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Reviews of Hotel Mystays Sapporo Aspen

3.5 out of 5
Hotel Mystays Sapporo Aspen
5 Kita 8-jo Nishi 4-chome Kita-ku, Sapporo, Hokkaido

Reviews

8.8

Excellent

Rating 10 - Excellent. 541 out of 1000 reviews" "
Rating 8 - Good. 346 out of 1000 reviews" "
Rating 6 - Okay. 72 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Chiew Hoong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location convenient and decent hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Biggest hotel room in Japan?! This was perfect for our Sapporo overnight stay. A moment’s walk from the station, convenient for a city stroll and food and shopping options, and it was the biggest hotel room we’ve ever stayed in, Japan or elsewhere- it was ridiculous! Booked the quadruple room for our family with 2 teenagers, it was so spacious, 48 sqm, four separate semi double beds, dining table and chairs and lots of space for luggage. The hotel itself is somewhat dated, but was immaculate so I’d really recommend it especially for space and location.
Stayed 1 night in Apr 2024

10/10 Excellent

Angie

Stayed 6 nights in Mar 2024

8/10 Good

Rafik

Stayed 4 nights in Feb 2024
Response from HOTEL MYSTAYS SAPPORO ASPEN FRONT on 10 Apr 2024
Thank you for staying at HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.We sincerely hope to welcome you again at our hotel.HOTEL MYSTAYS SAPPORO ASPEN FRONT

8/10 Good

York Yu Janus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 5 Mar 2024
Thank you for staying at HOTEL MYSTAYS Sapporo Aspen. We appreciate you taking the time to write to us.We sincerely hope to welcome you again at our hotel.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel 3 minutes from main railway station in Sapporo. Will stay here on return trips.
Stayed 2 nights in Mar 2024
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 5 Mar 2024
Thank you very much for choosing HOTEL MYSTAYS Sapporo Aspen. We appreciate you taking the time to write to us.We are happy that you can use our hotel on your way back. We look forward to seeing you again.

10/10 Excellent

Yoong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 5 nights in Feb 2024
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 24 Feb 2024
Dear : Guests,Thank you so much for staying at Sapporo Aspen.Our location to and from JR Sapporo Station(North Exit) is few minutes away. Also, there are some dining shops, convenience stores around.Hoping to see you again in the near future.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 24 Feb 2024
Dear ; Guests,Thank you so much for staying at Sapporo Aspen.We are looking forward to see you againin the future.Best regards,HOTEL MYSTYAS Sapporo AspenFront desk

8/10 Good

Hyun Ji

Stayed 2 nights in Feb 2024
Response from HOTEL MYSTAYS SAPPORO ASPEN FRONT on 10 Apr 2024
Thank you for staying at HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.We sincerely hope to welcome you again at our hotel.HOTEL MYSTAYS SAPPORO ASPEN FRONT

10/10 Excellent

Nicholas

Travelled with group
Liked: Staff & service, property conditions & facilities
Very good!
Stayed 1 night in Feb 2024
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 6 Feb 2024
Dear ; Guests,Thank you so much for staying at Sapporo Aspen.We are looking forward to see you again in the future.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Hugh, Zion

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, great staff, convenient access to the train station.
Stayed 1 night in Jan 2024
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 9 Jan 2024
Dear : Guests,Thank you so much for chose our hotel.We appreciate some of your good evaluations about us.We are looking forward to see you againin the near future.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
We stayed in the hotel from December 21-26, 2023 for Christmas vacation. We had an amazing stay at the hotel. The staff know English, they are courteous and accommodating to our requests. They have various food selection for breakfast. The room is nice and clean. The hotel is walking distance to Sapporo Station, Adori Park, shopping malls and convenience stores. Highly recommended for family!
Stayed 5 nights in Dec 2023

