Terrace/patio

Reviews of Altstadthotel Kasererbräu

4 out of 5
Altstadthotel Kasererbräu
Kaigasse 33, Salzburg, Salzburg

Reviews

8.2

Very good

Rating 10 - Excellent. 369 out of 1000 reviews" "
Rating 8 - Good. 400 out of 1000 reviews" "
Rating 6 - Okay. 136 out of 1000 reviews" "
Rating 4 - Poor. 68 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

ricardo p

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in a relatively quiet area with nice restaurants options.
Stayed 1 night in Mar 2024
Response from Benjamin on 17 Mar 2024
Dear Ricardo!Thank you very much for your review.We are delighted that you enjoyed your stay.We are happy to pass on your praise to the entire team.We look forward to welcoming you back to Salzburg soon and wish you all the best until then.Best regards,The Kasererbraeu staff

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonder hotel in a perfect location for those wanting to walk to all the sites in Salzburg. Had a great view of the Castle from our room, friendly staff, and amazing breakfast. Highly recommended this hotel!
Response from Altstadthotel Kasererbräu on 8 Feb 2024
Thank you so much for your review! We're happy to hear that you had a wonderful experience at our hotel and enjoyed the location, the view from your room, ourstaff, and the breakfast.Your recommendation means the a lot to us, and we look forward to welcoming you back on your next visit to Salzburg!Best regards,Your team at Altstadthotel Kasererbräu

8/10 Good

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was travelling on my own and felt safe, great shopping sightseeing and eating places nearby.
Stayed 3 nights in Jan 2024
Response from Benjamin on 26 Jan 2024
Dear Sue,Thank you very much for your kind review.We are really happy that you felt comfortable in our hotel.We hope to welcome you again soon and wish you a nice day.Best regards from Salzburg,The Kasererbraeu staff

6/10 Okay

Michael

Stayed 1 night in Dec 2023
Response from Benjamin on 26 Jan 2024
Dear Guest,Thank you very much for your kind review.We are really happy that you felt comfortable in our hotel.We hope to welcome you again soon and wish you a nice day.Best regards from Salzburg,The Kasererbraeu staffLieber Gast!

6/10 Okay

MEGAN

Stayed 4 nights in Dec 2023
Response from Benjamin on 26 Jan 2024
Dear Megan,Thank you very much for your kind review.We are really happy that you felt comfortable in our hotel.We hope to welcome you again soon and wish you a nice day.Best regards from Salzburg,The Kasererbraeu staff

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Benjamin on 28 Dec 2023
Dear Jeffrey!Thank you very much for your kind review!We are glad to hear that you enjoyed your stay with us.We wish you all the best and hope to seen you soon again in Salzburg!Best regardsThe Kasererbraeu staff

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Old bed sheets for the price
Stayed 1 night in Dec 2023
Response from Benjamin on 25 Dec 2023
Dear guest,Thank you for your comment.We wish we could have helped you to improve the situation if we had known about your dissatisfaction beforehand. We would have remedied the situation immediately.We hope you had a good journey home and would be delighted to see you again, where you can see for yourself.The Kasererbraeu team

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in wonderful location.
Stayed 1 night in Dec 2023
Response from Benjamin on 25 Dec 2023
Dear Donald! Thank you for your review and your kind words. Your remarks made us very happy. We are looking forward to welcoming you soon. We wish you merry christmas! Best regards The Kasererbraeu staff

