Indoor pool, outdoor pool, pool umbrellas, pool loungers

Reviews

9.2

Wonderful

Rating 10 - Excellent. 333 out of 449 reviews" "
Rating 8 - Good. 72 out of 449 reviews" "
Rating 6 - Okay. 22 out of 449 reviews" "
Rating 4 - Poor. 14 out of 449 reviews" "
Rating 2 - Terrible. 8 out of 449 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ronen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, classic, clean, top of the line. Beautiful rooms, service is superb. Friendly staff.
Stayed 3 nights in Apr 2024
Response from Guest Relator - Grand Hotel Villa Serbelloni on 11 Apr 2024
Dear Mr Mikay,we can't thank you enough for the wonderful words you shared with us. Reviews like yours constantly motivate us to maintain our standards and strive for improvement every day.We hope to be able to welcome you again in the future.

8/10 Good

Bhavna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location of this hotel is as good as it comes in, very scenic! The gardens and property are beautiful! The front desk is more or less useless a lot of attitude even for guests that are staying there. I called front desk multiple times. No one answered during my stay. The staff service can be improved tremendously for the price you pay at the hotel.
Stayed 2 nights in Mar 2024
Response from Guest Relator - Grand Hotel Villa Serbelloni on 11 Apr 2024
Dear Mr Bhavna, we thank you for your review and we are really glad to hear you appreciated our property. Nevertheless, we regret to acknowledge you experienced some issues with our staff, who are usually very attentive to all our guests. We thank you for sharing your impression and we hope to regain your trust on your next stay.

10/10 Excellent

Caamano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel very nice and very clean if there’s one thing they can improve is food menu and speed of food service . But great place I will definitely come back here
Stayed 1 night in Mar 2024
Response from Guest Relator - Grand Hotel Villa Serbelloni on 11 Apr 2024
Dear Mr Curiel,We thank you for leaving your review, and we're delighted to hear that you enjoyed your stay. Our menu changes seasonally, so we invite you to come back and visit us again, hoping to satisfy you in this aspect as well.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

tiffany

Stayed 3 nights in Oct 2023

10/10 Excellent

Mandark

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with great views. Staff were very friendly. My only critique was when we were trying to plan our departure, it seemed we were nearly stuck without a way to get to the train station on time the next day. We asked the hotel for help/shuttle to train station but they felt 6pm the night before departure was too late notice. We perhaps had the wrong expectations, luckily we ended up figuring out a way on our own, but was surprised the hotel concierge couldnt help with this.
Stayed 4 nights in Oct 2023
Response from GHVS on 2 Nov 2023
Dear Mandark,We thank you for your kind words for our Hotel. Our staff always tries their best to please and help the clients, so to make their stay the most unforgettable one and it is nice to hear words of appreciation. Unfortunately Bellagio is a small town with a quickly increasing tourism and it is sometimes very hard to satisfy the huge amount of requests, above all if with short notice. We really regret to know that we were not able to help you with your transfer request, we hope this inconvenience did not cast a shadow on your

10/10 Excellent

TIFFANY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay! The location was very close to all the shops and Ferry.
Stayed 1 night in Oct 2023
Response from GHVS on 2 Nov 2023
Dear Tiffany,we thank you for your appreciation. As you correctly wrote, the Grand Hotel Villa Serbelloni is located in an unique spot right in the centre of the lake within a walking distance to shops, restaurants, attractions and ferry docks.We hope to be able to welcome you again in the future.

10/10 Excellent

John

Travelled with partner
Location is exceptional
Stayed 4 nights in Oct 2023
Response from GHVS on 2 Nov 2023
Dear John,We thank you for your great review, please visit us again.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was wonderful. However, we found their finest restaurant, the Mistral, to be substandard. The table service was fine; the maitre de was surly; and the food was hardly edible. I gave the feedback at the hotel.
Stayed 2 nights in Oct 2023
Response from GHVS on 2 Nov 2023
Dear Peter,we really appreciate your feedback, either this written one and the one gave on spot: we always make treasure of all our clients' point of view so to be able to improve ourselves.We hope to have you again as our guest.

