea-Tac Airport! We're glad our delicious breakfast impressed you. It would be wonderful to welcome you back anytime.

8/10 Good

Abigail

Stayed 1 night in Feb 2024

4/10 Poor

Amilcar

Stayed 2 nights in Jan 2024

4/10 Poor

Lrn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They will not let you check in unless its 10-15 mins before 3 pm.
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Thank you for expressing your concerns to us. We sincerely apologize for the inconvenience you experienced during check-in. As you mentioned, check-in is at 3 p.m. However, guests may check-in before noon for an additional fee (based on availability). Your feedback is important to us, and we hope to have a chance to make your next visit a better one.

10/10 Excellent

Madhu Sudhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, clean
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Madhu,Your perfect rating means the world to us. We are so happy to know that our amazing team members and clean accommodations, were the highlights of your stay! Thank you, and we hope you'll join us again soon.

8/10 Good

Airielle

Stayed 1 night in Feb 2024

4/10 Poor

Christopher

Disliked: Cleanliness, amenities, property conditions & facilities
The staff was short and rude on the phone. The hotel was quite dingy, the elevator is slow and limited, the round the clock noise kept us up through the night. The room keys were programed so that every evening i had to have them programed again for each day. When I asked why only 1 day of access to a 3 night reservation I was told that it must be my fault for erasing the key. Hotel shuttle was the only one of 10 other local shuttles that took over 40 minutes to circulate. Every other hotel shuttle came by 6 times in 40 mins compared to Comfort Inn. Not recommended for business or pleasure.
Stayed 3 nights in Jan 2024
Response from General Manager on 11 Feb 2024
Dear Christopher,We are saddened to hear about your experience staying with us. Please accept our apologies for any issues you had with our service, shuttle, or noise. We will review your concerns with our team and correct the issues to ensure this does not occur again. Thanks for bringing this to our attention, and we hope you will allow us another opportunity to provide you with a better experience.

8/10 Good

Ramathan, Westerville

Business traveller
Liked: Cleanliness, amenities
Check in was pretty smooth and also the breakfast was fantastic
Stayed 2 nights in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Ramathan,It's always a pleasure hearing from our guests. We're glad our check-in process went smoothly and that our tasty breakfast was to your liking. The next time you're in the area, please come see us again.

10/10 Excellent

Patricia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the staff was kind and courteous. They answered all of our questions and helped with anything we needed. The shuttle service was great. It provided transportation to and from the mall and the airport. It really helped us save a lot of money that we would've used just to travel back and forth.
Stayed 3 nights in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Patricia,We appreciate you reaching out to share your experience. It is wonderful to know that our hotel and the amenities we offer provided you with great value and convenience during your visit to Sea-Tac. Your compliments on our cleanliness and hospitality will surely brighten our team's day. Thank you for choosing Comfort Inn & Suites Sea-Tac Airport. Come back anytime for another top-notch experience!

8/10 Good

Ronald E.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The value I received far exceeded the price I paid.
Stayed 2 nights in Jan 2024
Response from General Manager on 7 Feb 2024
Dear Ronald,We're delighted to receive your outstanding review of Comfort Inn & Suites Sea-Tac Airport! Our team is proud to have provided the excellent value you were seeking. Thank you for choosing to stay with us and we hope you'll return.

2/10 Terrible

kelsey

Stayed 1 night in Jan 2024

2/10 Terrible

Lixandro De Jesús Rodríguez

Stayed 2 nights in Jan 2024

6/10 Okay

Ellen

Disliked: Property conditions & facilities
After a long day, we were sent to the wrong hotel room, at the very end of a very long hallway. Had to walk back down to check in to get new keys/room.
Stayed 1 night in Jan 2024
Response from General Manager on 25 Jan 2024
Dear Ellen,Thank you for your feedback. Our dedicated team is committed to positive change, so we will reflect upon your concerns and work together to address them, especially regarding our service. It is our hope to welcome you back someday for an experience that is nothing short of seamless and five stars.

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, quiet and friendly. Breakfast was great. The parking was difficult because we have a big vehicle and the trash was piled up at the parking exit. Other than that, our stay was fantastic. Thank you.
Stayed 2 nights in Jan 2024
Response from General Manager on 24 Jan 2024
Dear Erica,We always appreciate hearing from our guests. It's great to know that our quiet, welcoming accommodations and tasty breakfast impressed you. Thank you for your feedback about parking. We'll keep your comments in mind, and we invite you to stay at Comfort Inn & Suites Sea-Tac Airport again during your next trip.

2/10 Terrible

Cindy, fairbanks

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024