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Good property for temporary stay but the area isn’t the best. You will see the unprivileged walking around but a mile down the road you will find the middle class.
The check in was terrible . The room that I reserved was not available (Jacuzzi )They were fixing it and they didn’t have any room available for me with the amenities that I paid for in the first place . They gave us a regular room with a 40$ discount. It was very disappointing. I am not happy at all .
No water pressure at all! Almost impossible to shower with a shower that barely sprays 2 inches out!
Orion
Stayed 3 nights in Feb 2024
Response from Nicole on 15 Feb 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
Charged wrong credit card. Staff aren't too bright.
Matthew
Stayed 1 night in Jan 2024
Response from Sam on 3 Feb 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
The bed was comfortable and the room was fine, except it had a strong smell of cleaning spray which lingered unpleasantly.
Breakfast was fine except they did not refill the scrambled eggs more than an hour before breakfast was scheduled to close. So I had a boiled egg instead. Then they began breakfast cleanup about 45 minutes early.
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
The smell of sulphur in room, no heat or air, bed springs I could feel, carpet at bathroom coming up, plus carpet stained all over. Breakfast a joke. Stained and dirty thin blankets. For a BW plus hotel makes me not want to stay at any other of these.
Janet
Stayed 2 nights in Jan 2024
Response from Bianca on 11 Jan 2024
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.
The hotel was updated with paint and new bathroom bedroom fixtures. The bed and pillows were clean and comfortable! The shower tub was peeling paint over older tub and caulking was moldy in several small spots.
William
Stayed 1 night in Dec 2023
8/10 Good
Ileana
30 Dec 2023
Liked: Cleanliness, staff & service
It was a pleasant hotel, except for a pungent cleaning detergent smell in the hotel hallways and in the room bathroom. Although near the highway, the room was relatively quiet. The hotel could use updates, however the room was clean.
It was dirty and smelled horribly like mold! I believe the whole hotel has a mold issue! The only upside was that the staff was very nice
Devin
Stayed 3 nights in Nov 2023
Response from Nicole on 27 Nov 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
There was a bright blue light from the router which made the room very bright all night long.
Joel
Stayed 3 nights in Nov 2023
Response from Nicole on 16 Nov 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
I was very pleased with the hotel overall!
Clean, convenient, very comfortable & the staff was
knowledgeable & friendly
The coffee was hot & breakfast had a good selection!