10/10 Excellent

Neil, Palm Springs

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property with staff ever helpful and eager to please. We thoroughly enjoyed our stay and would gladly visit again. Great views, perfect location and excellent food, drink and service. Thank you
Stayed 6 nights in Sep 2023
Response from GHVS on 2 Nov 2023
Dear Neil,it is with a great pleasure that we read your lovely words. The location and the structure are impossible to be unnoticed, and the additional compliments to the staff and service are what make us even prouder.Thank you.

10/10 Excellent

frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Sep 2023

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

David, Cobham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely magnificent property. The whole experience was too incredible for words. Room was luxurious and could not have asked for anything more. Great bed, bathroom and air conditioner, plus balcony access. Breakfast would probably rate as the best I have ever had, with wonderful options and service. The pool (and "beach") area were idyllic and so relaxing. One disappointment was the very high end price of drinks at the pool and the bars. We stretched ourselves to stay at the hotel and being out priced on drinks did spoil some of the experience - although town, lovely rooftop bars etc were around the corner. We will definitely love to return one day and can't recommend the hotel more highly. You will have a unique experience.
Stayed 3 nights in Sep 2023
Response from GHVS on 2 Nov 2023
Dear David,We really thank you for the great words. You got the point, as we always strike to make our clients' stays the most enjoyable and unforgettable ones, starting from the comfort of the rooms, to the details of the common areas, the richness of the breakfast offer and the relaxing atmosphere of the beach and pool area. We regret to hear you didn't agree with the drink prices, even though we truly appreciate your feedback. We know Bellagio itself is very touristic and there are plenty of nice spots where to enjoy a drink. Please note, though, that the bars inside the property are categorised as five star luxury as well as the Hotel, with the same service and approach and it is no use to compete with any other bar of the town.We hope to welcome you again in the future!

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 5 nights in Sep 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible Hotel, 10 Stars for me.
There is nothing negative about this hotel. It’s a gorgeous hotel with prime location. Rooms are beautiful and spotless. It’s incredibly clean. Staff is amazing. Breakfast which was included was an upscale buffet style. It was worth every penny. Not a cheap hotel but worth the money. Pool is huge and we enjoyed it so much. Loved this hotel and yes we will be back in the future.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tiffany

Stayed 3 nights in Aug 2023

8/10 Good

Natalee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with the most amazing views! Would most definitely come back.
Stayed 1 night in Sep 2023

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023

2/10 Terrible

Anzhela

Stayed 5 nights in Aug 2023

10/10 Excellent

Richard, Brentwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place you can stay in Bellagio! We had a wonderful time. The staff is so friendly, and we enjoyed the lake and pool. Beautiful views! Big thanks to the talented piano player that plays in the evenings. Loved ending our night there every night.
Stayed 3 nights in Aug 2023

10/10 Excellent

YAMEL

Liked: Cleanliness, staff & service, property conditions & facilities
Best Hotel in Bellagio/ Lake Como. The only I would recommend
Stayed 3 nights in Jul 2023

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The amazing views of the lake and the beautiful pool.
Stayed 2 nights in Jul 2023

10/10 Excellent

Karena

Stayed 3 nights in Jul 2023

4/10 Poor

Joseph Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location is perfect and the property is stunning. The breakfast and service at breakfast is fantastic. They have mimosas and a wide selection of cheeses and fruits. Unfortunately the front desk staff is an absolute nightmare. They were not welcoming from the beginning and were talking about us in a negative way throughout the entire stay. They were disrespectful and rude. When we brought this to the attention of a different shift of front desk staff, they were not apologetic or helpful in resolving it. In fact, they continued to talk about us. We were told that we could not eat outside food on the tables outside by the main entrance and had to go to our room (there were no other guests using the tables so it was not like we were taking them from anyone else who wanted bar service). The sheets are terribly uncomfortable. When we checked out, we again told them about how dissatisfied we were with the service and they did not even make a comment. They said, “oh, no?” And then changed the topic getting back to our bill. They are a disgrace for a 5 star resort. All this hotel cares about is taking your money. I would recommend staying at another property in Bellagio or perhaps a true 5 star resort in Tremezzo.
Stayed 2 nights in Jul 2023
Response from Jan Bucher on 19 Jul 2023
Dear Caggiano family,considering the many positive reviews that we receive every day about the hotel and especially about our staff, we are sorry that you felt our front desk staff was not welcoming and was not receptive of your complaint.Personal and individual customer service is one of our top priorities, so we are sorry if we did not meet our usual standards with you.Nevertheless, please accept our assurance that we have discussed your comments and concerns with the management and that we will further investigate in the matter.As for the tables at the entrance, we are sorry but they are meant for bar service only and no external food can be served on our premises.We hope we will have the opportunity to fully restore your image of the Grand Hotel Villa Serbelloni in the future.Yours sincerely,Jan BucherGeneral Manager

