Deluxe Room, 1 King Bed, River View | Hypo-allergenic bedding, desk, iron/ironing board, WiFi

Reviews of The Glen Mhor Hotel and Uile-bheist Brewery & Distillery

4 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 369 out of 1008 reviews" "
Rating 8 - Good. 350 out of 1008 reviews" "
Rating 6 - Okay. 141 out of 1008 reviews" "
Rating 4 - Poor. 108 out of 1008 reviews" "
Rating 2 - Terrible. 40 out of 1008 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice atmosphere at the restaurant.
Stayed 1 night in Mar 2024

10/10 Excellent

Clara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was our third time at Glen Mhor so needless to say we enjoy staying at this hotel. Brought five friends this time who enjoyed it too. Delighted to see the renovations; rooms and bar/ dining areas modernized but retaining comfortable elegance. What brings us back: the large comfortable rooms; the in house dining; location and views on the river; easy parking; and walking to high street. On the downside: No elevators to easily reach higher floors so either request a lower room or ask for help with your luggage. The receptionist on checkin didn’t offer help but someone later told us we should have asked, so we struggled needlessly.
Stayed 1 night in Mar 2024

10/10 Excellent

Clara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A reliable, convenient, and beautiful place to stay in Inverness. The rooms are spacious, facilities lovely, and staff accommodating.
Stayed 1 night in Mar 2024
Response from ER on 18 Mar 2024
Hello Clara Thank you for booking with us and leaving us a review. We are glad you were satisfied with your stay. We do hope to see you again in the near future. Kind regards Glen Mhor

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying at Glenn Mhor. It is a quiet and convenient hotel, away from the restaurants and pubs. There was no hot water in the morning we left, but it was understandable as I work in a hotel
Stayed 2 nights in Mar 2024
Response from Maria on 21 Mar 2024
Hi Cheryl! We're glad you enjoyed another stay at our hotel. We're sorry to hear about the hot water and appreciate your understanding on the matter. We hope to see you again soon for a third visit!

8/10 Good

deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location- walkable to river trails, downtown pubs for music and bus station
Stayed 2 nights in Mar 2024
Response from ER on 16 Mar 2024
Morning Deborah Thank you for booking with us and leaving us a review. We are pleased that you were satisfied with your stay with us. We do hope to see you again the future. Kind regards Glen Mhor

10/10 Excellent

Rowan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay, quiet and comfortable with a nice dinner and breakfast at the hotel too! Thank you.
Stayed 1 night in Feb 2024
Response from Maria on 28 Feb 2024
Thank you so much for your review Rowan. We're so glad you enjoyed your stay and your meals too. We would be thrilled to host you again soon!

10/10 Excellent

Heather, Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful with a lot of character! The staff were ALL friendly, welcoming and helpful. The area in which the hotel is located is gorgeous. The restaurant has vegetarian options (which are delicious). I would highly recommend staying at this inviting hotel.
Stayed 14 nights in Feb 2024
Response from MR on 26 Feb 2024
Hi Heather. Thank you so much for your kind words, we're delighted that you enjoyed your stay. Your review is very much appreciated, we hope to have you stay with us again soon!

10/10 Excellent

Stéphane

Stayed 1 night in Feb 2024
Response from Maria on 21 Mar 2024
Thank you so much Stephane, we hope to have you again soon!

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greasy location and friendly helpful staff.
Stayed 1 night in Jan 2024
Response from JM on 5 Feb 2024
Thank you very much for your kind words! We look forward to having you back!Kind RegardsThe Glen Mhor Team

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Isla on 22 Jan 2024
Good Afternoon,Thank you for the feedback!We hope to see you return some time soon.Kind RegardsGlen Mhor Reception

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the staff and our rooms!
Stayed 1 night in Jan 2024
Response from Isla on 22 Jan 2024
Good Afternoon,Thank you for the feedback! We are glad you enjoyed!We hope to see you return some time soon.Kind RegardsGlen Mhor Reception

10/10 Excellent

Pavan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Properwas very spacious and looked modern. We even had a secure carpark.
Stayed 1 night in Dec 2023
Response from Isla on 22 Jan 2024
Good Afternoon,Thank you for the feedback! We are glad you enjoyed!We hope to see you return some time soon.Kind RegardsGlen Mhor Reception

2/10 Terrible

pauline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Isla on 22 Jan 2024
Good Afternoon,Thank you for the feedback!We hope to see you return some time soon.Kind RegardsGlen Mhor Reception

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Isla on 22 Jan 2024
Good Afternoon,Thank you for the feedback!We hope to see you return some time soon.Kind RegardsGlen Mhor Reception

10/10 Excellent

Keith

Stayed 1 night in Dec 2023
Response from Isla on 22 Jan 2024
Good Afternoon,Thank you for the feedback!We hope to see you return some time soon.Kind RegardsGlen Mhor Reception

