Dear Matthieu, thank you for staying with us and taking the time to write about your stay.We are very happy, you enjoyed the peace and quiet at the Hotel Grundmühle that is very appreciated by our many guests, who come back every year. Our hotel decided to go green as much as possible, so we try to eliminate all small wrappings, offer food from the region and work with small companies from the Saxon Switzerland – to name some of our points to sustainability. Due to this, we decided years ago not to put all the small amenities into the room, but to have only one soap disposal there. Obviously, we do have some shampoo and shower gel available for the guests at the reception desk – free of charge – should you need anything. Both about the sustainability policy, the amenities and sauna you can read in the Guest information booklet in the room. All guests, to whom we do have contact, receive a pre-stay letter 3 days prior their stay - here you can click through the Information-booklet also digital.Generally, we do all payment-transactions directly in the hotel – no pre-payment is needed, nor will be charged. We are very sorry this information was not clearly communicated to you before you’re your stay. We are happy to receive any feedback to improve our services constantly. Hopefully, you will visit our beautiful region again in the future. Thank you very much and kindest regards from the Saxon Switzerland