Reception

Reviews of Barony Castle Hotel

4 out of 5
Barony Castle Hotel
Eddleston, Peebles, Scotland

Reviews

8.0

Very good

Rating 10 - Excellent. 235 out of 703 reviews" "
Rating 8 - Good. 279 out of 703 reviews" "
Rating 6 - Okay. 131 out of 703 reviews" "
Rating 4 - Poor. 40 out of 703 reviews" "
Rating 2 - Terrible. 18 out of 703 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ian

Stayed 1 night in Mar 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpfull staff.
Stayed 2 nights in Feb 2024
Response from Jeanette on 4 Mar 2024
Thank you for your feedback i will make sure that this is passed on to the staff. We look forward to welcoming you back soon.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff and nice room. Cocktails were nice. Some areas were slightly run down with dirty or cracked ceiling tiles. Breakfast was good
Response from Hannah on 29 Nov 2023
Dear James, Thank you for taking the time to give a review of your stay. I am glad that you were able to enjoy the cocktails that we have on offer and liked your room. I will be sure to let the Chefs know that you enjoyed your breakfast. The staff all try their hardest to make our guests feel welcomed and I am glad you had this experience. The hotel is in the process of having areas refurbished so I do apologise if you saw areas that were slightly run down, as you can imagine this takes time. We hope that you decide to stay again in the future.

8/10 Good

Mel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely spot, a bit secluded and not easy to find in the dark, but once you are there it is very nice and cozy. We would stay there again.
Stayed 1 night in Oct 2023
Response from Hannah on 16 Oct 2023
Dear Mel, Thank you for taking the time to give a review of your stay. I hope that the weather was good enough to allow you to explore our grounds, I apologise that it can be a bit difficult to find in the dark, we try our best to sign post it. I am very glad you found the hotel to be nice and cosy. I note your low score on the bed and I apologise for this, I will look up your room number and action this. We are delighted that you want to stay with us again in the future and look forward to having you.

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Almost there!
Lovely old hotel but needs some investment… bed was really hard with the springs felt. Communal areas were great. Staff were very good.
Stayed 2 nights in Sep 2023
Response from Lynda on 2 Oct 2023
Thank you so much for your review following your stay with us at Barony Castle. We have taken your comments and shared them with the staff. We are also investigating the mattress situation and will ensure we make the necessary change to alleviate this problem.We really appreciate feedback from guests as this is the best way we can better ourselves so we thank you very much.We hope we can welcome you back in the future.Best wishes

8/10 Good

Nicola

Stayed 1 night in Sep 2023
Response from Lynda on 2 Oct 2023
Thank you for your feedback following your stay at Barony Castle Hotel.We note that you weren't happy with the bed in you room. We will investigate this matter and make changes to ensure this is rectified.We hope we can welcome you back to the hotel in the future.Many thanks

6/10 Okay

Lynn

Stayed 1 night in Aug 2023
Response from Lynda on 2 Oct 2023
Many thanks for your feedback, following your stay with us at Barony Castle Hotel.We note that you did not find the bed up to standard and we will investigate this and rectify the problem.We thank you for your feedback as this is the best way we can better ourselves.Kindest regards,

10/10 Excellent

Mike

Stayed 1 night in Aug 2023
Response from Lynda on 7 Aug 2023
Hi Mike,Thanks for giving us 10 out of 10! We hope we can welcome you back to the Barony Castle in the near future.Kindest regards and thanks again,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love coming to this hotel, staff are very friendly and accommodating. We feel very realxed and cant wait till we can get back for our next stay.
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Hannah on 6 Oct 2022
Dear Guest, thank you very much for your positive review. We hope that you come and stay with us again in the future. Many thanks.

