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Reviews of Chic Hotel Santorini

3 out of 5
Chic Hotel Santorini
Firostefani, Santorini, Santorini Island

Reviews

9.4

Exceptional

Rating 10 - Excellent. 172 out of 208 reviews" "
Rating 8 - Good. 21 out of 208 reviews" "
Rating 6 - Okay. 6 out of 208 reviews" "
Rating 4 - Poor. 5 out of 208 reviews" "
Rating 2 - Terrible. 4 out of 208 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

REZA, WOODLAND HILLS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024

10/10 Excellent

Phil, Issaquah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In early March many things closed.
Stayed 3 nights in Mar 2024

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was just simply amazing. The staff was so polite. The views from the hotel were absolutely stunning. I loved everybit of this trip. Will definitely recommend this place.
Stayed 4 nights in Mar 2024

10/10 Excellent

Corazon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Nathalee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Chic Hotel. Staff was friendly and attentive!! Breakfast items could have a bit more of a variety. Would stay here again, would recommend.

10/10 Excellent

David

Liked: Staff & service, amenities, property conditions & facilities
I had one of the best experiences at the Chic Hotel. This is a luxury hotel with caldera view. The staff service is outstanding and we will come back in the future. Thank you for all the Chic hotel staff we will remember all of you.
Stayed 3 nights in Dec 2023

10/10 Excellent

Brett

Stayed 3 nights in Nov 2023

10/10 Excellent

Carlos

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

8/10 Good

Rosemary

I would have given this property 5 stars since the view, the room and the service of Fay and most of the staff was beyond our expectations, if I did not have to experience the rudeness of the maintenance guy at the property. This gentleman not only threw our breakfast on the table because he was asked a question but also was rude to the girl at the front desk when questioned about the paint that was coming of at the pool (which I have pictures of the paint in my body). These types of scenarios are not what expected when you are on vacation.
Stayed 3 nights in Nov 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow is not enough! Not only is the property a gorgeous and in walking distance to all of Fira, the staff is simply amazing. We visited in Nov when a lot is closed and Costas and Faye were integral in making our dream vacation a reality. It felt like family, the sunsets were perfect and our room was so nice. 10/10 would stay again.
Stayed 5 nights in Nov 2023

10/10 Excellent

Shayal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

David

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Managers Kostas and Fey were exceptional. Our views were Amazing! It must be listed on Instagram or another site as a great place for pictures because a LOT of people took pictures on the stairs between the Chic and the next hotel. Everywhere you look the view is Spectacular! You do not need to stay in OIA to have beautiful sunsets. The only complaint would be that the rooms have NO drawers so you have to live out of your suitcase.
Stayed 5 nights in Oct 2023

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Chi, Clifton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Words cannot describe our immense happiness with Chic Hotel Santorini. Fay and Kostas, are just the most fabulous hospitality specialists. They were both so personable and accommodating, assisting us with anything we needed. They were always cheerful and eager to ensure we had the best experience possible. The staff and service were just impeccable, with a delectable breakfast served to our personal outdoor eating area each morning. As for the location of the resort, it is situated at the perfect point in the caldera, at just the right height. There are spellbinding views of the layers and layers of white canvas suites to the left and to the right of the resort as soon as you exit your room. And wait until the evening when the sun goes down and all the lights turn on. You will experience a sense of nirvana. On top of this, the volcano and the island of Thirassia and all the cruise ships are visible to you as soon as you step out of your door. And the sunsets directly opposite the resort were unbelievably stunning and unobstructed. The main walkway outside of the resort has that festive old time charm with remarkable views of the caldera, and best of all, without the hustle and bustle of Fira or Oia. Also along this walkway are fine dining and the most amazing gyro shop in Santorini. Long lines queue every day. In summary, the resort had everything we desired. We cannot imagine a more relaxing place to stay in Santorini than the Chic Hotel Santorini.
Stayed 6 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful setting but avoid indoor whirlpool rooms
The 10 rooms of the Chic Hotel are nestled into the exclusive cliff tops in Firostefani, a short distance walk to the restaurants and bars of the main town Fira and the bus station from which you can travel around the island. The hotel staff are friendly and breakfast tasty. The main issue with our stay was our room... "A Junior Suite with Caldera View and Indoor Whirlpool". Our room (room 9) was not a traditional suite as it was only a bedroom and a bathroom. It had no windows (only a small window in the door which we had to keep covered by the blind in order to have any privacy) and no private outdoor space. The 'caldera view' was only visible from the small shared areas around the hotel. The room was minimally decorated with no wardrobe (only a hanging rail in the bathroom) and one drawer. But the worst thing was the huge open whirlpool which took up half the bathroom (and a quarter of the entire suite space), had no lid, left the whole suite smelling of a health club and was kept hot so left the whole room steamy and humid. The only mirror was in the bathroom so was mostly steamed up. We did not feel that our suite met any of our expectations (for space, basic amenities, luxury feel, privacy or caldera view) and informed the staff soon after arriving. They kept saying how much they wanted to help but were powerless to do anything. In the end we had to have the whirlpool switched off in order to be able to stay in the hotel (which would not refund us so we could move). :(
Stayed 4 nights in Sep 2023

