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Reviews of Monument Inn & Suites

2.5 out of 5
Monument Inn & Suites
1130 M Street, Gering, NE

Reviews

8.8

Excellent

Rating 10 - Excellent. 578 out of 1000 reviews" "
Rating 8 - Good. 305 out of 1000 reviews" "
Rating 6 - Okay. 67 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jelo on 9 Apr 2024
Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Russell

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly people working. Also they are very pet friendly.
Stayed 1 night in Jan 2024
Response from Jelo on 3 Apr 2024
Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!

6/10 Okay

Chris

Liked: Cleanliness, staff & service
The LED light above the bed is to bright. They should spread guess out, could hear next door all night.
Stayed 1 night in Mar 2024
Response from Jelo on 26 Mar 2024
Thank you for your feedback! We apologize for any inconvenience caused by the bright LED light above the bed. We appreciate your suggestion to spread out the guests to minimize noise from neighboring rooms. Rest assured, we take guest comfort seriously, and we will take your comments into consideration for future improvements. If you have any further concerns, please feel free to reach out to our front desk. We hope to welcome you back soon!

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jelo on 17 Mar 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

shelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy my stay
Stayed 1 night in Mar 2024
Response from Asha on 16 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, friendly staff. Breakfast was not great, very limited choices for their continental breakfast.
Stayed 1 night in Mar 2024
Response from Asha on 16 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dwayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bring your own streaming stick like a Roku if you want to watch any sports or local news. No meats on the breakfast but made do with eggs and French toast. Nice room set up. Clean and comfortable as well. Will stay there again
Stayed 1 night in Mar 2024
Response from Jelo on 12 Mar 2024
Thank you for your feedback! We're delighted to hear that you found our rooms clean, comfortable, and well-set-up. We appreciate your understanding regarding the breakfast options and are glad you were able to enjoy eggs and French toast. We understand the importance of staying connected to your favorite sports and local news, and we'll certainly take your suggestion into consideration for future improvements. We look forward to welcoming you back on your next visit!

10/10 Excellent

JOSE ANGEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful rooms,
Stayed 1 night in Feb 2024
Response from Jelo on 7 Mar 2024
Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Bryce

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet Hotel with a nice room set up and friendly staff
Stayed 3 nights in Feb 2024
Response from Jelo on 7 Mar 2024
Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean and the entire property seemed well kept. Not really impressed with wall of mirrors above the beds but just personal preference. The lady at checkin was wonderful and did a fantastic job.
Stayed 1 night in Feb 2024
Response from Jelo on 10 Feb 2024
Thank you for your feedback! We're glad to hear you found our rooms clean and well-maintained. We appreciate your input on the mirrors above the beds and will take it into consideration. We're delighted that our check-in staff provided you with excellent service. We hope to welcome you back soon!

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms at an amazing price. Will definitely be staying here again!
Stayed 3 nights in Feb 2024
Response from Jelo on 5 Feb 2024
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing different I would do if i was the manager, spread the guess out. It seemed all the guest were on one side. Not a big deal though this time
Stayed 1 night in Jan 2024
Response from Emily on 29 Jan 2024
Thank you for your input I will pass this along to my manager. Our reservation platform automatically assigns rooms in numerical order as they arrive to our system.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Jan 2024
Response from Jelo on 16 Jan 2024
Thank you for taking the time to write a review regarding your recent stay at our hotel.We value your opinions much, and you can be sure that we will use them to make every effort to make each of our visitors' experiences delightful. We look forward to your return soon!

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and property was nice , however everyday they served scrambled eggs and French toast and of course waffles
Stayed 8 nights in Dec 2023
Response from Jelo on 9 Jan 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and staff was great.
Stayed 1 night in Dec 2023
Response from Jelo on 8 Jan 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

Pamela, Cheney

Liked: Cleanliness, staff & service, property conditions & facilities
Close to a cute little park and 2 blocks from the main street. Nice area, very quiet. Facility is clean and well kept, breakfast room is great, breakfast decent (scrambled eggs, French toast, waffles).
Stayed 1 night in Dec 2023
Response from Jelo on 3 Jan 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

David, Goodland

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, stay there every time we're in the area.
Stayed 1 night in Dec 2023
Response from Jelo on 3 Jan 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

Rick

Stayed 1 night in Dec 2023
Response from Jelo on 3 Jan 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Jelo on 3 Jan 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Jelo on 3 Jan 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jelo on 3 Jan 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean suite. Pleasant staff. We recommend this hotel.
Stayed 1 night in Dec 2023
Response from Jelo on 3 Jan 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

Sheryl L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gering, NE Hotel
This hotel is always so clean and quiet. We know what to expect when we stay here.
Stayed 1 night in Dec 2023
Response from Jelo on 3 Jan 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

Holly

Stayed 1 night in Dec 2023
Response from Jelo on 8 Jan 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jelo on 3 Jan 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