10/10 Excellent

Kit Min, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a short walk from Sapporo station via the North Exit and has lots of convenience stores nearby. It's easy to pop over to grab the subway/trains to the different areas and lots of food options are nearby too.
Stayed 2 nights in Dec 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 27 Dec 2023
Dear : Guests,Thank you so much for staying at Sapporo Aspen.Yes, our location is very good both JR Sapporo also Subway/Nanboku-line.You can enjoy dining, sightseeing, shopping with efficiently.We are looking forward to see you again in the near future.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

10/10 Excellent

Foo yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Laundry facility
We stayed at this hotel 3 years ago and we loved it that’s why we chose to stay again with them this trip. The only con about this hotel is there is only one laundry room and not enough to accomodate everyone.
Stayed 4 nights in Dec 2023

10/10 Excellent

Tang Mui Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent. Walking distance to Odori park and shopping malls. Will definitely stay again.
Stayed 4 nights in Dec 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 22 Dec 2023
Dear : Guests,Thank you for choosing Sapporo Aspen.Yes, our location is very close to & from JR Sapporo Station.(North Exit)Only few minutes away.We are very looking forward to your stay again in the very near future.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a one night stopover, close to the station and lots of dining options nearby.
Stayed 1 night in Dec 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 20 Dec 2023
Dear ; GuestsThank you very much for choosing our hotel.We are looking forward to your next visit to Sapporo also Sapporo Aspen hotel.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

8/10 Good

Grant

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. The staff are lovely, rooms and location is so convenient. Highly recommend corner rooms for additional space. Five stars!
Stayed 2 nights in Dec 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 17 Dec 2023
Dear : Guests,Thank you so much for staying at Sapporo Aspen.We deeply appreciate your good evaluations about all of us.We are looking forward to see you again in the near future with pleasure.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

8/10 Good

Chew Woon Chin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near JR station
Stayed 3 nights in Nov 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 17 Dec 2023
Dear : Guests,Thank you so much for staying at Sapporo Aspen.Our location to and from JR Sapporo Station(North Exit) is few minutes away.Please come to our hotel again if you had a chance.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

8/10 Good

Hugh, Zion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 3 Nov 2023
Dear : Guests,Thank you very much for staying at Sapporo Aspen.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

10/10 Excellent

Yanjun

Travelled with group
Liked: Staff & service, property conditions & facilities
The hotel is just a stone’s throw from JR Sapporo station, north exit. About 3-5min walk. The room is spacious and clean though it looks a little dated. Check in was smooth and the staff were polite.
Stayed 4 nights in Oct 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 3 Nov 2023
Dear : Guests,Thank you very much for staying Sapporo Aspen. We are very glad to hear some good comments. Hoping to see you again in the near future.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

10/10 Excellent

Bryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel on all respects.
Stayed 5 nights in Oct 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 31 Oct 2023
Thank you very much for choosing HOTEL MYSTAYS Sapporo Aspen. We sincerely appreciate your warm remarks and hope to see you at our hotel again in the future.HOTEL MYSTAYS Sapporo Aspen

8/10 Good

Chin Heng

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stone's throw away from Sapporo station with surrounding amenities like shopping and convenience stores! For a 3-star, it is a good option for an average traveller. I loved the hotel service as they are helpful, friendly and spoke great English. I recommend!
Stayed 4 nights in Oct 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 3 Nov 2023
Dear : Guests,Thank you so much for choosing Sapporo Aspen, also some good comments.We are very happy for making you feel comfortable while you were staying.Hoping to see you again in the near future.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so convenient to everywhere...... Shopping, food, transport, attractions. The room is clean and spacious.
Stayed 4 nights in Oct 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 22 Oct 2023
Thank you very much for choosing HOTEL MYSTAYS Sapporo Aspen. We are delighted to hear you had an enjoyable stay at our hotel. Your kind remarks are appreciated. Our staff hopes that you choose to stay with us again in the future.HOTEL MYSTAYS Sapporo Aspen

8/10 Good

MIN FERN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. Near to Sapporo JR and shopping areas. Room is quite small for Standard 16sqm. Should choose Superior 25sqm.
Stayed 2 nights in Aug 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 14 Aug 2023
Thank you for staying at HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.Our staff hopes that you choose to stay with us again in the future.HOTEL MYSTAYS SAPPORO ASPEN FRONT

