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Reviews of Sleep Inn & Suites Scranton Dunmore

2.5 out of 5
Sleep Inn & Suites Scranton Dunmore
102 Monahan Ave, Scranton, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 434 out of 1003 reviews" "
Rating 8 - Good. 307 out of 1003 reviews" "
Rating 6 - Okay. 123 out of 1003 reviews" "
Rating 4 - Poor. 73 out of 1003 reviews" "
Rating 2 - Terrible. 66 out of 1003 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are not very soundproof but otherwise excellent!
Stayed 1 night in Mar 2024
Response from ch on 27 Mar 2024
Dear Joseph,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Beck, Chattanooga

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great prices and very welcoming staff. Most of all pet friendly!!!
Stayed 1 night in Mar 2024
Response from ch on 27 Mar 2024
Dear Beck,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ch on 27 Mar 2024
Dear Mike,Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Holly

Stayed 1 night in Mar 2024
Response from ch on 27 Mar 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

2/10 Terrible

Bobby

Disliked: Staff & service
Plus I haven'f been able to watch tv once and no refill of coffee, tea and condiments Robert Bell, PGA PGA must be all capitalized. It's the PROFESSIONAL GOLFERS ASSOCIATION OF AMERICA, where I'm one of 29,000 members in the United States 🇺🇸
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, great price.
Stayed 1 night in Feb 2024

10/10 Excellent

Tony

Stayed 1 night in Jan 2024
Response from ch on 27 Mar 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ch on 18 Jan 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

8/10 Good

NICOLE, GERMANTOWN

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everyone was friendly!
Stayed 2 nights in Jan 2024
Response from ch on 18 Jan 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Wayne

Stayed 1 night in Jan 2024
Response from ch on 7 Feb 2024
Dear Wayne,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites

8/10 Good

Domenic, Nobleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean at a good value
Stayed 1 night in Dec 2023
Response from ch on 18 Jan 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Kristina

Pool could be warmer
Stayed 2 nights in Dec 2023
Response from ch on 5 Jan 2024
Dear Kristina,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

marla-joi

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay enroute, great staff.
Stayed 1 night in Dec 2023
Response from ch on 5 Jan 2024
Dear Marla jo, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Camille

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from ch on 18 Jan 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a 1 Night stay
Stayed 1 night in Dec 2023
Response from ch on 7 Feb 2024
Dear Roberto,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Jeanne

Stayed 1 night in Dec 2023

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in peacefully area.
Stayed 1 night in Dec 2023

10/10 Excellent

June

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in an industrial complex. My visit was on the weekend so it was quiet, but it may be busier during the week. The staff was very pleasant at attentive to the breakfast bar for prompt restocking.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Great value
Very comfortable, up to date rooms. Breakfast was decent. I thought this was a great value. The only thing I didn't like was the gross, non-slip mat in the bathtub.
Stayed 1 night in Dec 2023

10/10 Excellent

Jacquelyn

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Had a pet-friendly room on the 1st floor, near the outside door. Room was clean. I really like the tile-walk-in shower!!
Stayed 1 night in Dec 2023

10/10 Excellent

Mani

Stayed 1 night in Dec 2023
Response from ch on 18 Jan 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

4/10 Poor

Tonia

Stayed 1 night in Dec 2023

2/10 Terrible

Emily

Disliked: Cleanliness, property conditions & facilities, room comfort
Checked out immediately
The hotel looked nice in pics online and was reasonably priced with a decent pet fee. However the room was filthy, it looked like there was blood on the blow dryer and the mattress and bedspread were stained. The floor was sticky. I could not stay and the hotel refuses to refund me. Went to a Hilton.
Stayed 1 night in Dec 2023
Response from ch on 17 Dec 2023
Dear Emily,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the cleanliness on your recent visit. I have shared your feedback with our housekeepers to ensure these issues get addressed immediately. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.hard to find
Stayed 1 night in Dec 2023

10/10 Excellent

Leah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly and nice staff. Clean & quiet and right off the highway.
Stayed 1 night in Dec 2023

6/10 Okay

Moneta

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beds were comfortable. Location was convenient to the things we wanted to do. Front desk staff overall unresponsive. Asked for toilet paper for the room in the AM still not delivered to the room in the PM and we were out!! Then, when we came back at night, the front end staff was hiding in the back and didn’t come out until another employee texted her. Unresponsive personnel gave a negative impression of the facility.
Stayed 2 nights in Dec 2023
Response from ch on 7 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the service provided. I have shared your feedback with our staff to better handle these types of situations differently in the future. Again, I apologize for the negative experience and any inconvenience caused. Feedback from our guests on their experiences is what we use to further our constant improvement.We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

2/10 Terrible

DANIEL

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Disappointed
No internet, was on a business trip and needed to do work. Couldn’t get any help
Stayed 1 night in Dec 2023
Response from ch on 17 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the amenities on your recent visit. I have shared your feedback with our maintenance department to ensure these issues get addressed immediately. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Catherine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It boasts a smoke free environment but our room had a hige cigarette smell. Pillows and linens. The rest was good but I think all hitels should scrap all carpets and to commercial laminate. At least it is clean. Carpets harbour millions of germs. Yuck!
Stayed 1 night in Dec 2023
Response from ch on 6 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the room condition on your recent visit. I have shared your feedback with our housekeeping department to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

4/10 Poor

Joseph

Business traveller
Disliked: Room comfort
No sleep!
This place was nice, the check in girl at the front desk was excellent, however the mattress in our room was horrible, it must have come out of the Dunmore landfill after being run over by 100 trucks, it needs to be changed!
Stayed 1 night in Nov 2023
Response from ch on 6 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your comfort on your recent visit. I have shared your feedback with our staff to ensure this issue gets addressed. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

6/10 Okay

Erica

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from ch on 6 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Jean-Pierre

Travelled with family, Travelled with pets
Cleanliness and breakfast
Stayed 1 night in Nov 2023

8/10 Good

michele

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom shower is old and disgusting, hallways need a good vacuuming .
Stayed 1 night in Dec 2023

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay for 1 or more nights very clean
Stayed 1 night in Nov 2023
Response from ch on 4 Dec 2023
Thank you for your valuable time and feedback. We are so happy to hear you enjoyed your stay, and hope to see you again soon!

