The hotel was conveniently located. It was a R160 taxi ride from the airport (Uber was going to be about R80 but for some reason I was having trouble getting my card to work with the app) The hotel was in a very safe area with a fairly large shopping center about a 2 minute walk away. There are plenty of restaurants in the shopping center as well as an Outback across from the Mall The front desk always had someone readily available that could speak english. The breakfast wasn't the greatest and the eggs were TERRIBLE (not a huge deal though). The bed only had 2 pillows and was pretty stiff (which is why I rated this hotel a 4), but the rest of the room was cozy and spacious.
Comment from Hotel Management
15-Sep-2016 by Grand Bourbon São Paulo Ibirapuera, Hotel Management
Dear Mr. Ben,
First, thank you for sharing your opinion with us, it is extremely important for the development and improvement of our work. We also thank you the compliments about the location, staff and Fitness Center of Bourbon Convention Ibirapuera.
We were surprised about your dissatisfaction with the quality of the mattress, because recently we changed all the beds of our apartments in order to improve the comfort to our guests, yet we strengthened that we have orthopedic mattresses which can be requested upon availability to the Guest service.
Regarding their dissatisfaction as the service in the restaurant breakfast, we sincerely apologize for what happened, we inform you that our Food & Beverage Manager is already aware of the reported details and strengthen the procedure for compliance with our guests, so that situations like this do not happen again.
It is a pleasure to receive it. Is always welcome!