Truely had a wonderful stay, the staff are very nice and friendly. We were there during the recent earthquake and everyone there went out of their way to ensure we were ok and had enough food etc. When we had to extend our stay due to the airport being closed, they did all they could to accomindate our need for additional days etc. By the end of our trip, they felt like family. This kind of caring is lost at bigger hotels. Treat yourself to the experience of staying in a traditional style Japanese room under the care of this hotel staff, will not hesitate to stay there again.