Ratings based on 955 verified reviews

4.7 out of 5
82% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 24-Aug-2019
5 out of 5
by a verified traveller

Posted 19-Aug-2019
A great hotel, located in a beautiful area of Lisbon. Very nice service, restaurant and bar. Rooms and amenities are outstanding.
Comment from Hotel Management
20-Aug-2019 by Sílvia Rio - General Manager, Hotel Management
Dear Guest, What a delight reading your comment, thank you for sharing your experience with other visitors and thank you for your preference in staying with us. It is important to me to know that you liked our beautiful location near the city center and the restaurant and bar. Thank you for your special reference toward the carefully chosen amenities provided to our guests. The entire team is devoted to create memorable stays such as yours. We hope to welcome you again soon! Best regards
5 out of 5
by a verified traveller

Posted 12-Aug-2019
Comment from Hotel Management
13-Aug-2019 by Sílvia Rio - General Manager, Hotel Management
Dear Guest, Thank you for rating PortoBay Liberdade. We are looking forward to welcoming you again in our hotel in the near future. Kindest regards,
5 out of 5
by a verified traveller

Posted 12-Aug-2019
Personnel was professional, friendly and very helpful. Hotel was very nice and our room was great.
Comment from Hotel Management
13-Aug-2019 by Sílvia Rio - General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your experience in our hotel. I am very happy to read that you appreciated PortoBay Liberdade, the room and the services provided during your stay. Thank you for your kind reference regarding our staffs, they are indeed very professional and devoted to exceeding our guests’ expectations. The entire team and I are looking forward to welcome you back to our hotel soon. Kindest regards
5 out of 5
by a verified traveller

Posted 09-Aug-2019
Centrally located, 5-10 euro taxi ride to just about anywhere we wanted to go. Super clean, very helpful staff. Only critical comment is that a light breakfast option in the restaurant would have been helpful. We did not want the full buffet.
Comment from Hotel Management
14-Aug-2019 by Sílvia Rio - General Manager, Hotel Management
Dear Guest, Thank you for taking the time to gives us your opinion about your stay in our hotel. I really do appreciate you taking the time to review our hotel. I am pleased to know that you enjoyed the hotel, especially its location and the cleanliness. Thank you for your special reference toward our staff, they are indeed very committed to deliver the best service to our guest´s. Concerning your comments about light breakfast, we have taken good note about your constructive comments. The opinion and suggestions of our guests are very important to us. We will be happy to welcome you again! Kindest regards
5 out of 5
by a verified traveller

Posted 31-Jul-2019
Great location, good facilities and friendly staff
Comment from Hotel Management
03-Aug-2019 by Silvia Rio - General Manager, Hotel Management
Dear Guest, Thank you so much for your kind feedback. It is our great pleasure to know that you have fully enjoyed your stay and our Hotel. Looking forward to welcoming you back soon! Kindest regards,
5 out of 5
by a verified traveller

Posted 30-Jul-2019
The hotel was superb and had really friendly staff. They provided an excellent service throughout the stay and as it was our honeymoon, left us some bubbles and chocolates to make our stay extra special, which I really appreciate! The only downsides I’d say are: there’s no daily bottled water provided in the room and it takes a little long to be seated and breakfast. Other than that the hotel is outstanding!
Comment from Hotel Management
04-Aug-2019 by Sílvia Rio - General Manager, Hotel Management
Dear Guest, I would like to thank you for the time devoted to review your stay at PortoBay Liberdade. I am extremely happy to read that you found our hotel Superb and specially the services provided by our staffs. It is also a great pleasure to know that you enjoyed the small gesture provided for you. Concerning water, we do, as you mention, offer the first bottles of water. For refill, Room Service can be contacted, and you will be charged accordingly. However, after your first stay at a PortoBay Hotel, you become a Prestige Blue Member which gives you special discounts and benefits including complementary water and coffee capsules every day. Concerning your comments regarding breakfast seat, I would like to thank you for bringing them to my attention as our Guest´s feedback is always important to us. Hoping to have the pleasure of welcoming you again soon we remain at your entire disposal. Kindest regards,
3 out of 5
by a verified traveller

Posted 25-Jul-2019
The massage service and spa was great! The front desk and staff assosiated with front of house needs work!
Comment from Hotel Management
26-Jul-2019 by Silvia Rio, General Manager, Hotel Management
Dear Guest, Thank you for your comments. I am extremely happy to know that you have truly appreciated the massage service and our Spa. Concerning the front desk and staff associated, I would be happy to have some more information. Please feel free to contact us on the following emails: guestrelations.pbl@portobay.pt or silviario@portobay.pt The opinion of our guests is very important as it helps us constantly to improve the service we strive to provide. I am at your entire disposal. Kindest regards,
5 out of 5
by a verified traveller

Posted 24-Jul-2019
Comment from Hotel Management
24-Jul-2019 by Sílvia Rio - General Manager, Hotel Management
Dear Guest, Thank you for rating PortoBay Liberdade. We are looking forward to welcoming you again in our hotel in the near future. Kindest regards,
4 out of 5
by a verified traveller

Posted 23-Jul-2019
Nothing special about this hotel. Clean and neat but not s five star! Nice breakfast
Comment from Hotel Management
25-Jul-2019 by Silvía Rio, General Manager, Hotel Management
Dear Guest, I would like to thank you for taking time to give us your opinion about your stay at PortoBay Liberdade. I am extremely happy to read that you enjoyed the breakfast and thank you for your special word about the cleaning. We are very sorry to read that we couldn’t meet your expectations as a 5-star hotel. Hoping to have a chance of welcoming you again to deliver a true 5-star experience. We remain at your entire disposal. Kindest regards,