Ratings based on 288 Verified Reviews

4.0 out of 5
76% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia-verified reviews
5 out of 5
for Getaway With Friends
by a verified traveller

My Town!!

Posted 02-Feb-2018 on Hotels
This has been my fourth stay at the Mercure time Square,,Very Good!!!
Comment from Hotel Management
05-Feb-2018 by renata mendes- quality service, Hotel Management
Mr.Ronald, Thank you for the review of our hotel! We are glad that you enjoyed your room, cleanliness and location. We hope to see you again very soon. Sincerely,
3 out of 5
by Leonardo

Posted 11-Dec-2017 on Hotels
Comment from Hotel Management
19-Jan-2018 by Renata Mendes - Depto Qualidade, Hotel Management
Prezado Hóspede, Agradecemos seus comentários referentes à sua hospedagem no Mercure SP Times Square. É sempre um prazer receber impressões positivas. Esperamos que sua próxima visita seja tão agradável quanto a anterior. Atenciosamente,
3 out of 5
for Everyone
by a verified traveller from Montevideo

Nothing special, just for overnight near airport

Posted 10-Sep-2016
Pros: Location, big room
Cons: Personnel
Location: Rests
it is well located near restaurants, and the basics need are fulfilled
Comment from Hotel Management
13-Nov-2016 by renata.mendes@accor.com.br, Hotel Management
Mr. Albert, Dear Guest, Thank you for choosing Mercure SP Times Square for your recent staying. We highly appreciated you for sharing your great stay experience on Expedia.com and we have shared your feedback with all our associates. Mercure SP Times Square Thank you again and our team look forward to welcoming you back for another memorable experience in the near future. Renata Mendes Quality Service
4 out of 5
by ronald from BRIGHTON,ENGLAND

ronald from Brighton

Posted 12-May-2016 on Hotels
Was OK!!!
Comment from Hotel Management
09-Jun-2016 by Depto Qualidade Renata, Hotel Management
Mr.Ronald, Thank you for the review of our hotel! We are glad that you enjoyed your services. We hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Times Square
5 out of 5
by ronald from brighton

staying again at the times square

Posted 16-Sep-2015 on Hotels
I always stay there when I go to Sao Paulo.For me is one of the best,the only issue is NO breakfast!
1 out of 5
by Luis from Fort Mill, SC

Outdated, in terrible conditions.

Posted 09-Feb-2015 on Hotels
Very outdated. Very old worn out carpet and upholstery. Had to wear my shoes all the time and sandals in the shower. Had to laid a towel over the desk and tables to put on my stuff. Couldn't use the sofa or the chairs they were disgusting!!Front desk staff agreed that conditions are the hotel is heavily deteriorated and needs renovation. After multiple complains the second night I was moved to a room that didn't have carpet but laminated floor. It was in better condition but it had a tween bed. They said that they only have 5 rooms without Carpet in the hotel. I will never stay again in this hotel!!
Comment from Hotel Management
06-Jul-2016 by Depto Qualidade Renata, Hotel Management
Dear Mr.Luis, Thank you for take your time and tell about your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope that you will give us the opportunity to better serve you in the near future. regards, Renata Mendes
3 out of 5
by a verified traveller

Decent but average hotel

Posted 03-Jun-2014 on Hotels
Decent hotel Wifi is great Fran's. Cafe has great espresso Great Water pressure in showers Bed is average Linens are average Gym is average and only one ricketty treadmill Taxis are frequent Security is excellent and seen guarding all entrances
4 out of 5
by Steve from Miami

My home away from home in SP

Posted 06-Apr-2014 on Hotels
I've been staying here for more than 10 years. It's basic type room with kitchenette . Location in Moema is great. Safe neighborhood. Several good restaurants in walking distance.
5 out of 5
for Everyone
by Jeannette from Brighton, UK

Great hotel, very central in a safe area.

Posted 21-Jan-2014
I stayed for 16 days at the Mercure Times Square. Most of the reception and restaurant staff spoke good English and were very friendly and helpful. The rooms were very clean and the hotel had great security, you needed a room card to use the elevators and there were guards present all the time there. It's in a very safe area, close to large shopping malls and Ibirapeura park. I can highly recommend it if you're looking for a good value hotel with great facilities, good food and friendliness.
5 out of 5
for Families
by Nivaldo

Staying with my family

Posted 12-Jan-2014 on CheapTickets
It was very nice day dduring our staying in the hotel. It is very nice location and the amemities are very well. I think that was perfect to my family during that period.