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Reviews of PTV Apartamentos en Albatros

3 out of 5
PTV Apartamentos en Albatros
Avenida Boulevard, Villas del Mar, Guayacanes, San Pedro de Macoris

Reviews

5.6
Rating 10 - Excellent. 14 out of 91 reviews" "
Rating 8 - Good. 12 out of 91 reviews" "
Rating 6 - Okay. 28 out of 91 reviews" "
Rating 4 - Poor. 17 out of 91 reviews" "
Rating 2 - Terrible. 20 out of 91 reviews" "

6.2/10

Cleanliness

6.0/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

6/10 Okay

Mikael

Liked: Cleanliness
Disliked: Staff & service
There are better options out there
Very slow check-in due to incompetent staff (and the lack of a proper front desk). Spacious and quiet room, but just OK for the price. No black-out curtains. Cockroaches in the bathroom. Lift does not work. Remote area far from everything. No beach on premises. Bare amenities (just 2 small bars of soap). No hot water.
Stayed 1 night in Dec 2018
Response from carlos on 3 Jan 2019
Good morning, we regret your concern. We apologize when you arrived, the reception was serada and your entrance was resivió. The security personnel apologized if they had a small inconvenience

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Friendly staff. Willing to help and even hes
Had a great experience. Nice view of the ocean and nice beach area
Stayed 3 nights in Sep 2017

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chillin at Abatros Hotel
My stay at the Hotel was Comfortable,there is a Beautiful View ,the location is Safe, lots of Restrants near as well as markets
Stayed 1 night in Jul 2017
Response from Luisa on 29 Jul 2017
Thanks for your comments. We hope you can come again soon. Regards, German Cruz

6/10 Okay

Pamela, Pittsburgh

Liked: Cleanliness, staff & service
decent hotel for the price
Disappointed that the beach wasn't easily accessible or able to swim in. Loss of water and electricity at times. But location was good and grounds were clean and the pool was great! Staff were very helpful. The bar wasn't operable. The room was clean! But the price was unbeatable!! Would stay there again!
Response from German on 7 Dec 2016
Thank you for your comments. We hope you can come again. Regards.

6/10 Okay

Robert

Liked: Property conditions & facilities
Disliked: Room comfort
My stay at the Resort was ok because we spend most of the day outside. The bed was not comfortable the bathroom had a leak and the TV was to small.
Response from General Manager on 7 Dec 2016
Thank you for your comments. We will take into consideration your concerns in order to improve our structure. Regards.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The cost, the hotel was not bad for the studio apartment rented. Juan Dolio is very hot during time of year and power was off every day for at least 2 to 3 hours. One the burner on the gas stove did not work and the AC unit went off for two days.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Beware of beaches on this coast
Chose this hotel because they said they had a private beach. They do but they did not mention the beach ends at a cliff about 10 feet where ocean smashes up against it. Beach is private - but forget about swimming or watersports. It is hazardous. Hotel is far from town, restaurants and night life - a weird place.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It is my second time there and it was very good. I will recommend it to my friends.

6/10 Okay

Michelle, Santo Domingo

Liked: Room comfort
Very quite place
The hotel is a very quite place, not for party people. Swimming pool was clean. Room was big enough. There is no beach in the hotel nor around half a mile. Good to relax and forget about the city.
Response from Luisa on 23 Jul 2016
Thank you for your comments. We hope you can come back soon.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Nice quiet hotel y near of city
Super nice! It's like a familiar complex, we stay calm and relax the full weekend.

2/10 Terrible

Dóris, Tampa, FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't ever go here!
Horrible! Roaches! Dirty pool! No water to shower for 3 days! Elevator that doesn't work! No restaurant. Not Dominican at all, mostly Italians. Ugly view. WiFi never! No room service. Everything that was advertised is false. My birthday sucked! I went home disappointed and cheated. Pictures can be false. Better to pick from a chain of hotels. Comfort is important. Far from airport and anything.
My View

6/10 Okay

LUIS GUSTAVO, PUERTO RICO

nice hotel,great pool,and the staff are great
i will como back,the staff are great,and the hotel have grea facilities.

