Exterior

Reviews of Hampton Inn Suites Scottsboro

2.5 out of 5
Hampton Inn Suites Scottsboro
24747 John T Reid Pkwy, Scottsboro, AL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 346 out of 495 reviews" "
Rating 8 - Good. 112 out of 495 reviews" "
Rating 6 - Okay. 21 out of 495 reviews" "
Rating 4 - Poor. 7 out of 495 reviews" "
Rating 2 - Terrible. 9 out of 495 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well and staff were very helpful and kind.
Stayed 1 night in Apr 2024

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing
Stayed 1 night in Apr 2024

10/10 Excellent

RM

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Quiet and had a good sleep after a long drive. Jeanne at the front desk was professional and welcoming.
Response from Debra on 26 Mar 2024
Thank you for letting me know you enjoyed your stay with us. I will let Jeanne know she did a great job. We hope to see you again

10/10 Excellent

Dana M.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was exceptionally polite and accommodating.
Stayed 1 night in Mar 2024
Response from Debra on 25 Mar 2024
DanaThank you for taking the time to let us know youenjoyed your stay.We hope to see you again soon.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find entrance to property
Stayed 1 night in Mar 2024
Response from Debra on 25 Mar 2024
Thank you for letting me know you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

roy, North Hollywood

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compared to the red roof that we checked out of that was such a horrible experience we felt like we were at the Ritz Carlton. If you stay in Scottsboro, definitely stay at the Hampton Inn.
Stayed 1 night in Mar 2024
Response from Debra on 25 Mar 2024
Thank you for letting me know you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

William

Stayed 1 night in Feb 2024
Response from Debra on 25 Mar 2024
Thank you for letting me know you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Debra on 25 Mar 2024
MR. Harold,Thank you for letting me know you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

George

Stayed 1 night in Feb 2024
Response from Debra on 25 Mar 2024
Thank you for letting us know you enjoyed your stay.We look forward to seeing you again.

6/10 Okay

Douglas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting into the property is awful. No sign on the frontage road indicating where to turn. Parking is also awful

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

James

Stayed 1 night in Jan 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a short trip
Very clean and quiet. Great service. The breakfast and coffee could be better.
Stayed 1 night in Dec 2023

10/10 Excellent

steve

Stayed 1 night in Nov 2023

6/10 Okay

Valerie, Cordova

Liked: Staff & service, amenities, property conditions & facilities
The common areas, lobby, and hotel corridors were immaculately kept. The parking lot was well lit. Bed linens and towels were Hilton brand standard and clean. Unfortunately, the carpet in guest room needed to be cleaned, the refrigerator needed to be defrosted, the paint on the toilet seat was flaking off and there was no alarm clock in the room.
Stayed 2 nights in Nov 2023

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff for this property were very friendly and eager to assist. The hotel entrance was a little difficult to locate due to no signage indicating the entrance.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jeff, altamont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hard to find the hotel Other than that it was grest
Stayed 1 night in Nov 2023

8/10 Good

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find entrance to property. Need better signage to drive in.
Stayed 1 night in Oct 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Nick

Stayed 1 night in Oct 2023

10/10 Excellent

john

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Adriane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need is closeby like Walmart, restaurants, thrift shops and the like and property is clean and well maintained . Pool was excellent also.
Stayed 2 nights in Aug 2023

8/10 Good

Vincent

Stayed 2 nights in Aug 2023

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendliness and cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly. The place was very clean and well maintained.
Stayed 1 night in Jul 2023

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet very clean. No issues would stay again.
Stayed 1 night in Jun 2023

10/10 Excellent

Karen, Maryville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for my nephew’s wedding
Stayed 1 night in Jun 2023

10/10 Excellent

shellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean. Walking distance to walmart. Finding the entrance to get there was a little tricky my GPS was sending me to go behind home depot, but its actually the road next to home depot. It looks like a dead end road but you have to turn left.
Stayed 1 night in Jun 2023

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk woman with straight brown hair 6/3/23 was PHENOMENAL. Super friendly & helpful. The pool is gorgeous & rooms very clean. Only complaint is the signage finding the hotel. A bit off the road & a little confusing.
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Our trip was just a “weekend away.” The hotel was excellent in every way!
Stayed 1 night in May 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again.
Stayed 1 night in May 2023

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our family had an amazing time at this hotel. Would stay again. Very clean and breakfast was great.
Stayed 3 nights in May 2023

10/10 Excellent

Erik

Stayed 1 night in Apr 2023
Response from Ava Smith on 23 May 2023
Dear Erik,Thank you for choosing to stay with us and for taking the time to give us a positive rating. Providing every guest with an excellent guest experience is our top most goal, and it's great to see that we were successful in doing so for you. Thanks once again for your valuable feedback and we look forward to you visiting us again soon. Regards,Ava Smith,Guest Relations Manager.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly.
Stayed 1 night in Mar 2023
Response from Ava Smith on 27 Mar 2023
Dear Scott,Thank you for choosing to stay with us and for taking the time to give us a positive rating. Providing every guest with an excellent guest experience is our top most goal, and it's great to see that we were successful in doing so for you. Thanks once again for your valuable feedback and we look forward to you visiting us again soon. Regards,Ava Smith,Guest Relations Manager.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Ava Smith on 27 Mar 2023
Dear Shawn,Thank you for choosing to stay with us and for taking the time to give us a positive rating. Providing every guest with an excellent guest experience is our top most goal, and it's great to see that we were successful in doing so for you. Thanks once again for your valuable feedback and we look forward to you visiting us again soon. Regards,Ava Smith,Guest Relations Manager.