6/10 Okay

LOUISE

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
no way of contacting front desk which is a bit odd when in a different building check in could have been better as came early still waited ages to get to the room but overall good hotel close to town and sights but very quiet at night will be back
Stayed 2 nights in Nov 2023
Response from Isla on 22 Jan 2024
Good Afternoon,Unfortunately we do not have phones in the room but we do have a phone monitored 24/7 at the reception desk.We apologies about the long wait for check in, we try our best to get the rooms done as early as we can,We hope you wish to stay again soon.Kind RegardsGlen Mhor Reception

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and hotel is situated in a great location along the riverside just minutes from the town. Great dining options avaliable.
Stayed 1 night in Dec 2023
Response from Isla on 22 Jan 2024
Good Afternoon,Thank you for the feedback! We are glad you enjoyed your stay!We hope to see you return some time soon.Kind RegardsGlen Mhor Reception

10/10 Excellent

Jena

Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Isla on 22 Jan 2024
Good Afternoon,Thank you for the feedback!We hope to see you return some time soon.Kind RegardsGlen Mhor Reception

4/10 Poor

Kathleen

Stayed 1 night in Dec 2023
Response from Isla on 22 Jan 2024
Good Afternoon,Thank you for the feedback!We hope to see you return some time soon.Kind RegardsGlen Mhor Reception

10/10 Excellent

adrian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Isla on 22 Jan 2024
Good Afternoon,Thank you for the feedback!We hope to see you return some time soon.Kind RegardsGlen Mhor Reception

6/10 Okay

Kevin

Stayed 1 night in Nov 2023
Response from Isla on 22 Jan 2024
Good Afternoon,Thank you for the feedback!We hope to see you return some time soon.Kind RegardsGlen Mhor Reception

8/10 Good

Diane

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a great location for the city centre and walkable for bars, restaurants and shopping. It has a great restaurant and bar area on site that serves its own brewed beers. Staff are very friendly and helpful.
Stayed 1 night in Dec 2023
Response from Reception on 5 Dec 2023
Good evening, thank you for your lovely feedback. We hope to see you back again in the future. Kind Regards, The Glen Mhor Hotel.

10/10 Excellent

Fraser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room
Stayed 1 night in Nov 2023
Response from Isla on 30 Nov 2023
Good Morning,Thank you for the feedback! We hope to have you staying again sometime soon!Kindest RegardsGlen Mhor Reception

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful situation, centre easily accessible on foot, staff very friendly, courteous and helpful. My one negative comment is that my room and shower room were very cold.
Stayed 1 night in Nov 2023
Response from Isla on 28 Nov 2023
Good Morning,Thank you for the feedback!We hope to welcome you again soonKindest RegardsGlen Mhor Reception

10/10 Excellent

Laurel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and accommodations especially for the price, way better than any of the 4star hotels we have stayed at in the past and the brewery with live music most of the day was a great addition.
Stayed 1 night in Nov 2023
Response from Isla on 28 Nov 2023
Good Morning,Thank you for the feedback!We hope to welcome you again soonKindest RegardsGlen Mhor Reception

10/10 Excellent

Heather

Stayed 1 night in Nov 2023
Response from Isla on 22 Jan 2024
Good Afternoon,Thank you for the feedback!We hope to see you return some time soon.Kind RegardsGlen Mhor Reception

10/10 Excellent

Heather

Stayed 1 night in Nov 2023
Response from Reception on 20 Nov 2023
Good evening, thank you for your lovely feedback. We hope to see you back again in the future. Kind Regards, The Glen Mhor Hotel.

10/10 Excellent

Graeme

Travelled with partner
Liked: Staff & service, amenities
Perfect setting
Stayed 4 nights in Nov 2023
Response from Isla on 17 Nov 2023
Good Evening,Thank you for your feedback!Kind RegardsGlen Mhor Reception

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Reception on 14 Nov 2023
Good evening thank you for your lovely feedback. We hope to see you back again in the future. Kind Regards, The Glen Mhor Hotel.

8/10 Good

arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Reception on 14 Nov 2023
Good evening, thank you for your lovely feedback. We hope to see you back again in the future. Kind Regards, The Glen Mhor Hotel.