8/10 Good

Shuiquan

Liked: Cleanliness, staff & service, property conditions & facilities
quiet, friendly staffs.
Stayed 1 night in Dec 2023
Response from Jelo on 3 Jan 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfy and great staff.
Stayed 1 night in Dec 2023
Response from Jelo on 3 Jan 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Desiree and Lois on 8 Dec 2023
Thank you for your kind review and feedback. We appreciate it very much.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and clean, comfy
Stayed 2 nights in Dec 2023
Response from Jelo on 7 Dec 2023
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jelo on 7 Dec 2023
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
I would work on the breakfast that you sever. I would have more choices
Stayed 1 night in Dec 2023
Response from Desiree on 5 Dec 2023
Thank you for your feedback. We try to provide the very basics as well as keep it low cost in order to keep room rates down. Since covid the prices have continually went up thus making many things not very economical to provide as well as keep our rates in a competitive margin. Our thought was that our guests would be more happy with something to eat over having nothing at all. We do apologize that you were disappointed, but we also hope that you understand.

2/10 Terrible

Arnold

Disliked: Property conditions & facilities
the deadbolt on the door wouldn't lock. There was a soap dispenser in the shower that didn't have any soap it in and were told "none of them work," beds uncomfortable (old mattresses) terrible, terrible breakfast. The eggs were grey, no protein offered.
Stayed 3 nights in Nov 2023
Response from Desiree on 29 Nov 2023
Thank you for bringing these issues to our attention so we are able to address these concerns promptly. We appreciate your feedback.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite place to stay
Stayed 2 nights in Nov 2023
Response from Jelo on 29 Nov 2023
Thank you for taking the time to write a review regarding your recent stay at our hotel.We value your opinions much, and you can be sure that we will use them to make every effort to make each of our visitors' experiences delightful. We look forward to your return soon!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at monument I'm going to tell all of my friends about the monument
Stayed 1 night in Nov 2023
Response from Jelo on 24 Nov 2023
Thank you for taking the time to write a review regarding your recent stay at our hotel.We value your opinions much, and you can be sure that we will use them to make every effort to make each of our visitors' experiences delightful. We look forward to your return soon!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Desiree on 23 Nov 2023
Thank you!!

10/10 Excellent

Barbara, Germantown

Stayed 1 night in Nov 2023
Response from Desiree on 11 Dec 2023
Thank you for your rating we apricate it very much.

10/10 Excellent

Byron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Desiree on 21 Nov 2023
Thank you for your kind review of our hotel & staff!!

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our state has been very comfortable, Very affordable.. friendly staff and help staff.... Great location...
Stayed 1 night in Nov 2023
Response from Desiree on 16 Nov 2023
Thank you kindly for the nice review!!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The hotel is right on the old Oregon Trail.
Stayed 2 nights in Nov 2023
Response from Desiree on 14 Nov 2023
Thank you for your kind review!! We look forward to seeing you again!

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Desiree on 11 Nov 2023
Thank you for your kind review of our hotel & staff!

8/10 Good

Craig

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jelo on 4 Nov 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was super comfortable. Everything was nice and clean
Stayed 1 night in Oct 2023
Response from Jelo on 31 Oct 2023
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Alexis

Stayed 1 night in Oct 2023
Response from Jelo on 14 Nov 2023
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jelo on 25 Oct 2023
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

4/10 Poor

Eugenia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Definitely not the best stay I’ve had there!
I was not to thrilled with my stay this time unfortunately. Upon check in when I went to my room I noticed that the toilet was constantly running. I tried to stop it but it would not stop. I notified the from desk about it and as it was so late when I checked in I didn’t want to get another room so I asked him to just have maintenance look at it in the morning . I turned the water to it off for the night. Then when I tried to take a shower it took almost 34 minutes for the water to finally heat up to a luke warm temp. After that tried to watch tv before falling asleep and couldn’t get the satellite to turn on just kept saying no signal. Finally went to bed. In the morning I left for the day thinking that at least the toilet would be fixed by the time I returned only to find it was still running when I opened my door. I again turned it off went to bed and left as early as I could the next morning.
Stayed 2 nights in Oct 2023
Response from Jelo on 24 Oct 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

8/10 Good

Judy

Stayed 1 night in Oct 2023
Response from Jelo on 24 Oct 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jelo on 21 Oct 2023
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Denise

Staff was very sweet. The room is clean and large. Would absolutely return and recommend.
Stayed 1 night in Oct 2023
Response from Desiree on 20 Oct 2023
Thank you for your kind review of our hotel & staff!!

8/10 Good

lori

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Jelo on 21 Oct 2023
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place away from home!
I made the Reservation for my Husband, Scott. Scott was in the area working and helping area schools raise money. This is his second time staying at your hotel and he absolutely loves it. Thanks so much for making it such a friendly and clean environment! Karen Sievers
Stayed 1 night in Oct 2023
Response from Jelo on 18 Oct 2023
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!