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Reviews of Holiday Inn Express Windsor, an IHG Hotel

3 out of 5
Holiday Inn Express Windsor, an IHG Hotel
71 Alma Road, Windsor, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 414 out of 902 reviews" "
Rating 8 - Good. 354 out of 902 reviews" "
Rating 6 - Okay. 85 out of 902 reviews" "
Rating 4 - Poor. 33 out of 902 reviews" "
Rating 2 - Terrible. 16 out of 902 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
They are currently renovating this hotel (March 2024) and we stayed in one of the newly renovated rooms. Pros: - very comfy bed with choice of firm or soft pillows - cruelty free and vegan shower gel, soap and shampoo in the room - good blackout curtains and very quiet location meant I slept well - new room is well designed. There's a hairdryer and iron/ironing board in the room, a small open wardrobe to hang clothes and kettle with teas etc. Lovely bathroom with excellent shower. - breakfast had a small but good range, including vegan hot and cold options. Cons: - the lift had broken on the Wednesday before we checked in on Saturday. Nobody attempted to contact me which meant we had to walk up to the 3rd floor (4th if you consider ground 1st floor) each time we went to our room. Unfortunately this was quite difficult for my elderly mother and pregnant friend. It would have been totally inaccessible for a wheelchair user. When we raised it with reception we didnt even get an apology from the man on reception. Overall a good hotel with a short walk to the center of Windsor, castle etc.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location for Windsor. Very clean, quiet and plentiful breakfast.
Stayed 1 night in Mar 2024
Response from Dimitar Chavdarov on 24 Mar 2024
Dear Stephen.We're glad you liked your stay at Holiday Inn Express Windsor.Please visit us again when you come around!

10/10 Excellent

William, Dana Point

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. The young lady went out of her way to find me an umbrella which was so appreciated.
Stayed 1 night in Mar 2024
Response from Daniel, Guest service assistant on 3 Mar 2024
Good afternoon,Thank you for taking the time to review our Hotel and sharing your experience with everyone.I am delighted that you had a very pleasant stay, and the overall experience was so enjoyable. Our team is thrilled to have made you feel welcome, as everyone works so hard to make every guest feel special. Thank you very much for your high score. It will be a pleasure for me to share your positive comments with each member of staff. Kind regards, Daniel, Guest service assistant

10/10 Excellent

Greg

Stayed 1 night in Feb 2024
Response from Dimitar Chavdarov on 24 Mar 2024
Hello Greg.Thank you for rating our service a 5/5!Hope to see you again very soon!

10/10 Excellent

christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Trevor, GSM on 15 Jan 2024
Dear Christina,Thank you so much for taking the time to review our hotel and giving us a wonderful 10/10, we look forward to welcoming you again in the future,RegardsTrevor Smith

10/10 Excellent

Janet

Stayed 2 nights in Dec 2023
Response from Trevor, GSM on 15 Jan 2024
Dear Janet,Thank you so much for taking the time to review our hotel and giving us a wonderful 10/10, we look forward to welcoming you again in the future,RegardsTrevor Smith

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Halima on 24 Dec 2023
Dear Guest, Thank you for your feedback, it is very valued as it helps us to improve our service. Kind Regards,

2/10 Terrible

Leon

Liked: Cleanliness
Disliked: Staff & service, room comfort
No sleep
We had a room above the outside air con units they kept us awake most of the night, i did tell the receptionists he did not know what to do ?
Stayed 1 night in Dec 2023
Response from Halima on 24 Dec 2023
Dear Guest, Thank you for your feedback, it is very valued as it helps us to improve our service. Kind Regards,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GSA on 17 Dec 2023
Dear Christopher,Thank you for taking your time to review our hotel.Should you require anything further please do not hesitate to contact us.Kind Regards,Nimrah

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GSA on 17 Dec 2023
Dear Bradley,Thank you for taking your time to review our hotel. We hope to see you again soon.Kind Regards,Nimrah

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal!!
Very happy that we chose to stay here. Clean and comfortable with super staff. Ideally located just a 15 minute interesting walk from the Castle. Reasonably priced parking too.
Stayed 1 night in Dec 2023
Response from GSA on 10 Dec 2023
Dear Sonya,Thank you for sharing this wonderful feedback. Our team is thrilled to have made you feel welcome, as everyone works so hard to make every guest feel special. I am delighted to read that you truly enjoyed your time with us.We always try to ensure that our service and room cleanliness are up to the highest standard. We look forward to welcoming you back for another enjoyable stay in the future. Kind Regards,Nimrah

