Nice staff, disappointing rooms
We found signs of poor housekeeping, dusty/smeary surfaces, dirty spoon on the carpet so told reception. Accepted offer of a suite, but that had a bad smell! Wife went to use the loo & discovered the cause of the smell! Apology but no good will gesture or reflection in the bill, thought it merited something? Oh well guess not. The suite was only available that night, so we changed back to the original room, which had been cleaned. Their best asset is their staff (not housekeeping). Two ladies at reception were really helpful with advice directions. Seemed appalled about the toilet & made the Manager aware, so as I say disappointed there was no effort to make up for it. Also told them about the smell of urine in a corner of the room, which my Wife noticed as she packed (so that was as we checked out) & they sent a member of staff to investigate.