Royal Suite, Sea View (Plunge Pool) | Living area | Plasma TV

Reviews of West East Suites

5 out of 5
West East Suites
Imerovigli, Santorini

Reviews

9.6

Exceptional

Rating 10 - Excellent. 124 out of 139 reviews" "
Rating 8 - Good. 7 out of 139 reviews" "
Rating 6 - Okay. 4 out of 139 reviews" "
Rating 4 - Poor. 1 out of 139 reviews" "
Rating 2 - Terrible. 3 out of 139 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 3 nights and absolutely loved our stay. The service was excellent, the food from the restaurant was fantastic and the view of the caldera was lovely. I would recommend this hotel to anyone looking for a quiet stay in Santorini. I think the only improvement that could be made is better ventilation in the bathroom but that is a minor point that would not impact my decision to stay again.
Stayed 3 nights in Oct 2023

10/10 Excellent

truyen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from receptionist, house keeping to servers were always nice & friendly. Great view of the sunset right outside our room. The trail is right behind the hotel, great location.
Stayed 3 nights in Oct 2023

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful. If you’re looking for a relaxing place to stay. This is the place.
Stayed 7 nights in Oct 2023

10/10 Excellent

George, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, room, pool, hot tub, restaurant and staff!! Highly recommend !!
Stayed 6 nights in Oct 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

david

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Read full review
No idea how they got so many 10 ratings. Stayed in a suite with the smallest bathroom and sink i have ever seen. Many things broken or loose. Restart was great food and service. Lastly do not get any recommendations from front desk. They have deals with the transportation company and other providers. I.e. airport with their company $65. Every other transport 35. Dune buggy 150, book yoursel 100
Stayed 4 nights in Sep 2023

10/10 Excellent

Yamini

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience staying at this property. The sunset views, pool and hot tub were amazing. Great service by the hotel/restaurant staff. Would definitely stay here again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best view in santorini
Stayed 1 night in Sep 2023

10/10 Excellent

Isaiah

Stayed 3 nights in Sep 2023

10/10 Excellent

ghina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this place !
Stayed 4 nights in Sep 2023

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service, would stay here again
Stayed 8 nights in Sep 2023

8/10 Good

atiya

Stayed 3 nights in Sep 2023

10/10 Excellent

Temetrius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are wonderful. They are thoughtful and they genuinely care about their work and the happiness of their guest. The view is exceptional and they assist in every way possible. I would totally recommend staying here and I would book all over again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here a few weeks ago. We have traveled a lot, but Hotel West East Suites is my favorite I have ever stayed at. This hotel truly blew us away. The staff cannot do enough for you. They truly care and want to make sure you are having a wonderful stay. The service in the hotel is impeccable. Front desk/reception happy to help and arrange anything you need. The chef is beyond reproach and the bartenders are personable and accommodating. Gorgeous pool area which is great for sunset cocktails. The hotel room was unbelievable, really tastefully designed and had an incredible view over the sea. We had a private jacuzzi outside our room. While sitting in the jacuzzi, the views are breathtaking. We had a delicious breakfast delivered to our room each morning. Spent two nights and enjoyed every second. Absolutely stunning, It’s so beautiful and luxury hotel. I recommend it for everyone who visit Santorini. Wish we could stay forever. Thank you, Chris and all of the staff.
Stayed 2 nights in Aug 2023

10/10 Excellent

Dorgam

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The infinite pool suite is absolutely stunning, great location, clean, great staff and creative breakfast. Also their fly away restaurant is very elegant and food is delicious. Highly recommended for honeymoon or get away for couples. Suite pool area is not completely private but is definitely more private than any other accomodations around. Enjoy!
Stayed 3 nights in Jul 2023

10/10 Excellent

Kevork, New York

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views, service and staff!
Stayed 1 night in Jul 2023

10/10 Excellent

Gabriella

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love everything about West East. The attention to detail is second to none. Pure luxury and nothing is too much. A very special place
Stayed 2 nights in Jul 2023

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
West East was a great way to spend our last two days on the island. The welcome was warm and inviting. We were given a tour of the property before settling into our outstanding room. The view was unbelievable. The room was clean and the bed was comfortable. Breakfast was included and was very good. Words could not express how wonderful this hotel was. The only downside was that the restaurant was maybe a little fufu for us. We will be back.
Stayed 1 night in Jun 2023