10/10 Excellent

Margie, Brookline

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The front desk was friendly and helpful. Hotel has a built in theater, perfect for a rainy day evening. Location is great, a short walk to everything! Breakfast is included in out stay and food choices are decent. However, the waitress was so rude to me, an Asian, she didn’t greet me but picked me among 8-10 persons at the buffet tables to ask “what’s your room number “ after I’ve told her, she still looked suspicious, made me feel uncomfortable. When I sat down to eat, she came straight to me again, asking me my room number. When she passed other tables around us, she was nice greeting everyone “good morning “ or asking if they needed anything. Guess what, 2nd morning, she was after me again, with the look that I might sneaked in to ear breakfast for free, “what’s your room number”!!! Same behaviors to others- everyone else is non-Asian thus no need to check their room numbers but me! I’m very disappointed! What’s the heck?
Stayed 2 nights in Dec 2023
Response from Benjamin on 25 Dec 2023
Dear Margie! Thank you very much for your feedback. This really helps us to understand and improve our service and we are very much interested to further raise our level. Your remarks has made us very happy.Great that you felt comfortable during your stay at our hotel.Regarding our staff in the breakfast room we take your comment pretty serious and will make sure that something like this does not happen again.We hope to welcome you again in the future and wish a nice day!Best regards,the staff of Altstadthotel Kasererbräu

8/10 Good

Mona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent except that the shower did not drain well.
Stayed 1 night in Dec 2023
Response from Benjamin on 16 Dec 2023
Dear Mona!Thank you very much for your feedback. This really helps us to understand and improve our service and we are very much interested to further raise our level. Your remarks has made us very happy.Great that you felt comfortable during your stay at our hotel.We hope to welcome you again in the future and wish a nice day!Best regards,the staff of Altstadthotel Kasererbräu

10/10 Excellent

Ruslan

Stayed 1 night in Dec 2023
Response from Benjamin on 16 Dec 2023
Dear Ruslan!Thank you very much for your feedback. This really helps us to understand and improve our service and we are very much interested to further raise our level. Great that you felt comfortable during your stay at our hotel.We hope to welcome you again in the future and wish a nice day!Best regards,the staff of Altstadthotel Kasererbräu

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Old, but Great!
Location is amazing, check-in staff & restaurant staff are super friendly, rooms are outdated (but it's an old hotel with a lot of history & culture), cleanliness of rooms need more improvement (floors dusty at corners, toilet seats soiled/stained underneath, toilet amenities not replenished), but nothing that they cannot fix if asked. We were happy with our stay and would return. Thanks
Stayed 1 night in Dec 2023
Response from Benjamin on 16 Dec 2023
Dear Guest! Thank you very much for your feedback. This really helps us to understand and improve our service and we are very much interested to further raise our level.Your remarks has made us very happy.Great that you felt comfortable during your stay at our hotel.We hope to welcome you again in the future and wish a nice day!Best regards,the staff of Altstadthotel Kasererbräu

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location near the Old Town and Christmas markets
Stayed 3 nights in Dec 2023
Response from Altstadthotel Kasererbräu on 11 Dec 2023
Dear Geoffrey,Thank you for your review! We're thrilled to hear that you appreciated our excellent location near the Old Town and Christmas markets. We hope you had a wonderful time exploring the area, and we look forward to welcoming you back on your next visit.Your team at Altstadthotel Kasererbräu

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of the old city
The staff was outstanding. Good breakfast. Great location.
Stayed 2 nights in Dec 2023
Response from Altstadthotel Kasererbräu on 11 Dec 2023
Dear guest,We greatly appreciate your feedback regarding your recent stay with us. It's wonderful to hear that you enjoyed our location in the heart of the old city, and we're delighted that you found our staff outstanding and the breakfast satisfying.Your kind words are motivating for our team.We sincerely thank you for taking the time to share your positive experience, and we look forward to welcoming you back in the future.Your team at Altstadthotel Kasererbräu

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was awesome and staff was great. The bollards to enter were tricky but not the hotels fault.
Stayed 2 nights in Dec 2023
Response from Altstadthotel Kasererbräu on 11 Dec 2023
Dear guest,thank you very much for your visit and your review.We are very happy to hear, that you enjoyed your stay with us and that our staff could be of help. We are aware, that sometimes the bollard system of the city can be a bit tricky.We would be happy to welcome you again in the future.Your team at Altstadthotel Kasererbräu

8/10 Good

Tron

Stayed 1 night in Dec 2023
Response from Benjamin on 12 Dec 2023
Dear Tron!Thank you very much for your feedback. This really helps us to understand and improve our service and we are very much interested to further raise our level.Your remarks has made us very happy.Great that you felt comfortable during your stay at our hotel.We hope to welcome you again in the future and wish a nice day!Best regards,the staff of Altstadthotel Kasererbräu