4/10 Poor

Lorna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The Glen Mhor, no longer a destination HOTEL
I've stayed at the Glen Mhor many times but its standards have continually slipped. I only stayed this time because they were slightly more than the Premier Inn and at least here the food is good. Well, was good. It seems all their money has been ploughed into the distillery & brewery and the owners have forgotten that they are FIRST AND FOREMOST a hotel. Breakfast used to be a to-order affair. Now it's a sad buffet over ban maries. Soggy yuk and no, that was not Stornoway black pudding - once tasted (the og) never forgotten. If you do intend to stay here, book your breakfast as part of your package otherwise you'll be overpaying for a dismall buffet, then you can do as I did my other 2 days and paid extra for something made to order. And then there's the room. I was travelling for work so a workspace would be nice but the lighting is insufficient and a tub seat doesn't work at a dressing table. I wound up working in the Tap Room so I could sit at a table on a chair, well, bar stool. Back to the room: frayed carpets, iron scorched carpet - they hadn't changed the iron and it was only when I TRIED to iron that I realised. I stayed 3 nights & twice asked for a replacement. None came and it was still sat at the reception when I checked out. The ironing board cover was badly stained - use a clean towel, I did with MY travel iron (size of a slice of bread meant for emergencies). The shower floods the floor and don't expect housekeeping to remove your glasses from last night.
Stayed 3 nights in Oct 2023
Response from Isla on 12 Nov 2023
Good Morning,Thank you for the review! We will take this feedback on board and hopefully our standards will be better. Kind RegardsGlen Mhor Reception

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vey poor breakfast
Nice hotel nice rooms, friendly staff, avoid paying for breakfast seriously not worth it, cold toast, cold food, standard of food is terrible, they serve a small cup of coffee then you have to chase them about if you require more, will stay here again just not to eat.
Stayed 2 nights in Nov 2023
Response from Reception on 9 Nov 2023
Good evening, thank you for your feedback. We will be sure to pass your comments onto the team. Kind Regards, The Glen Mhor Hotel.

10/10 Excellent

Helen

Travelled with partner
Liked: Amenities
Been there on several occasions and have never been disappointed it’s excellent in all ways
Stayed 1 night in Oct 2023
Response from Reception on 9 Nov 2023
Good evening, thank you for your lovely feedback. We hope to see you back again in the future. Kind Regards, The Glen Mhor Hotel.

6/10 Okay

Tina

Disliked: Cleanliness
Response from Reception on 9 Nov 2023
Good evening, thank you for your feedback. Kind Regards, The Glen Mhor Hotel.

8/10 Good

nanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a bit confusing with all the separate buildings. Warning, no lift in our building, lucky we only had 1 flight of stairs to get our luggage up. We are American and traveled with big and heavy suitcases... The restaurant was good and we ate there several times. Lots of shopping, restaurants and pubs within walking distance. The room size was good, however the bathroom was small, tiny shower. I know this is the norm in most European hotels, however it's the second smallest shower I've come across in my travels. I will stay here if I get back to Inverness again.
Response from Isla on 2 Nov 2023
Good Afternoon, Thank you for the review! We will take this on board. We do consist of many building and we understand it can be confusing and we apologise for that. We are glad you enjoyed your stay and your food and we hope you do wish to stay again.Kindest RegardsGlen Mhor Reception

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023
Response from Hayley R on 31 Oct 2023
Dear Stephen,Thank you for your 10/10 review.Kind regards,The Glen Mhor Team

8/10 Good

Therese Camille, Redmond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property was along the river so great views.The hotel is older but it’s clean. We stayed at the top floor and they didn’t have elevators so plan ahead as it was hard to bring luggage’s all the way up.There is a nice distillery in the hotel with friendly staff.
Stayed 1 night in Oct 2023
Response from Isla on 22 Oct 2023
Good Afternoon,Thank you for the feedback!Kindest RegardsGlen Mhor Reception

4/10 Poor

Heather

Travelled with family
Disliked: Staff & service
Glen mhor
Booked a deluxe double room with river view. When i arrived no heating or hot water, reported to reception who told me it will come on eventually. It didnt. I went out came back they had put a heater in my room. Gratefully reveived. On the saturday i came back to a cold room again, and a note saying i was being moved to a different room. I understand this was totally out of their control. Was taken to a room with a window at the back and really small. Felt very claustrophobic so declined the room. The reception then booked me another hotel to go stay in. It was the Mercure down the road. It was ok but not what i had envisaged. My room was right above the bin area and there was a pub on the corner. At closing time the patrons were screaming and shouting and swearing, this went on till 2am!!!!! One of the reasons to go to the glen mhor was the peace and quite. I have been offered a 20% discount on my bill. Ive sent my response 3 days ago, still waiting to hear back.
Stayed 4 nights in Oct 2023
Response from Isla on 22 Oct 2023
Good Afternoon,Thank you for the feedback and I apologise for your stay.I will pass this on to my manager so these problems can be resolved for future guests. We hope if you wish to stay again - it will be much more pleasant and not as much of a hassle.Again, apologies for the inconvenience caused.Kindest RegardsGlen Mhor Reception

