Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews of Microtel Inn & Suites by Wyndham Wilkes Barre

2 out of 5
Microtel Inn & Suites by Wyndham Wilkes Barre
1185 Route 315, Wilkes-Barre, PA

Reviews

7.2

Good

Rating 10 - Excellent. 320 out of 1004 reviews" "
Rating 8 - Good. 276 out of 1004 reviews" "
Rating 6 - Okay. 170 out of 1004 reviews" "
Rating 4 - Poor. 102 out of 1004 reviews" "
Rating 2 - Terrible. 136 out of 1004 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The tv is way to small, not many channels on the tv and there is no counter space in the bathroom. I put some bathroom supplies on he bathroom sink and it fell off , the sink was not even.
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and pleasant stay
Stayed 1 night in Mar 2024

8/10 Good

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed on side by highway. Would request room on other side if staying here again. Trucks very noisy when trying to sleep.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convienent n close to event
Stayed 1 night in Dec 2023

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023

6/10 Okay

Diana

Liked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I read many of the reviews Brie booking but figured I’d give the place a chance since it was only a 1 night stay. Upon my arrival , the last at the from desk was not very friendly and dressed unprofessionally. I am not one to judge and I don’t know their dress code or uniform policy, but she appeared to have just walked in from the street. No name tag or hotel brand on her clothing. My room was assigned to me, it was the first room on the first floor, right on the side of the front desk and the loud laundry room. The outside door was marked as a handicap room which was ok until I got in. The room was fully handicap accessible, including a roll in shower. Because the shower was a roll in shower the shower head was much lower than a standard shower and there was no way of be able to fit under it to shower. I went to the front to so for another room and was given the room right next door to the handicap room. After moving into the new room I quickly discovered that the toilet would not flush so I picked up the phone to call the front desk. Well the phone had no cord connected to it so I was unable to use the phone and had to go to the front desk. Maintenance came and jiggled a few things in the toilet tank to get it to flush and the manager went into another room to get me a phone cord. An hour later I go to use the tiny TV and it does not work. Nothing would come in and it was just a rainbow of colors so I call the front desk again and was told someone would be over to fix it.
Stayed 1 night in Feb 2024

10/10 Excellent

Samir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is pleasant, curtious, and kind. The entire hotel is very CLEAN and the prices are quite affordable.
Stayed 1 night in Feb 2024

10/10 Excellent

Zachary

clean rooms
Stayed 3 nights in Feb 2024

8/10 Good

Grace

Stayed 1 night in Feb 2024

8/10 Good

Samarendra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is half way located on our journey. It’s nice and clean.
Stayed 1 night in Feb 2024

8/10 Good

George

Stayed 2 nights in Feb 2024

6/10 Okay

Sihoon

Liked: Cleanliness, staff & service
Breakfast was okay, hotel didn’t have enough sheets or blankets for the sofa bed. The pool was dirty and didn’t seem like it was chlorinated enough. It’s also away from the center of town.
Stayed 2 nights in Feb 2024

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was really convenient to everything. The lady at the check-in desk was awesome. They kept the front desk area and the breakfast area very clean. Would definitely stay at this hotel again.
Stayed 4 nights in Feb 2024

2/10 Terrible

Bakira

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are rude as can be don’t believe your booking Queen beds because all the beds are full size beds yet you paying for queens the heat sucked took kids to go swimming room was freezing as if the heat was never turned on
Stayed 1 night in Feb 2024

8/10 Good

Lela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had easy access to the highway.
Stayed 1 night in Feb 2024

10/10 Excellent

Lyse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Feb 2024

8/10 Good

Samarendra

Travelled with family
Liked: Staff & service, property conditions & facilities
This is my fourth visit to the facility. They’re keeping up everything very well.
Stayed 1 night in Feb 2024
Response from Management on 13 Feb 2024
Thank you for staying with us!

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024

4/10 Poor

Theresa

Travelled with family, Business traveller
I felt that the hotel has a few things to work on and it may have been in transition on a new owner the sheets had tears in them there was some dirt spots on the bed skirt the walls were dirty and the tables are dusty
Stayed 2 nights in Feb 2024

10/10 Excellent

gilles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean staff nice
Stayed 1 night in Feb 2024

6/10 Okay

Nen

Travelled with family
Disliked: Property conditions & facilities
Breakfast was good but the tv did not work
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were large and clean. Staff was helpful to get our rooms together which was very nice. Lots of places in the surrounding area made for a very fast DoorDash delivery
Stayed 1 night in Jan 2024

8/10 Good

Paige gibson

Stayed 3 nights in Jan 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Dajuana

Stayed 1 night in Jan 2024

10/10 Excellent

Huseyin

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable nice room
Stayed 1 night in Jan 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Raquel, New Haven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet stay at hotel
Stayed 1 night in Jan 2024

8/10 Good

Roy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We liked that the hotel was just off the 81. We didnt like that we didn't see the hotel sign when arriving as it was obstructed. We didn't like that staff couldn't give us a paper plate or juice/ water unless we were having breakfast on site. Sais they would get in trouble??? Sad really.
Stayed 1 night in Jan 2024

10/10 Excellent

Justadude

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was nice and clean but the tv kept messing up and would not work. The hotel was clean itself but the pool and hot tub were orange all at the bottom especially the hot tub was all orange. My friends room had a broken door hinge lock (the one that swings to lock) the hook end was complete broken off and her room haf wha looked like an axe chop right through the bathroom door tha was sealed with liquid rubber. Overall hotel was not bad. Close to everything and was worth the price. Would stay here again.
Stayed 1 night in Jan 2024

8/10 Good

Robert

Stayed 2 nights in Jan 2024

6/10 Okay

Tyler

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures didn't match hotel rooms Stains on the bed sheets
Stayed 1 night in Jan 2024

8/10 Good

Ben

Stayed 1 night in Jan 2024

10/10 Excellent

Dauly

Stayed 1 night in Jan 2024

6/10 Okay

Jason

Liked: Staff & service, amenities
I like the pool and hot tub
Stayed 2 nights in Jan 2024

10/10 Excellent

Sandra

Business traveller
Staff was polite and very friendly. Checking was extremely easy and fast
Stayed 1 night in Jan 2024

6/10 Okay

Robert

Stayed 1 night in Jan 2024

8/10 Good

miriam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
little information in the lobby offices on the night shift,it was not very professional
Stayed 2 nights in Jan 2024
Response from Management on 9 Jan 2024
Thank you for your feedback! We will work with our front desk to improve our service!

4/10 Poor

Shannon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Didn’t feel safe once I went back to my car and heard people arguing outside then the couple next to us was fighting all night slamming their door wr could hear it all night. Kid at front desk said there was nothing he could do when we asked to maybe change rooms
Stayed 1 night in Jan 2024

4/10 Poor

Daymond

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Rejean

Stayed 1 night in Jan 2024

2/10 Terrible

Tammy & Che

Stayed 1 night in Dec 2023
Response from Management on 4 Jan 2024
We are sorry to hear you did not enjoy your stay. Please reach out to us so we can make it right!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 5 Jan 2024
Thank you for your business.