10/10 Excellent

Amy

Stayed 3 nights in Dec 2023
Response from Benjamin on 12 Dec 2023
Dear Amy!Thank you very much for your feedback. This really helps us to understand and improve our service and we are very much interested to further raise our level.Your remarks has made us very happy.Great that you felt comfortable during your stay at our hotel.We hope to welcome you again in the future and wish a nice day!Best regards,the staff of Altstadthotel Kasererbräu

10/10 Excellent

Bernd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Benjamin on 12 Dec 2023
Lieber Bernd! Vielen Dank für Ihr Feedback. Er hilft uns wirklich, unseren Service zu verstehen und zu verbessern und wir sind sehr daran interessiert, unser Niveau weiter zu erhöhen. Ihre Bemerkungen haben uns sehr gefreut.Schön, dass Sie sich während Ihres Aufenthaltes in unserem Hotel wohlgefühlt haben.Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen und wünschen Ihnen einen schönen Tag!Mit freundlichen Grüßen,das Team vom Altstadthotel Kasererbräu

8/10 Good

Tom Arild

Stayed 4 nights in Nov 2023
Response from Benjamin on 12 Dec 2023
Dear Tom!Thank you very much for your feedback. This really helps us to understand and improve our service and we are very much interested to further raise our level.Your remarks has made us very happy.Great that you felt comfortable during your stay at our hotel.We hope to welcome you again in the future and wish a nice day!Best regards,the staff of Altstadthotel Kasererbräu

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Benjamin on 16 Dec 2023
Dear Douglas!Thank you very much for your feedback. This really helps us to understand and improve our service and we are very much interested to further raise our level. Great that you felt comfortable during your stay at our hotel.We hope to welcome you again in the future and wish a nice day!Best regards,the staff of Altstadthotel Kasererbräu

10/10 Excellent

STROYAN, Kingston

Stayed 1 night in Nov 2023
Response from Benjamin on 12 Dec 2023
Dear Stroyan!Thank you very much for your feedback. This really helps us to understand and improve our service and we are very much interested to further raise our level.Your remarks has made us very happy.Great that you felt comfortable during your stay at our hotel.We hope to welcome you again in the future and wish a nice day!Best regards,the staff of Altstadthotel Kasererbräu

10/10 Excellent

Chad

Liked: Staff & service, property conditions & facilities, room comfort
Amazing location, horrible wi-fi
Fantastic location. All the main sites are super close. If you use their parking stop at the hotel first. The parking location is very hard to find and if you pass the hotel you can't get back because it's on a one-way street and in a locked off area. Had one of the suites and it had a ton of room. Wi-fi connection is so bad it's useless. Don't recommend staying here if you plan to work from the hotel.
Stayed 2 nights in Oct 2023
Response from Benjamin on 8 Nov 2023
Dear Guest,Thank you very much for your kind review.We are really happy that you felt comfortable in our hotel.We hope to welcome you again soon and wish you a nice day.Best regards from Salzburg,The Kasererbraeu staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Die Glastüre ins Bad konnte nicht ganz geschlossen werden und man kann im Bad nicht ungestört die Toilette benutzen.
Stayed 2 nights in Oct 2023
Response from Benjamin on 8 Nov 2023
Lieber Gast,wir möchten uns herzlich für die Bewertung bedanken!Es freut uns sehr, dass Sie sich in unserem Hause wohl gefühlt haben.In der Hoffnung, Sie bald wieder bei uns begrüßen zu dürfen, verbleiben wirmit freundlichen Grüßen,das Kasererbraeu-Team