6/10 Okay

Geoff

Liked: Cleanliness, staff & service
Reasonable hotel in good location.
Generally good and close to Windsor town, about 10 minute walk. Room was adequate but small. There were no drawers so we left everything in our case. Fortunately only there for a few days. Breakfast was very good. plenty of variety. Biggest bugbear was having to pay £13 per night for car parking.
Stayed 2 nights in Dec 2023
Response from GSA on 10 Dec 2023
Dear Geoff,Thank you for taking the time to review The Holiday Inn Express Windsor and for your positive feedback. It was a pleasure to have you stay with us and we look forward to your return visit.Kind Regards,Nimrah

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
It was freezing in our room (room1) we did speak to the reception and it wasn’t really sorted properly. It was so warm in the reception area we couldn’t work out why our room was so cold.
Stayed 2 nights in Dec 2023
Response from GSA on 10 Dec 2023
Dear anonymous,Thank you for choosing Holiday Inn Express Windsor.Please accept our apologies for falling short on your expectations.Kind Regards,Nimrah

8/10 Good

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a typical, no frills, hotel. Breakfast was good.
Stayed 3 nights in Nov 2023
Response from GSA on 23 Nov 2023
Dear Lesley,Thank you for taking the time to review The Holiday Inn Express Windsor and for your positive feedback. It was a pleasure to have you stay with us and we look forward to your return visit.Kind Regards,Nimrah

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy Access to Windsor
This is great hotel with easy access walking into the castle and town centre of Windsor. The staff are brilliant, very helpful and friendly. The room was clean and comfortable with a really nice bathroom too. Nice bar/breakfast area and the breakfast was great too. Would definitely book to come here again
Stayed 1 night in Nov 2023
Response from GSA on 16 Nov 2023
Dear Sharon,Thank you for sharing this wonderful feedback. Our team is thrilled to have made you feel welcome, as everyone works so hard to make every guest feel special. I am delighted to read that you truly enjoyed your time with us.We always try to ensure that our service and room cleanliness are up to the highest standard. We look forward to welcoming you back for another enjoyable stay in the future. Kind Regards,Nimrah

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023
Response from Daniel, Guest service assistant on 12 Nov 2023
Thank you for taking the time to review The Holiday Inn Express Windsor and for your positive feedback. It was a pleasure to have you stay with us and we look forward to your return visit.

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
flights in 2 heathrow prity much none stop noisy
Stayed 1 night in Oct 2023
Response from Trevor, GSM on 5 Nov 2023
Good Evening Clive,Thank you for the kind review, apologies about the planes, it is sadly something you get used to living here, I appreciate your overall positive score and hope to welcome you again,RegardsTrevor

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely comfortable hotel. Staff very helpful and friendly. Room comfortable. Breakfast good. Parking underneath the hotel for £13 was a great bonus. Woukd definitely recommend. Walking distance to the castle
Stayed 1 night in Oct 2023
Response from Trevor on 28 Oct 2023
Good Morning Catherine,Thank you so much for the fantastic review, and wonderfully kind words, I shall let all the staff know,RegardsTrevor Smith

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great base for our visit to Windsor and London
Stayed 2 nights in Oct 2023
Response from Trevor Smith on 23 Oct 2023
Good Afternoon Wayne,Thank you so much for our 5 star rating, we strive for excellence, and love to know we are getting there,RegardsTrevor Smith

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service
Good location and included breakfast
Stayed 6 nights in Oct 2023
Response from Trevor Smith on 23 Oct 2023
Good Afternoon Diane,Thank you for taking the time to review our hotel, and thank you for the fantastic score,RegardsTrevor Smith

2/10 Terrible

Rebecca

Stayed 3 nights in Oct 2023
Response from GSA on 24 Nov 2023
Dear Rebecca,Thank your for taking your time out to review our hotel.Kind Regards,Nimrah

10/10 Excellent

Ellen Mary

Stayed 1 night in Oct 2023
Response from GSA on 19 Oct 2023
Dear Ellen Mary,Thank you for taking the time to review The Holiday Inn Express Windsor and for your positive feedback. It was a pleasure to have you stay with us and we look forward to your return visit.Kind Regards,Nimrah

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely breakfast which is included. Clean room. Never had a problem with holiday inns.
Stayed 1 night in Oct 2023
Response from GSA on 15 Oct 2023
Dear Kirsty,Thank you for taking the time to review The Holiday Inn Express Windsor and for your positive feedback. It was a pleasure to have you stay with us and we look forward to your return visit.Kind Regards,Nimrah

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Trevor on 28 Oct 2023
Good Afternoon Colin,Thank you for the positive review, we hope you stay again so we can make your 8 a 10,regardsTrevor Smith