2/10 Terrible

dive dive dive, A

Disliked: Cleanliness, property conditions & facilities, room comfort
Very bad
The a/c is not a/c is just a fan, i only was there one night i run away. The pool was empty, no water, i travel evry 2 month and i stay any place with a/c, water and internet. I realy slep with one eye open is a scary place, and kitchen apliance cover in dust and dark spots, go to another hotel for the price you will find better hotels in DR.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
Room did not have clean water. Water in the shower was salty. It is located 53 kms away from Santo Domingo. Taxi charged me 60 $ for Airport pick up. There is no beach, no restaurants near by. Only one option to eat in the restaurant. Never ever go there. Travelocity should remove this hotel from listing. I checked out next morning even though booked for two nights.

2/10 Terrible

Yira, St.Maarten

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel not good...
Service was not good, I was suppose to check in for 3pm.. I reach there at 3.45 and yet the room was not ready ..when it was time to go to the room it was small not enough space . The kitchen was filthy , the water was cold n salty, elevator was out of order and I was staying in the 3rd floor so we had to carry our suitcases ...I know I booked for the apartment room but it was not not nice. The pool was dirty , the breakfast included was horrible it was butter and bread , jam and bread with coffe or tea. The next day I left the hotel didn't like it at all . There were also dogs around by the pool and also by the garbage it was a mess after dogs were finish.

10/10 Excellent

MARLY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini Honey-Vacation
TODO EXCELENTE, MENOS EL AIRE ACONDICIONADO QUE NO ENFRIABA BIEN.

8/10 Good

Lonnie, Yonkers

Mission Accomplished
I was comfortable and was able to relax and write like I wanted to.

4/10 Poor

Pixie, Tampa

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't go on weekends
I was disappointed in the buffet food overcooked and dry not very tasty. The Mexican restaurant was good. Look out for the weekends on Saturday and Sunday they sell day passes and it becomes very overcrowded

6/10 Okay

cherise, Trinidad

Liked: Cleanliness, staff & service, room comfort
It's one of the best in the area for a good price.
Overall experience was good. Had a nice relaxing time and staff was very friendly

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Room on 4th floor - elevator not working.
Made the best of what was there. No breakfast to speak of. restaurant on site with limited menu.

4/10 Poor

altagracia harrigan, new york

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Need to have a better way to get there {sing}
the hotel overall is in nice location but its need a lots off TLC in the bed bathroom shower is not working NEED THE A BIG FACTOR

4/10 Poor

Lover of DR, Alaska

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Centrally located to places I visited
My paid reservation at the Albatross was not honored. We were forced to reside at one of their sister hotels. We tried to make the best of the situation but there were many problems. The toilet did not work properly the entire stay. We had to constantly use a plunger to keep it working. Plus the seat had only one screw. No iron and board, no electrical plug in bath room, dim lighting, refrigerator leaked water, and no oven. We had to ask for a microwave.

8/10 Good

mario, santo domingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice weekend, nice people, friendly, quiet surroundings, very good price.

6/10 Okay

dex, florida

Liked: Staff & service
Ok for a couple nights
On the beach but rocky coastline. Hotel going through renervations. Ok stay for the price. But

2/10 Terrible

Hans P., Houston, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel, horrible room
I had to return the room key after only ten minutes of my check in, that is how horrible that room was, dingy lighting, the sliding door did not completely close, the beds were hard as a rock, the kitchenette was falling apart, no hangers in the closet and a tv from 1991, depressing place, I almost preferred to sleep in my rented car but I got another room by myself for the night elsewhere, never again. Thank you hotels.com for understanding and for quickly resolving successfully my refund, you are the best and its not your fault, I will keep loyal to you!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Not the worst but step it up.
I will say that the tv looked tiny not that I watched tv but still I felt like it made the room look cheap. We waited 20 min by the poolside bar with out getting service.

8/10 Good

tony, Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Patio and Pool area
Just take your own towels. The ones in the room looked old. However, the place is clean, beautifull. Staff are nice. Price is perfect.