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Duplex with a Castle View
This duplex room with a balcony took my breath away. We had a view of the castle and they left us chocolate. It was very luxurious and the female at the front desk was very nice. She brought us tea and crackers while we waited for our room (we arrived early). It was within walking distance of everything.
Stayed 3 nights in Oct 2023
Response from Benjamin on 8 Nov 2023
Dear Jacqueline! Thank you very much for your feedback. This really helps us to understand and improve our service and we are very much interested to further raise our level. Your remarks has made us very happy.Great that you felt comfortable during your stay at our hotel.We hope to welcome you again in the future and wish a nice day!Best regards,the staff of Altstadthotel Kasererbräu

10/10 Excellent

Luiz Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
No centro da cidade
Localização excelente. Garagem pequena. Quarto pequeno. Café da manhã regular
Stayed 2 nights in Oct 2023
Response from Benjamin on 29 Oct 2023
Dear Luiz Paolo,Thank you very much for your kind review.We are really happy that you felt comfortable in our hotel.We hope to welcome you again soon and wish you a nice day.Best regards from Salzburg,The Kasererbraeu staff

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous property with exceptional customer service. We stayed 2 nights in a superior double room. The breakfast was included and it was delicious. I researched quite a few hotels and so glad we booked this one
Stayed 2 nights in Oct 2023
Response from Benjamin on 29 Oct 2023
Dear Susan,Thank you very much for your kind review.We are really happy that you felt comfortable in our hotel.We hope to welcome you again soon and wish you a nice day.Best regards from Salzburg,The Kasererbraeu staff

8/10 Good

ryan

Travelled with family
Liked: Cleanliness, staff & service
Great location. Easy walking distance to most things.
Stayed 2 nights in Oct 2023
Response from Altstadthotel Kasererbräu on 20 Oct 2023
Dear Ryan,Thank you for your review.We're delighted to hear that you found our location convenient and within easy walking distance to most attractions. We also appreciate your compliments on our cleanliness, staff, and service. Your satisfaction is our priority.We hope to welcome you back in the future for another great experience.Your tema of Altstadthotel Kasererbräu

8/10 Good

Robert, Nokomis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Benjamin on 29 Oct 2023
Dear Robert,Thank you very much for your kind review.We are really happy that you felt comfortable in our hotel.We hope to welcome you again soon and wish you a nice day.Best regards from Salzburg,The Kasererbraeu staff

10/10 Excellent

Amir

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience. Very nice hotel with a lot of history.
Stayed 1 night in Oct 2023
Response from Altstadthotel Kasererbräu on 12 Oct 2023
Dear Amir,Thank you for your feedback! We're happy to hear you had a great experience and appreciated the rich history of our hotel. We aim to preserve that unique charm while providing a comfortable stay for our guests. We hope to welcome you back in the future!Kind regards,Your team of Altstadthotel Kasererbräu

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay here. This is a very reasonable option for the Salzburg Altstadt area. The location is unbeatable in terms of convenience. The furnishings in our room could be updated but everything was very clean and reasonably comfortable, so we didn't mind. We enjoyed the quirky features -- like the oldest continuously running movie theater on-site. They have a sauna -- upon request -- we didn't get a chance to use it. The front desk was a bit slow and if you stayed here in the height of summer, it might be very hot during the day. We opened the window when we came back at night -- that worked great and even though our window opened onto the street, it was reasonably quiet. Would stay again.
Stayed 2 nights in Oct 2023
Response from Altstadthotel Kasererbräu on 12 Oct 2023
Dea Monica,Thank you for sharing your experience with us! We're delighted to hear that you appreciated our location in the Salzburg Altstadt area and found our unique features intriguing. We take note of your feedback regarding the room furnishings and will consider it for future improvements. We're sorry to hear about the slow service at the front desk and thank you for your understanding regarding the room temperature. We're glad that opening the window provided a comfortable solution for you. We look forward to welcoming you back on your next visit!Kind regards,your team of Altstadthotel Kasererbräu

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Salzburg is a gorgeous city, fun and wonderful people.
Stayed 1 night in Oct 2023
Response from Altstadthotel Kasererbräu on 12 Oct 2023
Dear George,Thank you for your kind review! We couldn't agree more about the beauty and charm of Salzburg. We're thrilled that you had a good time and met wonderful people during your stay. We hope you'll visit again soon, and hopefully choose to stay with us again.Kind regrads,Your team of Altstadthotel Kasererbräu