10/10 Excellent

Cher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Doris B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

TURGAY

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and beautiful surroundings.
Stayed 4 nights in Jul 2023
Response from Jan Bucher General Manager on 19 Jul 2023
Dear Turgay,Thank you for your wonderful review, we are delighted you enjoyed your stay with us.We are very much looking forward to welcoming you back.Kind regards,Jan BucherGeneral Manager

10/10 Excellent

Edward, Newport Beach

Stayed 2 nights in Jul 2023

10/10 Excellent

Ivan

Stayed 2 nights in Jun 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Honeymoon spot
10/10 had an amazing experience in this beautiful city. We spent the second half of our honeymoon at Villa Serbelloni and we are so happy we did. The indoor and outdoor pool were lovely, the restaurant and bar staff were extremely friendly and even remembered us on our repeat visit. Highly recommend staying here.
Stayed 2 nights in May 2023
Response from Jan Bucher General Manager on 30 Jun 2023
Dear Nicholas,Thank you very much for your beautiful review and high praise, I was delighted you enjoyed your stay with us.I have shared your lovely comments about the service with everyone who helped make your stay enjoyable, and who is delighted you took away such fond memories.The entire team of the GH Villa Serbelloni hopes to have the pleasure of welcoming you back for many more magical moments.Arrivederci,Jan BucherGeneral Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time staying there, would definitely considering another stay in the future if we visit Lake Como.
Stayed 3 nights in Jun 2023
Response from Jan Bucher General Manager on 30 Jun 2023
Dear James,Thank you very much for your beautiful review and high praise, I was delighted you enjoyed your stay with us.The entire team of the GH Villa Serbelloni hopes to have the pleasure of welcoming you back for many more magical moments.Arrivederci,Jan BucherGeneral Manager

10/10 Excellent

Samer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience. The grounds are magnificent. The views are spectacular. The staff is attentive and friendly. The food was a culinary delight.
Stayed 2 nights in Jun 2023
Response from Jan Bucher General Manager on 30 Jun 2023
Dear Samer,Thank you very much for your beautiful review and high praise, I was delighted you enjoyed your stay with us.I have shared your lovely comments about the service with everyone who helped make your stay enjoyable, and who is delighted you took away such fond memories.The entire team of the GH Villa Serbelloni hopes to have the pleasure of welcoming you back for many more magical moments.Arrivederci,Jan BucherGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

SVETLANA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Service beyond expectations. Friendly and helpful staff
Stayed 5 nights in Jun 2023
Response from Jan Bucher General Manager on 30 Jun 2023
Dear Svetlana,Thank you very much for your beautiful review and high praise, I was delighted you enjoyed your stay with us.I have shared your lovely comments about the service with everyone who helped make your stay enjoyable, and who is delighted you took away such fond memories.The entire team of the GH Villa Serbelloni hopes to have the pleasure of welcoming you back for many more magical moments.Arrivederci,Jan BucherGeneral Manager

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our whole experience couldn't have been better. From the spectacular breakfast to the incredible linens to the heavenly view from our room, we were thrilled.
Stayed 3 nights in Jun 2023
Response from Jan Bucher General Manager on 30 Jun 2023
Dear Emily,Thank you very much for your beautiful review and high praise, I was delighted you enjoyed your stay with us.The entire team of the GH Villa Serbelloni hopes to have the pleasure of welcoming you back for many more magical moments.Arrivederci,Jan BucherGeneral Manager

