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Reviews of East Bay Inn, Historic Inns of Savannah Collection

3.5 out of 5
East Bay Inn, Historic Inns of Savannah Collection
225 East Bay Street, Savannah, GA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 823 out of 1004 reviews" "
Rating 8 - Good. 137 out of 1004 reviews" "
Rating 6 - Okay. 33 out of 1004 reviews" "
Rating 4 - Poor. 6 out of 1004 reviews" "
Rating 2 - Terrible. 5 out of 1004 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Toni, La Crescenta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is boutique style with beautiful rooms and high ceilings. The old floors are incredible! Lots of construction in the area though which prevents you from sleeping in.
Stayed 2 nights in Apr 2024

10/10 Excellent

Melanie, Clewiston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
East Bay was a very nice historical Inn. The staff were very friendly and knowledgeable about the area.
Stayed 3 nights in Apr 2024

10/10 Excellent

Greg

Great staff & place.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Savannah is a beautiful city, and the East Bay Inn fits in perfectly. From the staff, to the accommodations and wonderful restaurant, the East Bay Inn is a 5 star Hotel,
Stayed 2 nights in Apr 2024

10/10 Excellent

Ashton

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was incredible. Location was wonderful. They have parking. I left my pillow and they mailed it to me. Will definitely stay there again!!!!
Stayed 1 night in Apr 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Maritza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall history and preservation of the building is fabulous. Staff is very friendly and warm. Great perks with the stay, discounts off dining options, snacks and drinks for the room and my favorite touch, robes for that homey feel. Location is great, right across the street from River St. Would absolutely stay here in the future!
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The East Bay Inn is located in a preferred location for those visitors interested in visiting the waterfront as well as walking for visitors interested in walking the city. The East Bay Inn employees were all so friendly and kind. The room wad well sized and with comfortable amenities. A special thank you to members of staff… Jennifer, William, Roman… and various others. Thank you for an amazing stay!
Stayed 4 nights in Apr 2024
Response from Guest Services Manager on 18 Apr 2024
Thank you for staying with us. I am so pleased to hear your praise for our staff, especially Jennifer, William, & Roman. They all take great strides to ensure our guests want for nothing. We were happy to have you and truly hope to see you again.Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

2/10 Terrible

Claudia, Statesboro

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We were so excited for our stay, started off good then we had a medical emergency and the staff was horrible stating they would not help us and we were not eligible for a refund. We hadn’t even unpacked our bags or used the room at all. Expedia was wonderful and even contacted the Inn on our behalf. but The East Bay Inn could have cared less. The East Bay Inn cares only about the almighty dollar and not their guest.
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 17 Apr 2024
It is regrettable to hear you had to deal with such an emergency during your stay. To be clear though, our staff did not refuse to help. We simply reiterated Expedia's cancellation policy and mentioned that they are responsible for your refund as they are the company you paid. Ultimately, you did stay in the room overnight and checked out the next day. Between two conflicting stories of a immediate medical emergency and a family emergency elsewhere, we tried to manage the circumstance as best we could. I truly hope your family is well. I also advise you again to reach out to Expedia to request a refund.Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Kathleen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience for the weekend with our Golden Retrievers! The staff was consistently friendly and welcoming. There were so many sweet surprise amenities, even for the pups. The bed was comfortable, and the room was clean and charming. Great location too. Would definitely stay again!
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on 18 Apr 2024
Thank you for your review. We loved having you stay with us, and we are glad you brought your pet. We love our furry, four-legged visitors! I am pleased you enjoyed the pet-friendly amenities.We hope you visit again soon.Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 7 Apr 2024
Thank you for your high rating of our inn. We hope to see you again. Safe travels!Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

8/10 Good

Starshine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near popular spots and across from river. Beautiful rooms, comfy bed. Free nightly wine at cute bar next door.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mark, Clinton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You didn't go to Savannah to eat at McDonalds. Don't go there and stay at the same-ole typical hotel. You know the typical hotel... walk in the door, a bathroom and closet off to the side. Past that is the main room with the bed(s) and a window against the back wall. So typical and so boring. This place is unique, charming and exactly what "Savannah" is. Walkable to everything and most important of all, it's something as memorable as the city itself.
Stayed 3 nights in Mar 2024
Response from Guest Services Manager on 28 Mar 2024
Thank you for this amazing review! We are pleased to see you have enjoyed the charm our inn has to offer. We wish you all safe travels and hope to see you back in Savannah soon.Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Dorothy