10/10 Excellent

Stephen

Stayed 1 night in Sep 2022
Response from Hannah on 28 Sept 2022
Dear Stephen, Thank you for taking the time to give a review of your stay here at the Barony Castle, we are delighted to hear that you had an excellent stay and hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and staff very friendly and clean, food was delicious and room very comfortable
Stayed 1 night in Sep 2022
Response from Hannah on 21 Sept 2022
Dear Guest, Thank you for taking the time to give a review of your stay here at the Barony Castle. I am delighted to hear that you found the staff to be friendly, we all love getting to know our guests. I will be sure to let our Chef know that you found the food to be delicious. We hope that you decide to come and stay with us again in the future. Many thanks

10/10 Excellent

Kathryn

Stayed 1 night in Sep 2022
Response from Hannah on 20 Sept 2022
Dear Kathryn, Thank you for taking the time to give a review of our hotel. I hope that you had an excellent stay.

8/10 Good

Peter

Stayed 1 night in Sep 2022
Response from Hannah on 12 Sept 2022
Dear Peter, Thank you for taking the time to give a review of your stay here at the Barony. I hope that you had an excellent stay and that we will see you again in the future. Many thanks.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Hannah on 30 Aug 2022
Dear Helen, Thank you very much for taking the time to give a review of the hotel. We are glad to hear that you had a very good stay, we hope to see you back here in the future. many thanks.

8/10 Good

Ursula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Hannah on 21 Aug 2022
Dear Ursula, Thank you for taking the time to give a review of the hotel. I hope that you and your family enjoyed your stay. We hope to see you again in the future, Many thanks.

8/10 Good

Victoria, alexandria

Liked: Cleanliness, staff & service
Staff were very nice, especially the woman seating and tending to people in the dining room. Food was nicely prepared. The grounds were lush for a nice walk around the place. Some appointments were dated, but it was clean. The mattress could use an upgrade, but was passable. My stay was only overnight and, overall, satisfactory.
Stayed 1 night in Aug 2022
Response from Hannah on 21 Aug 2022
Dear Victoria,Thank you for taking the time to give a review of the hotel. I am delighted to hear that you found the staff to be very nice and that you thought the food was nicely prepared. I will be sure to pass on this feedback as all the staff members take pride in getting to know our guests, meeting any of their needs and enjoy making the delicious meals that you receive. I apologise that you found your mattress to be uncomfortable. I will be sure to pass this onto our hotel management team who can certainly look into getting a new mattress sorted for this room. We hope that you decide to book with us again in the future. Many thanks.

10/10 Excellent

Moira

Stayed 1 night in Aug 2022
Response from Hannah on 21 Aug 2022
Dear Moira, Thank you for taking the time to give us such a positive review regarding your stay here. We hope that you had an excellent stay and that all of the staff were able to meet your needs. We look forward to having you stay with us again in the future. Many thanks.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Hannah on 15 Aug 2022
Dear Mark, Thank you for taking the time to give a review of the hotel. I am delighted to see that you had a great stay. We hope you decide to come and stay with us again in the future. Many thanks.

8/10 Good

Roger

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Compfortable hotel somewhat dated - very friendly and efficeint staff
Stayed 1 night in Jul 2022
Response from Hannah on 26 Jul 2022
Dear Roger, Thank you for taking the time to give a review of our hotel. I am glad to hear that you found our hotel to be comfortable and our staff to be friendly and efficient. We are in the process of refurbishing the hotel bedrooms as well as public areas to have a more modern feel. We hope you decide to come and stay at the hotel again in the future. Many thanks

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing food and location
Excellent ALa Carte menu. Immaculately clean. Helpful staff and amazing on site therapist. Stunning location, beautiful building and relaxing and beautiful gardens.
Stayed 1 night in Jul 2022
Response from Hannah on 26 Jul 2022
Dear John, Thank you for taking the time to give a review of the hotel. Chef will be delighted to know that you found his menu to be excellent. Thank you for the positive note regarding our staff, we all try our best to make sure that everyone has a great stay. We are very lucky to have the grounds that we do. We hope you decide to come and stay with us again in the future.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Hannah on 20 Jul 2022
Dear Kenneth, Thank you for taking the time to give a review of the hotel. We hope you had a delightful stay and will hopefully see you in the future. Many thanks, Hannah.

