Ratings based on 568 verified reviews

4.9 out of 5
94% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 14-Jun-2019
It’s location to Funchal and all it’s amenities. Caring and very efficient staff. Excellent food and beautiful rooms very very clean.
Comment from Hotel Management
17-Jun-2019 by The Cliff Bay Team , Hotel Management
Dear Guest, First of all, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again. Regards, The Cliff Bay Team
4 out of 5
by a verified traveller

Posted 12-Jun-2019
Comment from Hotel Management
13-Jun-2019 by The Cliff Bay Team , Hotel Management
Dear Guest Thank you for your feedback We hope to see you again soon. Best regards,
5 out of 5
by a verified traveller from Now Jersey

Posted 05-Jun-2019
The different levels of the outside pool area were beautiful. The outside restaurants and bars made this facility very appealing. The breakfast buffet was lovely. The service was outstandkng. Can't say enough about the service. It was a wonderful 4 day stay.
Comment from Hotel Management
11-Jun-2019 by The Cliff Bay Team , Hotel Management
Dear Guest, First of all, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again. Regards,
5 out of 5
by a verified traveller

Posted 05-Jun-2019
Comment from Hotel Management
11-Jun-2019 by The Cliff Bay Team , Hotel Management
Good afternoon, Thank you for your comments and we hope to be able to see you again in the near future. Regards,
5 out of 5
by a verified traveller

Posted 30-May-2019
Comment from Hotel Management
11-Jun-2019 by The Cliff Bay Team , Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by a verified traveller

Posted 26-May-2019
Super location. Loved the ledges with sun beds overlooking the sea. Fantastic views from balcony.
Comment from Hotel Management
28-May-2019 by The Cliff Bay Team , Hotel Management
Good afternoon, We were very grateful for your feedback and for choosing the PortoBay group Thank you,
5 out of 5
by a verified traveller

Posted 21-May-2019
Lovely hotel, beautiful gardens and great that you can actually get into the sea from the hotel access. Everything is clean, service is good, breakfast has a good range of choice. The Gallo d’Oro restaurant is amazing, but expensive, although it is Michelin starred.
Comment from Hotel Management
21-May-2019 by The Cliff Bay Team , Hotel Management
Dear Guest We are very grateful for your comments. We were pleased to hear that we met your expectations and hope to see you again at one of our PortoBay group hotels. Best regards, The Cliff Bay Team
4 out of 5
by a verified traveller

Posted 09-May-2019
Cleverly set out hotel on quite a rocky cost, in a good location realtively close to downtown Funchal. Very helpful and friendly staff. Good sized rooms, with nice balcony's. Clearly many returning customers. Feels a bit 'package holiday'-ish which I was not expecting for a 5-star hotel. E.g. buffet dinners in the main restaurant. However, plenty of good places to eat out within walking distance. Intelligent use of the cliffs to provide various different seating areas down to the sea.
Comment from Hotel Management
09-May-2019 by The Cliff Bay Team, Hotel Management
Dear Guest, Thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests. We have taken note of your suggestions and we will do everything to make your stay even better next time. We hope to enjoy your company soon at a PortoBay hotel. Regards, The Cliff Bay Team
5 out of 5
by a verified traveller

Posted 08-May-2019
Great views, facilities and staff at this hotel make a great experience.
Comment from Hotel Management
09-May-2019 by The Cliff Bay Team, Hotel Management
Dear Guest, First of all, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again. Regards, The Cliff Bay Team
5 out of 5
by a verified traveller

Posted 01-May-2019
Service superb. Good location. Though hotel was at capacity never felt crowded - even at breakfast!
Comment from Hotel Management
01-May-2019 by The Cliff Bay Team, Hotel Management
Dear Guest, We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon. Best regards, The Cliff Bay Team