Liked: Staff & service, property conditions & facilities
I really loved my stay. The historic feel but with modern conveniences. I loved how bottled water was available in your room as well as the front desk which was a plus for all the walking I did. The concierges were so knowledgeable-every place they suggested was perfect!
Stayed 3 nights in Mar 2024
Response from Guest Services Manager on 8 Apr 2024
Thank you for your lovely review. Your recognition of our staff's service is greatly appreciated. They all endeavor to provide excellent service. We hope to host you in Savannah again.Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older boutique hotel well located in Historic District. Staff was friendly, helpful, and premises in very good condition. Parking was limited and, as a result, not always on-site. Room was good size and nicely appointed with period furnishings, but the noise level was affected by hotel's location on main road and creaky wood floors.
Stayed 3 nights in Mar 2024
Response from Guest Services Manager on 8 Apr 2024
We appreciate you choosing to stay with us. Take care!Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were awesome, friendly, and very helpful. Accommodations were charming, clean, and functional. Would highly recommend.
Stayed 3 nights in Mar 2024
Response from Guest Services Manager on 8 Apr 2024
We appreciate your review and your recommendation. We're glad you enjoyed yourself and hope to see you again. Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Anamaria, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Charming, welxoming staff, happy hour, coffee, tea and more.
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 13 Mar 2024
Thank you for staying with us! We look forward to hosting you again. Take care!Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Daniela

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved staying at the East Bay Inn. The staff was so welcoming and amicable. The front desk agent, I can't believe I don't recall her name, but she was very friendly and provided us great recommendations. Our room was very neat and nice decor, although it was a little dustier than I would've liked, but still very comfortable. I definitely recommend staying here! I would book again with them. Also, we did not get to experience any paranormal activity in our stay (unfortunately), as it is known to be one of the hotels in Savannah with a lot of activity, but maybe next time!
Stayed 4 nights in Dec 2023
Response from Guest Services Manager on 13 Mar 2024
Thank you so much for your review. We always appreciate kind mentions of our staff. They all strive to provide excellent customer service. We hope to see you again. Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, amenities
Staying in the middle of the Historic district was perfect. East Bay Inn was wonderful, the staff was very helpful and the room was very charming and it felt like I went back in historical time. Convenient to parks, eats and good wine. A bit pricey but worth every penny of it. Loved it!
Stayed 3 nights in Mar 2024
Response from Guest Services Manager on 13 Mar 2024
Thank you so much for your review. We always appreciate kind mentions of our staff. They all strive to provide excellent customer service. We hope to see you again. Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 13 Mar 2024
Thank you for your high rating of our inn. We hope to see you again. Safe travels!Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very special hotel with an amazing location, incredible staff, and large spacious rooms. We will definitely be staying here again.
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 13 Mar 2024
We appreciate you choosing to stay with us! We look forward to hosting you again.Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!
Stayed 3 nights in Mar 2024
Response from Guest Services Manager on 13 Mar 2024
We appreciate you choosing to stay with us! We hope to see you again. Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Gary, Woodbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed staying at this hotel. It’s very old and quaint.
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 7 Mar 2024
Thank you for staying with us! We look forward to hosting you again. Take care!Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the East Bay Inn
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 7 Mar 2024
Thank you for staying with us! We look forward to hosting you again. Take care!Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an amazing property that the employees take pride in. The service was excellent in all facets and we definitely will be back.
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on 7 Mar 2024
Thank you for staying with us and for your kind review! We do indeed take pride in our inn. It would be our pleasure to host you when you return.Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 7 Mar 2024
We appreciate you choosing to stay with us. We hope to see you again. Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Xiaoyu, Malibu

Stayed 1 night in Feb 2024
Response from Guest Services Manager on 7 Apr 2024
Thank you for your high rating of our inn. We hope to see you again. Safe travels!Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great location of this historic inn. Room a little on the smaller side but staff were lovely.
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 7 Mar 2024
We appreciate you choosing to stay with us. We hope to see you again. Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Laurie made us feel at home. She was super nice and went beyond her normal duties to make sure we were happy. We were on our Honeymoon, so we wanted everything perfect and it was. Oh, and when we arrived, there was a nice gentleman that greeted us and offered to help with our luggage. Loved it!
Stayed 3 nights in Feb 2024
Response from Guest Services Manager on 7 Mar 2024
Thank you so much for such a wonderful review! Your personal mention of Laurie is appreciated. I know she genuinely enjoyed making you feel welcome and taken care of. We hope to see you all again. Safe travels!Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Margo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the charm of the hotel, the staff was so nice and gave excellent recommendations for dinner and drinks. walking distance almost everything did not drive the whole time we were there
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on 7 Mar 2024
We are thankful you chose to stay with us during your trip to Savannah. We are happy you enjoyed our amenities and were able to take advantage of our location. We especially appreciate you mentioning our staff. They all endeavor to provide warm, professional service. We hope to see you again. Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Sibylle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique hotel, a little quirky, but in a good way. Super helpful, friendly staff. Clean, with comfortable beds and extra seating. Our room had a sofa and chair. There is construction nearby, that starts at around 7:30 am.
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on 7 Mar 2024
Thank you for staying with us. We are glad you enjoyed yourselves. I hope the construction wasn't an inconvenience. Savannah is always in the process of upgrading and expanding for our guests. We hope you stay with us again the next time you are in town. Safe travels. Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Robert