10/10 Excellent

Charlie

Stayed 1 night in Jul 2022
Response from Hannah on 20 Jul 2022
Dear Charlie, Thank you for taking the time to give a review of the hotel. We hope you had a delightful stay and will hopefully see you in the future. Many thanks, Hannah.

10/10 Excellent

david

Travelled with family
Liked: Property conditions & facilities
Beautiful place
Lovely quiet location, beautiful surroundings helpful and cheerful staff .
Stayed 1 night in Jul 2022
Response from Hannah on 20 Jul 2022
Dear David, Thank you for taking the time to give a review of the hotel. We are glad to hear that you found the location to be lovely and quiet, we are very lucky to have access to all of the grounds that we do. Thank you for the positive mention on the staff being helpful and cheerful, we do everything we can to make sure you enjoy your stay and that your needs are met. We will hopefully see you in the future. Many thanks, Hannah.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stsy
Great value for the price paid for bed and breakfast. Breakfast was fab.
Stayed 1 night in Jul 2022
Response from Hannah on 20 Jul 2022
Dear Janice, Thank you for taking the time to give a review of the hotel. I will be sure to pass onto Chef the positive mention of breakfast being fab, we do try to make sure that all of your needs are met- especially with food. We hope you had a delightful stay and will hopefully see you in the future. Many thanks, Hannah.

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Birthday celebration at the Barony Castle Hotel
Enjoyed our stay. Staff members very friendly and helpful especially receptionist who greeted us. Very good breakfast We are happy to return to Barony Castle Our only issue was due to the fire alarms going off and needing to evacuate the building at 1am. We now understand that this is a common occurrence which might explain the indifference of the staff dealing with the situation. It is a frightening situation for guests who are not familiar with the building or understanding of what is happening when woken by the alarms. Staff ran past all guests to deal with what was happening. Despite asking for guidance we were ignored and left to make our own decisions about leaving the building and which way to go. No explanations were offered and on return to the building it was still unclear whether it was safe. We were unable to return to sleep. Still no explanation on the following morning. Please ask staff to ensure that they communicate effectively with guests and offer reassurance We thought we were ‘preparing to meet our God’ as per greeting over front door!
Stayed 2 nights in Jun 2022
Response from Hannah on 20 Jul 2022
Dear John, Thank you for taking the time to give a review of the hotel. I was the receptionist who checked you in so thank you very much, all staff members appreciate recognition. I am glad to hear that you also enjoyed breakfast. I do apologise that the fire alarm went off and interrupted your stay, leaving you feeling unsafe and unable to go to sleep. When the fire alarm went off that night at 1am there was only 2 members of staff in the building due to the unsocial hour and they will have needed to checkout the location of where the fire alarm was set off. I do apologise that you felt like you did not know what to do, but if not prior informed by reception of a drill please treat every fire alarm as a real situation and exit via the nearest fire door. I have passed your feedback onto our manager so that he can have a word with all members of staff in what to do in a fire alarm situation. We hope you had a delightful stay and will hopefully see you in the future. Many thanks, Hannah.

10/10 Excellent

Dan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Hannah on 20 Jul 2022
Dear Dan, Thank you for taking the time to give a review of the hotel. We hope you had a delightful stay and will hopefully see you in the future. Many thanks, Hannah.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another fantastic stay
Love this hotel. Staff are always very welcoming and friendly. Very dog friendly
Stayed 1 night in Jun 2022
Response from Hannah on 20 Jul 2022
Dear Laura, Thank you for taking the time to give a review of the hotel. We are very pleased to hear that we are one of your favourite hotels. As staff members we do everything we can to make sure that you have an enjoyable stay and that any needs are met. I must admit, all of our staff members love to say hello to all of your dogs- always cheer our day up. We hope you had a delightful stay and will hopefully see you in the future. Many thanks, Hannah.

