Ratings based on 2,101 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from singapore

Best location

Posted 13-Aug-2017
The hotel is located in Barcelona Sants train station so the location can't get any better. We stayed 5 nights here. The first 4 days were on the top floor at 7 storey. Last day was on 5th floor. I think the soundproofing is quite poor so i was woken up by footsteps from the room above us.
4 out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX

extremely convenient if arriving at Sants station

Posted 10-Aug-2017
Cheesy space theme but very clean. Messed up our reservation the first night even though we checked in at 9am
Comment from Hotel Management
18-Aug-2017 by Your stay in Barceló Sants Hotel, Hotel Management
Dear Marc, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Sants hotel and are delighted to read that we were able to match your holiday expectations. Regarding the design of the hotel, even though we receive mainly positive comments, we understand that it may not be to everyone´s liking. Regardless, we hope you will consider our hotel for you future visits to Barcelona. Kind regards, The management.
4 out of 5
Recommended
for Everyone
by A verified traveller

Get ready for Launch

Posted 06-Aug-2017
The Barcelo is an experience.....right away the space theme is obvious and fun. Great spot. At the centre of everything.
Comment from Hotel Management
18-Aug-2017 by Your stay in Barceló Sants Hotel, Hotel Management
Dear guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Sants hotel and are delighted to read that we were able to match your expectations and you have enjoyed our space themed design. We hope to see you back soon. Kind regards, The management
2 out of 5
by A verified traveller from New Jetsey, USA

Accessible

Posted 05-Aug-2017
A lady in the front desk started helping me , she went inside the room didn't say anything and never came back. I waited for like 15 -20 minutes until my wife came and ask if I was being helped since there is another guy in the front desk and the guy started with our check in process. Customer service in the front desk sucks.
Comment from Hotel Management
07-Aug-2017 by Your stay in Barceló Sants Hotel. , Hotel Management
Dear guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Sants hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We sincerely apologize for your negative perception of the treatment received by a member of our reception staff. The customer service you have described is not at all up to the Barceló high standards. We have investigated your case and are currently carrying out the necessary corrective measures and staff training, so this never happens again. Please accept our sincere apologies and we would be more than happy if we could have the opportunity to regain your trust in you next visit to Barcelona. Kind regards, The management.
3 out of 5
Recommended
for Everyone
by A verified traveller from uk

Nice hotel, good location

Posted 30-Jul-2017
Hotel was modern, clean, good location, mainline station, easy access to airport 4 stops away. The only downside was that the gym was not free due to not being owned by hotel
Comment from Hotel Management
31-Jul-2017 by Your stay in Barceló Sants Hotel, Hotel Management
Dear guest, Thank you for the lovely review you shared following your recent visit to our Barceló Sants hotel and are delighted to read that we were able to match your holiday expectations. We hope to see you back soon. Kind regards, The management.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location, great hotel!

Posted 21-Jul-2017
Barcelo sants is a gem of a hotel! Great location in a good part of Barcelona to visit. The staff were fantastic and so helpful. Will definitely stay here again!
3 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, ON

Star Wars Themed

Posted 17-Jul-2017
Pros: Location - one train straight to the airport; Easy to get to downtown Barcelona
Cons: Ensuring your AC works
Location: La Villa restaurant - best Italian food I've had in Barcelona Convenience store - located near by Easy access to metro and buses
If you're looking for originality, this hotel definitely has that. Everything is very galaxy and star wars themed, which can take a little getting used to, especially if you are not into that type of stuff. The first room we got, the AC was not working at all, and there was a strange musky smell, so we called downstairs and asked to change our room. The staff was very accommodating, switched us to another room on the same floor which had working AC so that was great. The bathroom is a bit small for my liking, I guess compared to other hotels in Barcelona, it felt a bit cramped. Definitely making the most of the space in the rooms. Before leaving, we did read reviews that mentioned it was very loud at this hotel due to being on top of the train station, but we did not find that at all. We had asked the front desk and he assured us they had double glass windows and there wouldn't be a noise disruption, and he was right! We didn't hear any of it. The location of this hotel isn't bad. The area didn't feel the comfiest, but it's convenient to be right on top of the train station, but definitely not in the core of downtown Barcelona. There are some stores nearby - restaurants and convenience stores. We found a brilliant Italian restaurant called "La Villa" about a 5 minute walk from the hotel - a definite must try! Overall a good stay. I would probably come back after getting used to the decor.
Comment from Hotel Management
31-Jul-2017 by Your stay in Barceló Sants Hotel, Hotel Management
Dear Micky, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Sants hotel and are delighted to read that we were able to match your expectations. We are glad to hear that our friendly staff has been able to solve the problem you had with your room and you could enjoy your stay with us. We hope to see you back soon. Kind regards, The management.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good

Posted 11-Jul-2017
Good hotel, nice location for metro user. Have to walk a bit if you are on foot.
Comment from Hotel Management
12-Jul-2017 by Barceló Sants hotel, Hotel Management
Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Sants hotel and are delighted to read that we were able to match your holiday expectations. Kind regards, The management
5 out of 5
Recommended
for Everyone
by A verified traveller

most convenient

Posted 23-Jun-2017
Pros: Nearly everything.
Cons: Not much.
Location: Near good shopping and ood
Grrrrreat location. Wonderful design. Super amenities. Very quiet. Lac of bathroom privacy a small concern, but not awful. Very helpful staff. Will definitely return.
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location -- train right below!

Posted 23-May-2017
Very cool theme! Location was perfect for train and busses! Rooms were modern and clean!
Comment from Hotel Management
24-May-2017 by Your stay in Barceló Sants Hotel, Hotel Management
Dear guest, Thank you very much for your positive feedback! We are glad to hear you have enjoyed your stay with us! Kind regards, The management.