Stayed 2 nights in Feb 2024
Response from Guest Services Manager on 7 Apr 2024
Thank you for your high rating of our inn. We hope to see you again. Safe travels!Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services Manager on 7 Mar 2024
Thank you for your high rating of our inn. We hope to see you again. Safe travels!Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 7 Mar 2024
Thank you for staying with us! We look forward to hosting you again. Take care!Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

8/10 Good

Zaahir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean, large and comfy. I would recommend.
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 7 Mar 2024
Thank you for your recommendation! We appreciate you choosing to stay with us. We hope to see you again. Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with lots of space. (It was a bit noisy outside on Friday night, but the hotel provides ear plugs, so is was not an issue.) The staff were all very nice and helpful. The location was convenient for walking to the many activities we'd scheduled. I would highly recommend.
Stayed 3 nights in Feb 2024
Response from Guest Services Manager on 22 Feb 2024
We appreciate your review and your recommendation. We're glad you enjoyed yourself and hope to see you again. Sincerely,Charles StewartGuest Services Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous staff and area
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on 22 Feb 2024
We appreciate you choosing to stay with us. We hope to see you again. Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,
Stayed 4 nights in Feb 2024
Response from Guest Services Manager on 22 Feb 2024
Thank you for your high rating of our inn. We hope to see you again. Safe travels!Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Guest Services Manager on 8 Feb 2024
Thank you for staying with us! We look forward to hosting you again. Take care!Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Robert, Inman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff. Lots of character, conveniently located and easy parking.
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 8 Feb 2024
Thank you for staying with us in Savannah. We are glad you enjoyed our staff and location. We wish you all safe travels and hope to see you back in Savannah soon.Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Brock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for tourists to see the city. Charming Inn with huge rooms and great charm. Will return for sure.
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on 8 Feb 2024
Thank you for staying with us! We look forward to hosting you again. Take care!Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Margaret

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I did love the place
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 8 Feb 2024
Thank you for staying with us! We look forward to hosting you again. Take care!Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a great location. Staff was helpful and friendly. We loved our visit.
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on 8 Feb 2024
Thank you for staying with us! We look forward to hosting you again. Take care!Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

6/10 Okay

Virginia

Disliked: Staff & service, amenities
Staff less than optimal Noisy Not well maintained
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 8 Feb 2024
We appreciate your feedback. Our staff strive to deliver warm, personal service and we do our best to meet (and exceed) guests’ standards. In the future, please bring any issues you may have to our staff’s attention while in-house. They all excel at finding resolutions to guest’s problems. Take care.Sincerely,Charles StewartGuest Services Manager East Bay Inn

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming hotel.
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 8 Feb 2024
We appreciate you choosing to stay with us. We hope to see you again. Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Guest Services Manager on 22 Feb 2024
Thank you for your high rating of our inn. We hope to see you again. Safe travels!Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Jan 2024

10/10 Excellent

Ovan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the layout of the room and the brick walls.
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 8 Feb 2024
Thank you for reviewing our inn. We are pleased to see you have enjoyed the charm our inn has to offer. We wish you all safe travels and hope to see you back in Savannah soon.Sincerely,Charles StewartGuest Services ManagerEast Bay Inn

10/10 Excellent

Kathy, rochester

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were outstanding. Everybody acted like they loved their job. Were so helpful and pleasant. Room was really cute. Loved the brick wall and very well done for such a historic building.
Stayed 4 nights in Jan 2024
Response from Guest Services Manager on 8 Feb 2024
Thank you for your review and for staying with us. We appreciate your mention of our staff. They all stive to provide excellent service. Safe travels!Sincerely,Charles StewartGuest Services ManagerEast Bay Inn