10/10 Excellent

P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t get to do the distillery because they only had 1 time to do it 🙁
Stayed 2 nights in Oct 2023
Response from Isla on 22 Oct 2023
Good Afternoon,Thank you for the feedback - we are just as upset as you that you missed the tours.We hope you come back to check it out!Kindest RegardsGlen Mhor Reception

4/10 Poor

Briann

Travelled with partner
Disliked: Property conditions & facilities
Upon arrival we were told there was no heat or hot water because of rain. We would d appreciated a call before hand to decide if we wanted a full refund and look elsewhere, or if we wanted to stay. To me, a hotel with no heat or hot water is useless.
Stayed 1 night in Oct 2023
Response from Hayley R on 16 Oct 2023
Good morning Briann,Thank you for your review.We apologise for the lack of heating/hot water and I also apologise for the lack of communication before your arrival. We could have done better and have taken your feedback to improve our services.Kind regards,The Glen Mhor Team

6/10 Okay

Carole

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Lack of detail to cleaning in the room especially bathroom. Radiator needed bled, shower was luke warm, hairdryer overheated and door lock needs attention. Overall a bit of a disappointment.
Stayed 1 night in Oct 2023
Response from Hayley R on 28 Oct 2023
Good morning Carole,Thank you for your review. We are sorry that we fell short of your expectations and will use your review to help with training the staff to the standard that we expect.Kind regards,The Glen Mhor Team

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception on 15 Oct 2023
Good afternoon, thank you for your lovely feedback. We hope to see you back again in the future. Kind Regards, The Glen Mhor Hotel.

6/10 Okay

julie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Isla on 14 Oct 2023
Thank you for the review!Kindest RegardsGlen Mhor Reception

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I were very impressed with this property. Very affordable for the level of quality we saw. The staff were very friendly and answered all of our questions. Parking was simple and our room was MUCH larger than we anticipated. An added bonus, the bar / beers were excellent! We actually asked the staff for a set of coasters with the types of beers on tap because the artwork was so incredible. I will be staying here again the next time I'm in Inverness!
Stayed 2 nights in Oct 2023
Response from Reception on 11 Oct 2023
Good evening, thank you for your lovely feedback. We're glad to hear you enjoyed your stay. We hope to see you back again in the future. Kind Regards, The Glen Mhor Team.

8/10 Good

Glen, St. John's

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff
Stayed 1 night in Oct 2023
Response from Reception on 11 Oct 2023
Good evening, thank you for your lovely feedback. We hope to see you back again in the future. Kind Regards, The Glen Mhor Hotel.

8/10 Good

PATI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Messy shower, comfy room
The room was lovely and large. The bathroom had been recently renovated, but the shower/tub was difficult to get in and out of, and despite the glass barrier, the water still went all over. The view was great, the furniture was comfortable.
Stayed 2 nights in Oct 2023
Response from Isla H on 9 Oct 2023
Good Afternoon,Thank you for the feedback - we will take this onboard to improve our stays.We are glad you enjoyed and hope you wish to stay againKind RegardsGlen Mhor Reception

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Was not cleaned very well prior to our arrival. But the area was nice, breakfast was good, and the property itself was nice as well.
Stayed 1 night in Oct 2023
Response from Isla on 9 Oct 2023
Good Afternoon,I am sorry your stay was not up to standards, we greatly appreciate the feedback and will take this onboard to improve future stays.We hope you wish to stay with us again and your stay is much more pleasant.Hope this helpsKind RegardsGlen Mhor Reception

10/10 Excellent

Bob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really brilliant experience of an excellent venue with diverse in house facilities. Accommodation excellent. Staff friendly and efficient.
Stayed 1 night in Oct 2023
Response from Reception on 28 Oct 2023
Good afternoon, thank you for your lovely feedback. We hope to see you back again in the future. Kind Regards, The Glen Mhor Hotel.

8/10 Good

Rebecca

Travelled with partner
Liked: Property conditions & facilities
There are no elevators and one restaurant for a large amount of rooms. There is a second bar but only for the brewery with their beer. All food and drinks had to go through a very crowded restaurant.
Stayed 2 nights in Oct 2023
Response from Duty Manager on 6 Oct 2023
Thank you for your feedback as we value your opinions greatly. We will pass on your feedback to our operations managements team. We do hope to welcome you back in the future as you are a most welcomed guest. Kind Regards

6/10 Okay

Kathleen

Liked: Staff & service
Staff was very nice and the location on the river is also very nice. For what you pay, the rooms are small, don't have any USB connections, and you can hear every noise in the hotel
Stayed 2 nights in Sep 2023
Response from Hayley R on 1 Oct 2023
Good morning Kathleen,Thank you for your review.I'm glad you found the staff nice and you enjoyed the location.I do apologise for the noise in the hotel, with us being made up of Victorian buildings, all the buildings are old.Kind regards,The Glen Mhor Team