Ratings based on 134 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from SE England

Nice staff, disappointing rooms

Posted 17-Jul-2017
We found signs of poor housekeeping, dusty/smeary surfaces, dirty spoon on the carpet so told reception. Accepted offer of a suite, but that had a bad smell! Wife went to use the loo & discovered the cause of the smell! Apology but no good will gesture or reflection in the bill, thought it merited something? Oh well guess not. The suite was only available that night, so we changed back to the original room, which had been cleaned. Their best asset is their staff (not housekeeping). Two ladies at reception were really helpful with advice directions. Seemed appalled about the toilet & made the Manager aware, so as I say disappointed there was no effort to make up for it. Also told them about the smell of urine in a corner of the room, which my Wife noticed as she packed (so that was as we checked out) & they sent a member of staff to investigate.
4 out of 5
Recommended
for Everyone
by A verified traveller from Aberdeen

Good location

Posted 17-Jul-2017
Pros: Location
Cons: Room need updated
Location: Beach location, easy walk into town.
Pleasant stay apart from our room which looked onto the kitchen rooftop not very inspiring.
3 out of 5
by A verified traveller

Needs a refurb

Posted 12-Jul-2017
Pros: Location - on the water and walk to golf.
Cons: The entire inside needs to be re-done.
Location: In town of Nairn
The hotel looks grand from the outside but is old and tired inside. For the expense we were expecting much nicer. Our dinner reservation was messed up but the staff went above and beyond to make us happy and that was really nice
4 out of 5
Recommended
for Everyone
by A verified traveller from perthshire

Golden Wedding Celebration

Posted 26-Jun-2017
Pros: The friendly relaxed atmosphere throughout the hotel.
Location: The location has many things to offer, walking, fantastic golf courses nearby, castles to explore and other attractions for the whole family.
We spent two nights at the hotel, the staff were very helpful and friendly throughout our stay. Our room was very comfortable and had a beautiful view of the beach below and across the Moray Firth. We had a choice of fine dining in the Dining Room or less formal in the Conservatory, both were excellent. The swimming pool and spa offered relaxation and the general atmosphere and ambiance of the Hotel contributed to a most enjoyable weekend. We would highly recommend this Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from Colorado

Nice, on the beach, close to golf, excellent spa

Posted 21-Jun-2017
Pros: Spa facilities and location
Cons: Maybe include breakfast with room.
Location: Golf, castles, distilleries, beach walks, old churches, great people
Stayed for a week, hot tub was nice to have, as I was playing golf everyday. Close to everything in town, with a spectacular view.
1 out of 5
by A verified traveller from Ontario

Terrible Hotel on Nice Beach

Posted 22-May-2017
This hotel was dirty, smelly, outdated with entirely useless features like a pant press and senior hand rails. The food was terrible as was the restaurant itself. Unless there's an entirely different side to this hotel that I was unable to find, this is a clear DO NOT STAY situation.
5 out of 5
Recommended
for Everyone
by A verified traveller from Huntly

Lovely hotel next to beach . Nice big family room

Posted 14-Apr-2017
Great place my kids loved it staff were so friendly with them and anything we needed . Would recommend to my friends and family. Very nice big family room
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 13-Apr-2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller

IN QUIET LOCATION.

Posted 11-Apr-2017
Cleanliness was good. Food was excellent. Staff very welcoming. Food service was a bit haphazard in the evening but did not affect enjoyment. Some of the furnishings were dated in the room.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 04-Apr-2017 on Hotels