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Reviews of Imperial Hotel

3 out of 5
Imperial Hotel
Fraser Square, Fort William, Scotland

Reviews

7.2

Good

Rating 10 - Excellent. 76 out of 362 reviews" "
Rating 8 - Good. 133 out of 362 reviews" "
Rating 6 - Okay. 91 out of 362 reviews" "
Rating 4 - Poor. 43 out of 362 reviews" "
Rating 2 - Terrible. 19 out of 362 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

shelie

Disliked: Cleanliness, amenities, property conditions & facilities
The room was very shabby! The bathroom was inoperable save for the toilet. The water didn’t work in the shower/tub and was barely working in sink. The water that did come out of the tap in the sink was luke warm at best. Don’t stay there! The best thing was the pub across the way which has nothing to do with said property.
Stayed 1 night in Apr 2024

6/10 Okay

Madeline

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room definitely not in as good shape as the photos suggest. Was entirely unable to get any hot water in the shower. Location right next to a decently noisy road. Also every restaurant in town was unable for walk-up dinning and required getting on a waiting list or waiting in person for a table.
Stayed 1 night in Apr 2024

6/10 Okay

Karlee

Travelled with group
Everything was average for the most part aside from two things…the location was AMAZING! However, the bed in the room was horrendous. It hurt to sleep on. I wish I didn’t have to complain about it but after two nights of not being able to sleep and waking up in pain, I just feel it is right to give others fair warning.
Stayed 2 nights in Apr 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to amenities
Stayed 2 nights in Mar 2024

10/10 Excellent

Russell, Erlestoke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, used as a stop over whilst travelling, easy check in, room was warm, tidy and comfortable. We ate in the bar area where there was a good choice from the menu & specials board, for us the hotel met our needs with very helpful friendly staff.
Stayed 1 night in Mar 2024

8/10 Good

Rebekka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Sai Kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Fashion Hotel
Location and price are good. The hotel looks old but the room is renovated and clean. There is a heater in the room that make the room room enough. However, the bath room was very cold. Luckily, the water is hot. The Scottish breakfast is delicious and a small cereal / drink / fruit bar is included. The staff and decoration look professional.
Stayed 2 nights in Dec 2023

8/10 Good

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Imperial hotel
Service from staff was excellent, but shower in room 40 did not work at all
Stayed 1 night in Dec 2023

8/10 Good

Andrew

Liked: Cleanliness

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm, clean and comfortable and great value for money. No coeliac-friendly breakfast options which was a shame.
Stayed 1 night in Nov 2023

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a Stay
Pleasant stay, friendly staff. Nice clean comfy room great set course dinner. Highly recommended if going to Fort William near all amenities such as bars restaurants shops. Short hop to bus and train station. Great Value.
Stayed 1 night in Nov 2023

4/10 Poor

Mark

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
work
Food is terrible and rooms are cold.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
An overnight stay.
Hotel was very out dated in its furnishings, carpets and bathroom furniture. Breakfast was very basic and limited. Staff pleasant and helpful.
Stayed 1 night in Oct 2023

4/10 Poor

ANELA

Disliked: Cleanliness, property conditions & facilities
We stayed here for one night as we were exploring the Highlands. The bathroom was so, so cold it made it almost impossible to even brush our teeth in there. The room was very basic and nothing to write home about.

6/10 Okay

Susan

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Thomas

Liked: Cleanliness, room comfort
Tired
We thought our room very tired, creaky floor boards and very noisy being close to the road, the bottle recycling trip at closing time and other fort William Friday night closing time shouting etc.
Stayed 1 night in Oct 2023

8/10 Good

Agnes

Stayed 2 nights in Oct 2023

10/10 Excellent

ANGUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great stay staff exceptional
Stayed 1 night in Oct 2023

10/10 Excellent

Andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Andrew

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
In need of updating and redecoration
Room was tired and in need of upgrading and redecorating. Bed was comfortable and clean
Stayed 1 night in Oct 2023

6/10 Okay

alice

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Arpana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the loch is the only thing the hotel has that was decent
Stayed 1 night in Sep 2023

8/10 Good

PAUL V

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel in a great location. We felt the price was high but all hotels in the West Highlands are expensive. The shower had very little power maybe as we were on the top floor? Breakfast was very good.
Stayed 1 night in Sep 2023

4/10 Poor

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

ilan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, pretty big and having a fan was a big plus! The issue was that the area always has traffic on some level on the street below, it sits right on the road. There were also a considerate loud(possibly drunk) people as well. No elevator which was a big issue for us after a very long walk earlier so every step with the laggege was noticed. The shower had a weird prerequesit where you had to open the sink faucet to hot if you want pressure / hot water in the shower...
Stayed 1 night in Sep 2023

10/10 Excellent

Janet

Stayed 2 nights in Sep 2023

6/10 Okay

Tana

Travelled with family
Beautiful area, within walking distance to many other restaurants and stores. We ended up having dinner at hotel because everything else was full. Hotel could use some updates.
Stayed 1 night in Aug 2023

6/10 Okay

Marie

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, shame about reception staff,
The hotel was very nice, clean and very good situated,, breakfast was very nice, near bars, restaurants, etc, only thing I could fault was the reception staff on arrival, very rude and miserable, end of day they shouldn’t be in the job if they don’t like it 🙃
Stayed 1 night in Sep 2023

4/10 Poor

Colin

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Dated
Very dated and not very clean. Bathrooms were very dated and not particularly clean on the grouting and sealant around the bath
Stayed 1 night in Aug 2023

6/10 Okay

Kristina

Stayed 2 nights in Jul 2023

10/10 Excellent

Katrina

Stayed 1 night in Jul 2023

2/10 Terrible

Kenzie

Stayed 1 night in Jul 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

2/10 Terrible

RADHA

Stayed 1 night in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only downside was our room was near the dual carriage way and there was some car noise
Stayed 2 nights in Jun 2023

8/10 Good

Noah

Travelled with group
Liked: Cleanliness, property conditions & facilities
Everything was good, but we didn’t realize there would be limited parking. Luckily we were able to secure parking in what appeared to be one of the last spots so it wasn’t an issue. Very walkable location to other restaurants and shops which was nice.
Stayed 1 night in May 2023

10/10 Excellent

Marie-Claude

Travelled with partner
Liked: Cleanliness, staff & service
The location and service of the staff where great! We saw some mould around the bath but otherwise the stay was pleasant and would consider coming back
Stayed 2 nights in May 2023

8/10 Good

jan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place close to the center of town
Stayed 1 night in May 2023

10/10 Excellent

George

Stayed 1 night in May 2023

8/10 Good

Kathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the amenities very nice and the location perfect for what we wanted to do.
Stayed 1 night in Apr 2023

6/10 Okay

S.

Stayed 1 night in May 2023

6/10 Okay

David

Stayed 1 night in May 2023

6/10 Okay

Hui Hao

Travelled with family
Disliked: Amenities, property conditions & facilities
Very dated hotel. Needs to be refurbished.
Stayed 1 night in Apr 2023

10/10 Excellent

Laura A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot to stay while you visit Fort William. Wish we had more time!
Stayed 1 night in Apr 2023

10/10 Excellent

jill

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great central high st' location, 5 minute walk from railway station. Friendly and very efficient staff - problem with shower in room, reported to reception and they immediately gave another room to use without question, even though was due to check out that morning. Would stay there again.
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Met expectations
This hotel met our expectations. The room my wife and I had was rather small but our kids’ room was large. The facilities could use updating but overall it was adequate. The location was very convenient.
Stayed 1 night in Apr 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Clean and staff helpful
Stayed 1 night in Apr 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023