2/10 Terrible

Cois, South Africa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pathetic
It was a real nightmare. First of all no assistance with luaggage. Then no water in the room, no lighter for the stove, water all over the floor. I complained and they came and clean the fridge only then. The door handle was default and I complained but had to fix it myself at the end. The room was smelly. The sliding door nearly fall out onto the balcony. The bedsprad was awfull and had holes in it. breakfast was included and when we arrived at 9:10 we were directed to the pool and we only received pathetic toast bread and juice. I complained, but was ingnored. I am really dissapointed in the service and what we got for our money. I will surely not recommen this hotel at all

4/10 Poor

Charles, United States

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a disappointment for me!
When we arrived it looked like lots of folks but we didn't realize they were all checking OUT until they were packing up. There was no working elevator and the room I initially had wouldn't lock, the patio doors were broken and i had to request toilet paper. There seemed to be only 3 people working every function of the hotel. Although the staff was friendly, i just think they were just trying to maintain appearances of functionality. I feel bad for the restaurant staff, because the food i did eat on the first night was tasty--they are just cooking for the wrong hotel!…The next day i woke up and showed up as invited for the "continental" breakfast and was totally disappointed with just 2 items and a drink. The power went off once back up to my room and that was it….we had to just go!

4/10 Poor

not satisfied, New york

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
nice area but not to busy
They need to add more variety to their food selection / more entertainment . the atmoshere is dead. The place is clean and the view beautiful. No one speaks english once you pass the front desk. No bueno

4/10 Poor

Cristal, Boston, MA

Disliked: Staff & service, property conditions & facilities
Poor Service. Outdated Doors
A random hotel guest was able to open the door to our room with HIS key for a completely different room. He was very confused when he saw us sitting inside, apologized & left. We then spoke to two different hotel clerks at the front desk to have our room cards' codes changed, etc. They seemed to understand, but didn't (we are fluent in Spanish). After explaining three times they finally understood & told us there was nothing they could do. The door lock system was so difficult. We had to swipe our cards multiple times to try and unlock the door. There was no indication of "open" or "error"; no blinking lights or anything. The only part of the hotel I enjoyed the most was the outside bar on the beach, although the bartender didn't seem like she had much experience nor enough ingredients for a drink order. We basically stuck to almost room-temperate beer, with ice. All in all the location and beachside view were pretty nice. Very safe & quiet neighborhood. Beach was beautiful. Would stay here again ONLY as a last resort.

10/10 Excellent

Ricardo, Florida, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay for a while...
This property is very nice but it needs to have better access to the ocean beach and not just the pool.

10/10 Excellent

Willow, Connecticut, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Excellent service and staff.. My only draw back was the low pressure/hot water water. I really enjoy my stay there.

6/10 Okay

Rafael, Santo Domingo, Dominican Republic

I just spent one night and it was ok to sleep!
This hotel is ok if you are looking for a bed to sleep!

10/10 Excellent

agustina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly great place to relax.

4/10 Poor

Victor, Marlborough, Ma

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not such a great experience.
This hotel it's not bad depending on your level of patience, the rooms are good, the view it's great, and the location allows for a quiet vacation. The price is very good as well. The complaint i have it's the reception staff it's terrible. The gentleman that i had to deal with, seems to have his priorities wrong. I went to check in at 4pm and my room was not ready, and since i'm very familiar with the area, i told him that it was ok and that i would come back in about 3 hours.... I came back 4 hours later and my room was still not ready.... But he still proceeded to send me to the room without being ready (They needed to install a new AC in the room). When i got to the room they had boxes of all the components for the new AC in the room. I went back to explain the situation, and i had to wait about 20 minutes while he was having a personal conversation on the phone. I had to go and complain to somebody else and the manager proceeded give me a new room. Another thing, if you are handicap you might be screwed depending in what room they put you in because half the elevators they have don't work. If you are low patience, this might not be the place to stay... Pay a bit more and find another place. If you don't want to spend much money and you are willing to deal with poor customer service, then you'll be ok. I personally will never stay here again.

2/10 Terrible

estrada, San Francisco, CA, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad experience
No front desk,don't have 24 service restaurant is bad conditions the room looking eagle no phone no cable is a night mare we cancel are reservations we move to other better resort Talanquera. Albatros is not recommended to any one.

2/10 Terrible

Don and Josephine

Disliked: Property conditions & facilities, room comfort
Barking dogs in a resort??? Are you kidding me?
barking dog in a room above us. complained but did nothing. 15 minutes before hot water comes out, hardly anything comes out of shower head. paint peeling off walls. a/c hardly works. no wash cloths in bathroom. area around resort was disgusting, trash everywhere! these people have no pride in where they live. People working at resort were great, except for at the pool bar, very unfriendly! buy a bottle from Pedro (resort convienience store) and bring your own to the pool.