10/10 Excellent

Lianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The views can not be beat. Sunrise AND sunset can be seen from your room!!
Stayed 5 nights in Jun 2023

10/10 Excellent

Alyson

Stayed 7 nights in May 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, relaxing, stunning sea view, great breakfast, staff very friendly and attentive. The 5 nights went too fast!
Stayed 5 nights in Oct 2022

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent..the service, amazing clean spacious rooms, and views of the Caldera and Oia building structures. Very beautiful place to stay.
Stayed 2 nights in Sep 2022

10/10 Excellent

RICARDO E

Stayed 2 nights in Sep 2022

10/10 Excellent

YEAUMYUNG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, staff's service, convenience, etc
Stayed 3 nights in Aug 2022

10/10 Excellent

MICHAEL

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and my room had a heated pool.
Stayed 2 nights in Aug 2022
Response from West East Suites Team on 2 Sept 2022
Dear Mr Michael,Thank you very much for staying with us and for taking the time to share your feedback.It always makes us happy to read that our guests have had a great time while staying with us, enjoying a memorable vacation on the mesmerizing island of Santorini. We will be anticipating your return to Santorini and our hotel. Kind Regards,West East Suites Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
We had a wonderful stay. The staff was amazing and our pool with caldera view was second to none. I highly recommend starting here.
Stayed 3 nights in Jun 2022

10/10 Excellent

LaDaniel D

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fay and Effie were awesome! They arranged transportation to and from airport. They set up and offered excursion options. They made you feel cared for in a foreign country. The property was very clean. The view was amazing! You had to climb stairs to get to your room. The room was either to hot or to cold. Unable to watch American National sports. One high end restaurant on-site with no other options within walking distance. Food delivery options were available. Overall good experience with all things considered.
Stayed 4 nights in May 2022

10/10 Excellent

Niklaus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay here was perfect. I’ve stayed at many villas but our room at this property was just outstanding. We stayed in the infinity pool suite. The view from our room was breathtaking! The best part of our stay was the service. The staff here, especially the front desk staff was so attentive and helpful with everything. Faye and Zina were so helpful. Really recommend staying here.
Stayed 2 nights in Apr 2022

10/10 Excellent

Eihab

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at this property, the royal suite was just beautiful, staff go out of their way to make sure everything is perfect, Fay in the concierge was lovely and very helpful. Breakfast (served fresh to the room!) every morning was delicious.
Stayed 3 nights in Oct 2021

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel!! Highly recommend it - we stayed here for our honeymoon and the views are incredible. The hotel staff were so friendly and accomdating.
Stayed 2 nights in Oct 2021

2/10 Terrible

Natasha, Burlington

Travelled with partner
Disliked: Cleanliness, staff & service
When we arrived the room was filthy. It also was nothing like described on Expedia. When we contacted the desk to switch rooms, as it was our honeymoon, they offered us a lesser quality room for one night, then switch to her another room for two nights and switch YET again to a lesser room for the last night. We ended up finding an amazing Airbnb on the Airbnb app, for less the cost and told them we were leaving because they weren’t doing anything for us. They offered us NO credit. And also charged us for a bottle of wine and flowers they put in the room for us since it was our honeymoon. What a joke. What a waste of money. Lost $4000 on this hotel and would never recommend it. I suggest Expedia changes their rating for this hotel and also updates the pictures. I will posting the pictures I took all over social media and trip advisor as well so people are fully aware of what they are getting
Stayed 4 nights in Oct 2021

10/10 Excellent

nicholas

Great experience! Can’t wait to go back!
Stayed 6 nights in Sep 2021
Response from West East Suites Team on 3 Oct 2021
Dear Mr Nicholas, Thank you so much for your review! We are thrilled to know that your stay with us exceeded your expectations and maybe created new ones. Looking forward to welcoming you back soon. Best Regards, West East Suites Team