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal property - the level of service is outstanding and the location will blow your mind! really incredible stay!!
Stayed 4 nights in Sep 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay stunning views
Absolutely stunning location. Just be aware the area has stairs so need to be comfortable with that. Staff are really friendly and helpful. Breakfast bit different but quality of food excellent. Outside pool small and very cold. Like getting into a plunge pool but once in was actually quite nice. There is only one sun lounger next to the pool and 2 chairs. It is not really a laying round the pool holiday. These are caves so don’t expect pristine walls etc. very quirky. But we had an indoor jacuzzi which was nice and meant we had a big room. Not much storage space but we were only there 4 days so didn’t matter to us. I kept mine in the suitcase and other half put his above the bed. The indoor jacuzzi probably caused the do as there was mould in places so you have to keep air con on.
Stayed 4 nights in Sep 2023

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist Faye was amazing and made our stay great. She went above and beyond to assist. We loved the location and how walkable and accommodating it was. Would definitely recommend.
Stayed 3 nights in Sep 2023

6/10 Okay

Nicole

Travelled with partner
Liked: Staff & service
Great location and friendly staff. However, room was not as clean as we had expected it to be especially for the price we paid. Found a cockroach in my towel, robe was torn and staff did not replace as there were no extra robes according to the front desk staff.
Stayed 3 nights in Sep 2023

10/10 Excellent

Isabella, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is gorgeous, quiet, has a really nice view and it is surrounded by good restaurants. There are only 10 rooms, so the attention and care you receive is very personalized. I am definitely coming back!
Stayed 3 nights in Aug 2023

10/10 Excellent

Iman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

4/10 Poor

Sinan, London

Disliked: Cleanliness, staff & service
Weird rules apply such as deciding on breakfast time and contents upon check-in.
Stayed 1 night in Aug 2023

10/10 Excellent

Spyros

Liked: Cleanliness, staff & service, property conditions & facilities
The room was unique and wonderful, staff was extremely friendly and helpful but the views from this hotel makes it all worthwhile, Thank you!
Stayed 1 night in Aug 2023

10/10 Excellent

Hillary

Stayed 2 nights in Aug 2023

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Apolonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great the cleaning crew outstanding 10 out of 10 I recommend it to everyone traveling to Santorini
Stayed 4 nights in Aug 2023

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality and service, we will definitely stay here again. Thank you Fay and staff for making our trip memorable
Stayed 2 nights in Aug 2023

10/10 Excellent

Walter

Stayed 4 nights in Aug 2023

10/10 Excellent

miguel

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Rolando A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, beautiful view , unique rooms , great staff. Only complaint would be the tubs in the rooms make it very humid. Otherwise a great stay!
Stayed 2 nights in Jul 2023

2/10 Terrible

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wow
Misleading and deceptive conduct by Hotels.com. Very disappointing for my honeymoon. Spent an hour on the phone with you to resolve and you provided a $250 credit which didn't included taxes. How dare collorate and overcharge consumers. I expect a voucher to coimpensate my terrible ordeal that doesn't include taxes as well WOW! you make at least $300-500 extra off me for the same room. Lets get thiis resolved before I lodge ACCC and consumer affairs reportl.
Stayed 3 nights in Jun 2023

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aaaaamazing Stay!
The customer service at the Chic Hotel was amazing. From the moment we arrived, until the day we departed, we were greeted with friendly smiles and extremely helpful service! The hotel was very clean, amazing views, and absolute comfort. We were so pleased with our stay!!
Stayed 3 nights in Jun 2023

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time at Chic hotel. The hotel was beautiful, the views were amazing and the staff were so helpful, attentive and kind. They helped with arranging excursions, transportation and gave great advice on whatever you wanted. I would definitely go back. Thanks to all the staff
Stayed 3 nights in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and hospitality was excellent.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ivonne

Stayed 3 nights in May 2023

10/10 Excellent

Nassereh G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Lindsay

Stayed 2 nights in May 2023

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely an amazing experience, the views were beautiful. We stayed in the cave room and it was beautiful and was in walking distance to restaurants, shops, etc. Kostas and Fay were great and probably some of the nicest people I have ever met, very helpful and had some great recommendations. Overall 10/10
Stayed 3 nights in May 2023

10/10 Excellent

Rachelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had such an amazing stay here! It is in such a great location, it is alittle but farther from the heart of Fira so it was quieter and not as busy! Staff was absolutely amazing, so friendly and kind!

10/10 Excellent

julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic Hotel was beautiful and in the most perfect spot. The staff was amazing and treated us like we were their only customers. We could sit anywhere on the property and just watch the view all day.
Stayed 2 nights in May 2023

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING!!!! we loved our stay during our time in Santorini. It’s not only a beautiful place and convenient to so many shops and restaurants but the views were amazing. Also service was perfect. They truly go above and beyond. Faye the person greeting us made sure we were all taken care. Such a sweet soul. I love the personal breakfast experience. If you come to santorini this place is the best option!
Stayed 2 nights in May 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Joaquin, Barranquitas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great super service and perfect facility. All A
Stayed 1 night in May 2023