Ratings based on 747 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 18-Jun-2018
5 out of 5
by a verified traveller from Miami, FL

Posted 13-Jun-2018
Customer service was exceptional. The food was delicious, the staff is amazing. I have no complaints. Would definitely recommend and stay here again.
Comment from Hotel Management
13-Jun-2018 by Valentina Zapata, Hotel Management
Thank you very much for your valuable comments, we invite you to return always to continue serving you as you deserve. A cordial greeting.
5 out of 5
by a verified traveller from New Jersey

Posted 03-Jun-2018
Nice hotel, convenient location; amazing staff. The hotel Manager Leonardo, bellboy Rafael, housekeeper Esmeralda and all the staff is mainly what keeps me coming back for more. This was my third stay at W&P hotel and won't be my last, for sure.
Comment from Hotel Management
05-Jun-2018 by Valentina Zapata, Hotel Management
Thank you very much for such valuable comments, we will send your mention to all our staff and we invite you to return in an early opportunity to continue serving you as you deserve.
5 out of 5
Recommended
for Everyone
by a verified traveller

Posted 02-Jun-2018
This hotel is very comfortable. The employees are very willing to appease whatever issues its residents might have.
Comment from Hotel Management
02-Jun-2018 by Valentina Zapata, Hotel Management
Thank you very much for your comments, we invite you to return at an early opportunity and continue to serve you as you deserve.
2 out of 5
by a verified traveller

This traveller left a rating score only Posted 30-May-2018
3 out of 5
Recommended
for Everyone
by a verified traveller

Good hotel

Posted 06-May-2018
Good hotel for people visiting SD to work. Excellent perssonel but the hotel need to improve thier facilities.
Comment from Hotel Management
07-May-2018 by Valentina Zapata, Hotel Management
Thank you very much for your comments, we are pleased to know that the stay was to your liking. We are currently in the process of remodeling to continue satisfying the comfort of our guests. We invite you to return at a next opportunity to continue serving you as you deserve. A cordial greeting.
4 out of 5
Recommended
for Everyone
by a verified traveller

Nice hotel

Posted 01-May-2018
Had an issue with my reservation but stuff took care of it and resolved it right away. Quiet hotel, well located and good food.
Comment from Hotel Management
02-May-2018 by Valentina Zapata, Hotel Management
Thank you very much for your comments, we are pleased to know that I enjoy your stay at our hotel, we apologize for the inconveniences and invite you to return soon. A cordial greeting.
4 out of 5
Recommended
for Everyone
by a verified traveller from United States

Friendly & Helpful

Posted 02-Apr-2018
Pros: The rooftop was fun and the bar/restaurant downstairs has a nice ambience.
Cons: The bathroom could be renovated.
The staff was very friendly and helpful with everything. It was a pleasure to stay there.
Comment from Hotel Management
05-Apr-2018 by Valentina Zapata, Hotel Management
Muchas gracias por compartir su experiencia en nuestra área de piscina Vent Lounge así como en Casa Vera, tratamos siempre de ofrecer el mejor servicio y calidad de nuestros productos para que nuestros visitantes disfruten del placer de descansar en el centro de la ciudad. En relación al baño, actualmente nos encontramos en proceso de remodelación de las instalaciones, con el fin de mejorar lo que no es de agradado para nuestros huéspedes. Tomaremos en cuenta su aporte. Gracias por la mención a nuestro personal le haremos llegar sus comentarios. Regrese pronto!
4 out of 5
Recommended
for Everyone
by a verified traveller

Close to center happy staff

Posted 01-Apr-2018
Staff was very helpfull smiling and helpfull checking was very good
Comment from Hotel Management
05-Apr-2018 by Valentina Zapata, Hotel Management
Muchas gracias por compartir su experiencia, nos complace saber que su estadía en nuestro hotel fue de total agrado, nuestro personal siempre está para atender sus peticiones y hacer de su visita unos días placenteros. Regrese pronto!
4 out of 5
Recommended
for Everyone
by a verified traveller

Posted 24-Mar-2018
Recommended by my colleagues. Staff was very friendly and accommodating. Room clean really worth the price. First time I stayed there and would go back on my monthly visit to the DR. Location is great!
Comment from Hotel Management
05-Apr-2018 by Valentina Zapata, Hotel Management
Muchas gracias por compartir su experiencia en nuestro hotel, nos complace saber que disfruto de nuestras atenciones, nuestro personal procura siempre atender todas las peticiones de nuestros huéspedes de la manera más eficaz posible. Esperamos servirle de nuevo muy pronto!