2/10 Terrible

andres

Disliked: Staff & service, property conditions & facilities, room comfort
there is a lot of dogs in the hotel barking at the cust. and sleeping in front of the room doors

10/10 Excellent

Jarlene B306, Fort Myers, FL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice get away
I had a great time. I felt very comfortable. Can't wait to go back for Christmas

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

8/10 Good

Andrea, Queens, NY, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay
People/ guest should be made aware that no food could be found in the hotel. Thanks to a restaurant situated in front of the hotel not open at all times but at least for breakfast and lunch. Then there was a mini market discovered later where we were able to get some bread. Overall it was a pleasant and relaxing stay. Wifi found only in the lobby area, no money exchange available inn the hotel

6/10 Okay

wanda, Reading, PA, USA

Disliked: Property conditions & facilities
My vacation
the hotel was ok..the services was so,so..the hotel no have telephone.no restaurant in the hotel,and the bathroom was no at all clean, and missing thing in the bathroom like the soap dispenser, toilet paper, some black dirt in some area in the bathtop, they need to up date some thing in the rooms. But for the price was ok..I you ask me if I want to stay in the hotel in the trip, I will tell you NO..I will find some place else.

6/10 Okay

Verified traveller

Latin caribbean
For the price you cannot have or pretended more than this! Unfortunately the beach is quite far from the hotel but it's breezy and you can enjoy the force of the sea from the near pool.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total disastre
Very traumatic experience Do you now this Hotel is garbage

10/10 Excellent

ikelove, trenton nj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really enjoyed it
excellent place for someone who wants to just relax without being around too many tourist. 1 restaurant about 2 minutes away El Concon great place to eat. nice public beaches close by.

10/10 Excellent

Patrick, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST VALUE IN DOMINICAN REPUBLIC
This Hotel has to be the BEST VALUE IN the Dominican Republic. On the OCEAN, Clean, Super SAFE 24/7. Each room has a kitchen (trick push knob down to light stove with match (supplied) lit), there is a small mini market on site, hours are not posted, good for last minute items; super market is about a $20 round trip if you plan to cook a lot, so planning is a must. Many small restaurants near by walking, BEST is ConCon at the end of the road about 300 meters from hotel is the BEST by far..Reasonable, delicious, Italian fare, Chicken Codon Blue to die for, entertainment Saturday night ( bring mosquito repellent for your feet, especially if your real sensitive..they have fans, candles, etc , BUT..There is an Italian restaurant opened in the hotel but days ahours are limmited..menu looks yummy prices reasonable..On site entertainment is limmited. Hotel is 30 years old, pool looks it, water is clean though..sandy beach but have to walk off site to enter the ocean ..BIG Waves....There is no on site parking, park on the street safe safe as security watch. DOWN SIDE : Hard to find if you drive..30 km from airport excelent road..Juan Dolio exit easy to miss if you miss the one and Only Sign overhead. Right at fork. 10 km or so see sign for only Casino on road; next right see sign for Capella Bacello, next right to end, left about 600 meters along Ocean, Albatros Painted on lamp post..beds are hard, in room towels cheap, water pressure ok, tons hot water.. Caters to ITALIANS

4/10 Poor

Jonathan, Coalinga, CA

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
There will be no third time
This is the second year in a row that my wife and I have been given twin beds instead of a queen or king bed. There are a number of new places in the area and since we book 6 months to a 1 year in advance we'll never be coming back to Albatros. We could not even get enough towels for the bathroom this trip and staff never provided materials so that the dishes could be washed. Moreover, the rates have increased by over 50% from the same time last year, so it seems you pay more and get less. However, the bartender was awesome!

8/10 Good

H, Florida USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Carlos, Santo Domingo, D.R.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Depressing for a pre-paid New year wekend holiday
Some years ago it might have been a good resort to spend holidays. Today, the facility seem almost totally abandoned. There is a FOR SALE sign in the place. Individual efficiency worn down rooms wwith balcony (36-40 square meters) are for sale at a high price ($80,000 euros) in a water front facility with a swiming pool. NO BEACH, restaurant nor parking for the guests.