Ratings based on 1,680 Verified Reviews

4.3 out of 5
72% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller

Posted 10-May-2018
The room was quite dissapointing since its a Bourbon hotel, beds are very small, low quality of light, and the bathroom its super small. The breakfast was very good thought, and the staff too.
Comment from Hotel Management
20-May-2018 by Relacionamento com o Cliente, Hotel Management
Hello Ms. Vanessa, thank you for sharing your opinion with us, it helps to improve our services. We have an improvement plan to better serve you, please accept our apologies. Thank you for your attention, Customer Relationship
3 out of 5
by a verified traveller from Charlotte, NC

Impersonal treatment

Posted 19-Apr-2018
The staff does not seem very friendly. The hotel does not provide ironing tables. They offered me just the iron but never brought it to my room.
Comment from Hotel Management
25-Apr-2018 by Relacionamento com o Cliente, Hotel Management
Hello Mr. Ruben, thank you for sharing your opinion with us, it helps to improve our services. We have an improvement plan to better serve you, please accept our apologies. Thank you for your attention, Customer Relationship
3 out of 5
Recommended
for Personal Event
by a verified traveller

Posted 13-Apr-2018 on Hotels
The hotel rooms are dark and musty, they are a good size but in need of refurbishment
Comment from Hotel Management
17-Apr-2018 by Relacionamento com o Cliente, Hotel Management
Hello Mr. Antony, thank you for sharing your opinion with us, it helps to improve our services. We have an improvement plan to better serve you. Thank you for your attention, Customer Relationship
5 out of 5
Recommended
for Everyone
by a verified traveller

Great choice

Posted 30-Mar-2018
I got a great deal. And it was definitely worth the staying.
Comment from Hotel Management
09-Apr-2018 by Relacionamento com o Cliente, Hotel Management
Hello, thank you for sharing your opinion with us. Thank you for your attention, Customer Relationship
5 out of 5
by a verified traveller

Posted 12-Mar-2018 on Hotels
Hotel was great. Staff was friendly, located outside of downtown but with easy access to the surrounding neighborhoods. Also close proximity to grocery stores, shopping center, and a short walk to a few restaurants in Moema
Comment from Hotel Management
23-Mar-2018 by Customer Relationship, Hotel Management
Hello! Thank you for sharing your opinion with us. Your comments are of the utmost importance for the constant development and improvement of our services. We hope that you can come back soon! Thank you for your attention, Customer Relationship
4 out of 5
by a verified traveller

Posted 30-Jan-2018 on Hotels
Comment from Hotel Management
01-Feb-2018 by Relacionamento com o Cliente, Hotel Management
Olá Sr. Emmanuel, agradecemos a sua avaliação para o Hotel Bourbon Convention Ibirapuera. Foi um prazer atendê-lo, esperamos que possa retornar em breve! Atenciosamente, Relacionamento com o Cliente
3 out of 5
Recommended
for Everyone
by a verified traveller from Toronto, Canada

Nice for a short stay. Amazing location.

Posted 22-Jan-2018
Busy hotel, short walking distance to shopping and restaurant. Black out curtains dirt and not blacking out properly. Small details like missing spare roll of toilet paper make it less than what it says it is.
Comment from Hotel Management
22-Jan-2018 by Relacionamento com o Cliente, Hotel Management
Hello Mr. Beto, thank you for sharing your opinion with us, it helps to improve our services. We have an improvement plan to better serve you. Thank you for your attention, Customer Relationship
5 out of 5
by a verified traveller

Great Hotel

Posted 21-Jan-2018 on Hotels
I love staying at this hotel. This is one of the better choices in São Paulo in this price range. It is a great facility. Well maintained. Clean. Quiet. Nice gym. Hotel staff is professional and friendly. Neighborhood is excellent. Hotel is next door to a huge shopping center, so whatever you might need from food to pharmacies to ATMs and everything else are super convenient. I stay here every time I’m in São Paulo.
Comment from Hotel Management
22-Jan-2018 by Relacionamento com o Cliente, Hotel Management
Hello Mr. Daniel, thank you for sharing your opinion with us.Thank you for your attention, Customer Relationship
4 out of 5
by ANSHUL

Posted 18-Dec-2017 on Hotels
Comment from Hotel Management
28-Dec-2017 by Bourbon Convention, Hotel Management
Olá, agradecemos a sua avaliação para o Hotel Bourbon Convention Ibirapuera. Foi um prazer lhe atender, esperamos que possa retornar em breve! Atenciosamente, Relacionamento com o Cliente
4 out of 5
by Sergio

Good stay

Posted 02-Oct-2017 on Hotels
Good hotel! It is clean and comfortable, and in a good area. I stay in one of their King Suits and had lots of room. The only thing that I didn't like is that they didn't have an iron in the room or at all. Forced to pay the laundry service if you need to iron your clothes after being in a suitcase.
Comment from Hotel Management
11-Oct-2017 by Bourbon Convention, Hotel Management
Hello Mr. Sergio, thank you for sharing your opinion with us, it helps to improve our services. We have an improvement plan to better serve you. Thank you for your attention, Customer Relationship