8/10 Good

Qaiser

Liked: Cleanliness, staff & service, room comfort
Hotel with Beautiful views
Very nice and quite place. Hotel surrounding with beautiful Sceneries. We love it.
Stayed 2 nights in May 2022
Response from Hannah on 20 Jul 2022
Dear Qaiser, Thank you for taking the time to give a review of the hotel. We are very lucky to have such beautiful grounds to share with our guests. I am glad to hear that you loved it and were able to have a relaxing stay. We hope you had a delightful stay and will hopefully see you in the future. Many thanks, Hannah.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not the best!
Staff were lovely, they worked very hard and made you feel welcome. Room was clean and recently redecorated but not to a high standard. The evening menu was over rated, trying to make it better than it actually was. Breakfast was ok, there was lots of variety but was cold and not of a high quality. Luckily was only staying one night.
Stayed 1 night in May 2022
Response from Hannah on 20 Jul 2022
Dear Guet, Thank you for taking the time to give a review of the hotel. Thank you again for the positive comment regarding staff, we do all try our bet to make sure that you feel welcomed and that any issues are met quickly. I am sorry that you found the evening meal to be overrated, our AA rosette Chef's work hard to bring exciting new dishes to our restaurant. I am sorry that your breakfast was cold in the morning, I hope that you let a member of staff know so that we could either get you a fresh plate or heat up your food. We hope to see you in the future. Many thanks, Hannah.

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from John Boswell on 12 May 2022
Thank you for your feedback, we can’t wait to welcome you back.

10/10 Excellent

Kevin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from John Boswell on 12 May 2022
Thank you so much for your kind review. We are looking forward to welcoming you back again soon.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel and staff
Very nice hotel in good location, food and service was excellent and would definitely stay there again
Stayed 2 nights in Apr 2022
Response from John on 12 May 2022
Dear Colin, Thank you for your lovely review of your recent stay with us here at Barony Castle. I will be sure to pass on your kind comments to the team. Looking forward to welcoming you back again soon. Kind regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great for a rest.
Lovely place. Everything we needed for our break. Pool maybe a little small. After about 4 people it seemed a bit crowded. Breakfast good, wide selection traditional buffet. Downside: Evening meal.Chose the’bar menu’ in first night with the intention of the full menu in second night. Sadly one of the poorest and overpriced meals I have ever had. £17 Burger- meat almost non-existent, £8 sticky toffee pudding totally dry. We did not eat in hotel on second night. Great place for a break but I would eat out.
Stayed 2 nights in Apr 2022
Response from John Boswell on 12 May 2022
Dear Guest, Thank you for taking the time to review your recent stay with us here at Barony Castle. I am so glad to hear how much you enjoyed your stay however I am deeply sorry to hear that you didn’t enjoy your food on the first night. I have passed this feedback on to the team. If you would like to discuss this in more detail, please get in contact with us directly. Kind regards,

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A bit disappointed
This is a slightly run down 3 star property in my view. It’s nice that it has a pool. The large loud wedding didn’t work for us with young kids. Staff are nice. We stayed at 6 hotels on a tour of Scotland and were only disappointed here.
Stayed 1 night in Apr 2022
Response from John Boswell on 14 Apr 2022
Dear Michael, Thank you for your feedback. I am sorry you felt this way. If you had raised these concerns during your stay our management team would have been more than happy to assist and rectify any issues. Kind regards,

8/10 Good

Angie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022
Response from John Boswell on 12 Apr 2022
Thank you for your feedback. We are looking forward to welcoming back soon.

8/10 Good

Brian

Stayed 1 night in Apr 2022
Response from John Boswell on 12 Apr 2022
Thank you for your feedback. We are looking forward to welcoming back soon.

