1 Queen Bed, Nonsmoking, Accessible | 1 bedroom, premium bedding, pillow-top beds, desk
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Reviews of Quality Inn Fort Payne I-59 exit 222

2.5 out of 5
Quality Inn Fort Payne I-59 exit 222
102 Drinkard Drive NW, Fort Payne, AL

Reviews

7.8

Good

Rating 10 - Excellent. 151 out of 425 reviews" "
Rating 8 - Good. 139 out of 425 reviews" "
Rating 6 - Okay. 73 out of 425 reviews" "
Rating 4 - Poor. 24 out of 425 reviews" "
Rating 2 - Terrible. 38 out of 425 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Calvin, WOODBRIDGE

Liked: Cleanliness, staff & service, property conditions & facilities
This property is a quality place to stay that is convenient with decent parking. No elevator.
Stayed 1 night in Apr 2024
Response from Sam on 24 Apr 2024
Dear Calvin,Thank you for taking your time to leave us a great review. We greatly appreciate it. We hope to see you soon again. Best wishes.

10/10 Excellent

Terry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean staff was helpful
Stayed 1 night in Jan 2024
Response from maria on 8 Mar 2024
Dear Terry, We greatly appreciate the awesome review. Thank you for taking your time to complete the survey. We hope to see you again soon.

8/10 Good

Sherri

Business traveller
Liked: Staff & service, amenities
Easy and quick check in, friendly staff.
Stayed 1 night in Jan 2024
Response from sam on 8 Mar 2024
Dear Sherri, Take you taking your time to complete our survey. We greatly appreciate it. We hope to see you again soon.

8/10 Good

THIEN-THANH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From California property is clean updated and nice. Area seems sketchy but nothing happened so I guess it’s okay. Near falls and kinda near the cave!
Stayed 1 night in Jan 2024
Response from MH on 8 Mar 2024
Thank you for taking your time to leave us a review. We greatly appreciate it.

8/10 Good

Rick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maria on 8 Mar 2024
Dear Rick, Thank you for taking the time to leave us a review. We greatly appreciate your feedback.

8/10 Good

ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place for the price. Well maintained.
Stayed 3 nights in Jan 2024

10/10 Excellent

Gurjit

Travelled with family, Business traveller
Liked: Property conditions & facilities
No hand wash liquid !
Stayed 1 night in Jan 2024

8/10 Good

ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to share
Stayed 1 night in Dec 2023

8/10 Good

junhong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and quiet. The staff are friendly. Breakfast was very basic and the coffee was weak.
Stayed 1 night in Dec 2023

8/10 Good

Billy

Stayed 1 night in Dec 2023

10/10 Excellent

Lacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place and just a couple miles outside the busy city. We just needed a place to sleep. Great breakfast. Everyone was friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Michael

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Recent Stay
The people were friendly and were trying but appeared new and not very knowledgeable. It took about 10 min. to check-in and we didn't get our room keys for about 30 min.. The coffee maker and the clock radio/alarm in the room didn't work, nor did the T.V. in the breakfast area. We will give them the benefit of doubt and stay again but if there is no improvement, we will look elsewhere.
Stayed 1 night in Dec 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here several times. It's clean and staff is friendly and helpful. It's also convenient to shopping and dining along with being very affordable.
Stayed 3 nights in Dec 2023

10/10 Excellent

Dianne

Stayed 1 night in Dec 2023

8/10 Good

Marian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think is a good option for people visiting the area. The room is well maintained. There is always parking available, and the area is very quiet. I didn't like the key card to enter room as sometimes didn't work and we had to go back to the reception area to get it fixed a few times. Also, I needed to add a night to my stay, and they said I had to do a reservation using Expedia. I believe they should be able to add a night from their computer, especially when they said they have availability but instead I had to do another reservation.
Stayed 3 nights in Nov 2023

10/10 Excellent

Nga

Liked: Cleanliness, staff & service, property conditions & facilities
Good and quiet area
Stayed 2 nights in Nov 2023

4/10 Poor

Eileen

Disliked: Amenities
2 story motel feel: no elevator! No freezer. Very inconvenient to bring luggage upstairs with neck problems
Stayed 1 night in Nov 2023
Response from Sam on 28 Nov 2023
Dear Eileen, On behalf of our team we would like to apologize for not meeting your expectations. Rest assure we will use your feedback to keep improving. Thank you for choosing Quality Inn we hope to see you again soon.

8/10 Good

Diane

Stayed 1 night in Oct 2023
Response from sam on 17 Nov 2023
Dear Diane,Thank you for taking the time to leave us a feedback. We really appreciate it. We hope you have a great day!

10/10 Excellent

Patsy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from MR on 14 Nov 2023
Dear Patsy,Thank you for taking the time to leave us a feedback. We greatly appreciate it. We hope to see you again very soon.

