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Reviews of InterContinental São Paulo, an IHG Hotel

5 out of 5
InterContinental São Paulo, an IHG Hotel
Alameda Santos 1123, São Paulo, SP

Reviews

9.0

Wonderful

Rating 10 - Excellent. 268 out of 449 reviews" "
Rating 8 - Good. 129 out of 449 reviews" "
Rating 6 - Okay. 35 out of 449 reviews" "
Rating 4 - Poor. 8 out of 449 reviews" "
Rating 2 - Terrible. 9 out of 449 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

nancy

Stayed 1 night in Feb 2024
Response from Equipe InterContinental São Paulo on 24 Mar 2024
Agradecemos a sua nota Nancy.

10/10 Excellent

Jorge

Stayed 1 night in Feb 2024
Response from Equipe InterContinental São Paulo on 24 Mar 2024
Agradecemos Jorge por sua nota.Esperamos vê-lo em breve.

4/10 Poor

Jan

Stayed 2 nights in Dec 2023
Response from Gerência Geral on 18 Dec 2023
Obrigado por sua avaliação.Permita-nos saber o que não te agradou durante sua estada.Atenciosamente

10/10 Excellent

Gustavo

Stayed 1 night in Dec 2023
Response from Gerência Geral on 18 Dec 2023
Obrigado por sua nota 10.

10/10 Excellent

Walter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Gerência Geral on 18 Dec 2023
Obrigado Walter por sua nota.

2/10 Terrible

Orlando

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gerência Geral on 28 Nov 2023
Prezado Sr Orlando,Acredito que houve algum problema durante a sua hospedagem.O seu feedback é super importante para aperfeiçoarmos os nossos serviços.Estou à sua disposição!

10/10 Excellent

Aurelia

Stayed 2 nights in Oct 2023
Response from Gerência Geral on 28 Nov 2023
Prezada Sra Aurelia, agradeço a sua nota 10.Atenciosamente

8/10 Good

LEANDRO

Stayed 3 nights in Oct 2023
Response from Gerência Geral on 28 Nov 2023
Obrigado Sr Leandro por sua nota.Esperamos alcançar o seu 10 em sua próxima estada.Atenciosamente

10/10 Excellent

Franklin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the downtown of Sao Paolo
Stayed 3 nights in Sep 2023
Response from General Manager on 6 Oct 2023
Dear Franklin,Thank you for your feedback.

8/10 Good

Fidel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location. Staff was great. Very small pool. A bit of wear on carpets. Overall, I would stay there again.
Stayed 8 nights in Sep 2023
Response from General on 6 Oct 2023
Thank you for your feedback.We hope you can return soon.

10/10 Excellent

Walter

Stayed 4 nights in Jul 2023
Response from Gerente Geral on 27 Jul 2023
Agradecemos o seu 10 Walter.Esperamos que retorne em breve para viver novas experiências em nosso hotel.Atenciosamente

10/10 Excellent

ANTONIO

Stayed 3 nights in Jul 2023
Response from Gerente Geral on 27 Jul 2023
Obrigada Antonio por sua nota.Esperamos o seu retorno.Atenciosamente

8/10 Good

João Alfredo

Stayed 2 nights in Jun 2023
Response from Gerente Geral on 27 Jul 2023
Obrigada João Alfredo por sua nota.Esperamos que retorne em breve.

10/10 Excellent

Aurelia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Ester - Front Desk on 13 May 2023
Muito obrigada por sua avaliação. Nós do InterContinental São Paulo ficamos sempre muito felizes de saber os feedbacks. Vejo você na próxima vez! Obrigada!

10/10 Excellent

Barbara C.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Breakfast was great! I was there to celebrate my birthday and once they discovered it they sent me a cake. Very kind!
Stayed 4 nights in Apr 2023
Response from Intercontinental São Paulo on 2 May 2023
Hello Barbara we are very happy that you loved your experience in Intercontinental São Paulo s hotel.It was a pleasure to send you a cake to make your day memorable.We hope see you soon.Regards

10/10 Excellent

Sebastien

Stayed 3 nights in Feb 2023
Response from General Manager on 6 Jun 2023
Thank you Sebastien for you 10.