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Santorini! Insane Views!
Hotel and rooms were immaculate and spacious! Front desk, restaurant and cleaning staff were all extremely friendly and helpful! They are always ready to make your stay as enjoyable as possible. They can set up any rentals and tours you want. They rented a Polaris RZR to explore the island and had it waiting at hotel for us. Views of the sunset are unreal. Pool and restaurant quality and service were amazing!
Stayed 3 nights in Sep 2021
Response from West East Suites Team on 3 Oct 2021
Dear Mr Ryan, Thank you very much for your kind words about the excellence of the staff. It is our aim to go above and beyond towards delivering high quality standards and provide our guests with the opportunity to spend magical moments during their stay with us. We hope that we will have the opportunity to welcome you back soon! Warm Regards, West East Suites Team

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breathtaking is just the start. Beautiful location and wonderful staff. The property is located in one of the most magnificent spots on the island. Walking distance to restaurants and views. We will be coming back here that is a given.
Stayed 1 night in Aug 2021
Response from West East Suites Team on 3 Oct 2021
Dear Mr Sean, We would like to thank you for reviewing West East Suites. It always makes us happy to read that our guests have had a great time while staying with us, enjoying a memorable vacation on the mesmerizing island of Santorini. We will be anticipating your return to Santorini and our hotel. We will be extremely happy to welcome you once more and offer you an equally amazing holiday experience. Kind Regards, West East Suites Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel is absolutely stunning.. Everything was on point from the food to the room also the service. Everyone was so polite my whole stay. The view from my room was amazing never experienced anything like it before. I would definitely recommend to anyone. It’s pricey but it was worth it.
Stayed 1 night in Jun 2021
Response from West East Suites Team on 21 Jul 2021
Dear Guest, Thank you very much for your kind words about the excellence of the staff. It is our aim to go above and beyond towards delivering high quality standards and provide our guests with the opportunity to spend magical moments during their stay with us. We hope that we will have the opportunity to welcome you back in the near future. Warm Regards, West East Suites Team

10/10 Excellent

Neta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dont think twice - simply book
Without a doubt a spectacular hotel and the service was warm and excellent -the view from the room was out of this world like looking at a painting - everything from services to location was 10/10
Stayed 3 nights in Oct 2019
Response from West East Suites Team on 26 Oct 2019
Dear Mrs Neta, Thank you for your wonderful review and for choosing West East Suites. We are excited to read that you had a nice experience and you enjoyed our services. Kindly note that we will share your kind comment with the entire team. Hope to have the pleasure of seeing you again in the near future. Warm Regards, West East Suites Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from West East Suites Team on 7 Oct 2019
Dear Guest, Thank you so much for your kind words! It is always a pleasure to read that our daily efforts in customer service result in a brilliant guest experience and that everything was perfect. We would be more than delighted to welcome you back soon for another perfect experience to treasure. Kind Regards, West East Suites Team

10/10 Excellent

Jen, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beyond our expectations. We had been in Greece for almost three weeks at many different hotels and this really blew us away. From the extraordinary service to the amazing views. Every single moment here was like a dream! We didn’t even want to leave our room. There was really no need to. We had amazing food at the hotel for breakfast, lunch and dinner. I can’t say enough how much we loved this place. Do yourself a favor and just book it!
Stayed 2 nights in Sep 2019
Response from West East Suites Team on 2 Oct 2019
Dear Guest, Thank you very much for your kind comment concerning to West East Suites. It always makes us happy to read that our guests have had a great time while staying with us, enjoying a memorable vacation on the mesmerizing island of Santorini. Looking forward to welcoming you back. Sincerely, West East Suites Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property overall with great service and people. However, just know that the junior suite does not have a caldera view despite the layout saying a partial view. We were unfortunately facing the parking lot :( so if you are going to book here, be prepared to spend more €€€ for the better rooms.
Stayed 1 night in Sep 2019
Response from West East Suites Team on 2 Oct 2019
Dear Guest, Thank you very much for your review! Your stay in our hotel was a pleasure for us and your words about our personnel are highly appreciated and extended to the team. We are looking forward to your next visit. Kind Regards, West East Suites Team