10/10 Excellent

Anita

Travelled with family
Located in a beautiful section of old Salzburg near all the historic buildings
Stayed 1 night in Oct 2023
Response from Benjamin on 8 Oct 2023
Dear Anita!Thank you very mich for your kind review. We are happy to hear that you enjoyed your stay with us.We are looking forward to see you soon again!Best regards from Salzburg!The Kasererbraeu staff

2/10 Terrible

Jacob

Stayed 2 nights in Sep 2023
Response from Benjamin on 29 Oct 2023
Dear Guest,We appreciate your review.It seems that we have failed in many things.We wish we could have helped you improve the situation if we had known about your dissatisfaction beforehand. Unfortunately you have not added a comment to your review.We hope you had a good journey home.The Kasererbräu staff

8/10 Good

Lorellei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good. Staff were very helpful.
Stayed 2 nights in Sep 2023
Response from Benjamin on 3 Oct 2023
Dear Guest,Thank you very much for your kind review.We are really happy that you felt comfortable in our hotel.We hope to welcome you again soon and wish you a nice day.Best regards from Salzburg,The Kasererbraeu staff

10/10 Excellent

Ruben

Hidden Gem
Very well located and the service was outstanding. There’s a cinema inside the hotel, don’t leave without a visit.
Stayed 1 night in Sep 2023
Response from Simon on 17 Sept 2023
Dear guest,thank you very much for your review. We are happy to hear, that you enjoyed your stay with us and liked the cinema. It was a pleasure to welcome you in our hotel.We hope you are able to visit us again in the future.Your Kasererbräu-Team

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great noise proofing
Stayed 2 nights in Jul 2023
Response from Altstadthotel Kasererbräu on 17 Sept 2023
Dear Bruce! Thank you very much for your feedback. This really helps us to understand and improve our service and we are very much interested to further raise our level. Your remarks has made us very happy.Great that you felt comfortable during your stay at our hotel!We hope to welcome you again in the future and wish a nice day!Best regards,the staff of Altstadthotel Kasererbräu

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay here. The room was comfortable and clean. The location in the old city was wonderful. The staff was friendly and helpful.
Stayed 1 night in Jul 2023
Response from Altstadthotel Kasererbräu on 24 Aug 2023
Dear Paul,Thank you very much for your kind review.We are really happy that you felt comfortable in our hotel.We hope to welcome you again soon and wish you a nice day.Best regards from Salzburg,The Kasererbraeu staff

4/10 Poor

Kerry

Travelled with family
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Altstadthotel Kasererbräu on 24 Aug 2023
Dear Guest,We appriciate your review.We are sorry to hear, that we could not meet your expectations.We hope you will give us another chance.We hope you had a good trip back home.The Kasererbraeu staff

8/10 Good

Doreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location. Very clean and friendly. Only issue was the guests are very loud in the hallways.
Stayed 3 nights in Aug 2023
Response from Altstadthotel Kasererbräu on 24 Aug 2023
Dear Guest,Thank you very much for your kind review.We are really happy that you felt comfortable in our hotel.We hope to welcome you again soon and wish you a nice day.Best regards from Salzburg,The Kasererbraeu staff

8/10 Good

Vivian

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Benjamin on 2 Aug 2023
Dear Vivian!Thank you very much for your review.We are happy you enjoyed your stay with us.We are looking forward to welcoming you again soon.Best regards from SalzburgThe Kasererbraeu staff

10/10 Excellent

Csilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great area, perfect room size. Only issue was the heat. The air conditioner wasn't working.
Stayed 1 night in Jul 2023
Response from Benjamin on 20 Jul 2023
Dear Csilla,Thank you very much for your kind review.We are really happy that you felt comfortable in our hotel.We are sorry that the mobile air conditioner was not working. Next time please do not hesitate to contact our reception.We hope to welcome you again soon.Best regards from Salzburg,The Kasererbraeu staff