6/10 Okay

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Overall o.k
Good location for walking into town. Very clean and tidy. Negatives were an uncomfortable bed, being kept awake early in the morning by their linen delivery van and for some reason no option of fried eggs for breakfast. Also beware that the hotel charges £13 per night to park your car.
Stayed 2 nights in Oct 2023
Response from GSA on 10 Oct 2023
Dear O.K,Thank you for taking the time to review The Holiday Inn Express Windsor and for your positive feedback. It was a pleasure to have you stay with us and we look forward to your return visit.Kind Regards,Nimrah

10/10 Excellent

Rory

Stayed 1 night in Oct 2023
Response from Trevor Smith GSM on 28 Oct 2023
Good Afternoon Rory,Thank you so much for the 5 out of 5, it truly means a lot to us all working here,regardsTrevor Smith

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Alex on 7 Oct 2023
Dear Ian,Thank you for your positive feedback. It was a pleasure to have you stay with us and we look forward to your return visit.Kind regards, Alex PietrzelaGuest Service Manager

8/10 Good

Gordon

Stayed 1 night in Oct 2023
Response from Trevor, GSM on 5 Nov 2023
Good Evening Gordon,Thank you for taking your time to review our hotel and thank you for the positive review, we hope to see you again,RegardsTrevor

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Helpful
Great one night stay- front desk was attentive and helpful. It was raining and the man at the front desk found an umbrella for me to use.
Stayed 1 night in Sep 2023
Response from GSA on 29 Sept 2023
Dear Julie,Thank you for taking the time to review The Holiday Inn Express Windsor and for your positive feedback. It was a pleasure to have you stay with us and we look forward to your return visit.Kind Regards,Nimrah

8/10 Good

Pete

Stayed 1 night in Sep 2023
Response from GSA on 29 Sept 2023
Dear Pete,Thank you for taking the time to review The Holiday Inn Express Windsor and for your positive feedback. It was a pleasure to have you stay with us and we look forward to your return visit.Kind Regards,Nimrah

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from GSA on 16 Sept 2023
Dear Anonymous,Thank you for your positive review.We hope to see you soon!Kind Regards,Nimrah

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GSA on 14 Sept 2023
Dear Mary,Thank you for taking the time to review The Holiday Inn Express Windsor and for your positive feedback. It was a pleasure to have you stay with us and we look forward to your return visit.Kind Regards,Nimrah

10/10 Excellent

Shaun

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class
Stayed 1 night in Sep 2023
Response from GSA on 6 Sept 2023
Dear Shaun,Thank you for taking the time to review The Holiday Inn Express Windsor and for your positive feedback. It was a pleasure to have you stay with us and we look forward to your return visit.Kind Regards,Nimrah

10/10 Excellent

Jennie

Stayed 1 night in Sep 2023
Response from GSA on 6 Sept 2023
Dear Jennie,Thank you for taking the time to review The Holiday Inn Express Windsor and for your positive feedback. It was a pleasure to have you stay with us and we look forward to your return visit.Kind Regards,Nimrah

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities
Great stay close to all attractions restaurant had a very limited menu for dinner staff very obliging
Stayed 1 night in Sep 2023
Response from GSA on 4 Sept 2023
Dear Andrew,Thank you for taking the time to review The Holiday Inn Express Windsor and for your positive feedback. It was a pleasure to have you stay with us and we look forward to your return visit.Kind Regards,Nimrah

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GSA on 4 Sept 2023
Dear Wendy,Thank you for taking the time to review The Holiday Inn Express Windsor and for your positive feedback. It was a pleasure to have you stay with us and we look forward to your return visit.Kind Regards,Nimrah

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, comfy room, breakfast was nice but could do with improving the quality of the hash browns and sausages. Everything else was good.
Stayed 1 night in Aug 2023
Response from Alex on 2 Sept 2023
Dear Guest, Thank you for taking the time to review The Holiday Inn Express Windsor and for your positive feedback. It was a pleasure to have you stay with us and we look forward to your return visit. Please accept my apologies for falling short of your expectations on some aspects of your stay. I appreciate your feedback as this is our best resource for improving guest services. Kind regards,  Alex Pietrzela Guest Service Manager

8/10 Good

Reinaldo A

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GSA on 31 Aug 2023
Dear Reinaldo,Thank you for your positive review!We look forward to seeing you again.Kind Regards,Nimrah

8/10 Good

Sandra, Halesowen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From the hotel it is 10 minutes walk to the castle in safe area. Parking £13 a night but worth it for peace of mind (in a locked garage) Could do with a proper restaurant but plenty of choice not far away
Stayed 2 nights in Aug 2023
Response from GSA on 28 Aug 2023
Dear Sandra,Thank you for taking the time to review The Holiday Inn Express Windsor and for your positive feedback. It was a pleasure to have you stay with us and we look forward to your return visit.Kind regards,Nimrah