2/10 Terrible

Hosein

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be Aware! Save your money! Find another hotel
I advise other couples who want to stay in Santorini to save your money and pick another place, you will get so much more for your money. Arriving at the hotel, I heard another couple complaining with the staff (Inna the reservation manager) and I figured it was something wrong with the couple but no something wrong with the Inna. Initially, getting from port/airport to the hotel.. they will require a fee of 30 euro for shared and 45 euro for private. When you get there... the reservation manger quickly runs through ton of stuff that they will hold you accountable, including that the private pool is FREEZING cold... and you will NEVER get to use it... You might have as well spend money on a room without private pool with same view. You will get an e-mail after booking saying privatepool is non-heated and "we told you so" in your face when you get there. Terrible hospitality! Then you get to your room and you have a greek guy looking into your room every morning "pretending to clean the pool". No privacy and creepy. You might as well close the curtains and sleep with windows closed. The cleaning personal are awesome and friendly. Still they are conservative on replenishing supplies. The resturant has good food but WAY over priced. The only good thing about this hotel is the view. I usually don't write reviews, since I forgive and forget. I am a physician by trait so I have good people skills, but non of that could help the garbage hospitality at this hotel.
Stayed 3 nights in Sep 2019

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and services. I just wish the bathrooms where a little more spacious and stunning as the rest of the hotel.
Stayed 5 nights in Sep 2019
Response from West East Suites Team on 2 Oct 2019
Dear Mr Alexander, Thank you for spending the time to write your wonderful review. It was a pleasure to have you as our guests and we would love to welcome you again in the near future. Best Regards, West East Suites Team

4/10 Poor

Ryan

Stayed 3 nights in Sep 2019
Response from West East Suites Team on 2 Oct 2019
Dear Mr Ryan, We are sad to read we did not meet your expectations for a memorable stay at West East Suites! I wish you had informed us regarding the missing points you found while you were staying with us so that we could fine-tune our operations up to your liking. I assure you we took your feedback into serious consideration and I hope we will have the opportunity to welcome you back to our hotel as an opportunity to deliver the standards of excellence we normally do with our guests. Always at your disposal, West East Suites Team

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from West East Suites on 9 Jul 2019
Dear Mr Yun, Thank you for taking the time to share feedback with us. We loved having you as our guest and hope to have the opportunity to welcome you back on a future visit. Best Regards, West East Suites Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the view is beautiful, food is excellent and staff was very friendly
Stayed 2 nights in Jun 2019
Response from West East Suites Team on 7 Jul 2019
Dear Guest, We are so happy to hear how much you enjoyed your recent stay with us. Thank you for taking the time to share such a positive review which I will also proudly share with our team. Hope that we will have the opportunity to welcome you back in the near future. Best Regards, West East Suites Team

10/10 Excellent

aharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 3 nights in Apr 2019
Response from West East Suites Team on 1 May 2019
Dear Guest, We would like to thank you for taking the time and reviewing West East Suites. It always makes us happy to read that our guests have had a great time while staying with us. We will be looking forward to welcoming you again to West East Suites really soon. Best Regards, West East Suites Team

10/10 Excellent

Leah, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
I stayed here with my boyfriend for 3 nights in room 5E which is the loft suite with indoor hot tub (temperature was perfect and the window beside it opened right up so it was like being outside). I have stayed in some lovely hotels but this was the best I have ever stayed in. The room was spectacular, the view was breathtaking and the staff (Costas the restaurant manager and George the waiter in particular- although all were excellent) were the best I have ever encountered- genuinely friendly and willing to help. A truly 5 star experience and in my opinion the most beautiful hotel in the world. Would highly recommend!
Stayed 3 nights in Sep 2018

10/10 Excellent

Muhand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful people
We came to west east hotel in santorini for our honeymoon. West east staff made sure that everything we needed we got. The room was amazing, service was excellent, and very nice staff and very helpful, breakfast was served in our room and to be very honest it’s delicious and always on time. they truly made our honeymoon very enjoyable! Thank you very much for the 7- star service and for having us. Definitely worth every dollar I spent! All the pictures that was posted is exactly how they look in real life. Highly recommended for honeymooners and couple vacation.
Stayed 4 nights in Sep 2018

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unreal!!!!
Amazing!!!!
Stayed 2 nights in Sep 2018

10/10 Excellent

Brigitte

Romantic
My husband and I stayed here for 2 nights for our honeymoon. We love every bit of it. The location is perfect if you plan on coming to Santorini with your partner. Its private and luxurious. We had our own pool also. The service and staff were great. Highly recommend.
Stayed 2 nights in Aug 2018
Response from west east suites on 29 Aug 2018
We would like to thank you for taking the time to write this wonderful review and we do hope to welcome you again sometime in the near future!