10/10 Excellent

Caroline

Stayed 3 nights in Jul 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 18 Aug 2023
Thank you for staying at HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.Our staff hopes that you choose to stay with us again in the future.HOTEL MYSTAYS SAPPORO ASPEN FRONT

8/10 Good

Yew Wah

Stayed 2 nights in Jul 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 18 Aug 2023
Thank you very much for choosing HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.We sincerely hope to welcome you again at our hotel.HOTEL MYSTAYS SAPPORO ASPEN FRONT

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay here.
Stayed 3 nights in Jul 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 22 Jul 2023
Thank you for staying at HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.We are delighted to hear you had an enjoyable stay at our hotel. Furthermore, we hope to serve you again in the future.

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice clean hotel. Nothing fancy but nice
Stayed 1 night in Jul 2023

8/10 Good

Yuetsim

Stayed 3 nights in Jul 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 31 Jul 2023
このたびは、ホテルマイステイズ札幌アスペンをご利用いただきまして、誠にありがとうございました。お客様のまたのご利用を、スタッフ一同心よりお待ち申し上げております。ホテルマイステイズ札幌アスペン フロント

6/10 Okay

Christina

Travelled with group
Liked: Cleanliness, property conditions & facilities
Location is convenient, within 5 mins walk to JR and shopping malls like Daimaru, APIA etc. 1 of the counter staff was not helpful when we requested to change our assigned corner room to non corner. Initially said fully booked but later we managed to get room changed at jpy 3700 for 2 nights of our stay after asking for his manager.
Stayed 2 nights in Jun 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 4 Aug 2023
Thank you for staying at HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.Thank you so much for your feedback and it will be used to improve our hotel's operations.HOTEL MYSTAYS SAPPORO ASPEN FRONT

8/10 Good

Yuk Har

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Russell

Travelled with partner
Liked: Property conditions & facilities
I booked an Eco plan room through Expedia expecting no change of sheets or making of bed. We did get change of towels. What I was not aware of when booking the Eco plan was thst we would be given hardly any toilet paper, two teabags for three night stay and no emptying of trash or anywhere in the hotel to deposit the trash. The front desk staff member was some what abrupt when I raised these issues. Two tiny pillows were in adequate to sleep on confortably. Overall not a bad hotel but I think the Eco plan should explained a little better.
Stayed 3 nights in Jun 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 3 Aug 2023
Dear ; GuestsThank you for staying Aspen Hotel.About the ECO plan, all concerning staff will learn again for good customer service.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

10/10 Excellent

Kok Leong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel that is near shopping and train station
Stayed 4 nights in Jun 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 22 Jul 2023
Thank you very much for choosing HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.Our staff hopes that you choose to stay with us again in the future.

10/10 Excellent

MANLI

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had excellent breakfast choices and plentiful refilling. Close to the train station and bus links. Quiter location but easy walking to all the sights and shopping. Highly recommend this hotel.
Stayed 5 nights in May 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 18 May 2023
Thank you for staying at HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.We are thankful for your generous feedback. Our hotel staff will continue to strive to provide the best services for our guests.We are delighted to hear you had an enjoyable stay at our hotel. Furthermore, we hope to serve you again in the future.HOTEL MYSTAYS SAPPORO ASPEN FRONT

10/10 Excellent

Ng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a 3-bed room at top floor this time. The room is super specious with an individual dining area. Highly recommended for family of 3. The room is clean and has everything needed. Staff are friendly and willing to help. Breakfast buffet has great options. The location is convenient, just 5 mins walk from sapporo station.
Stayed 2 nights in May 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 18 May 2023
Thank you for staying at HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.We are thankful for your generous feedback. Our hotel staff will continue to strive to provide the best services for our guests.We are delighted to hear you had an enjoyable stay at our hotel. Furthermore, we hope to serve you again in the future.HOTEL MYSTAYS SAPPORO ASPEN FRONT