8/10 Good

Douglas

Stayed 1 night in Aug 2023
Response from GSA on 28 Aug 2023
Dear Douglas,Thank you for taking the time to review The Holiday Inn Express Windsor and for your positive feedback. It was a pleasure to have you stay with us and we look forward to your return visit.Kind Regards,Nimrah

10/10 Excellent

M

Stayed 1 night in Aug 2023
Response from Sabin on 26 Aug 2023
Dear Guest, Thank you so much for your wonderful review. We are all delighted you enjoyed your time with us at Holiday inn Express Windsor. It was indeed our pleasure to look after you. Thank you once again, and I hope that we will have the opportunity to welcome you back again soon! Kind Regards, Sabin

8/10 Good

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was modern, comfortable, well maintained . Good breakfast. Friendly and helpful staff. Within walking distance to Windsor Castle.
Stayed 1 night in Aug 2023
Response from GSA on 22 Aug 2023
Dear Gloria,Thank you so much for your wonderful review. We are all delighted you enjoyed your time with us at Holiday inn Express Windsor. It was indeed our pleasure to look after you. Thank you also for the mention of our wonderful team :)Thank you once again, and I hope that we will have the opportunity to welcome you back again soon! Kind Regards,Nimrah

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
Brilliant wee hotel in Windsor. Within walking distance of the castle or £7 in an Uber. Hotel is bright, modern and comfortable. Everything was perfect - the bed, pillows, shower, WiFi etc. Breakfast is lovely and the staff are excellent too. Cannot wait to return.
Stayed 1 night in Aug 2023
Response from GSA on 21 Aug 2023
Dear Linda,Thank you for sharing this wonderful feedback. I am delighted to read that you truly enjoyed your time with us. We always try to ensure that our service and room cleanliness are up to the highest standard. Our team is thrilled to have made you feel welcome, as everyone works so hard to make every guest feel special. We look forward to welcoming you back for another enjoyable stay in the future. Kind Regards,Nimrah

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff perfect location excellent value for money
Stayed 1 night in Aug 2023
Response from Trevor, GSM on 20 Aug 2023
Good Morning Ray,Thank you for your kind words, I shall let the staff know, and thank you for the perfect review, we hope we see you again,SincerelyTrevor SmithGuest Service Manager

8/10 Good

Jane

Stayed 1 night in Aug 2023
Response from Alex on 14 Aug 2023
Dear Jane,Thank you for taking the time to review The Holiday Inn Express Windsor and for your positive feedback. It was a pleasure to have you stay with us and we look forward to your return visit. Kind regards,  Alex Pietrzela Guest Service Manager

8/10 Good

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Alex on 14 Aug 2023
Dear Carolina,  Thank you for taking the time to review The Holiday Inn Express Windsor and for your positive feedback. It was a pleasure to have you stay with us and we look forward to your return visit. Kind regards,  Alex Pietrzela Guest Service Manager

6/10 Okay

James

Travelled with family
Liked: Room comfort
Wouldn’t of paid £189 for a night unless club card
Quality of room ok. Careful as there’s an additional £13 charge for parking. Would of hoped seeing I booked as an adult and 11 yr old they wouldn’t of put us with a joining door for next room so we could hear their tv all night. Too late for me to try and relocate. Wifi was very week and kept falling out. Air con sounds like we were directly under Heathrow flight path too.
Stayed 1 night in Aug 2023
Response from Trevor, GSM on 20 Aug 2023
Good Morning James,Thank you for taking the time to review our hotel, I am sorry you found it noisy during your stay, we are looking to refurb our hotel soon, we hope we can welcome you again and change your opinion on our hotel,kind regardsTrevor SmithGuest Service Manager

8/10 Good

Sion

Stayed 1 night in Aug 2023
Response from Nimrah on 8 Aug 2023
Thank you so much for your wonderful review. We are all delighted you enjoyed your time with us at Holiday inn Express Windsor. It was indeed our pleasure to look after you.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nimrah on 8 Aug 2023
Thank you so much for your wonderful review. We are all delighted you enjoyed your time with us at Holiday inn Express Windsor. It was indeed our pleasure to look after you.

10/10 Excellent

Judith

Travelled with family
Liked: Amenities
Location was perfect, rooms clean, beds very comfy and breakfast filled us up for the day. Everything we needed for a great stay.
Stayed 1 night in Jul 2023
Response from Giorgia P. Guest Service Assistant on 28 Jul 2023
Dear Judith, Thank you for choosing to stay with us at Holiday Inn Express Windsor and for taking your time to share your experience with us. I am glad to see that your experience has been enjoyable and we have met your expectations. We are looking forward to welcoming you with us at our hotel in the future.