6/10 Okay

Dr Ali

Stayed 1 night in Jul 2023
Response from Benjamin on 2 Sept 2023
Lieber Dr. Ali,vielen Dank für Ihre Bewertung und die Zeit, die Sie sich hierfür genommen haben.Es scheint, dass Sie Ihren Aufenthalt genossen haben, wir dennoch Ihren Ansprüchen nicht ganz gerecht wurden.Wir freuen uns, wenn Sie sich direkt mit uns in Verbindung setzen würden. Vielleicht können wir Sie noch von uns überzeugen und freuen uns auf Ihre Rückmeldung.Herzliche Grüße aus SalzburgDas Kasererbraeu-Team

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Benjamin on 13 Jul 2023
Dear Jason!Thank you very much for your review and the time you have taken for it.We are happy to hear that you enjoyed your stay with us and are looking forward to welcoming you again very soon.Best regardsThe Kasererbraeu staff

10/10 Excellent

Daina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Jun 2023
Response from Benjamin on 11 Jul 2023
Dear Daina!Thank you very much for your feedback. This really helps us to understand and improve our service and we are very much interested to further raise our level.Your remarks has made us very happy.Great that you felt comfortable during your stay at our hotel.We hope to welcome you again in the future.Best regards,the staff of Altstadthotel Kasererbräu

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, unique hotel that had a lot of character! People very friendly and nice, highly recommend!
Stayed 1 night in Jun 2023
Response from Benjamin on 11 Jul 2023
Dear Kimberly!Thank you very much for your feedback. This really helps us to understand and improve our service and we are very much interested to further raise our level.Your remarks has made us very happy.Great that you felt comfortable during your stay at our hotel.We hope to welcome you again in the future.Best regards,the staff of Altstadthotel Kasererbräu

10/10 Excellent

Kenneth

Stayed 2 nights in Jun 2023
Response from Benjamin on 11 Jul 2023
Dear Kenneth!Thank you very much for your feedback. This really helps us to understand and improve our service and we are very much interested to further raise our level.Your remarks has made us very happy.Great that you felt comfortable during your stay at our hotel.We hope to welcome you again in the future.Best regards,the staff of Altstadthotel Kasererbräu

8/10 Good

John

Stayed 1 night in Jun 2023
Response from Benjamin on 11 Jul 2023
Dear John!Thank you very much for your feedback. This really helps us to understand and improve our service and we are very much interested to further raise our level.Your remarks has made us very happy.Great that you felt comfortable during your stay at our hotel.We hope to welcome you again in the future.Best regards,the staff of Altstadthotel Kasererbräu

6/10 Okay

Hayk

Stayed 1 night in Jun 2023
Response from Benjamin on 20 Jul 2023
Dear Hayk,Thank you very much for your review.It seems that you not fully enjoyed your stay with us. We wish we had known this before to make your stay as nice as possible.We hope you had a good trip back home and cannot wait to welcome you again soon to convince you of us.Best regards from SalzburgThe Kasererbraeu staff

2/10 Terrible

Helen

Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from Benjamin on 3 Jul 2023
Liebe Helen,vielen Dank für Ihre Bewertung und die Zeit, die Sie sich hierfür genommen haben.Wir bedauern sehr, dass Sie Ihren Aufenthalt bei uns im Hotel nicht genossen haben. Gern laden wir Sie dazu ein, uns direkt zu kontaktieren. Wir haben immer ein offenes Ohr für unsere Gäste.Wir würden uns sehr freuen Sie bald wieder bei uns in Salzburg begrüßen zu dürfen.Ihr Kasererbraeu-Team

10/10 Excellent

Ronald, Madison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The old building was unique. I chose the hotel for the walkability of its location close to the central squares of the Old Town.
Stayed 3 nights in Jun 2023
Response from Benjamin on 3 Jul 2023
Dear Ronald,Thank you very much for your kind review.We are really happy that you felt comfortable in our hotel.We hope to welcome you again soon.Best regards from Salzburg,The Kasererbraeu staff