10/10 Excellent

KAREN

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great Stay!
We loved the location, accessibility to the Sapporo station & malls. Being on the North end of the station, it was less congested with less traffic. The rooms were larger than most hotels in Japan. Breakfast buffet had good mixture of Hokkaido seafood and other local produce, and good mix of various cusine - Italian, Japanese, & American. At ￥2090, price is very reasonable, too. I would definitely stay here when in Sapporo again, and will recommend to anyone planning to visit Sapporo.
Stayed 4 nights in Apr 2023

10/10 Excellent

RENAUDJOEL

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 27 May 2023
この度はホテルマイステイズ札幌アスペンにご宿泊頂き誠にありがとうございました。またのご利用をお待ちしております。ホテルマイステイズ札幌アスペン フロント

10/10 Excellent

wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very near to Sapporo train station easy assessible
Stayed 2 nights in Apr 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 8 May 2023
Dear Guest,Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, HOTEL MYSTAYS SAPPORO ASPEN FRONT

10/10 Excellent

Kimie, Highland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to JR station & easy to find
Stayed 3 nights in Apr 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 8 May 2023
Dear Guest,Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, HOTEL MYSTAYS SAPPORO ASPEN FRONT

10/10 Excellent

khoi how lionel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is small
Stayed 1 night in Mar 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 6 Apr 2023
Thank you for staying at HOTEL MYSTAYS Sapporo Aspen. Thank you so much for your feedback and it will be used to improve our hotel's operations.Thank you

8/10 Good

Josefina

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and there's room for luggage, unlike most hotels I've stayed in. Easy walk to/from Sapporo station, but if only their website indicated to take the north exit, it would have made it so much easier to navigate through the train station's labyrinth.
Stayed 1 night in Mar 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 5 Apr 2023
Thank you for staying at HOTEL MYSTAYS SAPPORO ASPEN and we appreciate you spending your time to provide feedback.Our staff will continue its hard work to improve our customer service and try to meet the expectations of our guests. When you travel to the Sappro area in the future, we sincerely hope that you will consider our hotel for your stay.Sincerely, HOTEL MYSTAYS SAPPRO ASPENFront

8/10 Good

Boon Hiang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient. Easy access to Sapporo station and restaurants. A very good place to stay.
Stayed 8 nights in Mar 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 5 Apr 2023
Thank you for staying at HOTEL MYSTAYS SAPPORO ASPEN and we appreciate you spending your time to provide feedback.Our staff will continue its hard work to improve our customer service and try to meet the expectations of our guests. When you travel to the Sappro area in the future, we sincerely hope that you will consider our hotel for your stay.Sincerely, HOTEL MYSTAYS SAPPRO ASPENFront

8/10 Good

Dongwei

Stayed 1 night in Mar 2023

10/10 Excellent

Karen, Atlanta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast in Sapporo!
Stayed 3 nights in Mar 2023

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for the ice festival. Excellent price for a high-quality and modern property. The breakfast buffet had a wide variety of selections in a large hall with windows. A very short walk to Sapporo Station, bus stop (eki mae) or street-level entrance to the subway. 3-combinis just by crossing 1 street. Various towers connected to JR Sta. for shopping, dining and more. Under JR Sta. there is Pole Town (and Aurora Town) that can take you to all the way to Sususkino.
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on 21 Mar 2023
Thank you for staying at HOTEL MYSTAYS Sapporo Aspen. We appreciate you taking the time to write to us.We are delighted to hear you had an enjoyable stay at our hotel. Our hotel staff will continue to strive to provide the best services for our guests.Furthermore, we hope to serve you again in the future.Thank you

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Feb 2023

8/10 Good

Boon Jen Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommended
hotel was near to Sapporo Station but the distance pulling large suitcase in snow might be a little tough. airport bus is real challenge and takes about 10-15min walk with large luggages in snow. close to shopping aplenty including restaurants. goid size room, clean and noise free for good nights rest. hotel staff , some good and the odd indifference one. will recommend.
Stayed 8 nights in Feb 2023