Santoy Hanover Holidays from £1,714

The property was gorgeous and very peaceful. The staff however always seemed put out when you asked for something. Except the front desk, they were exceptionally kind everytime we went to them. But all the bartenders seemed bothered when you went up to order something. The beach was so pretty and the resort was about 20 minutes from plenty of fun shopping and other nice restaurants.

Beautiful beaches, great snorkeling, most of staff members are amazing. Not so good: no physician at the property, only a nurse. You should be able to have at least an online consultation with a physician. Our daughter was bitten by a cat, and the only solution was to go to Montego Bay to the hospital, in a cab, to get any information and treatment. They should have sparkling water available at the buffet, some times, by the time they bring it, we would finish our meal. There is a very strong musty smell in some rooms on the first floor. Our friends had to switch a room after a few days, as they couldn't tolerate the smell. The variety of food in the buffet could be better for the 5 star resort. We still enjoyed our vacation, its a beautiful place.

I recently stayed at the Grand Palladium and would rate the experience as average. The resort itself was nice, but not as clean as I expected. There were plenty of restaurants to choose from, and while most of the staff were friendly, some came across as annoyed—especially at the jerk spot on the beach. Check-in was frustrating as I had to wait hours for my room to be ready, and once inside, there was no hot water. One night, the lights went out in the room, but to be fair, the issue was handled quickly by staff. Another downside was the constant soliciting around the resort—it felt pushy, and the massage offers turned out to be a scam. The gift shop was also extremely overpriced. Overall, the stay had both positives and negatives, but it didn’t quite live up to the expectations I had for the resort.

The property was beautiful. The check-in process was chaotic to put it mildly. The staff had lines in front of each station, some lines moved fast while others were held up for 15-20 mins. Please have one line and the next available agent can take the next person in line, instead of someone unknowingly getting in the wrong line and the clerk decides to tell them after 20 mins she is closed once she is done with the current family. Fortunate, for us our reserved room was out of commission and we were given a free upgrade to the Signature level. Well the blessing was also a curse! We were placed on a third floor, none of the buildings have elevators. That was brutal for a couple of out of shape women. It definitely changed how we moved throughout our day. The property was sprawling. Which meant everything was very far apart. After walking down three flights of stairs you had to walk @ 2 blocks to get to the main area depending on where you stayed. We were "Premiere" so we were only about two blocks, but some family members were @4 blks away. The golf cart runs 24hrs a day to transport guest around but, you have to wait for them to come, IF, they come. Last thing I will mention is the overall entertainment and food. The food is okay. Some restaurants were great (Portofino) others were so/so (Sumartian ?). Get out and try as many places to eat as you can, there are over a dozen on the property. Enjoy the swim up bar if you can, the DJ and bartenders are great.

We had a wondeful time. Most of the staff was super nice and attentive. The front desk made multiple calls to make sure we were enjoying ourselves. This was our second time at the location and thrid in Jamaica overall. Definitely plan on going back with family.