10/10 Excellent

Ranjeet

Liked: Staff & service
Everything was excellent
Stayed 1 night in Dec 2021
Response from John Boswell on 14 Dec 2021
Thank you for your feedback

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from John Boswell on 7 Dec 2021
Thank you for your feedback,

6/10 Okay

Thomas

Liked: Room comfort
Breakfast on first day was cold couldn't get dinner till 7.45 which was to late for us
Stayed 2 nights in Nov 2021
Response from John Boswell on 20 Nov 2021
Dear Thomas, Thank you for your feedback, I am sorry your breakfast wasn't as hot as you had liked it, if you had spoken to a member of the team we would have been more than happy to have provided fresh selection. Our restaurant can be very busy at times and booking is always recommended to save disappointment. Thank you again for your feedback, we hope to see you again soon. Kind regards, John

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, room comfort
Staff where very friendly and the hotel was nice condition. Thanks
Stayed 3 nights in Nov 2021
Response from John Boswell on 9 Nov 2021
Thank you for your feedback

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for almost one evening on Sunday 24th October 2021 With our 16 month old son. We stayed
Stayed 1 night in Oct 2021
Response from John Boswell on 26 Oct 2021
Thank you for your feedback, I am so pleased to hear you enjoyed your stay. Look forward to seeing you again soon.

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service cheerful welcome interesting menu - eg horseradish sorbet! - and great location for touring the borders
Stayed 2 nights in Oct 2021
Response from John Boswell on 26 Oct 2021
Thank you for your feedback, I am so pleased to hear you enjoyed your stay. Look forward to seeing you again soon.

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very welcoming ans helpful.
Stayed 2 nights in Oct 2021
Response from John Boswell on 14 Oct 2021
Thank you for your feedback. Kind regards

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed for one night but would have no hesitation in going back for a longer atay next time. Bed was very comfortable and food was excellent. Staff were very friendly and attentive.
Stayed 1 night in Oct 2021
Response from John Boswell on 13 Oct 2021
Hi William, Thank you for your review of your recent stay with us here at Barony Castle. It was a pleasure having you as our guests, we are looking forward to welcoming you back soon. Kind regards, John

8/10 Good

Mr Brian

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location was great for the dog...a short stroll around the grounds...room was okay, clean...the staff friendly and helpful...loved the swimming pool...☺
Stayed 4 nights in Oct 2021
Response from John Boswell on 13 Oct 2021
Hi Mr Brian, Thank you for your review of our hotel. I’m so glad to hear you and your dog had such a great time. We hope to see you again soon. Kind regards John

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Night Away
A gem of a hotel. The modern side lacks character - Food good - NO Scottish Beer???
Stayed 1 night in Sep 2021
Response from John Boswell on 5 Oct 2021
Hi Jo, Thank you for your feedback, I am so glad you enjoyed your stay with us. I am surprised you were unable to get get any Scottish Beer the bar is stocked with broughton ales and blue dug lager. We hope to see you again.

6/10 Okay

Sean

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location and nice old hotel. Let down a little by lacklustre service this time round.
Stayed 1 night in Sep 2021
Response from John Boswell on 26 Sept 2021
Dear Sean, Thank you for your review. I am sorry you felt let down, I would like to hear more about this, please feel free to contact the hotel and ask for myself. Kind regards, John

10/10 Excellent

Alison

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely with spacious bar/lounge area where dogs were welcome. Food was delicious and all team members were very friendly and efficient.
Stayed 2 nights in Sep 2021
Response from John Boswell on 26 Sept 2021
Dear Guest, Thank you for your review, I am so pleased to hear how much you enjoyed your stay. We look forward to seeing you again soon. Kind regards, John

8/10 Good

Juliet

Liked: Cleanliness, staff & service, room comfort
Great for a short stay
Lovely hotel, clean but room slightly tired. Had the hot stone steak in the restaurant which was brilliant. Buffet breakfast quite busy
Stayed 1 night in Sep 2021
Response from John Boswell on 26 Sept 2021
Dear Guest, Thank you for your review, I am so pleased to hear how much you enjoyed your stay. We look forward to seeing you again soon. Kind regards, John