8/10 Good

Daniela M

Stayed 1 night in Dec 2022
Response from Gerente Geral on 6 Jun 2023
Obrigada Daniela por sua nota.Abraços

8/10 Good

Susan

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities
The front desk staff, the concierge, the cleaning and breakfast staff were all friendly, helpful and professional. They made the stay very enjoyable. The room, however, had some issues. The carpeting in front of the bathroom was wet the entire time (5 days) we were there, and the carpeting was dirty which was an issue for me when you have small children crawling around.
Stayed 5 nights in Sep 2022
Response from Johannes Bayer on 15 Sept 2022
Dear Susan,Thank you for your review!Your compliments about our staff, cleaning and breakfast are highly appreciated.We are very sorry to know that you had this incenvenience during your stay with us. Your comments about the room carpet will be taken into account so that we continue to promote improvements in our facilities and services.Thank YOU,

6/10 Okay

Andrew

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Johannes Bayer - Gerente Geral on 29 Aug 2022
Prezado Sr. Andrew,Agradecemos por sua avaliação!Lamentamos que tenha experienciado algum inconveniente durante a sua estada.Estamos á disposição para quaisquer esclarecimentos.Muito Obrigado,

10/10 Excellent

Marcelo

Stayed 3 nights in Aug 2022
Response from Johannes Bayer - Gerente Geral on 29 Aug 2022
Prezado Sr. Marcelo,Muito Obrigado por sua avaliação!Ficamos muito felizes em saber que a sua experiência no InterContinental São Paulo foi positiva!Esperamos recebê-lo em breve novamente.

8/10 Good

Daniel Isaac Ninio

Stayed 2 nights in Jun 2022
Response from Johannes Bayer - Gerente Geral on 28 Jun 2022
Muito Obrigada por sua avaliação, Daniel!

10/10 Excellent

Jeremy

Stayed 1 night in May 2022
Response from Johannes Bayer - General Manager on 1 Jun 2022
Thank you for your review, Jeremy! We are happy to know tha you had a great experience at the InterContinental São Paulo. We look forawrd to welcome you back!

6/10 Okay

Maureen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Unfortunately the service was overshadowed by my mothers watch going missing and my fathers shoe bag went missing on 2 separate occasions in their room. We notified front receptionist and they said they would look into the matter. We didn’t get any feedback after that. It’s not a good look on your staff that cleans the rooms and I would look into the matter. We are definitely not the first. This you must know has happened.
Stayed 4 nights in Apr 2022
Response from Bayer on 28 Apr 2022
Dear Maureen, Thank you for your review! We were pleased that we found your mother's watch shortly after you checked out of the hotel. The item had been forgotten on top of the bedroom closet, and was found by the maid during tidying and cleaning. Anyway, your comments about the incident gave us the opportunity to test our internal procedures and, in this specific case, to have proof that they are working. We look forward to welcome you back. Thank you, Johannes Bayer General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Johannes Bayer - General Manager on 6 May 2022
Dear Guest, Thank You for the 10! It means that you had a great experience at InterContinental São Paulo! We look forward to welcome you back. Best Regards,

8/10 Good

André

Stayed 1 night in Mar 2022
Response from Johannes Bayer on 29 Mar 2022
Agradecemos por sua avaliação!

10/10 Excellent

laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2022
Response from Johannes Bayer on 29 Mar 2022
Agradecemos por sua avaliação!

8/10 Good

CESAR

Stayed 2 nights in Mar 2022
Response from Johannes Bayer on 29 Mar 2022
Agradecemos por sua avaliação!

10/10 Excellent

Rosangela

Stayed 2 nights in Mar 2022
Response from Johannes Bayer on 29 Mar 2022
Agradecemos por sua avaliação!

10/10 Excellent

Efrain

Stayed 3 nights in Feb 2022
Response from Johannes Bayer on 29 Mar 2022
Thank you for your review!

10/10 Excellent

Harris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Feb 2022
Response from Johannes Bayer on 29 Mar 2022
Thank you for your review!

6/10 Okay

Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Although the staff is super friendly and the location is prime, the hotel does not possess a reasonable wifi/internet set upo. If you are in need of a reasonable internet for business purposes, forget this place. Terrible internet
Stayed 4 nights in Jan 2022
Response from Johannes Bayer on 16 Feb 2022
Dear Mr. Luis, Thank you for your review. We are sorry to know that you had this inconvenience during your stay with us. We have already taken the necessary steps to ensure that this error does not happen again. Thank you, Johannes Bayer General Manager

10/10 Excellent

Davi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2022
Response from Johannes Bayer on 31 Jan 2022
Agradecemos por sua avaliação! Thank you for your review!

