Ratings based on 1,775 Verified Reviews

4.3 out of 5
74% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller from Costa Rica

Posted 09-Sep-2018
Convenient location near Congonhas airport, shopping center and supermarket. Many dining options walking distance. Safe neighborhood
5 out of 5
by a verified traveller from Miami

Posted 17-Jul-2018
The hotel was well located, very clean the staff was awesome. The breakfast also was really good. I highly recommend.
Comment from Hotel Management
19-Jul-2018 by Relacionamento com o Cliente, Hotel Management
Hello Mr. Alex, thank you for sharing your opinion with us. Thank you for your attention, Customer Relationship
4 out of 5
Recommended
for Everyone
by a verified traveller from Sao Bernardo do Campo

Nice hotel in front of a Shopping Mall.

Posted 10-Jun-2018 on Orbitz
Pros: Location... very nice area
Cons: Perhaps it needs to keep maintenance a bit more in details
Location: Very nice location, in front of a shopping mall
It is a nice hotel in a very nice location. It is right in front of a Shopping Mall where you can of course shop and eat. Sometimes, as it is quite close from Congonhas Airport, you can hear the airplane engines. However, very quite hotel.
Comment from Hotel Management
13-Jun-2018 by Relacionamento com o Cliente, Hotel Management
Hello Mr. Hiro, thank you for sharing your opinion with us, it helps to improve our services. Thank you for your attention, Customer Relationship
5 out of 5
by a verified traveller

Posted 31-May-2018 on Hotels
Great hotel with great staff!
Comment from Hotel Management
08-Jun-2018 by Relacionamento com o Cliente, Hotel Management
Hello Mr. Nhlamulo, thank you for sharing your opinion with us. Thank you for your attention, Customer Relationship
3 out of 5
by a verified traveller

Posted 10-May-2018
The room was quite dissapointing since its a Bourbon hotel, beds are very small, low quality of light, and the bathroom its super small. The breakfast was very good thought, and the staff too.
Comment from Hotel Management
20-May-2018 by Relacionamento com o Cliente, Hotel Management
Hello Ms. Vanessa, thank you for sharing your opinion with us, it helps to improve our services. We have an improvement plan to better serve you, please accept our apologies. Thank you for your attention, Customer Relationship
3 out of 5
by a verified traveller

Posted 08-May-2018 on Hotels
Comment from Hotel Management
12-May-2018 by Relacionamento com o Cliente, Hotel Management
Olá, agradecemos a sua avaliação para o Hotel Bourbon Convention Ibirapuera. Foi um prazer lhe atender, esperamos que possa retornar em breve! Atenciosamente, Relacionamento com o Cliente
5 out of 5
by a verified traveller

Solid outing

Posted 22-Apr-2018 on Hotels
Amazing
Comment from Hotel Management
25-Apr-2018 by Relacionamento com o Cliente, Hotel Management
Hello, thank you for sharing your opinion with us. Thank you for your attention, Customer Relationship
3 out of 5
by a verified traveller from Charlotte, NC

Impersonal treatment

Posted 19-Apr-2018
The staff does not seem very friendly. The hotel does not provide ironing tables. They offered me just the iron but never brought it to my room.
Comment from Hotel Management
25-Apr-2018 by Relacionamento com o Cliente, Hotel Management
Hello Mr. Ruben, thank you for sharing your opinion with us, it helps to improve our services. We have an improvement plan to better serve you, please accept our apologies. Thank you for your attention, Customer Relationship
3 out of 5
Recommended
for Personal Event
by a verified traveller

Posted 13-Apr-2018 on Hotels
The hotel rooms are dark and musty, they are a good size but in need of refurbishment
Comment from Hotel Management
17-Apr-2018 by Relacionamento com o Cliente, Hotel Management
Hello Mr. Antony, thank you for sharing your opinion with us, it helps to improve our services. We have an improvement plan to better serve you. Thank you for your attention, Customer Relationship
5 out of 5
Recommended
for Everyone
by a verified traveller

Great choice

Posted 30-Mar-2018
I got a great deal. And it was definitely worth the staying.
Comment from Hotel Management
09-Apr-2018 by Relacionamento com o Cliente, Hotel Management
Hello, thank you for sharing your opinion with us. Thank you for your attention, Customer Relationship