10/10 Excellent

kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, safe
Stayed 2 nights in Feb 2023
Response from Ava Smith on 21 Feb 2023
Dear Kim,We thank you for taking the time to share your positive feedback. We are pleased to see the 5-star rating which we always strive for. We are committed to offer our guests top-notch service and the highest levels of comfort. We are delighted that we were able to meet your needs. These remarks are what we value the most and we are pleased to have left a lasting impression on you. We appreciate your patronage and look forward to hosting you back again here soon.Regards,Ava Smith,Guest Relations Manager.

10/10 Excellent

Belinda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Ava Smith on 21 Feb 2023
Dear Belinda,Thank you for choosing to stay with us and for taking the time to give us a positive rating. Providing every guest with an excellent guest experience is our top most goal, and it's great to see that we were successful in doing so for you. Thanks once again for your valuable feedback and we look forward to you visiting us again soon. Regards,Ava Smith,Guest Relations Manager.

10/10 Excellent

Irvin, Big Canoe

Stayed 1 night in Jan 2023
Response from Ava Smith on 13 Mar 2023
Dear Irvin,Thank you for taking the time to leave a positive rating of our hotel. Our goal is to exceed our guests' expectations with top-notch service and clean & comfortable rooms and thank you for validating that we are accomplishing that goal. We look forward to you visiting us again soon. Regards, Ava Smith,Guest Relations Manager.

6/10 Okay

Dianna

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Good breakfast, staff very good, facility clean and up to date. Mattress was awful.
Response from Ava Smith on 20 Jan 2023
Dear Dianna,Thank you for taking the time to share your review. We are delighted to know that you liked the breakfast services offered and we hope that you enjoyed your overall stay with us. We are committed to providing you with an excellent guest experience. Your feedback regarding your concerns will not go unnoticed and we will absolutely share them with the respective areas for further review and action for service improvements. We thank you for choosing to stay with us and we hope to see you again soon.Regards,Ava Smith,Guest Relations Manager.

10/10 Excellent

Krista, Loveland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience. Nice, clean, convenient property and friendly staff.
Response from Ava Smith on 6 Jan 2023
Dear Krista,It's wonderful to know that our clean and comfortable accommodations, amenities and services provided left a lasting impression on you. We truly appreciate you taking the time to share your thoughts with us. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations and we are happy that we could do so for you. Once again, thanks for your feedback and we look forward to hosting you again soon.Regards,Ava Smith,Guest Relations Manager.

10/10 Excellent

Devon

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place and way better than the red roof in 👍
Stayed 1 night in Dec 2022
Response from Ava Smith on 6 Jan 2023
Dear Devon,We thank you for taking the time to share your positive feedback. We are pleased to see the 5-star rating which we always strive for. We are committed to offer our guests top-notch service and the highest levels of comfort. We are delighted that we were able to meet your needs. These remarks are what we value the most and we are pleased to have left a lasting impression on you. We appreciate your patronage and look forward to hosting you back again here soon.Regards,Ava Smith,Guest Relations Manager.

10/10 Excellent

stephanie

Stayed 4 nights in Dec 2022

10/10 Excellent

Vickie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very well equipped. The only bed wasn't comfortable.
Response from Ava Smith on 4 Dec 2022
Dear Vickie,Thank you for choosing to stay with us and for taking the time to give us a positive rating. Providing every guest with an excellent guest experience is our top most goal, and it's great to see that we were successful in doing so for you. We will certainly look in to the comments that you have mentioned. Thanks once again for your valuable feedback and we look forward to you visiting us again soon.Regards,Ava SmitGuest Relations Manager

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming and friendly.
Stayed 1 night in Nov 2022
Response from Ava Smith on 4 Dec 2022
Dear Frank,Thank you for taking the time to leave a positive rating of our hotel. We take great pride in our team and the services we offer to each of our valued guests and it makes us happy to see your feedback and to know that you enjoyed your stay with us. We will certainly convey you feedback to the staff which will motivate them. Our goal is to exceed our guests' expectations with top-notch service and clean & comfortable rooms and thank you for validating that we are accomplishing that goal. We look forward to you visiting us again soon.Regards,Ava SmithGuest Relations Manager

10/10 Excellent

Dale A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WAS WALKING DISTANCE TO SHOPPING AND GYMNASIUM.
Response from Ava Smith on 4 Dec 2022
Dear Dale A,Thank you for the review. We are pleased to read that you liked the services and the location of our hotel. We are committed to providing you with an excellent guest stay and we are pleased to receive your positive scoring. Your satisfaction and comfort are our first priority. A positive guest experience is something that we take great pride in, so your positive scoring is deeply appreciated. We value your patronage and look forward to hosting you back again here soon.Regards,Ava Smith,Guest Relations Manager.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean. What I'd expect for a hotel
Response from Ava Smith on 4 Dec 2022
Dear James,Your feedback of our hotel is appreciated and we thank you for choosing to stay with us. We are happy to serve you and are delighted to know that you enjoyed your stay with us and that you liked the accommodation and services offered. Collectively our team works diligently to ensure each of our guests stay is the best right from the arrival until the departure with the top-notch service and the highest levels of comfort and your positive feedback makes it all worth our efforts. Thanks for your positive rating and we look forward to seeing you again soon. Regards,Ava Smith,Guest Relations Manager.

2/10 Terrible

April

Stayed 1 night in Oct 2022
Response from Ava Smith on 4 Dec 2022
Dear April,Thank you for taking the time to post your feedback. We are concerned that we might have not met your expectations or given you our best service. Please do let us know about any specific concerns you had during your stay, your feedback is very important to us and we can assure you that we will do everything possible to create an enjoyable experience. We hope to see you again and promise that you will have a better guest experience. Sincerely, Ava Smith,Guest Relations Manager.