10/10 Excellent

Patricia

Stayed 5 nights in Jan 2022
Response from Johannes Bayer on 31 Jan 2022
Agradecemos por sua avaliação! Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Johannes Bayer on 7 Jan 2022
Thank you for your review!

8/10 Good

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom
Staff atencioso. Café da manhã excelente. Localização excelente.
Stayed 3 nights in Dec 2021
Response from Johannes Bayer on 4 Jan 2022
Prezado Sr. Marcos, Agradecemos por sua avaliação. Ficamos muito felizes em saber que sua experiência no InterContinental São Paulo foi tão positiva. Seus elogios sobre nosso hotel têm grande valor para nós. Esperamos recebê-lo em breve. Obrigado, Johannes Bayer Gerente Geral

6/10 Okay

Roxanne

Stayed 2 nights in Dec 2021
Response from Johannes Bayer on 4 Jan 2022
Thank you for your review.

10/10 Excellent

Oscar

Stayed 2 nights in Nov 2021
Response from Johannes Bayer on 6 Dec 2021
Thank you for your review!

10/10 Excellent

Jean

Stayed 1 night in Nov 2021
Response from Johannes Bayer on 25 Nov 2021
Agradecemos por sua avaliação!

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
It was a really nice a pleasent time at the Intercontinental Hotel. Friendly staff and clean hotel
Stayed 6 nights in Nov 2021
Response from Johannes Bayer on 25 Nov 2021
Dear Mr. Ricardo, thank you for your review. We are very happy to know that you had a great experience at the InterContinental São Paulo. Your compliments about our hotel are highly appreciated. We look forward to welcome you back. Thank you, Johannes Bayer - General Manager

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Apart from some cracks in my bathroom sink, my stay at the intercontinental could not have been better. Service was outstanding and I always felt well attended to and looked after. Cleanliness was brilliant, and any assistance or need was dealt with promptly. It will be my choice as my home away from home when I return to São Paulo.
Stayed 5 nights in Nov 2021
Response from Johannes Bayer on 25 Nov 2021
Dear Mrs. Isabelle, thank you for your review. We are very happy to know that you had a great experience at the InterContinental São Paulo. Your lovely compliments about our hotel are highly appreciated. We look forward to welcome you back. Thank you, Johannes Bayer - Manager.

10/10 Excellent

Lendyl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and friendly staff
Stayed 1 night in Nov 2021
Response from Johannes Bayer on 25 Nov 2021
Dear guest, thank you for your review. We are very happy to know that you had a great experience at the InterContinental São Paulo. Your compliments about our hotel are highly appreciated. We look forward to welcome you back. Thank you, Johannes Bayer - General Manager.

8/10 Good

Elias

Stayed 3 nights in Oct 2021
Response from Johannes Bayer on 10 Nov 2021
Agradecemos por sua avaliação!

10/10 Excellent

Jean

Stayed 7 nights in Oct 2021
Response from Johannes Bayer on 28 Oct 2021
Agradecemos por sua avaliação!

8/10 Good

YOUNGSEOB

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Johannes Bayer on 25 Oct 2021
Thank you for your review!

10/10 Excellent

Richard G, Minneapolis

Stayed 1 night in Oct 2021
Response from Gerente Geral on 6 Jun 2023
Obrigada Richard por sua nota

10/10 Excellent

JAIME

Stayed 1 night in Oct 2021
Response from Johannes Bayer on 18 Oct 2021
Agradecemos por sua avaliação!

10/10 Excellent

Jorge

Stayed 4 nights in Sep 2021
Response from Johannes Bayer on 18 Oct 2021
Agradecemos por sua avaliação!

10/10 Excellent

Paola

Stayed 2 nights in Sep 2021
Response from Johannes Bayer on 18 Oct 2021
Thank you for your review!

8/10 Good

Oscar F S

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2021
Response from Johannes Bayer on 15 Sept 2021
Thank you for your review!

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location… staff very helpful
Stayed 3 nights in Sep 2021
Response from Johannes Bayer on 15 Sept 2021
Dear Mr. Steven, Thank you for your review. We are very happy to know that you had a great experience at the InterContinental São Paulo. We look forward to welcome you back. Thank you, Johannes Bayer General Manager