Ratings based on 579 verified reviews

4.9 out of 5
94% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 14-Jul-2019
The superior sea view, the cliff, swimming pools, the friendly staff, the food. The only downside is the pool and gym are closing way too early.
Comment from Hotel Management
16-Jul-2019 by The Cliff Bay Team , Hotel Management
Dear Guest Thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests. We have taken note of your suggestions and we will do everything to make your stay even better next time. We hope to enjoy your company soon at a PortoBay hotel. The Cliff Bay Team
5 out of 5
by a verified traveller

Posted 11-Jul-2019
Comment from Hotel Management
16-Jul-2019 by The Cliff Bay Team, Hotel Management
Thank you very much for your feedback, we hope to see you again soon. Kind Regards
5 out of 5
by a verified traveller from QUITO, ECUADOR

Posted 04-Jul-2019
I dont know if it's the inner trait of Madeira people or its the staff training of the Hotel, but I think it was both! I cannot stop mentioning how nice the staff was with us. They were in each and every detail. I dont remember having been pampered so much. They were so proactive and kind. All the time! We spent four magical days we wished they never ended. We were upgraded to a better room and a wonderful view like no other. I just wish it was a bit cheaper so that we could repeat it. Thank you
Comment from Hotel Management
09-Jul-2019 by The Cliff Bay Team, Hotel Management
Dear Mr.Pierre We were very grateful for your feedback and for choosing The Cliff Bay Hotel . Your words confirm the dedication of the entire team and our desire to continue to satisfy our guests’ needs. We look forward to your next visit! Thank you, The Cliff Bay Team
5 out of 5
by a verified traveller

Posted 28-Jun-2019
Comment from Hotel Management
02-Jul-2019 by The Cliff Bay Team , Hotel Management
Thank you very much for your feedback, we hope to see you again soon. Kind Regards
5 out of 5
by a verified traveller from London

Posted 24-Jun-2019
Great location, superb food, lovely views. Staff service at the pool side bars and Blue Lagoon restaurant was poor.
Comment from Hotel Management
04-Jul-2019 by The Cliff Bay Team, Hotel Management
Dear Guest First of all, thank you for your comments. Your opinion is very important to us. We shall carefully analyse the less positive point you mention regarding the restaurant. We would be happy to see you again at our hotel in order to meet your expectations. Best regards,
5 out of 5
by a verified traveller

Posted 14-Jun-2019
It’s location to Funchal and all it’s amenities. Caring and very efficient staff. Excellent food and beautiful rooms very very clean.
Comment from Hotel Management
17-Jun-2019 by The Cliff Bay Team , Hotel Management
Dear Guest, First of all, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again. Regards, The Cliff Bay Team
4 out of 5
by a verified traveller

Posted 12-Jun-2019
Comment from Hotel Management
13-Jun-2019 by The Cliff Bay Team , Hotel Management
Dear Guest Thank you for your feedback We hope to see you again soon. Best regards,
5 out of 5
by a verified traveller from Now Jersey

Posted 05-Jun-2019
The different levels of the outside pool area were beautiful. The outside restaurants and bars made this facility very appealing. The breakfast buffet was lovely. The service was outstandkng. Can't say enough about the service. It was a wonderful 4 day stay.
Comment from Hotel Management
11-Jun-2019 by The Cliff Bay Team , Hotel Management
Dear Guest, First of all, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again. Regards,
5 out of 5
by a verified traveller

Posted 05-Jun-2019
Comment from Hotel Management
11-Jun-2019 by The Cliff Bay Team , Hotel Management
Good afternoon, Thank you for your comments and we hope to be able to see you again in the near future. Regards,
5 out of 5
by a verified traveller

Posted 30-May-2019
Comment from Hotel Management
11-Jun-2019 by The Cliff Bay Team , Hotel Management
Thanks for staying with us. We appreciate your feedback!