6/10 Okay

Willis Jones

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water fountain in hallway was filthy, one member of the staff I tried to talk to couldn’t speak English to communicate a problem with the tub drainage and toilet clogged. The chairs and bed in the room were very uncomfortable, the desk chair was broke to where I almost fell backwards in it.
Stayed 1 night in Nov 2023
Response from sam on 17 Nov 2023
On behalf of our entire team we would like to apologize. We are very sorry. Rest assure we will be looking into this matter and will resolve the issues. Thank you for your fedback.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was quick and easy and the staff were all so kind and polite. The hotel was clean and smelled fresh.
Stayed 1 night in Oct 2023
Response from MR on 2 Nov 2023
Dear Alyssa,Thank you for taking the time to leave us an awesome review! We really appreciate it! Thank you for choosing to stay at Quality Inn we look forward to seeing you again soon.

6/10 Okay

Elise

Travelled with family and small children
Liked: Staff & service
Not clean. Floor was dirty under the desk (food crumbs). We had to have our comforter and changed out. (Spec of blood).
Stayed 1 night in Oct 2023
Response from MR on 26 Oct 2023
Thank you for taking the time to leave us your feedback. We deeply apologize for the inconveniences this has cause, we thank you for choosing Quality Inn in Fort Payne.

8/10 Good

Theodore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the breakfast should close an hour later (10 AM instead of 9 AM) for those guests arriving from different time zones.
Stayed 1 night in Oct 2023
Response from MR on 16 Oct 2023
Dear TheodoreThank you for taking the time to leave us a review and thank you for choosing Quality Inn in Fort Payne, AL.

8/10 Good

Aline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MH on 16 Oct 2023
Thank you for choosing Quality Inn in Fort Payne, AL and thank you for taking the time to leave us a good review we value every feedback. Thanks again and we hope to see you back again soon.

6/10 Okay

Jesse

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Found a lot of dead ants throughout the room and also stains on the mattress that looked like blood stains
Stayed 1 night in Oct 2023
Response from Mh on 16 Oct 2023
Dear Jesse,Thank you for your feedback. We value every feedback we get. We apologize for for this experience you encountered. Thank you for choosing Quality Inn.

4/10 Poor

Nicholas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The coffee machine and the juice machine were both out of order for breakfast. Only thing to eat were some danish and you could make a waffle. Bathroom floorhad dirt on it. Noise outside our room.
Stayed 1 night in Sep 2023
Response from Maria on 3 Oct 2023
We are very sorry about the inconvenience. We thank you for choosing Quality Inn in Fort Payne, AL. We hope to see you again soon.

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Maria on 25 Sept 2023
We are sorry for any inconvenience. We hope you have a great day. Thank you for choosing Quality Inn.

10/10 Excellent

mary ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied
Stayed 1 night in Sep 2023
Response from Maria on 22 Sept 2023
Thank you for the awesome review! We hope to see again soon.

10/10 Excellent

Heewoung

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very kind
Stayed 4 nights in Aug 2023
Response from Maria on 22 Sept 2023
Thank you for the awesome review! We hope to see you again soon.

8/10 Good

LISA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated. Only down side no eggs or meat with breakfast.
Stayed 1 night in Sep 2023
Response from Maria on 22 Sept 2023
Thank you for your review.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Maria on 22 Sept 2023
Thank you! Hope to see you soon again.

8/10 Good

Cindy

Travelled with partner
Room was clean and roomy. However, Smoke detector did not work, cracked mirror in bathroom, burned out light bulb in bedside lamp and cobwebs along the ceiling. Staff was friendly and quick about replacing the light bulb.
Stayed 1 night in Aug 2023
Response from Maria on 25 Sept 2023
Thank you for taking the time to review. We are sorry for any inconvenience. We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Maria on 25 Sept 2023
Thank you.

6/10 Okay

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The outside was pretty and rooms are clean , beds are great , but the carpet in the room needs to go ! It makes the rooms musky and stinky
Stayed 1 night in Aug 2023
Response from Maria on 25 Sept 2023
Thank you.

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Maria on 25 Sept 2023
Thank you.

8/10 Good

laurie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Maria on 25 Sept 2023
Thank you.

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Maria on 25 Sept 2023
Thank you.

6/10 Okay

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel was fine. Room was clean. Owners-mgmt obviously lives on sight. Our view out our bedroom window consisted of a discarded corner garden/whirlpool tub repurposed for growing plants.. there was a spare tire under the steps to the second floor - and no elevator…. Was a unique place. Not bad but just not what you expect when booking a hotel. The pool was quiet but a little dirty. But hey, we came to sleep and shower, for those two things it was just fine and clean.

2/10 Terrible

Cory

Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Room smelled
Stayed 1 night in Jul 2023

10/10 Excellent

SADIG

Liked: Cleanliness, staff & service, property conditions & facilities
The room is very clean and spacious. The front desk representative is very professional.
Stayed 1 night in Jul 2023

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Bed was quite comfortable. Quiet room. Very well lit parking lot.
Stayed 1 night in Jul 2023

2/10 Terrible

Kim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Billed our credit card twice. Now I have to try to get one charge reversed. Smells horrible! Spend a little more and get a nicer hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, easy check-in, room was clean, very quiet, bed was comfortable. The room smelled a bit musty. All in all it’s been a good stay. I would recommend it.
Stayed 1 night in Jul 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

8/10 Good

JOSHUA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Inn
It was good.
Stayed 2 nights in Jun 2023

8/10 Good

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Room was clean and comfortable.
Stayed 3 nights in Jun 2023

10/10 Excellent

Donald

Stayed 1 night in May 2023