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Property and location
Stayed 5 nights in Jun 2023
Response from Jan Bucher General Manager on 19 Jul 2023
Dear Shawn,Thank you for your wonderful review, we are delighted you enjoyed your stay with us.We are very much looking forward to welcoming you back.Kind regards,Jan BucherGeneral Manager

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star service with old world glamour
We stayed at this property from May 22-26, 2023. It was first class in every way. Beautiful property with old world glamour, but the service is what sets it apart. Absolutely 5 star service and attention to detail. The staff did everything they could to make it an amazing experience. We can’t imagine wanting to stay anywhere else on Lake Como.
Stayed 4 nights in May 2023
Response from Jan Bucher General Manager on 30 Jun 2023
Dear Erin,Thank you very much for your beautiful review and high praise, I was delighted you enjoyed your stay with us.I have shared your lovely comments about the service with everyone who helped make your stay enjoyable, and who is delighted you took away such fond memories.The entire team of the GH Villa Serbelloni hopes to have the pleasure of welcoming you back for many more magical moments.Arrivederci,Jan BucherGenral Manager

10/10 Excellent

LEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular
What an overall superb experience. Definitely worth the splurge and will happily return. Concierge was amazing at setting up anything you asked. Service on point. Room was amazing with beautiful view. Location perfect. Highly recommend.
Stayed 3 nights in May 2023
Response from Jan Bucher General Manager on 30 Jun 2023
Dear Guest,Thank you very much for your beautiful review and high praise, I was delighted you enjoyed your stay with us.I have shared your lovely comments about the service with everyone who helped make your stay enjoyable, and who is delighted you took away such fond memories.The entire team of the GH Villa Serbelloni hopes to have the pleasure of welcoming you back for many more magical moments.Arrivederci,Jan BucherGenral Manager

10/10 Excellent

Sarah, novato

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is situated right on Lake Como and is absolutely beautiful! Great location being able to walk around Bellagio.
Stayed 2 nights in May 2023
Response from Jan Bucher General Manager on 30 Jun 2023
Dear Sarah,Thank you for your wonderful review.We are all very much looking forward to welcoming you back to the GH Villa Serbelloni.Kind regards,Jan BucherGeneral Manager

10/10 Excellent

Mrs S

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Staff very helpful and attentive to detail with good facilities. Food very good. Ferries and transport are very close to the hotel premises making travelling easy to all other towns. Overall an excellent stay in a breathtaking area
Stayed 2 nights in May 2023
Response from Jan Bucher General Manager on 30 Jun 2023
Dear Mrs S,Thank you for your wonderful review.We are all very much looking forward to welcoming you back to the GH Villa Serbelloni.Kind regards,Jan BucherGeneral Manager

4/10 Poor

elizabeth

Liked: Cleanliness
guests that pay over 1700 usd per night should be told that their room is over the front parking area / lobby/ restaurant. the noise level in the room all day AND late inti the night was awful. it was hot with no air con so windows had to be opened. the hotel is lovely and old but noise is awful.
Stayed 2 nights in May 2023
Response from Jan Bucher General Manager on 30 Jun 2023
Dear Elizabeth,Naturally, I am thoroughly disappointed to learn that your experience did not live up to your expectations. Your review is highly valued and we welcome constructive feedback from all our guests in order to ensure we deliver the highest standard of service possible.Nevertheless, we hope to have the chance to welcome you back at the GH Villa Serbelloni.Kind regards,Jan BucherGeneral Manager

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the grandest hotel in a spectacular location on the lake.
Stayed 5 nights in Apr 2023
Response from Jan Bucher General Manager on 30 Jun 2023
Dear Joe,Thank you for your wonderful review.We are all very much looking forward to welcoming you back to the GH Villa Serbelloni.Kind regards,Jan BucherGeneral Manager

8/10 Good

Flavia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only think I did not like was that in this time of the year the AC is not operating yet and it was quite hot in the room, but the rest was perfect.
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic! Amazing views, beautiful property, great amenities, lovely.
Stayed 2 nights in Apr 2023