Very outdated. Very old worn out carpet and upholstery. Had to wear my shoes all the time and sandals in the shower. Had to laid a towel over the desk and tables to put on my stuff. Couldn't use the sofa or the chairs they were disgusting!!Front desk staff agreed that conditions are the hotel is heavily deteriorated and needs renovation. After multiple complains the second night I was moved to a room that didn't have carpet but laminated floor. It was in better condition but it had a tween bed. They said that they only have 5 rooms without Carpet in the hotel. I will never stay again in this hotel!!
Comment from Hotel Management
06-Jul-2016 by Depto Qualidade Renata, Hotel Management
Thank you for take your time and tell about your stay.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
We hope that you will give us the opportunity to better serve you in the near future.