10/10 Excellent

Peter

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all pleasant and helpful, especially Joe! He was engaging and helpful!
Stayed 1 night in Nov 2023
Response from ch on 4 Dec 2023
Dear Peter,Thank you for taking the time to complete our online survey your feedback is appreciated. We are overjoyed to hear you had such a good experience and hope to see you again soon!

6/10 Okay

Gerald

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
It appears to be an old hotel that has been spruced up a bit -buy not to Hilton standards: there is "funny smell" that dominates the hotel - makes me feel like I am in a rest home or convelascent center. The shower though clean is very dated. food is nothing to get excited about. The staff was very responsive. The only real positive things was the bed gave a good night sleep.
Stayed 1 night in Nov 2023
Response from KEARA on 26 Nov 2023
Thank you for the review. We hope to see you again in the future.

10/10 Excellent

Debra, southampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and helpful! Beds were comfy and the room was very clean I would stay again!
Stayed 1 night in Nov 2023
Response from KEARA on 26 Nov 2023
Thank you so much for the lovely review! I'm glad to hear you had a wonderful stay and look forward to hosting you again in the future!

10/10 Excellent

David

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
The only reason i gave three was it wasnt easy to find! Once we found it the parking lot was very dark and kinda sketchy. The staff was amazing and friendly. Would recommend! They definitely need more lighting! Beds are very comfy! And are dog friendly!
Stayed 1 night in Nov 2023
Response from KEARA on 26 Nov 2023
Thank you for your feedback, I'm happy to hear you enjoyed your stay. Please visit us again on your next trip to the area!

2/10 Terrible

Andrew

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ch on 4 Dec 2023
Dear Andrew,Thank you for taking the time to complete the online survey. Your feedback is appreciated. On behalf of our entire team, I apologize for failing to exceed your expectations during your recent visit. It is our goal every guest leave satisfied, I'm sorry that was not your experience. We hope to get a second chance to give you a better stay.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Room and bathroom spacious; conveniently right off highway
Stayed 1 night in Nov 2023
Response from ch on 4 Dec 2023
Dear Paula,Thank you for taking the time to complete our online survey your feedback is appreciated. We are so happy to hear you enjoyed your stay, and look forward to seeing you again soon!

10/10 Excellent

Barbara

Stayed 1 night in Nov 2023
Response from ch on 4 Dec 2023
Thank you for taking the time to complete the only survey, your feedback is appreciated. We are happy to hear you enjoyed your stay and hope to see you again soon!

6/10 Okay

Scott

Liked: Staff & service
Staff were great. When we arrived, the internet was down most of the day, so they couldn’t check us in. Otherwise everything was ok.
Stayed 1 night in Nov 2023
Response from ch on 22 Nov 2023
Dear Scott,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the check-in service on your recent visit. It is our goal that every guest leave satisfied, I'm sorry that was not your experience. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

2/10 Terrible

Penny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cat Hatter’s
They stated they are a pet friendly hotel but wouldn’t let me check in, stating that they don’t accept cats. I had reserved the room early in the day and it was late when I had arrived and was told I couldn’t stay there with my cats.
Stayed 1 night in Nov 2023
Response from ch on 22 Nov 2023
Dear Penny,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the service on your recent visit. While we are pet friendly, we do not accept cats. I apologize for the miscommunication in regards to our pet policy. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

2/10 Terrible

Steven

Liked: Property conditions & facilities
Disliked: Staff & service
Morel has gone way downhill
One of the side doors was frequently found within a rock holding it open - we felt very unsafe. We were also overcharged for bringing two small dogs - $70 per night for the two of them. We’ve stayed here many times before while visiting my wife’s family; we will not be staying here again.
Stayed 2 nights in Nov 2023
Response from ch on 22 Nov 2023
Dear Steven,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the service on your recent visit. While we are pet friendly, we do charge a standard pet fee regardless of size or breed. We try to be as transparent as possible with our fees, but I apologize for any miscommunication. We take the safety of our guest very seriously and your complaint will be shared with our staff to address the issue.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

8/10 Good

Brandy

Liked: Staff & service
The staff was very friendly and they did a nice job recognizing Veteran's Day.
Stayed 2 nights in Nov 2023
Response from ch on 22 Nov 2023
Dear Brandy,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites

2/10 Terrible

DANIEL

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from ch on 9 Nov 2023
Dear Daniel,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. It is our goal every guest leave satisfied with their stay, I'm sorry that was not your experience. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

8/10 Good

Lyne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Nov 2023
Response from cgh on 9 Nov 2023
Dear Lyne,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your positive review. We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 1 night in Nov 2023
Response from ch on 9 Nov 2023
Dear Paula,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your positive review. We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites