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Reviews of Clubhouse Hotel

3.5 out of 5
Clubhouse Hotel
Seabank Road, 45, Nairn, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 40 out of 94 reviews" "
Rating 8 - Good. 33 out of 94 reviews" "
Rating 6 - Okay. 10 out of 94 reviews" "
Rating 4 - Poor. 9 out of 94 reviews" "
Rating 2 - Terrible. 2 out of 94 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab room
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Access was by key safe and I Couldn’t get the key out of the key safe on the first night, So no access to my room and had to go to relatives for the night . The hotel was very clean, warm and comfortable accommodation. Would stay again
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic stay, room was perfect, with everything you could possibly need and very spacious. Nice restaurant/ bar area.
Stayed 1 night in Nov 2023

10/10 Excellent

Leslie

Liked: Cleanliness, property conditions & facilities, room comfort
was very clean and tidy ...will stay there again one let down was there was no staff available when i turned up to book in so had to come back later
Stayed 1 night in Oct 2023

10/10 Excellent

James D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation was quite pleasant. It was very low-key with just about everything "do as you please." We rarely saw the staff but when we did they were pleasant and helpful. The sofa bed in an area separated from the bedroom by a door was a real surprise. This suited us very well as the sofa bed was entirely satisfactory as a second bed.
Stayed 2 nights in Sep 2023

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was the best we stayed in. The restaurant had good food. Just understaffed
Stayed 1 night in Sep 2023

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable facility and rooms with a restaurant option for supper.
Stayed 1 night in Sep 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Narin
The bed was very comfy. But stairs very steep to 3rd floor and shower very small. Would have been nice to have a cloth floor mat- not a cheap paper floor mat. I liked the cozy room up in the eves of the 3rd floor.
Stayed 3 nights in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Shower not very big. Nobody at reception to check out, just to leave room key at desk. breakfast in separate hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Brian, Oak Brook

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean hotel near the Nairn Golf Club and city center
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Better Days
Rather cramped.Toilet roll holder falling off the wall. In an extension room, door lock not secure….Clubhouse had been a highly rated hotel but sadly past it’s prime… told it is for sale . Let’s hope someone buys it and gives it TLC……
Stayed 1 night in Aug 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Dave

Business traveller
Disliked: Cleanliness
The hotel itself is ok, a bit dated but not bad. We stayed two nights and the room didn’t get made or towels changed in between. Even after telling reception we had no towels and would need some for when we got back from our meal to use in the morning, we still had none and the reception isn’t manned after the bar closes, which was about 9.30!!
Stayed 2 nights in Jul 2023

8/10 Good

Barry

Stayed 2 nights in Jul 2023

4/10 Poor

Stacey

Disliked: Cleanliness, staff & service, property conditions & facilities
DISGUSTINGLY FILTHY
Theres is no way this is a 4 star hotel! Wouldnt even give it 1!! Firstly, theres hardly any staff. We were shown to room 14 (outside) where there was still a paint sheet down at the door. The room was tiny but thats not an issue. The issue was the cleanliness. It was DISGUSTING. The ceiling light, which I would hardly ever take notice of, was so thick with dust and cobwebs, you may have thought it was frosted glass but no, it was just filthy!! Toiletries are supposably supplied, well the hand soap dispenser unit was empty, not even an empty bottle just nothing in it! There was a bottle of tesco Alcohol gel was on the sink, this is not an alternative to washing hands! There was no shower/hair gel in the dispenser however there was an empty bottle. We hadnt noticed this until late evening when we were back to the room so the only member of staff available was the barman. He was friendly and to his credit he did manage to get us a few mini bars of soap but also handed us half a bottle of radox bath soak!! I dread to think this is what they are filling up the hair and body shower gel dispensers with!! The bed sheets had a musty scent!! Once you notice the skirtings of the room, you want to unsee it!! They too are filthy. The hotel does NOT offer breakfast and there not a single member of staff available in the morning. Thankfully we only stayed one night which was long enough. We definitely WONT stay here again. At £121 for 1 night I feel robbed.
Stayed 1 night in May 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely large room #12 with 2 sofas and a king bed and large tv. Made for good room time after walking down to dinner on the seashore
Stayed 2 nights in May 2023

10/10 Excellent

Pamela Pizzala

Stayed 1 night in May 2023

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All that we needed for a 1 night stay.
Stayed 1 night in Apr 2023

10/10 Excellent

Gary

Stayed 1 night in Apr 2023

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Greg

Stayed 1 night in Mar 2023

8/10 Good

Pamela

Liked: Cleanliness, property conditions & facilities
A very good hotel. It is situated in a good place. Staff are very friendly
Stayed 2 nights in Nov 2022

10/10 Excellent

Barry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Yes everything was good . No problems at all .
Stayed 1 night in Sep 2022
Response from Sylvia on 20 Sept 2022
Thank you Lesley for your lovely review

10/10 Excellent

craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Sylvia on 12 Sept 2022
Thank you so much Craig for your great review

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Sylvia on 5 Sept 2022
Thank you so much Sally for your review and we hope to see you again soon.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the clubhouse
Loved my stay at the clubhouse. Looking forward to my next stay
Stayed 3 nights in Aug 2022
Response from Sylvia on 1 Sept 2022
Thank you Kenneth for your review and we look forward to having the pleasure of your company again.

10/10 Excellent

ELSPETH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

philip

Stayed 7 nights in Jul 2022

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great service and very clean room very spacious
Stayed 1 night in Jul 2022
Response from Sylvia on 25 Jul 2022
Thank you for your review Gary. It was a pleasure having you stay at the hotel and we hope to see you again soon.

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Amazing hotel, staff very kind and willing to help. The restaurant food was wonderful and had a variety of choice as well. Hotel room and facilities were very clean. Overall a great stay.
Stayed 2 nights in Jul 2022
Response from Sylvia on 13 Jul 2022
Thank you so much Hannah for your review. We are so glad you enjoyed both the room and food in our hotel and we hope to see you again.

6/10 Okay

GORDON

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff who were there, very friendly and helpful. Unfortunately breakfast was not available any morning and dinner was not available on two evenings due to staff shortages.However on the nights we had meals, the food was excellent and portion size good. We were told we should have been notified by Expedia when booking that breakfast was not available at this hotel, but no message was ever received.Had we known breakfast was not available on site, we would not have made the booking as this is part of the holiday experience.
Stayed 4 nights in Jul 2022
Response from Kaya, Hotel Manager on 14 Jul 2022
Hi Gordon, I am sorry that the breakfast situation put a dampener on your stay. Unfortunately the worldwide staff shortages are taking a toll on us all and we are relieved to at least be able to offer an alternative as opposed to nothing at all. Thank you for your review, we appreciate any feedback and are glad you enjoyed the food you had while staying with us.

6/10 Okay

GAVIN

Travelled with group
Liked: Cleanliness, room comfort
Slightly disappointing
Disappointed to arrive and find kitchen had been shut all day. If this was known then I would have stayed elsewhere. Rooms were fine and spacious.
Stayed 1 night in Jun 2022
Response from Sylvia on 22 Jun 2022
Hi Gavin I apologize due to staff shortages, there was no restaurant on the day of you stay. We do try and inform guests if this is going to happen, but unfortunately in your case this did no happen

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
A pleasant stay
The room was newly refurbished and comfortable especially the bed. The en-suite was clean but rough around the edges. The finish was poor and the seal on the shower side was broken. The restaurant was nice and the food was good. They catered for gluten free reasonably well. We had to go to the sister hotel down the road for breakfast. We were the only ones there, but the breakfast was nicely cooked to order. Parking was easy and near to the room for carrying luggage.
Stayed 2 nights in Jun 2022
Response from Sylvia on 21 Jun 2022
Dear Stephen Thank you so much for visiting us at the hotel and we look forward to seeing you again. Kind regards

10/10 Excellent

Jacqui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless
Huge room, very modern and looked brand new
Stayed 1 night in May 2022
Response from Sylvia on 13 Jun 2022
Hi Jacqui Thank you for your review and we hope to welcome you back soon. Kind regards

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Currently they do not offer breakfast on the property but at amother hotel close by. Clean modern, off road parking excellent shower
Stayed 1 night in Jun 2022
Response from Sylvia on 13 Jun 2022
Hi Ann Thank you for coming to stay at our hotel and we look forward to seeing you again. Kind regards

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jubilee week
Overall my son and I had a pleasant stay, unfortunately the chef was unavailable so we didn’t have a full experience. Having said that we do intend a return visit
Stayed 3 nights in May 2022
Response from Sylvia on 13 Jun 2022
Thank you Kenneth for your review. We are so sorry our restaurant was closed on your visit, but we hope you get to enjoy our food on your return Kind regards

4/10 Poor

Kerr

Business traveller
Disliked: Staff & service
Stayed 1 night in May 2022
Response from Kaya on 29 May 2022
We welcome any reviews and strive to better ourselves with any feedback. If you could please get in touch to let us know where we could have done better as I can’t see any comment left by yourself that lead to a poor review. My email address is kaya@clubhousenairn.com. Many thanks.

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed here a few years ago and it was a lot better. Standards aren’t as high now. Still an ok stay.
Stayed 1 night in May 2022
Response from Sylvia on 13 Jun 2022
Thank you for your review and we strive to achieve a higher standard in everything we do. Kind regards

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel
Everything about mystaywasexcellent from the massive bed to the 42inch t on the wall. Couldn’t fault it.
Stayed 4 nights in May 2022
Response from Sylvia on 16 May 2022
Dear William Thank you for a fantastic review and we hope to see you again soon

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Kaya, General Manager on 12 May 2022
Thank you for your review David! Please let us know how we can improve your stay in future as any feedback is greatly appreciated and will be taken on board. Many thanks!

10/10 Excellent

Carlton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Kaya General Manager on 7 May 2022
Thank you for your review! We look forward to hopefully welcoming you again soon.

10/10 Excellent

Paris

Stayed 1 night in May 2022
Response from Kaya Gill, General Manager on 3 May 2022
Thank you so much for your review,we are glad you enjoyed your stay and hope we may see you again.

10/10 Excellent

GRAEME

Liked: Property conditions & facilities, room comfort
.
Very pleasant overnight stay. Comp upgrade to annex double. Clean, tidy and well equipped room and en suite
Stayed 1 night in Apr 2022
Response from Kaya Gill, General Manager on 27 Apr 2022
Thank you so much for your review! Many thanks, Kaya The Hotel Manager.

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was good would recommend
Stayed 1 night in Mar 2022
Response from Kaya Gill, General Manager on 10 Apr 2022
Thank you so much for your review. We hope to see you again soon.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Don’t waste your time
Bar & restaurant closed when asked. Was told bar closed due to COVID, restaurant closed by council. When asked told to go to a named pub, 10 min walk, who advised no food at most places on Mon/Tues. Did call 2 restaurants, no tables. Fish n chip van in lay-by. Return to hotel 19,45, door closed, no one on reception, had to let ourselves in. No water in room, as no bar or restaurant or reception, not even a glass of water available. A basic human requirement. Room literature stated bar/restaurant closed, but no list of alternative places for dinner or breakfast. No one at reception for checkout so unable to complain. Very disappointed. Would not recommend especially after a 600 mile journey of of holiday.
Stayed 1 night in Sep 2021

2/10 Terrible

Richard

Disliked: Amenities, property conditions & facilities
No diner, no breakfast facility... room wasn’t completely not as picture on website. Wouldn’t recomended it.... bad 😔
Stayed 2 nights in Sep 2021

4/10 Poor

Ian

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Paying full hotel prices for a room and a bathroom only.
Stayed 2 nights in Sep 2021

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and well styled. Location is close to the beach. A very good stay.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel, great room and good service. The room was a good layout for us with two rooms and very comfortable sofa bed for our child. Had restful sleep and breakfast was delicious, will definitely choose this hotel next time I'm in Nairn.
Stayed 2 nights in Mar 2020